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Hotel Hacienda Del Caribe

3.0 star property

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Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Courtyard
Lobby sitting area
Exterior
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Air conditioning
$96
includes taxes & fees
Dec 5 - Dec 6

Explore the area

View in a map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.2 out of 10
Very good
(20 reviews)
  • 54 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Garden View

Down comforters, in-room safe, laptop workspace, blackout drapes

Room Standard with Garden View

  • 279 sq ft
  • Sleeps 4

View all photos for Double Queen

Double Queen | Down comforters, in-room safe, laptop workspace, blackout drapes

Double Queen

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

Down comforters, in-room safe, laptop workspace, blackout drapes

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Double Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down comforters, in-room safe, laptop workspace, blackout drapes

Quadruple Suite Junior

  • 462 sq ft
  • Sleeps 4

View all photos for Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 269 sq ft
  • Sleeps 2

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About this property

Hotel Hacienda Del Caribe

3-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, concierge services, and a 24-hour front desk.
Hotel Hacienda Del Caribe offers 34 accommodations with safes and coffee/tea makers. Beds feature down comforters. Plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. This Playa del Carmen hotel also offers an outdoor pool, a terrace, and tour/ticket assistance.

Hotel Hacienda Del Caribe is a smoke-free property.

Hotel Hacienda Del Caribe has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 377 out of 954 reviews
Rating 8 - Good. 340 out of 954 reviews
Rating 6 - Okay. 118 out of 954 reviews
Rating 4 - Poor. 66 out of 954 reviews
Rating 2 - Terrible. 53 out of 954 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rodrigo Israel

Stayed 6 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a great stay the hotel is really nice and straight to the point it’s not l
Stayed 1 night in Aug 2025

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan, fontana

Stayed 3 nights in Aug 2025

10/10 Excellent

Tonya, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Janice

Stayed 1 night in Jul 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda del caribe

Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa.
Stayed 7 nights in Jul 2025

4/10 Poor

alex

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room of this hotel smell terrible and you can’t sleet for the smell
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area and hotel. Wifi is intermittent
Stayed 2 nights in Jul 2025

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

6/10 Okay

Maria Del Rosario

Traveled with family
It was okay
Stayed 3 nights in Jun 2025

8/10 Good

Jaxon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025

6/10 Okay

Brenda

Stayed 7 nights in Jun 2025

6/10 Okay

Jose

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot
Stayed 9 nights in Jun 2025

10/10 Excellent

Mary Ellen, Bellflower

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Mary Ellen, Bellflower

Stayed 1 night in Apr 2025

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Erick, Cozumel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, anfitriones amables, habitaciones amplias y bien equipadas. Es mi tercera vez en éste hotel y lo sigo prefiriendo para estancias futuras.
Stayed 1 night in May 2025

8/10 Good

Juana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mary Ellen, Bellflower

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 3 nights in Apr 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.
Stayed 1 night in Apr 2025

10/10 Excellent

carlos

Liked: Amenities
Bueno para el precio
Stayed 1 night in Feb 2025