2/10 Terrible
Linda, Chicago
Traveled with partner
Feb 19, 2025
Disliked: Staff & service, property conditions & facilities
By far the rudest most disrespectful and aggressive guest agent we have ever encountered in all the years of our Global travel! To avoid great disappointment and waste of your hard earned vacay money do your research on location and find out what parks, restaurants and amenities are actually going to be available during your chosen dates. Bottom line is this hotel takes your money and nothing is guaranteed! Xavage park is closed and the metric system they created for finding rooms in this massive property of more than 5 buildings is so confusing especially since they do not explain how to get around when you initially check in and if you arrive in the evening the buildings are ghostly and dark with no staff in sight to help or guide you out of the buildings and back to their lobby. We will never return and do not recommend you stay at the hotel because they screwed up our entire stay for our anniversary. The parks can be enjoyed without having to stay at their hotels which are horribly over priced especially with all of the issues we encountered.
Linda
Stayed 5 nights in Feb 2025