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Hotel Nautilus

2.5 star property

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Photo gallery for Hotel Nautilus

Outdoor pool, open 9 AM to 8:30 PM, sun loungers
Standard Double Room | In-room safe, desk, free WiFi, bed sheets
Triple Room | Bathroom | Shower, towels, soap, shampoo
Reception
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
20 Avenue Norte No 172 Esq Calle 6 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Standard Double Room

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi, bed sheets

Triple Room

  • 361 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • 246 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • 313 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite con Sofa Cama

Suite con Sofa Cama | In-room safe, desk, free WiFi, bed sheets

Suite con Sofa Cama

  • 313 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Nautilus

Hotel in Downtown Playa del Carmen
Along with an outdoor pool, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe. Change of towels is available on request.
Hotel Nautilus offers 25 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Hotel Nautilus features an outdoor pool, a terrace, and tour/ticket assistance. Wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Nautilus is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking (max 5 spaces per unit)
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No elevator
  • Smooth flooring in public areas

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9 AM to 8:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Nautilus playa del carmen
Nautilus playa del carmen
Hotel Nautilus Hotel
Hotel Nautilus Playa del Carmen
Hotel Nautilus Hotel Playa del Carmen

Hotel Nautilus Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 45 out of 113 reviews
Rating 8 - Good. 38 out of 113 reviews
Rating 6 - Okay. 23 out of 113 reviews
Rating 4 - Poor. 6 out of 113 reviews
Rating 2 - Terrible. 1 out of 113 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

herschel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little tricky to find but great location when you park your car
Stayed 1 night in Feb 2025

10/10 Excellent

Sophie

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Aurelio

Liked: Cleanliness, amenities, property conditions & facilities
Parking included hot water clean showers
Stayed 1 night in Jan 2025

10/10 Excellent

Aurelio

Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Central but quiet,pleasant staff, nice pool
Stayed 3 nights in Jan 2025

6/10 Okay

kathy

Great if a/c was working properly

All was fine except the a/c wasn’t working properly….just seemed to be blowing warm air - i mentioned to front desk but no difference
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and pleasant staff. No breakfast on site but two good cafes close by.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very affordable & staff was exceptional.
Stayed 1 night in Jul 2024

10/10 Excellent

Olga

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Michael Thomas, San Pedro Cholula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Veritas Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything - beach, shopping restaurants, situated in a really cool neighborhood, great staff, lovey balcony. Thank you, I had a great stay would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and helpful. Location of hotel was near restaurants and shopping. I was able to walk everywhere I needed to go. Will absolutely book this hotel again soon.
Stayed 8 nights in Nov 2023

10/10 Excellent

Richard

Traveled with partner
Hotel is pretty central, friendly helpful staff.
Stayed 1 night in Nov 2023

6/10 Okay

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is perfectly fine. We were well attended to, the only improvement would be more furniture as the room was like an empty space with just two beds. Two straight back chairs on the balcony. A small desk, no closet to speak of and no drawers at all. The location is great as it's near everything. However, it is very noisy throughout the night due to barking dogs! But with a pair of ear plugs, this was a good stay. Good security, with a gate locked at 11pm. Buzzer rarely needed, as the desk people were vigilant of our arrival.
Stayed 5 nights in Feb 2023

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2023

8/10 Good

Sandra

Stayed 3 nights in Aug 2021

10/10 Excellent

Rafael

Stayed 1 night in Aug 2021

10/10 Excellent

Carlos Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Away from the most touristy part of town..no elevator or breakfast
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
AC didn't work in my room. Staff was told but it wasn't fixed.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
The only thing good, is that the hotel is located in a good spot. Parking sucked, we ended up parking blocks away from the location. We did not have a blanket, we asked and they said they had none. We had only 2 pillows. The room was so basic nothing on the walls. It looks nothing like the photo shown here. It was white walls on a concrete - not kidding - bed with a simple mattress on it. Would not stay here again.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good staff Good conditions Clean everything
Stayed 5 nights in Dec 2018