Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Sally Nguyen
Interior
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Water park

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All inclusive
  • Pet friendly
  • Bar
$897
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(29 reviews)
  • 603 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

8.8 out of 10
Excellent
(82 reviews)
  • 657 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 640 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Master)

  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Suite (River Jump)

  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 640 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

  • 1352 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

Suite Garden

8.6 out of 10
Excellent
(76 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite with River View

8.0 out of 10
Very good
(1 review)
  • 570 sq ft
  • River view
  • Sleeps 4

Suite Superior with Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3

Suite Luxury with Garden View

  • 570 sq ft
  • Sleeps 3

Suite Junior

  • 1356 sq ft
  • Sleeps 3

Suite Junior with River View

  • 1356 sq ft
  • River view
  • Sleeps 3

Suite Premium with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 3

Suite Deluxe with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

Suite Luxury with River View

  • 624 sq ft
  • River view
  • Sleeps 3

Suite with Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 570 sq ft
  • Sleeps 4

Suite Superior with Garden View

  • 592 sq ft
  • Sleeps 4

Suite with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

Suite Junior with Sea View

  • 1356 sq ft
  • Sea view
  • Sleeps 3

Suite Premium with River View

  • 624 sq ft
  • River view
  • Sleeps 3

Suite Standard with River View

  • 484 sq ft
  • River view
  • Sleeps 4

Similar properties

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star Playa del Carmen property steps from Cenote Santa Cruz
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. Dining is available at one of the property's 20 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 14 bars/lounges. A complimentary breakfast is offered each morning.

This 5-star property offers access to a business center and meeting rooms. This luxury property also offers an indoor pool, a children's pool, and a 24-hour fitness center. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 893 out of 1297 reviews
Rating 8 - Good. 141 out of 1297 reviews
Rating 6 - Okay. 96 out of 1297 reviews
Rating 4 - Poor. 67 out of 1297 reviews
Rating 2 - Terrible. 100 out of 1297 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times
Stayed 3 nights in May 2025

10/10 Excellent

yani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Gladys

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really good and also the parks but the food wasn’t as the last time I went. Also the remove alcoholic beverages for 2 complete days without previous warning and they made sit at a restaurant to be able to drink. Staff was really rude. I didn’t enjoy my stay.
Stayed 7 nights in May 2025

10/10 Excellent

Alondra Belen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff if friendly and welcoming If you have a question they are ready to respond with the correct answer
Stayed 3 nights in May 2025

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Checkout Experience

I’m deeply dissatisfied with how I was treated during checkout at Hotel Xcaret Mexico. While I enjoyed my stay, my departure experience was extremely disappointing. My flight was changed to 6:00 AM the next day. I asked the front desk if I could take the latest airport shuttle, but was told it was only for same-day flights. No alternatives were offered. I had to pay $108 for a private car scheduled for 3:30 AM and was told I could lounge on the property until then. When the car arrived, I had misplaced my checkout slip and requested another copy. I was met with confusion, accused of lying about being on the premises, and told by a manager that he saw me on camera and I had to pay for an extra night. At no point was I told staying on the grounds would result in a charge, nor was I offered the option to extend my stay. Given the late hour, I paid under pressure to avoid missing my flight. I strongly believe this charge was unfair and should be refunded. The handling of the situation lacked clarity, professionalism, and hospitality. I hope this matter can be reviewed and resolved quickly.
Stayed 2 nights in May 2025

10/10 Excellent

Ginsly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's a very beautiful place
Stayed 4 nights in May 2025

2/10 Terrible

Carlos Adrian

Traveled with family and small children
Disliked: Staff & service
Service and amenities did not live up to the expectations or the high price.
Stayed 4 nights in May 2025

10/10 Excellent

Florence

Stayed 5 nights in May 2025

10/10 Excellent

Tiffany Kaminski

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love staying at Xcaret Hotel. My husband and I have stayed at both Hotel Mexico and Arte and had such an amazing stay. The customer service you get there is wonderful. They make you feel right at home. Their buffet, restaurants, and 24 hour room service is so delicious. Our favorite restaurant was Las Cuevas. There is so many things to do there, so you never get bored. They’re all fun inclusive allows you to experience so much more without having to pay extra. We definitely recommend coming here, we look forward to planning our next vacation here.
Stayed 5 nights in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Will come again!
Stayed 5 nights in May 2025

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Apr 2025

10/10 Excellent

Alma Navarro, Beaverton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, beautiful property. Delicious food. Beautiful park Xcaret. But lack of beach.
Stayed 3 nights in May 2025

10/10 Excellent

Susset

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, food really good
Stayed 5 nights in May 2025

2/10 Terrible

Shirin

Traveled with family
Disliked: Amenities, property conditions & facilities
We came to Hotel Xcaret to celebrate my dad’s 80th birthday, and overall, it was a big disappointment. Check-in was a mess—they mixed up our rooms—and check-out was even worse, with an overbooked airport shuttle that almost made us miss our flight. The service at the restaurants was poor. Even with advance reservations, they couldn’t seat our group of 13 together, and they didn’t bother to put the candle we brought on the cakes. It felt like no one cared about customer service—the first answer was “no” to everything. The food quality also wasn’t great—definitely not what you’d expect for what this resort charges. Air conditioning was weak in many areas outside the rooms, especially in some restaurants, making it uncomfortable. There were also no real activities at the hotel itself. Unless you’re going mainly for the included parks, it’s just not worth it. We really expected better.
Stayed 4 nights in May 2025

8/10 Good

Conal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed at Hotel Xcaret México and were blown away by its beauty. The setting is breathtaking, with lush grounds, natural waterways, and seamless integration with nature. Access to the Xcaret parks is a major highlight — we absolutely loved the experiences, and the convenience of transport and entry was amazing. The hotel itself is beautiful, with spacious rooms and impressive attention to detail. There’s no denying that this is a premium resort in terms of aesthetics and atmosphere. However, our experience was not without some frustrations. The staff, while friendly, often felt overly focused on upselling. From the moment we arrived, we were repeatedly approached about booking additional stays or excursions, which became overwhelming. Simple requests or check-out procedures often involved being passed between multiple team members — at one point we had to repeat our full details to five different people just to check our luggage Booking dinner restaurants was also challenging. Despite being there for several nights, we were only able to get a table at one à la carte restaurant — and that was on our final evening. For a resort at this price point, you expect a smoother dining experience and better food variety beyond buffets. Overall, Hotel Xcaret México is a visually spectacular resort with incredible access to the parks and natural beauty, but it needs to work on service and managing guest experience more thoughtfully, especially given the premium cost.
Stayed 3 nights in May 2025

10/10 Excellent

Mercedes

Stayed 1 night in Apr 2025

10/10 Excellent

OSMAN REGALADO, Chelsea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Carolina y Rebeca no hicieron sentir muy especial exelente servicio su carisma y amabilidad las hacían sobre salir , no digo que el resto del staff no lo sean. Pero con ellas tuvimos más contacto directo
Stayed 3 nights in May 2025

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were not happy or pleasant and the hotel has so many restrictions as if they want to be able to kick you out at anytime . Would not return which is a shame because property is amazing
Stayed 4 nights in May 2025

8/10 Good

LUCERO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo esta muy bonito. Pero la comida necesita mas variedad y sabor.. mas meseros que atiendan mas rapido
Stayed 5 nights in May 2025

10/10 Excellent

Ricardo, Playas de Rosarito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Mexico, period
Stayed 1 night in May 2025

6/10 Okay

Nasim

Stayed 3 nights in May 2025

2/10 Terrible

Joel

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Very bad customer service. Not helpful. Rude and unprofessional. Never going back
Stayed 4 nights in May 2025

6/10 Okay

jose

Traveled with family
Disliked: Property conditions & facilities
Rude and useless staff, for such an expensive place the services were not up to par, the different parks were good. But probably my next visit to Cancun won’t be Xcaret.
Stayed 2 nights in May 2025

10/10 Excellent

Devalene

Liked: Property conditions & facilities, room comfort

The best stay!

We had an amazing stay at the Xcaret Mexico resort. The food was fabulous and there were lots to do. We will be back!
Stayed 2 nights in May 2025