Iberostar Waves Tucán - All Inclusive

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Dates

December 2025

January 2026

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

On the beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Housekeeping

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪6 min walk‬
Place, Playacar Golf Club
‪15 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Free minibar, in-room safe, desk, blackout drapes

Premium Room

Very good

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

409 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Very good

409 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Excellent

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Very good

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

409 sq ft
1 bedroom
Sleeps 1
1 King Bed

Junior Suite, Oceanfront (Beach Access)

Good

409 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

376 sq ft
Sleeps 4

Single Room Premium

376 sq ft
Sleeps 1

Double Room Premium

376 sq ft
Sleeps 4

Single Room Premium with Pool View

376 sq ft
Sleeps 1

Double Room Premium with Pool View

376 sq ft
Sleeps 4

Suite Junior

409 sq ft
Sleeps 1

Suite Junior

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 1

Suite Junior with Sea View

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 1

Suite Junior with Sea View

409 sq ft
Sleeps 4

Single Room Premium with Beach View

376 sq ft
Sleeps 1

Double Room Premium

376 sq ft
Sleeps 4

Quadruple Room Premium

376 sq ft
Sleeps 4

Premium Room, Beachside

Wonderful

377 sq ft
Sleeps 4
2 Double Beds

Premium Room, Beachside

377 sq ft
Sleeps 1
2 Double Beds

Premium Room (Promo)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

376 sq ft
Sleeps 1

Double Room Premium

376 sq ft
Sleeps 4

Premium Room (Tropical View)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

409 sq ft
1 bedroom
Beach view
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

409 sq ft
1 bedroom
Partial ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium with Garden View

Sleeps 4

Single Room Premium with Garden View

Sleeps 1

Room Premium with Garden View

Sleeps 4

Room Premium

376 sq ft
Sleeps 4

Room Premium

376 sq ft
Sleeps 1

Room Premium

376 sq ft
Sleeps 4

Room Premium

376 sq ft
Sleeps 4

Quadruple Room Premium with Pool View

376 sq ft
Sleeps 4

Suite Junior

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 4

Similar properties

Pool
All inclusive
Spa
Kids pool

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star property in Playacar

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Tucán - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 8 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary uncovered self parking is available on site.

Iberostar Waves Tucán - All Inclusive is a smoke-free property.

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.

La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Restaurants on site

Bonsai
La Hacienda
Mare Nostrum
Tulum
Uxmal Restaurante

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
In-room crib
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No elevator
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Pool access available from 7:00 AM to 7:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Nathan

Traveled with family and small children, Traveled with family

Sep 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again

Stayed 10 nights in Aug 2025

10/10 Excellent

Scila

Traveled with partner

Sep 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Struttura completa di ampia scelta di ristorazione, attività grazie ad un'animazione non invasiva ma presente. Mezz'ora a piedi da Quinta avenida o 5 di taxi a tariffa fissa di 10 dollari. Tutto curato e pulito

Stayed 12 nights in Aug 2025

10/10 Excellent

Donna

Traveled with family

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Must visit! This property is beautiful staff is attentive and friendly. Place is so clean and activities and shows daily. OMG and the food!

Stayed 4 nights in Aug 2025

10/10 Excellent

Kellina

Traveled with partner

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2025

8/10 Good

Jazmin

Aug 30, 2025

Stayed 4 nights in Jul 2025

6/10 Okay

Vlad

Aug 29, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Aug 2025

10/10 Excellent

Brett

Aug 28, 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

Cristo

Traveled with family and small children, Traveled with family

Aug 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will be going again

Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family

Aug 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all, visit the place and form your own opinion. Quite a few reviews were not favorable. But I decided to give this place a try, and boy, am I glad I did. The place was immaculate , and considering how enormous this resort is, that is no mean feat. From the moment we entered the lobby( there are 2 by the way), I fell in love with the place. Staff were so polite and friendly. Dining options were plenty. Some reviews said the rooms were dated, but the rooms we were put up in were pretty good. And clean. The beach was clean. A few weeds here and there which were not much of a problem. A shout out to Aarti who went above and beyond and welcomed us. The only con would be the limited parking spots. We had to drive around a few times before we found 2 spots. Other than that, no complaints whatsoever. Would definitely return as well as recommend to friends and family.

Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Aug 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

8/10 Good

Roy

Traveled with group

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort. Nice people. Delicious food.

Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Traveled with family

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with kind, attentive staff. Our rooms were spotless each day and the grounds are gorgeous. We enjoyed every meal and had top notch service at each restaurant. Beach had some sargassum but the resort seemed to be constantly working to remove it. Only suggestion- our rooms were far from breakfast locations and it would’ve been nice to at least have coffee available closer to beach area.

Stayed 5 nights in Aug 2025

10/10 Excellent

Marisol

Traveled with partner

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Live the location, the greenery

Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Aug 6, 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

Filip

Aug 5, 2025

Liked: Cleanliness

Only negative point was the dirty water (sargassum)

Stayed 5 nights in Jul 2025

10/10 Excellent

Nia

Traveled with family

Aug 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family destination. We were pleased with the food offerings and activities. It was fun to see the wildlife wandering around the resort. Staff was very friendly and accommodating.

Stayed 6 nights in Jul 2025

4/10 Poor

Jamie

Aug 3, 2025

Disliked: Cleanliness, staff & service

Stayed 5 nights in Jul 2025

10/10 Excellent

Victoria

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2025

8/10 Good

Sarah

Traveled with family

Aug 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, great food, poor sun bed availability

Food was amazing, the choice of restaurants is fantastic, such variety. Resort with the jungle in the middle was great, we had peacocks walking around us on the beach and at the pool! It’s a beautiful place. Rooms are nice, balconies shaded but slightly dated. Staff are cleaning, painting and gardening all the time keeping the resort at its best. Only let downs were the sun beds are all reserved very early and the staff accept money to reserve them for you. The people next to us one day paid $100 to reserve for 2 weeks. It’s poor. Also, the resort ‘credit’ you receive is actually 25% discount when you spend $100! No kids entertainment in the nights and some things are payable. We would recommend but wouldn’t return due to the sun beds.

Stayed 5 nights in Jul 2025

6/10 Okay

Hugo R

Traveled with family

Jul 26, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jul 2025

10/10 Excellent

Roberto

Traveled with family and small children

Jul 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked everything except the beach was loaded with see weed and i believe it could have been kept cleaner

Stayed 7 nights in Jul 2025

2/10 Terrible

Vladimir

Traveled with family

Jul 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I did not like anything as soon as we checked in they trying to sell you stuff it was overcrowded. The beach was dirty would not go back ever.

Stayed 5 nights in Jul 2025

4/10 Poor

David

Traveled with family

Jul 20, 2025

Disliked: Amenities, property conditions & facilities

We had a room that was with an ac not working properly. It was reported multiple times, with us actually walking into the room with maintenance checking it and told us it was working fine. To our surprise it was actually hotter that night. The day before we left the manager came to our room and it was indeed not working. Out of our entire stay we had one night of ac. When checking out we were then greeted with a manager and promised we would receive an email with upgrades and ways to try and rectify our stay. Here we are almost a week later with no email. Even after me emailing them as a follow up. This was our 3rd time to stay at an Iberostar property. Unfortunately, possibly our last. Outside of this we had another issue - a worker found my son’s yeti cup and was using it. Sons fault for loosing it but that shows your staff do not turn things into lost and found. We made the most of our stay and enjoyed the people we came with as well as the beach, pool, food and drinks. We had 5 rooms at the resort. 1 other had ac problems as well. They were disappointed as well.

Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Jul 19, 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect time

Stayed 5 nights in Jul 2025

Iberostar Waves Tucán - All Inclusive

Choose dates to view prices

Photo gallery for Iberostar Waves Tucán - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Premium Room

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Junior Suite

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Junior Suite, Oceanfront

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Premium Room (Near Pool)

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Premium Room

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Junior Suite

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Junior Suite, Oceanfront (Beach Access)

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Premium Room (Near Pool)

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Quadruple Room Premium with Beach View

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Single Room Premium

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Double Room Premium

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Single Room Premium with Pool View

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Double Room Premium with Pool View

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Suite Junior

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Suite Junior

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Suite Junior with Sea View

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Suite Junior with Sea View

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Suite Junior with Sea View

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Suite Junior with Sea View

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Single Room Premium with Beach View

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Double Room Premium

Quadruple Room Premium

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Premium Room, Beachside

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Premium Room, Beachside

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Premium Room (Promo)

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Premium Room (Promo)

Double Room Premium

Double Room Premium

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Premium Room (Tropical View)

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Premium Room (Tropical View)

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Junior Suite, Oceanfront

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Junior Suite, Oceanfront (Beach Access)

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Premium Room (Pure Wellness)

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Premium Room (Pure Wellness)

Room Premium with Garden View

Single Room Premium with Garden View

Room Premium with Garden View

Room Premium

Room Premium

Room Premium

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Room Premium