See all properties

Hotel Nautilus

2.5 star property

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Nautilus

Outdoor pool, open 9 AM to 8:30 PM, sun loungers
Interior
Reception
Standard Double Room | In-room safe, desk, free WiFi, bed sheets
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
20 Avenue Norte No 172 Esq Calle 6 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Central Square
    ‪3 min walk‬
  • Calle 12
    ‪3 min walk‬
  • Quinta Avenida
    ‪5 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪7 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Standard Double Room

  • 246 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi, bed sheets

Triple Room

  • 361 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • 246 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • 313 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite con Sofa Cama

Suite con Sofa Cama | In-room safe, desk, free WiFi, bed sheets

Suite con Sofa Cama

  • 313 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

In Fashion Hotel & Spa

Pool
Spa
Free WiFi
Air conditioning
3.9 out of 5, Good, (623)
The price is $67
per night
$84 total
includes taxes & fees
Feb 16 - Feb 17
In Fashion Hotel & Spa

About this property

Hotel Nautilus

Hotel in Downtown Playa del Carmen
Along with an outdoor pool, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe. Change of towels is available on request.
Hotel Nautilus offers 25 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Hotel Nautilus features an outdoor pool, a terrace, and tour/ticket assistance. Wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Nautilus is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking (max 5 spaces per unit)
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No elevator
  • Smooth flooring in public areas

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 9 AM to 8:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Nautilus playa del carmen
Nautilus playa del carmen
Hotel Nautilus Hotel
Hotel Nautilus Playa del Carmen
Hotel Nautilus Hotel Playa del Carmen

Hotel Nautilus Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 39 out of 106 reviews" "
Rating 8 - Good. 38 out of 106 reviews" "
Rating 6 - Okay. 22 out of 106 reviews" "
Rating 4 - Poor. 6 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very affordable & staff was exceptional.
Stayed 1 night in Jul 2024

10/10 Excellent

Olga

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Michael Thomas, San Pedro Cholula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Veritas Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything - beach, shopping restaurants, situated in a really cool neighborhood, great staff, lovey balcony. Thank you, I had a great stay would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and helpful. Location of hotel was near restaurants and shopping. I was able to walk everywhere I needed to go. Will absolutely book this hotel again soon.
Stayed 8 nights in Nov 2023

10/10 Excellent

Richard

Traveled with partner
Hotel is pretty central, friendly helpful staff.
Stayed 1 night in Nov 2023

6/10 Okay

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is perfectly fine. We were well attended to, the only improvement would be more furniture as the room was like an empty space with just two beds. Two straight back chairs on the balcony. A small desk, no closet to speak of and no drawers at all. The location is great as it's near everything. However, it is very noisy throughout the night due to barking dogs! But with a pair of ear plugs, this was a good stay. Good security, with a gate locked at 11pm. Buzzer rarely needed, as the desk people were vigilant of our arrival.
Stayed 5 nights in Feb 2023

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2023

8/10 Good

Sandra

Stayed 3 nights in Aug 2021

10/10 Excellent

Rafael

Stayed 1 night in Aug 2021

10/10 Excellent

Carlos Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Away from the most touristy part of town..no elevator or breakfast
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
AC didn't work in my room. Staff was told but it wasn't fixed.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
The only thing good, is that the hotel is located in a good spot. Parking sucked, we ended up parking blocks away from the location. We did not have a blanket, we asked and they said they had none. We had only 2 pillows. The room was so basic nothing on the walls. It looks nothing like the photo shown here. It was white walls on a concrete - not kidding - bed with a simple mattress on it. Would not stay here again.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good staff Good conditions Clean everything
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Family of Five
We are a family of five with kids age 9 to 15. We were able to book a room with one queen and two full beds (their description says twin I think). With three kids, it was essential to have a room like this and the size of the room and the number of beds made this stay more comfortable. The hotel is two blocks from the main strip (5th Ave.) which was close enough but far enough to be quiet. Staff were friendly and helpul. The room had a/c and a fan which was nice but the cool air didn't seem to reach a section of the room in the "L" shape and our girls said it was too warm on their side while I was cold under the a/c. Other than a free floating table under the tv, the room is pretty spare. A desk and chair or a table with two chairs is really needed when you have this many people in one room. Aside from one towel rack in the shower, there was no place to hang bath and beach towels and bathing suits - this is a beach town! There is plenty of room for additional furniture. WiFi is available and worked ok but slow. Pool is small as they all are but great for kids to cool off in and it was right outside our room so could keep an eye on the youngest. No breakfast included. Parking is usually available. We're close to the Walmart! No refrigerator (but that seems pretty standard - it would be nice).

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel it self was good. It didnt have a fridge which was a bummer and there was a dog that kept us up all night that lived right behind the hotel, so we had to switch hotels.
Stayed 7 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading Hotel
The pool is tiny, the beds uncomfortable and the staff is rude. Our sheets were never changed and the trash was not emptied despite them "cleaning" every day.
Stayed 4 nights in Feb 2018

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
+great location and staff - no wifi bad beds
The location was much better than the 5th ave hotels I've been to because it takes you slightly away from the chaos of 5th ave and puts you closer to great restaurants, the city square, and a Walmart. The lack of wifi for my week trip has more or less cemented the three star review. While the router can connect the internet itself was unavailable. The restaurants around the hotel connect fine so this definitely seems like something they need to work out with their ISP. The beds are pretty stiff which would be OK if they didn't also have plastic bed covers making them a bit too uncomfortable.
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to the beach (only a few blocks away walking). Close to restaurants.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The from desk staff were very helpful and kind.
This is a very nice clean safe hotel. Many of the guests appeared to be Mexicans, some North Americans and quite quiet. Small pool.

8/10 Good

Kathy, Sutter Creek, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and close to town.
Hotel Nautilus was a great 1 night stay for us in Playa. the room was extremely clean and comfortable and just a few minutes walk to the main part of town and the beach. The pool area was a bit tight and not too inviting. Staff were helpful and let us leave our baggage until our room was ready.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for walking around Playa but affordable