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Jungala Park Hotel at VidantaWorld Riviera Maya

5.0 star property

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Photo gallery for Jungala Park Hotel at VidantaWorld Riviera Maya

5 outdoor pools, cabanas (surcharge), pool umbrellas
Beach bar
5 outdoor pools, cabanas (surcharge), pool umbrellas
Beach bar
Theater show

Reviews

7.2 out of 10
Good

Popular amenities

  • Free airport shuttle
  • On private beach
  • Pool
  • Bar
  • Breakfast included
  • Parking available

Explore the area

Map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710

Room options

View all photos for Luxury Suite

55-inch LED TV with cable channels

Luxury Suite

  • 1109 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite With Summer Camp

Luxury Suite With Summer Camp | Premium bedding, down comforters, minibar, in-room safe

Luxury Suite With Summer Camp

  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

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About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Spend the day at Jungala Park Hotel at VidantaWorld Riviera Maya's private white sand beach, relax by one of the 5 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
Jungala Park Hotel at VidantaWorld Riviera Maya offers 52 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas and include kitchen islands. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels. Kitchens offer stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 5 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Step outside to unwind on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). Summer fun is a breeze at Jungala Park Hotel at VidantaWorld Riviera Maya, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary. Onsite parking is available (surcharge).

Jungala Park Hotel at VidantaWorld Riviera Maya has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 12:30 PM.
Chiringuito - This theme restaurant serves lunch only. Guests can enjoy drinks at the bar.
Gong - This theme restaurant serves dinner only. Reservations are required. Open daily.
Quinto - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Nektar - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Del Lago Restaurante - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Portuguese, Spanish

Property amenities

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered valet parking fee: USD 7 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 4 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
Stayed 5 nights in Mar 2025

10/10 Excellent

Gabriel, Saint Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extraordinary, and the service was AAA
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 2 nights in Jan 2025

10/10 Excellent

Firas

Stayed 8 nights in Dec 2024

10/10 Excellent

Lacey

Business traveler
Stayed 5 nights in Dec 2024

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
Stayed 8 nights in Dec 2024

6/10 Okay

anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Stayed 9 nights in Dec 2024

10/10 Excellent

Peter, alhambra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph, Calabasas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Stayed 10 nights in Dec 2024

8/10 Good

ROSA MARGARITA, yopal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Angelica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 9 nights in Dec 2024

6/10 Okay

BRIAN L.

Traveled with family
Liked: Cleanliness
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
Stayed 4 nights in Dec 2024

4/10 Poor

Joy

Traveled with family
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
Stayed 4 nights in Dec 2024

2/10 Terrible

Ariel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation I have ever had this was horrible
Stayed 5 nights in Dec 2024

2/10 Terrible

DAYRA

Traveled with family
Disliked: Staff & service, amenities
cero lo recomiendo no tiene personal y el precio sobrevaluado
Stayed 7 nights in Dec 2024

6/10 Okay

Adonia Dayanara Medrano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Moises

Stayed 4 nights in Dec 2024