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Hotel Los Itzaes by 5th av

3.0 star property

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Photo gallery for Hotel Los Itzaes by 5th av

Outdoor pool, pool umbrellas, sun loungers
Lobby sitting area
Interior entrance
View from room
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪9 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, blackout drapes, soundproofing

Standard Double Room

  • 364 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, soundproofing

Standard Room

  • 364 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite, 1 King Bed

  • 635 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite

  • 635 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Standard With View

Minibar, in-room safe, blackout drapes, soundproofing

Triple Room Standard With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Double Room Standard With View

Minibar, in-room safe, blackout drapes, soundproofing

Double Room Standard With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Single Room Standard

Minibar, in-room safe, blackout drapes, soundproofing

Single Room Standard

  • Sleeps 2
  • 1 King Bed(s)

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$88 total
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About this property

Hotel Los Itzaes by 5th av

3-star hotel in Downtown Playa del Carmen
This smoke-free hotel features an outdoor pool, a snack bar/deli, and coffee/tea in a common area. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Los Itzaes by 5th av offers 16 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. Wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Playa del Carmen hotel also offers an outdoor pool, a library, and a terrace.

Hotel Los Itzaes by 5th av is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Ipanema - This restaurant serves breakfast only.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 15 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ipanema

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Massage

Accessibility

  • No elevator

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day, plus a deposit of USD 100 per stay
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 7 to 10 for adults, and USD 7 to 10 for children
  • Airport shuttle fee: USD 130 per vehicle (roundtrip)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Hotel Los Itzaes by 5th av Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 204 reviews
Rating 8 - Good. 51 out of 204 reviews
Rating 6 - Okay. 14 out of 204 reviews
Rating 4 - Poor. 5 out of 204 reviews
Rating 2 - Terrible. 6 out of 204 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

N, Mesquite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tania

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! & was near everything!
Stayed 2 nights in Nov 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Location and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the friendliness of the staff. Would definitely stay there again
Stayed 7 nights in Jul 2024

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front office young lady was rude since my first day checking in , every time I will ask for beach towels she will get me an attitude or telling her the tv doesn’t work or toilet
Stayed 4 nights in Jul 2024

10/10 Excellent

Monica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt like home! The staff were super friendly and our room was cleaned perfectly everyday. Everything was easy to walk to. Will be coming back soon!!
Stayed 7 nights in Apr 2024

10/10 Excellent

ricardo, huber heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 6 nights in Apr 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything qas great
Stayed 5 nights in Mar 2024

8/10 Good

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay for a week in early April 2024! Property is easy to find and check in was smooth and staff were friendly. The hotel is in a great location with a few really excellent restaurants very close by and then everything 5th Avenue has to offer a short walk away. We stayed in the junior suite which was exactly as described - very spacious, lots of storage, surprisingly quiet once the fan/air conditioner unit are turned on. Housekeeping staff were attentive and the property is generally quite clean. The rooftop pool was awesome! Often had the place to myself! A nearby hotel pool plays music all day so the vibes at this rooftop pool are just perfect. It’s not the fanciest place or the place for anyone who is remotely high maintenance, but if you consider yourself a reasonable traveller just looking for a safe, quiet, and convenient hotel, then this is the one. Notes: there is no elevator, so you have to take your luggage up the stairs. There is a corner store across the street for drinking water and snacks. The little pizza stand across from the hotel is delicious!
Stayed 6 nights in Apr 2024

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it was a good deal for what i pay. You have everything around also the attention we got was great pool upstairs was great it was empty... only down side was parking space not available from hotel we pay 1500 pesos for 6 days across the street. It was a car rental so i didn't want nothing to happen to the vehicle. We had a good time.. good for what we pay.
Stayed 5 nights in Mar 2024

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
A very comfortable hotel, one block from the main 5th Avenue thoroughfare - near enough to stroll, yet far enough to not be bothered by too much noise/too many people. that said, there were a couple of night where music went on all night - not happy bunnies. The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight. There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash. One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . .
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
Stayed 5 nights in Feb 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Itzaes Feb 2024
After reporting black,on our first evening, black mould, in our bathroom, was swiftly dealt with. The hot water was hit or miss and pressure was too. The staff were very friendly and most spoke English. The hotel room was cleaned daily. The hotel is attractively designed, despite no elevator. The rooftop pool is not an attractive feature and feels like an afterthought. Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable.
Stayed 10 nights in Feb 2024

10/10 Excellent

Louise

Stayed 1 night in Feb 2024

10/10 Excellent

Aria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ricardo

I loved everything there, definitely going back to that hotel
Stayed 3 nights in Jan 2024

8/10 Good

Jorge

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Stayed 5 nights in Jan 2024

8/10 Good

Nicole

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach.

10/10 Excellent

JIajiun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access t beach, shopping areas, bus stations.
Our stay at Hotel Lis Itzaes in Playa del Carmen is fantastic! Room settings and size are exactly like the pictures on the website. The location is great because it's easy to walk to the beach, shopping areas, bus station, tour meeting stops, and even colectivo station. There are so many great restaurants nearby. Food from the street vendors outside of the hotel is tasty and affordable if you travel in a budget. The area is very safe day and night. You will see police cars patrol on street every 5 minutes. Also, hotel crew is amazing. However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping. If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money.
Stayed 5 nights in Dec 2023

10/10 Excellent

Conrado

Stayed 1 night in Dec 2023

10/10 Excellent

martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
Stayed 9 nights in Nov 2023

10/10 Excellent

ricardo, huber heights

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente service everything was close the hotel
Stayed 7 nights in Oct 2023