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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Exterior detail
Balcony view
Restaurant
Point of interest
1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(16 reviews)
  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(15 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room

9.2 out of 10
Wonderful
(13 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed, Accessible (Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(21 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express And Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottled water. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and 2 meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express And Suites Playa Del Carmen by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1010 reviews
Rating 8 - Good. 242 out of 1010 reviews
Rating 6 - Okay. 65 out of 1010 reviews
Rating 4 - Poor. 20 out of 1010 reviews
Rating 2 - Terrible. 17 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Deidre

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This is my third time staying here. Staff is always helpful and friendly. My only issue was some mold or mildew in a few spots in the bathroom. No other rooms were available to switch. They cleaned it as best as they could. Other than that, location is walkable and convenient.
Stayed 3 nights in Apr 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and easy check in!

10/10 Excellent

Javier, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned daily, staff efficiency and kindness, great breakfast
Stayed 4 nights in Apr 2025

8/10 Good

Abhay

Stayed 1 night in Apr 2025

10/10 Excellent

Sohhyun

Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, amenities
Easy to get to 5th Ave and our favorite restaurant El Fogon. Very clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Kasey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and very clean/modern room, rooftop pool was a very nice touch, friendly staff, breakfast that was included was very good for complimentary. Location close to 5th, but not so close that you get noise in your room.
Stayed 2 nights in Feb 2025

8/10 Good

Mohammad Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Timothy, Scottsdale

Liked: Staff & service
Disliked: Amenities
The staff interactions were very pleasant. 10/10 - the bed was the most comfortable hotwl bed I've slept in. The sheets were soft and the comforter thick. 6/10.- housekeeping consistently left long hair in the rooms, especially the bathroom. The bathroom had shower gel, conditioner, lotion, and hand soap lockable dispensers with good Dove product. 2/10 - Breakfast,, very limited selection and the food tasted horrible.. 10/10 - 1 block from 5th Av. Multiple restaurants, grocery, coffee shops, bank ATM/exchange, clothing, trinket, and other various shopping one-block to steps away. 10/10 - beach 5 minute walk & multiple gyms or outdoor tracknfor exercising. Great walking paths in any direction from the hotel.
Stayed 6 nights in Mar 2025

10/10 Excellent

Flor de Abril

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo excelente

Increíble ubicación , todo en staff muy amable .
Stayed 3 nights in Mar 2025

10/10 Excellent

CAROLYNN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time there
Stayed 5 nights in Mar 2025

8/10 Good

NORMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Xochitl Guadalupe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly
Stayed 2 nights in Mar 2025

6/10 Okay

Isabelita

Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Stayed 4 nights in Feb 2025

6/10 Okay

MARJORIE

Traveled with family and small children
Liked: Cleanliness
Pros- breakfast and the pool area. Cons- Very thin walls. We can hear the footsteps or any movements from the guests above and beside us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and clean. Staff was impeccable. Location was ideal - right at the center of everything. The only concern we had was with the inability to control the air/heat unit - had to call the service personnel. Would very much recommend this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great stay!

Nice clean hotel in the middle of playa del Carmen. Lots of things to see and do within walking distance. Staff was welcoming.
Stayed 3 nights in Feb 2025

6/10 Okay

Silvia, Peabody

Stayed 1 night in Feb 2025

10/10 Excellent

Ruperto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Jeffery Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this hotel top notch
Stayed 9 nights in Feb 2025