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Hotel Maya Turquesa - Playa del Carmen

3.0 star property

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Front of property
Standard Studio | In-room safe, iron/ironing board, free WiFi, bed sheets
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Lobby
Courtyard

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪10 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

  • Sleeps 4
  • 2 Double Beds

XXX Family Suites

  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Beds

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Maya Turquesa - Playa del Carmen

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a snack bar/deli are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a children's pool, a 24-hour front desk, and tour/ticket assistance are onsite.
Hotel Maya Turquesa - Playa del Carmen offers 40 air-conditioned accommodations with safes and ceiling fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Hotel Maya Turquesa - Playa del Carmen features an outdoor pool and a children's pool. The hotel offers a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

This Playa del Carmen hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Hotel Maya Turquesa - Playa del Carmen is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Epazzote - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:30 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 83 out of 302 reviews
Rating 8 - Good. 78 out of 302 reviews
Rating 6 - Okay. 52 out of 302 reviews
Rating 4 - Poor. 33 out of 302 reviews
Rating 2 - Terrible. 56 out of 302 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Andrey, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very noisy at night, people walk around until 5:00 in the morning and yell all night.
Stayed 12 nights in Nov 2024

8/10 Good

robert c, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

6/10 Okay

juan casas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
Stayed 2 nights in Oct 2024

4/10 Poor

Jorge

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024

2/10 Terrible

Evellyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Stayed 3 nights in Aug 2024

6/10 Okay

Adela Alva Lopez

Liked: Staff & service
Stayed 5 nights in Jul 2024

4/10 Poor

Jose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty bathroom, holes in the ceiling
Stayed 1 night in Jul 2024

6/10 Okay

Venu

Traveled with group
Liked: Staff & service
Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Stayed 4 nights in Jun 2024

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They will rob you. Stay away from this hotel
The place is not the best but like they say you get what you pay for. This was a family trip to celebrate my birthday and my uncle’s wedding anniversary. As a gift they wanted a JBL portable speaker so I bought it for them. The night that we arrived I place the speaker in the closet of the room so I can give it to them on their anniversary day little did I know that the house keeping already had his eyes on it. So the day came and I went to get the speaker and it was gone I look everywhere but I didn’t find it. Si I decided to tell the front desk that the speaker is gone from my room they told that they were not able to do anything at the moment but they will let their manager know the following day. The next morning I went to talk to the manager and she said that they are not responsible for lost missing items in the room. When the only person who entered the room besides my family was the house keeping guy. After I spoke with the manager she admitted that she’s been having problems with this person but she doesn’t do anything about it she let him work at the hotel probably stealing other people’s belongings. After we had the conversation she promise that she was going to make it right before our trip was over but th day she was supposed to give me a solution she didn’t show up for work and left me a message with the front desk lady saying that she was sorry and that she was going to be in contact with me to get this matter resolved. if you want to feel safe stay away.
Stayed 7 nights in May 2024

8/10 Good

María Guadalupe

Stayed 4 nights in May 2024

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 9 nights in May 2024

6/10 Okay

Marina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good enough for the short stay. Water pressure was not enough in the faucet and to flash toilet. There was no ice.
Stayed 1 night in Apr 2024

4/10 Poor

Melanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and not clean at all Kitchenette without any ustensils, plates or pots. No water provided

10/10 Excellent

Martha

Stayed 7 nights in Mar 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Suited my purpose and needs...
Stayed 9 nights in Dec 2023

6/10 Okay

Danielle N

Disliked: Cleanliness, staff & service, property conditions & facilities
Older hotel not as clean but the location is great!
Stayed 6 nights in Feb 2024

2/10 Terrible

Sandra

Traveled with partner
No daily housekeeping stayed 3nights. Only One outlet in the room. Paid for a queen got a full, no queens available in the hotel per front desk. Breakfast is a joke you can only choose from their daily selection and everything else is additional even milk for coffee. Killed two roaches in the room.
Stayed 3 nights in Feb 2024

8/10 Good

JAYDA, Bigfork

Traveled with family
Liked: Staff & service
The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
Stayed 8 nights in Jan 2024

2/10 Terrible

travis

Stayed 7 nights in Dec 2023

2/10 Terrible

Corin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is the worst property I have ever stayed in. We got relocated to this property after our first property abruptly canceled and it was really bad. There were only three towels in each room for five people, there was only sheets on the bed and no blankets, there was no window glass in the bathroom window. so it was impossible to secure the room. The old lock on our door on the inside was completely broken. There is a nightclub on the building just outside our door and it played till 3 AM so we couldn’t sleep. The continental breakfast was only one option which ended up being good but there was no choice so I’m not sure how you can call it continental. The staff was the best part they were very sweet. If it wasn’t for them, I would give this property and 0. I think you should rewrite the description, because if anybody wants sleep at all before 2 AM, you should not stay here. I honestly don’t think that this property needs to be removed from the options but it should definitely not be the price it is it is not worth it and the description should at least say no blankets and the room should be secure.!!!
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It’s in the middle of Playa Del Carmen.

4/10 Poor

Victor Arturo

Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion y muy buen precio
Stayed 4 nights in Oct 2023