Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Water park
Water park
Suite (River Jump) | View from room
Suite River Adults | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
14 bars/lounges, 2 swim-up bars, 2 poolside bars

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

9.2 out of 10
Wonderful
(15 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(27 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

9.0 out of 10
Wonderful
(78 reviews)
  • 657 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1352 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (River Jump)

  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • 1352 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

  • 1352 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Garden

8.6 out of 10
Excellent
(68 reviews)
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

  • 570 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite with River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Luxury with Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior with River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium with Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury with River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite with Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium with River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Standard with River View

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star Playa del Carmen property steps from Cenote Santa Cruz
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 14 bars/lounges. A complimentary breakfast is offered each morning.

This 5-star property offers access to a business center and meeting rooms. This luxury property also offers a children's pool, a 24-hour fitness center, and a sauna. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 882 out of 1246 reviews
Rating 8 - Good. 130 out of 1246 reviews
Rating 6 - Okay. 85 out of 1246 reviews
Rating 4 - Poor. 56 out of 1246 reviews
Rating 2 - Terrible. 93 out of 1246 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best all inclusive in Cancun!

The best all inclusive experience. The restaurants and amazing the service is top notch. We had a room facing the garden and we had monkey visitors everyday! There are alebrijes around the property that can take your photo and send it to your room so you can buy them at the end of your trip. The property is so huge and has lots of small little beaches where you can rent paddleboards and kayaks! The resort is also connected to the parks with free shuttles every 20 min so you can hop on and off at Xcaret, Xplor and more! This is by far the best resort i have ever stayed at and will be coming back again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort I ever stay I like the idea they go to all the Parks are included
Stayed 5 nights in Mar 2025

10/10 Excellent

Paola

Stayed 2 nights in Mar 2025

10/10 Excellent

Destinee

Stayed 5 nights in Mar 2025

10/10 Excellent

Damaris Rocha

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the employees. All of them are very friendly and efficient.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The only thing we didn’t like was that we had requested two rooms in close proximity and they weren’t ready until 6pm. They said we could have rooms at 3pm, but that they might be in different buildings. All the pools were really cold. Also, they said the hotel timeshare presentation would take max 2 hours and they kept us there for 5 hours (they’d switch sales people every time we said we weren’t interested).
Stayed 4 nights in Mar 2025

4/10 Poor

CAROLINA

Traveled with family and small children
Liked: Cleanliness
Teníamos mucha expectativa de este lugar. Nos recibió en la recepción a las 11 pm una señora muy antipática, le pedimos ayuda de conseguir una leche para mi bebé q venía muy cansado y su respuesta fue q la pidiera por room service pero q me llegaría en una hora y media. Es una respuesta muy decepcionante cuando tienes un bebé cansado, sabiendo q en un hotel conseguir un vaso de leche ni puede ser un misterio. Habitaciones pequeñas, no se puede guardar mucho en closets, un día sacando los niños de la tina la íbamos a desocupar y se salió toda el agua de la coladera y olía horrible y no nos cambiaron el cuarto. No recomiendo ir con niños menores a 5 años porq no los dejan subir a ninguna actividad de los parques. Me pareció muy regular la experiencia para pagar todo ese dinero.
Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Nildreys

Stayed 3 nights in Mar 2025

10/10 Excellent

Lin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best experience for our family 😃
Stayed 5 nights in Mar 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

STEPHANIE, SPRING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for activities. Really good food.
Stayed 3 nights in Nov 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

jenna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lagoon area was beautiful they work so hard to take care of this property. Very beautiful hotel
Stayed 6 nights in Mar 2025

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 4 nights in Mar 2025

8/10 Good

wei

Stayed 4 nights in Jan 2025

10/10 Excellent

MAYELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mia

Stayed 5 nights in Dec 2024

10/10 Excellent

Dora, Odessa

Traveled with family
Liked: Cleanliness, amenities
Beautiful views!! Not good restaurant services. It almost seemed tbothered when ask for drrinks or food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing from cleanliness of room to amazing food and top notch service from every single person
Stayed 3 nights in Mar 2025

8/10 Good

Aurea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it was more affordable
Stayed 4 nights in Mar 2025

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything! At the airport they have a lounge right outside the airport. We were greeted with warm hospitality and was able to start the check in process while we waited for their newer comfortable bus that transported us to resort. When we arrived at the beautiful Xcaret Mexico we were greeted with homemade chocolate popsicles and a cool washcloth. We fortunately stayed in Fuego and had an escort take us to our private check in. Check in was simple and we were shown to our rooms where our luggage had already arrived. The butler was busy so we took the opportunity to unwind in the swim up pool. The butlers were attentive and ensured that we had reservations for dinner, Xei Ha park and the catamaran tour. We tried various restaurants. Our favorite was Cuervos a cave with a Brazilian restaurant flair and beautiful live jazz music. Fuego was also one of our favorites. The food was amazing and the service impeccable. Our favorite park by far was Xplor. Zip lining and the water rides were so much fun. The juice bar and restaurant food was very good.
Stayed 7 nights in Mar 2025

2/10 Terrible

Liping, Woodbury

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel. One thing of note, concierge exists to sell to you. Do not look to concierge for much actual assistance. Hotel is noisy with how the hallways are constructed to echo. With all that said, most amazing hotel I have ever stayed at. Pictures do not do it justice.
Stayed 3 nights in Mar 2025