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Papagayo Hotel Boutique

3.0 star property

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Photo gallery for Papagayo Hotel Boutique

Check-in/check-out kiosk
Premium bedding, in-room safe, individually decorated, blackout drapes
Premium bedding, in-room safe, individually decorated, blackout drapes
Studio | Premium bedding, in-room safe, individually decorated, blackout drapes
Check-in/check-out kiosk

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Avenida 15 Norte Entre Calles 4 y 6, #154 Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Quadruple Room

Premium bedding, in-room safe, individually decorated, blackout drapes

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Premium bedding, in-room safe, individually decorated, blackout drapes

Studio Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Premium bedding, in-room safe, individually decorated, blackout drapes

Triple Room

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Studio Suite

Premium bedding, in-room safe, individually decorated, blackout drapes

Studio Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio

Studio | Premium bedding, in-room safe, individually decorated, blackout drapes

Studio

  • Sleeps 2
  • 1 King Bed

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About this property

Papagayo Hotel Boutique

3-star hotel in Downtown Playa del Carmen
A 24-hour front desk, tour/ticket assistance, and a front-desk safe are available at this hotel. WiFi in public areas is free.
Papagayo Hotel Boutique offers 27 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Papagayo Hotel Boutique features a terrace, tour/ticket assistance, and a front-desk safe. Wireless Internet access is complimentary.

Papagayo Hotel Boutique has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Google Pay, Apple Pay, and Amazon Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Posada Papagayo
Papagayo Hotel Boutique Hotel
Papagayo Hotel Boutique Playa del Carmen
Papagayo Hotel Boutique Hotel Playa del Carmen

Papagayo Hotel Boutique Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 224 reviews
Rating 8 - Good. 52 out of 224 reviews
Rating 6 - Okay. 39 out of 224 reviews
Rating 4 - Poor. 19 out of 224 reviews
Rating 2 - Terrible. 33 out of 224 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle L

Traveled with group
For the price, the area was decent and the property was decent. It was older but it was clean. The staff is what made it well worth it. They were friendly - went above and beyond to help -always greeted us when we came in and always said goodbye and have fun when we went out. They were helpful with places to eat and sights to see. Miguel and Jesus were awesome!
Stayed 4 nights in Feb 2025

10/10 Excellent

edward keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and economical

Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
Stayed 2 nights in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Stayed 1 night in Jan 2025

8/10 Good

Yesenia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Personal amable, una buena opcion solo para quedarte a dormir y pasar el dia fuera turistiando.
Stayed 2 nights in Jan 2025

10/10 Excellent

Bricia

Liked: Cleanliness, staff & service, room comfort

Great customer service

It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
Stayed 6 nights in Dec 2024

6/10 Okay

Salvador, El Paso

Traveled with family
Doesn't have hot water, needs maintenance
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Stayed 1 night in Dec 2024

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
Stayed 1 night in Nov 2024

4/10 Poor

christopher

Disliked: Cleanliness
No hot water
Stayed 3 nights in Nov 2024

4/10 Poor

Fernando

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
No había agua en la habitación ni para el inodoro
Stayed 1 night in Oct 2024

6/10 Okay

Sujey

Stayed 7 nights in Oct 2024

6/10 Okay

Nayda

Stayed 6 nights in Jul 2024

6/10 Okay

Damaris

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Management was terrible when i did my check in i said i didn't want no cleaning services and they still when in my room left my door with no lock and took my towels and didnt replace my towels when i poke to the manager she said if anything was missing from my room and i told her that was not the point she didn't wanna resolve the problem.
Stayed 4 nights in Jul 2024

8/10 Good

claudia

Liked: Cleanliness
Stayed 7 nights in Jun 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was close by everything I needed, the area felt safe and the hotel personnel were helpful and pleasant
Stayed 5 nights in Jun 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crappiest place ever

Horrible place to stay. Its dirty bedding was stained, sheets had holes. Stay away. Their parking is a lot full of trash that you have to park on top of. We left after check in due to room conditions.
Stained blankets- nasty
Ripped bedding
Dirty toilet
This is the makeshift parking
Stayed 7 nights in May 2024

10/10 Excellent

Frank

Stayed 7 nights in Apr 2024

8/10 Good

Thomas

Liked: Staff & service
I am not sure what all the criticisms are for. Decent hotel 5 minutes walk from the beach, friendly staff at the front desk, warm water in the shower each night. Neighborhood was not run down as people stated. Not super elegant but suited me just fine for a couple days.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Claudia Lizeth

Stayed 1 night in Mar 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 2 nights in Mar 2024

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024

2/10 Terrible

Annie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like the noise and the vehicle echo from the street; or you like the kids screaming, or you like could not sleep well at night, you will like this hotel. I have asked changed room from the front but have been denied in a rude way. Therefore we suffered for 8 days&nights.
Stayed 8 nights in Feb 2024