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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property

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Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
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Relax on the beach with a palm tree and comfortable sun loungers.

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Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    ‪16 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Maroma Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

9.0 out of 10
Wonderful
(21 reviews)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(15 reviews)
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 2088 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(9 reviews)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down comforters, free minibar

Last room available

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Pool View

  • Sleeps 2

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Ocean View

  • Ocean view
  • Sleeps 2

Suite with Sea View

  • Sea view
  • Sleeps 2

Suite with Pool View

  • Sleeps 2

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Double Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite

  • Sleeps 2

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Villa with Pool View

  • Sleeps 3

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About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5-star Playa del Carmen resort close to Playa Paraiso Golf Course
Spend the day relaxing at the beach, practicing your swing on JOIA Paraíso by Iberostar - Adults Only - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 20 restaurants.
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 20 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This all-inclusive resort also offers a health club, a steam room, and a garden. Onsite self parking and valet parking are complimentary.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 25 slot machines
  • 4 gaming tables
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Casino
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1013 reviews
Rating 8 - Good. 145 out of 1013 reviews
Rating 6 - Okay. 56 out of 1013 reviews
Rating 4 - Poor. 17 out of 1013 reviews
Rating 2 - Terrible. 14 out of 1013 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ralph De Palma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they forgot my upgrade but it was very nice hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael, Menifee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an excellent getaway. From the service, accommodations to the friendliness of staff. The buffet was the best place to eat with lots of different varieties to eat every day.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jeffrey LeeAnne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JOIA Paraiso was just what we needed. Relaxing, quiet, clean and beautiful. We had an ocean front 2nd floor room with the butler service. Marianna and Gustavo were amazing. The made sure we had everything we needed. Spa service was outstanding. We will be back!
Stayed 4 nights in Apr 2025

8/10 Good

Ruaa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay here. The pools, the property, and our rooms were clean. The staff are very friendly and nice. Two things that we were not thrilled about the drinking water and the dining options. They do not offer closed secure water bottles to drink, rather they recycle their own water and put it in glass bottles. That was the only option for drinking water (which tasted like tap water). We were there for our baby moon and I didn’t feel safe drinking the water at the property so we ended up going to a supermarket (30 minutes away) to get bottled water. The other thing we were not very happy about was the food option. The Mexican restaurant was closed for renovations for our whole stay. The Japanese and the steak house were good. However, the Italian was below average. The only option for breakfast and lunch was the buffet or room service.
Stayed 3 nights in Apr 2025

8/10 Good

Ismail, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! If you can, shooting for the villa with the private pool! I can speak highly enough about the staff, especially the butler service! I liked having fun service, but the orders were never right. Not even once. I'm glad it wasn't an extra charge though, or I would have been upset. The food overall was pretty much bland everywhere we went, but the hibachi was good. The amenities, the service and the entertainment staff, though, I can't rave enough about! I wish I could have stayed longer. 5 nights was not enough... it's so big, there's too much!
Stayed 5 nights in Mar 2025

8/10 Good

Linda, frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a few changes from our visit last year. buffet food is better, no more reservations for speciality restaurants except Japanese, some of the shows were in front of the lobby instead of the lobby garden area and they were better. For those interested there is a ramp to the beach that ends in a round wooden platform where a wheelchair can sit and there are chaise seating there as well. As always no towel cards. The butler's are very nice and attentive, without being overbearing, and get anything you request. All public areas are very clean as are all rest rooms. There is no plastic used at all and water is brought in refillable glass bottles, as are all toiletry items. A. nice addition is the star cafe coffee shop in the lobby for specialty or regular coffees and a snack. All in all a nice place to stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Dave

Traveled with group, Traveled with family
Liked: Amenities
Everything was excellent. Ricardo who is the Bell captain. Is incredible, along with the others that work with him. The only thing I’ve noticed in the last few years of going there is the house wine is not nearly as good and others have noticed as well.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 4 nights in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Nagy, Arvada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As much as I hate giving this Resort only 4 stars, but after going there for over 7 years, we noticed that the rooms is a little shabby here is the negatives 1- the shower water is controlled, which makes you take a longer shower, and having a rain shower is useless 2- The Hot Tubs by the quiet pool is ice cold, which was a major disappointment this year, not sure if they trying to save money, but it totally angered yes. The other Hot Tubs are always crowded and that area is very noisy. That was not very nice Iberostar 3- The lines to have Breakfast, Lunch and Dinner at the Buffet is absolutely ridiculous, one time we waited 20 minutes. They need to develop a better system Because of the above we are considering other options next year. The staff is wonderful, no complains in this area
Stayed 4 nights in Mar 2025

10/10 Excellent

Joshua

Liked: Property conditions & facilities
Best trip EVER
Stayed 5 nights in Mar 2025

8/10 Good

Bernhard Zacharias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay just wish the food was a little better.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, service and incredible food!
Stayed 8 nights in Feb 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, but a bit over the top. Too flashy and overwhelming. Food was good, and the beach beautiful. Breakfast was incredible in a lovely setting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding and attentive service everywhere, delicious food, gorgeous property,
Stayed 4 nights in Feb 2025

10/10 Excellent

Elvis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire experience was great.
Stayed 5 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5th trip, next one already booked!

We discovered this gem about 2 years ago and we continue to return (every time I have booked another resort, I have ended up cancelling and we go back to JOIA/Grand Paraiso, it’s a “sure thing”!) What makes us such big fans? -spectacular, over the top facilities and decor (beyond impressive lobby, marble everywhere, gorgeous finishings and fixtures, flowers, lush grounds…) -All restaurants are air conditioned, with a very high end atmosphere -exceptional food -top shelf liquor/masterfully prepared cocktails -friendly and welcoming staff that go above and beyond -we have not had problems getting into our desired restaurants -ample pool chairs with shade options, we have never had to get out early to “compete” for a spot (as is so often the case at other resorts) We previously were loyal guests at Excellence Playa Mujeres for over a decade (more than 20 trips) but JOIA has become our new “go to”. This resort is packed with repeat guests who have come to appreciate everything that makes this place so special. Looking forward to our return next month!
Stayed 6 nights in Jan 2025

10/10 Excellent

Jamel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , and nice upgrade facilities , clean beach and plenty of beach chairs, food could be a little better.
Stayed 9 nights in Dec 2024

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality
Stayed 4 nights in Jan 2025