The hotel offers a restaurant. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This beach hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the health club at a partner property.
Hotel Cielo is a smoke-free property.
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels and Netflix. Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Carboncitos - This family restaurant serves breakfast, lunch, and dinner.
Room service is available.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
The recreational activities listed below are available either on site or nearby; fees may apply.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Cash or credit card deposit required
Property confirms they are implementing guest safety measures
Contactless check-out is available
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 8
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQ friendly
Property is not currently implementing any enhanced cleaning measures
No elevators
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 2
Gap period enforced between guest stays - 24 hours
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).