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Hotel Lunasol

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Lunasol

Exterior
Exterior
Standard Double Room | Premium bedding, in-room safe, desk, blackout drapes
Standard Double Room | Mini-refrigerator
Front of property - evening/night

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle 4 no. 169, entre avenidas 15 y 20, Colonia Centro, Playa del Carmen, QROO, 77710
  • Mercado Playa del Carmen
    3 min walk
  • Quinta Avenida
    3 min walk
  • Central Square
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    6 min walk

Room options

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Double Room

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, Terrace

  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Garden View

Premium bedding, in-room safe, desk, blackout drapes

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, blackout drapes

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Hotel Lunasol

3-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
This smoke-free hotel features an outdoor pool, a spa tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and a children's pool are onsite.
Hotel Lunasol offers 16 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Rooms open to balconies or patios. Beds feature premium bedding. 21-inch plasma televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Hotel Lunasol provides an outdoor pool and a spa tub. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a library, a terrace, and a vending machine. Concierge services and wedding services can be provided. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Lunasol is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 20 per day)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 9 for adults and USD 9 for children
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Children's pool
  • Library
  • Outdoor pool
  • Spa tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 2 floors
  • Built in 2008
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch plasma TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 9 for adults and USD 9 for children
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 6)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 3 to 11 years old)
  • Nearby parking fee: USD 20 per day (66 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel LunaSol
Hotel LunaSol Playa del Carmen
LunaSol Playa del Carmen
Hotel LunaSol Riviera Maya/Playa Del Carmen, Mexico
Hotel LunaSol Riviera Maya/Playa Del Carmen
Hotel Lunasol Hotel
Hotel Lunasol Playa del Carmen
Hotel Lunasol Hotel Playa del Carmen

Hotel Lunasol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 309 reviews" "
Rating 8 - Good. 105 out of 309 reviews" "
Rating 6 - Okay. 15 out of 309 reviews" "
Rating 4 - Poor. 2 out of 309 reviews" "
Rating 2 - Terrible. 3 out of 309 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to 5th Avenue with some parking at the hotel. Clean, very friendly and welcoming staff. Enjoyed my one night stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Staff & service
Good property located near the beach
Stayed 2 nights in Sep 2024

8/10 Good

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for one or two night There is not much eating out options for solo traveler don’t know the area It is bit shaddy area not that close to the walking distance of downtown playal del Carmen But for one to two nights is efficient for me
Stayed 1 night in Jun 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and is aquite place
Stayed 3 nights in Aug 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service
Stayed 4 nights in Aug 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the bathroom was spacious, it had a fridge and an armour with a safe.it was a pretty room with comfortable beds and even a little viranda with table and chairs in a garden like setting with palms and tropical foliage. The staff were very friendly and always willing to help make you vacation the best. I also loved the little pond with turtles in the lobby. This hotel is literally a two minute walk from la quinta avenita yet was quite and peaceful at night with none of the noise from partying coming through. Loved the location.
Stayed 7 nights in Jun 2024

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Troy

Liked: Cleanliness
Stayed 3 nights in Jun 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean conditions, nice pool area, friendly staff.
Stayed 1 night in Jun 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 5 nights in May 2024

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is amazing!
Stayed 2 nights in May 2024

8/10 Good

ena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was there only 5 hrs, not enough to ck pool
Stayed 1 night in Apr 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place! Stayed for one night before crossing to Cozumel. Close to everything and many restaurants, 5 mins to ferry terminal which is why we stayed there. I recommend this place, staff very friendly!
Stayed 1 night in Apr 2024

8/10 Good

Stephanie, Collingswood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel about a 5 minute walk to the beach in Playa. Just a couple of blocks off of 5th Ave, it’s very walkable and close to restaurants and entertainment. The tour companies operate meet-up locations that are also an easy walk from the hotel. Since the hotel arranged airport transportation (about $35US pp each way), we didn’t need a car. Having never been to Playa, the street outside seemed sketchy, but actually we were on a quiet street. Once inside, the receptionists were very pleasant with terrific English. The room was two full size beds, very firm, but comfortable. A remote control operated the AC which was able to crank the temp down to 19C/66F. The bathroom was spacious and also very clean. The balcony gave us a place to dry our swimsuits, and overlooked an immaculate pool area. We didn’t use the pool, next visit maybe, but the inner pool courtyard was nice. They have a locked gate which closes at 9pm. But you get a gate key. We felt very safe. Being a couple of blocks from 5th was nice for getting meals and enjoying the entertainment. We were away from the boom boom boom of the party zone…quiet for sleeping. It seemed like the hotels on that street have a “quiet hours” because by 10pm it was quiet as a church all around us. We had debated the “all inclusive” reports and are very happy we found Hotel LunaSol. Very clean, very convenient location, felt safe, and allowed to feel immersed but away from the noise on 5th. Recommended!

10/10 Excellent

Daralee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hands on owner. Clean, great location,quiet, safe. Staff had great reccomend ations to make vacation better. Outdoor kitchen and pool made life very comfotable. 10 out of 10. Almost want to keep it a secret. What a gem!
Stayed 7 nights in Mar 2024

4/10 Poor

Joaquin

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I made my purchase thru Orbitz itinerary: 72758679823866. Absolutely WORST customer service ever. The bald mid aged guy that works front desk in the day shift, was very disrespectful to me and my group of people. I booked a total of 3 rooms for two nights from March 28 until March 30th. First morning their front desk denied our breakfast coupons, and it was part of the package we bought. Next day they admitted they made a mistake and finally provided coupons just for the last day of our stay. Anytime we asked for something the Hotel lunasol front desk staff demeanor was very racist making us feel unworthy. The owners need to make sure they train their staff properly. To my fellow Americans and Mexican nationals, based on my terrible experience STAY AWAY from this hotel until ownership corrects and properly trains their front desk staff how to treat guests with respect and dignity. The building is beautiful, location is great, pool is nice, but their front desk employees bad attitude and bad service overshadows the good things. Some minor issues at the rooms, power outlets don’t work all the time. The main door of room #4 won’t be flushed when closed on the top right part you can see an opening and light gets in during the day. The toilet sometimes won’t completely fill the tank to flush, we had to manually do it. If neighbors of other rooms talk you can hear them clearly too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy little place! A great first night! Pool area is nice as wel.
Stayed 1 night in Mar 2024

10/10 Excellent

Alan, Metuchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had considered staying on the beach, but after reading the reviews about the noise, decided to stay at Hotel Lunasol. So glad we did. The noise in many places with direct access to the beach was uncomfortably loud, even for my 24 year old grandson. Hotel Lunasol was quiet and a great choice very easy walk to the beach, and just a couple blocks from the ADO and the park Fundadores. The park had various entertainment going on in the early evening; native dancers, and flying pole dancers (danza de los volatores). park Fundadores, is the loading center for the Ferry to Cozumel. Was concerned that it might be to busy with the Ferry located there. But hardly noticed it coming and going. The staff were GREAT at the hotel, and provided easy access for a late arrival. Linens were VERY good quality, and unit was cleaned every day. The grounds of the hotel were imaculately kept.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bernice, Nanaimo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. There was free coffee in the morning in the reception area, which was great. The kitchen facilities off the pool area were very convenient. Would definitely recommend.
Stayed 13 nights in Jan 2024

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, close to everything
The hotel is located close to 5th ave, but far enough away to avoid the noise issues. The room was basic, but clean, and the shower worked well. Hot water was never an issue, and the bed was comfortable. The staff was friendly and helpful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Exactly what you need to experience entire Yucatan
Great central place to stay if you want to see what the peninsula has to offer. Cozumel, Chichen Itza, Tulum, Xcaret and Cancun. ADO station 10 min walk (pass by amazing taco stands on the way). Has everything you need for a comfortable stay, including the all important fridge. Modern amenities and conveniently located. Excellent night time security.
Stayed 4 nights in Jan 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Lunasol Hotel was nice. Its walking distance to everything. Staff was very helpful too. I would stay there again.
Stayed 7 nights in Jan 2024