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Pelicano Inn Playa del Carmen - Beachfront Hotel

3.0 star property

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Photo gallery for Pelicano Inn Playa del Carmen - Beachfront Hotel

Property grounds
Exterior
Exterior
Standard Room, 2 Double Beds, Ocean View | Minibar, in-room safe
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 8 Norte entre 5a Avenida, Y Zona Maritima, Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • 3D Museum of Wonders
    ‪3 min walk‬
  • Calle 12
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min walk‬

Room options

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | In-room business center

Standard Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room with Jacuzzi and Terrace

Honeymoon Room with Jacuzzi and Terrace | Minibar, in-room safe

Honeymoon Room with Jacuzzi and Terrace

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Oceanfront

Standard Room, 2 Double Beds, Oceanfront | Minibar, in-room safe

Standard Room, 2 Double Beds, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Minibar, in-room safe

Family Room

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe

Standard Room, 2 Double Beds

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room - Garden View

Standard Room - Garden View | View from room

Standard Room - Garden View

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

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Room

The Palm at Playa

  • Pool
  • Hot Tub
  • All inclusive
  • Parking included
4.0 out of 5, Very Good, (1004)
The price is $85
per night
$106 total
includes taxes & fees
Mar 8 - Mar 9
The Palm at Playa

About this property

Pelicano Inn Playa del Carmen - Beachfront Hotel

3-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site. Change of towels is available on request.
Pelicano Inn Playa del Carmen - Beachfront Hotel offers 40 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Bathrooms include showers and complimentary toiletries. Additionally, rooms include complimentary bottled water and ceiling fans. Hair dryers and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a garden and a terrace.

Pelicano Inn Playa del Carmen - Beachfront Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Pelicano Inn - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pelicano Inn

Things to do

  • Free beach club

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Built in 1990
  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 5)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Pelicano Inn
Hotel Pelicano Inn Playa del Carmen
Pelicano Playa del Carmen
Hotel Pelicano Inn
Pelicano Del Carmen Beachfront
Pelicano Inn Playa del Carmen Beachfront Hotel
Pelicano Inn Playa del Carmen - Beachfront Hotel Hotel

Pelicano Inn Playa del Carmen - Beachfront Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 95 out of 251 reviews
Rating 8 - Good. 83 out of 251 reviews
Rating 6 - Okay. 43 out of 251 reviews
Rating 4 - Poor. 17 out of 251 reviews
Rating 2 - Terrible. 13 out of 251 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service
The only feedback, they don’t have there own parking
Stayed 1 night in Nov 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent staff. Can improve by obtaining a power plant as when we arrived was no power and we had to wait about 3 to 4 hours, could not check in, could not entered the room until power can back. No compensation for the inconvenience.
Stayed 1 night in Nov 2024

6/10 Okay

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Krister

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and a feeling of security due to the diligent monitoring of the properties staff. Satisfied with the cleanliness of the property. Happy with the amount of support infrastructure in the vicinity of the property, including transportation, shopping and dining. Friendly and helpful staff.
Stayed 9 nights in Oct 2024

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach close to all the restaurants and quiet loved it
Stayed 4 nights in Oct 2024

10/10 Excellent

Ana Luisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024

4/10 Poor

Diana Atef Noshy Labeb

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good service until i got very bad breakfast in one day then i told the manager he was helpful he made for us next day very good service. And my 3 years baby love it too
Stayed 14 nights in Oct 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the beach walking distance made it very pleasant stay, clean safe and welcoming I highly recommend!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Andres R

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I like the fact that is in front of beach
Stayed 5 nights in Sep 2024

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service and price! Will return!
This little boutique hotel is a total gem. All staff, from front desk to restaurant to security people, is super friendly and helpful. It's right on the beach, easy availability of beach chairs, umbrellas, towels. You are a few steps from the "5a Avenida" with tons of restaurants, bars, etc. Surprisingly, we could not hear any of the noise from it at night. The breakfast that's included is great; you get your choice from their full breakfast menu that includes Mexican dishes (chilaquiles, huevos rancheros, etc) or more international fare (avocado toast, eggs benedict, etc). Our group of 5 reserved one beachfront room and one beach-view room and we could not be happier with what we got for the moderate price that we paid. There is a convenient affordable parking lot a couple blocks away (10th Av and 10th St ). There are only a few minor "negatives": There's a lot of light coming into the rooms at night; blackout curtains would be great! There are rocks at the bottom as you enter the water so you have to be careful to not stumble or scratch your feet on them. The hotel was a little hard to find...Google maps lead us to a random spot several blocks away; probably because the streets right around the hotel are pedestrian only. So, whether you drive or take an Uber there, you'll need to walk a couple of blocks with your luggage. Also, the inside of the hotel has several steps with no handrails that were a little hard to navigate for our older relatives, especially at night.
Stayed 4 nights in Sep 2024

6/10 Okay

Felix

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close to walk too,
Stayed 4 nights in Aug 2024

10/10 Excellent

Dinael, Salinas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right on the beach
Stayed 2 nights in Aug 2024

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like the hotel to have parking lot.
Stayed 2 nights in Jul 2024

8/10 Good

Karla Maria Urias

Stayed 8 nights in Jul 2024

10/10 Excellent

Regiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Great location beach front and walking distance from the bus station. Friendly staff went above and beyond to accommodate all our needs. Delicious local breakfast included made to order and fresh. Perfect beach front Bar to seat and relax at the end of the day enjoying the view. The only pitfall was the Jacuzzi on the 'honeymoon' suite that was not operational, but the views from up there compensated. Will definitively be back!!
Beautiful View from the Honeymoon suite!
Stayed 3 nights in Jul 2024

2/10 Terrible

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Silverio

Liked: Cleanliness, staff & service, property conditions & facilities
Is located at shore of the beach
Stayed 2 nights in Jul 2024

10/10 Excellent

Ricardo De Jesus

Stayed 1 night in Jun 2024

10/10 Excellent

marko Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the presence of the beach right outside our room door. Breakfast was convenient and delicious Faculty was superb, helpful and over the top.
Stayed 4 nights in May 2024

10/10 Excellent

Rosemary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this hotel 35 years ago, needless to say, so much of the surrounding area has changed. But the hospitality and feel of this quiet little gem was remarkable. The front desk staff did an exemplary job of giving assistance in a variety situations. The wait staff for breakfast were quick, efficient and friendly. There was a security guard on hand at all hours. The cleaning staff was friendly and for the most part invisible. The rooms are quite zen and clean. We had a spectacular view of the ocean. The hotel provided beach chairs, umbrellas, clean beach towels each day, and great little open air grass topped shade huts. Each room had wi-fi and television that took a little work to figure out but the staff was more than happy to quickly assist. The open air restaurant offered an incredible view and fine options for an inclusive breakfast. I can't emphasize enough how welcome the staff made us feel, quite refreshing after a an action packed day of travel. I say this hotel is a gem and I couldn't be more sincere. This area of Mexico has been inundated with massive high rise swank glittery hotels/resorts that tend to feel sterile. The Pelicano hotel is a throw back to the day when going on vacation was meant to be relaxing and the people who were responsible for your comfort actually cared. If you are looking for an intimate and friendly stay without all the hype, this is your hotel. Keep in mind, it is still the Mexican Riviera and it is at times noisy, but worth it.
Stayed 6 nights in Apr 2024

8/10 Good

pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No public phone
Stayed 10 nights in Apr 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 4 nights in Apr 2024

8/10 Good

jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met our needs.
Our stay met our needs. The restaurant breakfast was good, service was great from all staff, even even booked a day early on accident and didn't check in on time. We would've liked having lounge chairs on our patio as well as the beach. The beds were decent though a bit firm for some of us. We felt safe on hotel property and appreciated having a mini fridge. Ventilation in the bathroom would've helped with humidity and smells. We turned off the AC when we were gone all day and the room smelled unpleasant until the AC basically filtered the air. Two keys instead of only one would've been helpful.
Stayed 7 nights in Apr 2024

10/10 Excellent

THERESA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was basic but very clean. Sheets were on bed but not a blanket and it does say that in amenities. The staff was absolutely great, helpful and very friendly! The restaurant attached to hotel had great food and great service. If I was going back to that area, I would stay there again.
Stayed 3 nights in Feb 2024