Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Water park
Water park
Suite (River Jump) | View from room
Suite River Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
14 bars/lounges, 2 swim-up bars, 2 poolside bars

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Xcaret Eco Theme Park
    ‪19 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

Room, Oceanfront (Swim-up Adults)

  • Ocean view
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite River

  • River view
  • 657 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

  • Ocean view
  • 1352 sq ft
  • Sleeps 4
  • 1 King Bed

Suite River Adults

  • River view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (River Jump)

  • River view
  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

  • River view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • 1352 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

  • Sea view
  • 1352 sq ft
  • Sleeps 3
  • 1 King Bed

Suite Garden

  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite With River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Luxury With Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior With River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury With River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite With Garden View

  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium With River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Standard With River View

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star Playa del Carmen property steps from Cenote Santa Cruz
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 14 bars/lounges. A complimentary breakfast is offered each morning.

This 5-star property offers access to a business center and meeting rooms. This luxury property also offers a children's pool, a 24-hour fitness center, and a sauna. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 928 out of 1294 reviews
Rating 8 - Good. 132 out of 1294 reviews
Rating 6 - Okay. 87 out of 1294 reviews
Rating 4 - Poor. 57 out of 1294 reviews
Rating 2 - Terrible. 90 out of 1294 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy Sue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th visit and the service was the best it has ever been. Thank you to Imelda in las playas, Deliana at concierge, leonardo moreno for driving us around, and our housekeepers. Everyone was truly fantastic.
Stayed 7 nights in Feb 2025

10/10 Excellent

David Medina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fun packages included
Stayed 5 nights in Feb 2025

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know is kinda pricey. But belive .me, its worth every cent
Stayed 3 nights in Feb 2025

10/10 Excellent

Isijennifer

Stayed 4 nights in Feb 2025

10/10 Excellent

Valentine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Hugo, San Diego

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful all inclusive resort. Great for families and people that want a stress-free Cancun trip. The Mercado food bazaar is amazing with a wide variety of foods and sweets. I would highly recommend
Stayed 2 nights in Feb 2025

10/10 Excellent

Roberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time and I’m still in love with this hotel I pay my next trip already
Stayed 4 nights in Feb 2025

4/10 Poor

ENRIQUE

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No es una propiedad 5 diamantes e imposible para una habitación de 27,000 MXN la noche ya que tuve que cambiar 3 veces de habitación porque la primera que me asignaron en Viento, había un ruido y vibración de maquinaria prendida, la segunda en Espiral olía a humedad y el panel del aire acondicionado no funcionaba, la tercera, el mecanismo del WC se atoraba y si no teníamos cuidado el agua se desperdiciaba y en la noche el aire acondicionado se escuchaba un ruido que nos despertaba. En los baños de las áreas comunes, los WC están extremadamente obscuros, recomiendo iluminarlos con el celular para verificar antes de usarlos ya que algunos están extremadamente sucios y te puedes llevar una desagradable sorpresa. Muy decepcionado ya que siempre me han gustado sus parques por lo que no recomiendo decepcionarse visitando sus hoteles.
Stayed 1 night in Feb 2025

10/10 Excellent

Karina

Stayed 3 nights in Feb 2025

8/10 Good

Omar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Puedo decir que no estoy seguro si volveria, en mi experiencia el servicio al huesped deja mucho que desear, siendo categoria Diamante creo no estan para el cliente estan por el negocio y ese servicio al cliente ahy que mejorarlo ,por lo demas, la comida muy buena,Playa, amenidades y parques excelente,
Stayed 4 nights in Jan 2025

10/10 Excellent

Brent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lagoon great for kids
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert Thomas

Stayed 7 nights in Jan 2025

2/10 Terrible

Raj

Disliked: Staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

LUZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best places in mexico
Stayed 6 nights in Nov 2024

4/10 Poor

Allan

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok hotel, bad event managing

Hotel reserved event was confirmed ahead of the trip but was not honored. Event staff just set us aside and ignored our whole group. Stalked for more than 2 hours and did not even make up for our loss. Also tried to charge us for "no show on reservation" when we were denid boarding
Stayed 4 nights in Jan 2025

10/10 Excellent

MARBELLA, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd visit to this property & both times have been amazing. The service that is provided from the moment you meet up with the Xcaret employee at the airport to the moment you are drop off at the airport is impressive.
Stayed 1 night in Jan 2025

10/10 Excellent

KARIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the resort was perfect
Stayed 3 nights in Jan 2025

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent. Lots of tipping should be expected but the service is worth it.
Stayed 7 nights in Jan 2025

6/10 Okay

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Mauro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las instalaciones del hotel y limpieza excelente nos encanto pero la atención en el bar del lobby no fue de nuestro agrado,y al realizar el check aut el trato fue indiferente por parte del personal no se presto a dar explicaciones sobre el transporte,comparado al llegar el primer día el trato fue muy digno y muy bueno.
Stayed 7 nights in Jan 2025

10/10 Excellent

David, Perris

Liked: Staff & service, property conditions & facilities
The hotel staff were very nice and helpful
Stayed 5 nights in Jan 2025

10/10 Excellent

Ondrej

Stayed 4 nights in Jan 2025

4/10 Poor

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Best resort I have ever stayed at.
Stayed 6 nights in Jan 2025

10/10 Excellent

Maricruz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever if you are visiting any of the parks this hotel is a must
Stayed 2 nights in Nov 2024