*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- A la carte meals and snacks included
- In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
- Kayaking
- Sailing
- Snorkeling
- Windsurfing
Land activities
- Fitness facilities
- Tennis
- Volleyball
Lessons/classes/games
- Aerobics
Entertainment
- Onsite entertainment and activities
- Kayaking included
- Sailing included
- Windsurfing included
- Aerobics classes/lessons included
- Onsite entertainment and activities included
- A la carte dining included
- Gratuities included
- Additional gratuities accepted
- Fitness facilities included
- Tennis included
- Volleyball included
- Minibar (all beverages included)
- All non-motorized water sports included
- Snorkeling included
Property Features
Iberostar Tucan All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Iberostar Tucan All inclusive for summer fun including 4 outdoor swimming pools, a complimentary water park, and a complimentary children's club.
Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a steam room. Complimentary uncovered self parking is available on site.
Iberostar Tucan All inclusive is a smoke-free property.
- Picnic area
- Number of outdoor pools - 4
- Water dispenser
- Fitness facilities
- 24-hour front desk
- Turkish bath/Hammam
- Uncovered parking
- Free self parking
- Dry cleaning/laundry service
- Wheelchair accessible
- Terrace
- Luggage storage
- Bicycle parking available
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Pool umbrellas
- Outdoor tennis courts - 2
- Total number of rooms - 350
- No accessible shuttle
- Number of floors - 3
- Tennis on site
- Number of bars/lounges - 5
- Number of poolside bars - 2
- Number of beach bars - 2
- Number of swim-up bars - 1
- Free water park access
- Beach umbrellas
- Conference space
- Spa treatment room(s)
- Meeting rooms
- Tours/ticket assistance
- Beach sun loungers
- Nature reserve
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Babysitting or childcare (surcharge)
- Smoke-free property
- Children's club (free)
- Supervised childcare/activities (free)
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Proposal/romance packages available
- Number of restaurants - 5
- Beach towels
- Wedding services
- Garden
- Multilingual staff
- Eco-friendly cleaning products used
Family Friendly Amenities
- Family property
- Free water park access
- Number of outdoor pools - 4
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Outdoor tennis courts - 2
- Children's club (free)
- Snack bar/deli
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
Room Amenities
Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.
- Air conditioning
- Television
- Daily housekeeping
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- In-room safe
- Balcony
- Ceiling fan
- Desk
- Iron/ironing board (on request)
- Free bottled water
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Shower only
- Satellite TV service
- Flat-panel TV
- Free WiFi
- TV size measurement: inch
- Minibar (stocked, free items)
- Bedsheets provided
- Number of bathrooms - 1
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Wardrobe or closet
- Dining table
- Smooth flooring in room
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
- Number of treatment rooms 5
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Accessible bathroom (in select rooms)
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
Nearby Activities
2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Ecotours nearby
- Golfing nearby
- Fitness classes on site
- Scuba diving on site
- Kayaking on site
- Windsurfing on site
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 31.12 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 11:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation might be required for some facilities onsite
Property confirms they are implementing guest safety measures
Property uses a professional cleaning service
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 2
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property does not follow a brand or regulatory agency's sanitization guidelines
No elevators
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 2
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets not allowed
We should mention
Pool access available from 7:00 AM to 7:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Hotel Names
- Iberostar Tucan
- Iberostar Tucan All inclusive
- Iberostar Tucan All inclusive Playa del Carmen
- Iberostar Tucan Playa del Carmen
- Tucan Iberostar
- Iberostar Playa Del Carmen
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
- Iberostar Tucan Mexico
- Iberostar Tucan Quetzal
- Playa Del Carmen Iberostar
- Iberostar Tucan All inclusive All-inclusive property
- Iberostar Tucan inclusive l C
- Iberostar Tucan All inclusive Playa del Carmen
- Iberostar Tucan All inclusive All-inclusive property
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- EarthCheck
Hotel Reviews
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