*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance.
The Carmen Hotel - Ocean Front is a smoke-free property.
- Number of outdoor pools - 1
- Registration desk height (inches) - 39
- Registration desk height (centimeters) - 100
- Elevator
- Rooftop terrace
- Elevator door width (inches) - 59
- Number of bars/lounges - 1
- Elevator door width (centimeters) - 150
- Number of poolside bars - 1
- 24-hour front desk
- Beach umbrellas
- Tours/ticket assistance
- Year Built - 2016
- Free WiFi
- Smoke-free property
- Terrace
- Luggage storage
- Proposal/romance packages available
- Number of restaurants - 1
- Concierge services
- Snack bar/deli
- Pool umbrellas
- Total number of rooms - 37
- No accessible shuttle
- Number of floors - 5
- Number of buildings/towers - 1
Room Amenities
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
- Television
- Daily housekeeping
- Private bathroom
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Ceiling fan
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Free bottled water
- Blackout drapes/curtains
- In-room safe (laptop compatible)
- Digital TV service
- Free WiFi
- TV size: 50
- TV size measurement: inch
- Bathtub or shower
- LED TV
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 2
- Soap
- Shampoo
- Toilet paper
- Streaming services
- Toothbrush and toothpaste not available
- Mobile key entry
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Deck 5 - Onsite rooftop bar.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Payment types
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 6:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.
Noise-free rooms not guaranteed
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Individually-wrapped food options are available for breakfast
Minimum guest age is 18
Debit cards
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Guests under 18 years old are not permitted at this adults-only property.
No pets and no service animals are allowed at this property.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Guests can access their rooms with a mobile device.
Hotel Names
- Carmen Hotel Playa del Carmen
- Carmen Hotel
- Carmen Playa del Carmen
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
