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Holiday Inn Express & Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

Exterior detail
Balcony view
Point of interest
Restaurant
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included
$95
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Alegría Shopping Mall
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪97 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(26 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(18 reviews)
  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(16 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express & Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottled water. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and 2 meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express & Suites Playa Del Carmen by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Reviews

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 669 out of 1017 reviews
Rating 8 - Good. 239 out of 1017 reviews
Rating 6 - Okay. 70 out of 1017 reviews
Rating 4 - Poor. 20 out of 1017 reviews
Rating 2 - Terrible. 19 out of 1017 reviews

Reviews

10/10 Excellent

Rodrigo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecta

Excelente mi estancia 10 de 10
Stayed 2 nights in Aug 2025

10/10 Excellent

andres, Seffner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close by the touristic center of Playa del Carmen. You can walk the boulevard while enjoying a Marquesita.
Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ! my son loved the pool
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth, Virginia beach

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, very safe.
Stayed 7 nights in Aug 2025

10/10 Excellent

Aldo

Stayed 1 night in Aug 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We only stayed one night, but the rooms were a good size, the beds were comfortable and the hotel was clean. The location is really good, minutes away from la 5ta, there are restaurants, money exchange, and many things to do in walking distance. The pool is a bit small but for the area is very good.
Stayed 1 night in Aug 2025

8/10 Good

Florencio, aurora

Stayed 5 nights in Aug 2025

10/10 Excellent

Maribel, Rogers

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No having on same level as other family unable to access floor
Stayed 7 nights in Jul 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Fabiane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

6/10 Okay

Hyunok

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

PAVITER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are not looking for an all inclusive. Great location, friendly staff and good sized rooms.
Stayed 4 nights in Jul 2025

8/10 Good

Randall Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooftop pool, great location, big rooms, value for money, friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Sara Elena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel excellent service Cleaned everything properly would come again
Stayed 4 nights in Jul 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. 2 minute walk to 5th avenue where all the restaurants and attractions are. Not fancy but cozy. Make sure to ask for a property facing the back of the property if you want a quiet room. The front ones face the Main Street and could be a little loud if you are a light sleeper.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge A

Stayed 1 night in Jun 2025

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Place to Visit
Relaxing time 🥰
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose O. Martinez

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2025

10/10 Excellent

Sergio

Stayed 2 nights in Jun 2025

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, amenities
Flor nos dio un excelente servicio
Stayed 3 nights in Jun 2025

10/10 Excellent

evangelina

Stayed 4 nights in Jun 2025

10/10 Excellent

Baudelia

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed this hotel, the morning breakfast and the friendly staff. Very conveniently located two blocks away from 5ta Avenida. We stayed 6 nights and didn't have any issues.
Stayed 6 nights in Jun 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2025

10/10 Excellent

ELVIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have been coming back to this hotel for four straight years because the property is clean and all the personnel are very friendly and always willing to help
Stayed 4 nights in Jun 2025