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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Premium bedding, down comforters, Tempur-Pedic beds, minibar
Point of interest
Point of interest
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Nuestra Senora del Carmen Catholic Church
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪16 min walk‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 2 Queen Beds

  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

Fiesta Inn Playa del Carmen

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1008)
The price is $105
per night
$130 total
includes taxes & fees
Mar 3 - Mar 4
Fiesta Inn Playa del Carmen

About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express And Suites Playa Del Carmen by IHG offers 91 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and 2 meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express And Suites Playa Del Carmen by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 987 reviews
Rating 8 - Good. 248 out of 987 reviews
Rating 6 - Okay. 59 out of 987 reviews
Rating 4 - Poor. 23 out of 987 reviews
Rating 2 - Terrible. 20 out of 987 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio Cascante

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Playacar Holiday Inn Exy
Great location near Quinta Avenida, safe and close to popular attractions. Nice breakfast and great pool.
Stayed 5 nights in Nov 2024

8/10 Good

Werner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really nice and all the staff was very friendly and helpful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Nov 2024

6/10 Okay

Estela Esperanza

Liked: Cleanliness, staff & service
Cuenta con lo necesario
Estuvo bien, tiene lo necesario. Pero día no hubo agua, no poduamos hacer uso del baño o tomar una ducha
Stayed 3 nights in Nov 2024

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy recomendable, por la ubicacion, limpieza, queda cerca de todo, en la cercania hay sitios para comer, farmacias, esta muy bien ubicado
Stayed 2 nights in Oct 2024

10/10 Excellent

alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Stayed 1 night in Oct 2024

2/10 Terrible

Javier

Stayed 2 nights in Oct 2024

8/10 Good

Ivanova

Traveled with group
Liked: Cleanliness
Great location, room size and rate; the general maintenance required attention
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2024

10/10 Excellent

Julio Barrios

Stayed 4 nights in Sep 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average stay
Upon arrival it was so great. We were greeted by the friendly staff. However, the safe in the room was not working and we were told it would be fixed. After 2 times that we communicated nothing was ever done. Beware when breakfast say until 10 its literally at 10.
Stayed 4 nights in Sep 2024

6/10 Okay

Yubia A

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The area was excellent, too many restaurants, my only concern is about the staff not being too friendly, not the best customer service. The rooms need some improvements, we had some issues with the toilet not working properly, we notified the front desk, the problem was not fixed right, it happened again. The safe didn't work. Overall it was a good stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Arnulfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hospitality and friendly staff!
Stayed 3 nights in Aug 2024

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Neolani Rocha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at!!!
Stayed 7 nights in Aug 2024

8/10 Good

Saurabh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very near the beach and other facilities. Parking was on site. Room were clean and staff friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Es un hotel con cuartos amplios y muy bien ubicado a una cuadra de la 5ta avenida a espaldas de la plaza más nueva de la 5ta avenida
Stayed 1 night in Aug 2024

8/10 Good

Diego Mauricio

Liked: Cleanliness, property conditions & facilities
Se batalló con la regadera un día Hasta al siguiente lo arreglaron
Stayed 2 nights in Aug 2024

6/10 Okay

Murat Yigit

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Luciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Hotel overall, breakfast is very poor in quality
Stayed 2 nights in Aug 2024

10/10 Excellent

Livi

Stayed 5 nights in Mar 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024