Mahekal Beach Front Resort & Spa

4.0 star property

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Photo gallery for Mahekal Beach Front Resort & Spa

5 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas
Gym
Premium Beach House (Palapa) | Beach/ocean view
On the beach, white sand, sun loungers, beach umbrellas
Couples treatment rooms, hot tub, body treatments, hydrotherapy

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Pet friendly

Explore the area

Map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

Run of House

  • 226 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Ocean View Palapa

  • 226 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Ocean View

  • 226 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Premium Bungalow

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Oasis

  • 226 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

The Oasis Palapa

  • 226 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Garden View

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Garden View Palapa

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Quadruple Room Junior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

Quadruple Room Classic With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

Quadruple Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Bed(s)

Quadruple Room Junior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

Quadruple Room Standard With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

Quadruple Room Super With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Bed(s)

Quadruple Room Economy

  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

About this property

Mahekal Beach Front Resort & Spa

4-star hotel in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Mahekal Beach Front Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of towels is available on request.
Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks and desk chairs. Select Comfort beds feature down comforters and premium bedding. Business-friendly amenities include phones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Mahekal Beach Front Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This luxury hotel also offers a hot tub, a fitness center, and a terrace.

Mahekal Beach Front Resort & Spa has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Bicycling
Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Christmas Day (December 25) Gala Dinner per adult: USD 120
  • Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the hot tub, and guests under 17 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 745 out of 1103 reviews
Rating 8 - Good. 171 out of 1103 reviews
Rating 6 - Okay. 89 out of 1103 reviews
Rating 4 - Poor. 45 out of 1103 reviews
Rating 2 - Terrible. 53 out of 1103 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and can’t wait to go back again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms with comfortable beds, exceptional resort with great food, friendly staff and unbeatable location on 38th in Playa Del Carmen. Only complaint is it can be loud at night
Stayed 7 nights in Dec 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful: landscaping, beach, decorations. I love that there were no TVs in the room. My kids loved the hammocks on the porch and the access to pool and ping pong. Very walkable to 5th Avenue and other properties along the beach. It was not overcrowded.
Stayed 5 nights in Dec 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, facility and service
We had a terrific time - the location and amenities were terrific and the staffing was excellent.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Uriel was a great staff member! Love Mahekal it was my second time here with my fiancé and we can’t wait to come back!
Stayed 5 nights in Nov 2024

8/10 Good

anastacio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome, it has everything one needs to relax. It’s walking distance from various clubs and bars and shopping/tourist sites. The staff is very attentive to whatever you need. The rooms are very nice with some downsides. It rained a lot while I was there and the floor in my room was completely flooded and it got ny suitcase soaking. The nice thing is that anytime you leave and come back the staff has cleaned up and organized all yo belongings so you don’t even need to worry about the messes. The food in the restaurants at the repost is very good but pricey. The hot tub was lukewarm and has this green sludge floating at the top. The beach areas are very nice and comfortable. Overall this place is definitely somewhere I’ll come back to.
Stayed 3 nights in Dec 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention to the client and great VIP Experience experience!
Stayed 1 night in Dec 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Donald

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our vacation at Mahekal Beach Front Resort, this was an amazing stay. form the moment we arrived we were treated so well. Thank you to the bell staff, Louis and Jiovanni for your warm hospitality. the staff at both restaurants and the bars were amazing. I cannot speak enough about the amazing room right on the beach.
Stayed 6 nights in Dec 2024

8/10 Good

Philippa Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best location to get around Avenida 5 on foot - the quieter end of 5th. The staff was amazing and shout out to Sergio at the bar! A couple of things that are hopefully resolved before we go back. 1. the All Inclusive mini bar in the room was never restocked with the 4 beers and coffee daily as we were told by the bell hop at the beginning - we had to call daily for out one coffee pod and one coffee/cream pod even though there were two of us. The beer was never restocked and we ended up purchasing at the XOX across the street. 2. only one room key is provided which was not the most convenient. 3. We were told that we had to pay $245 upon check in but it ended up being $455 ($35 day for resort fee and the unexpected $15 per person daily service fee). Not sure what either charge went to when we still tipped at bar/restaurant and with the mini bar not being stocked daily - this part was disappointing and makes me question why we pay all inclusive and the extra $455 - we never got an answer to this. oh and check out process took so long our airport transportation alomst left and charged us an additional 500 pesos ($25 USD).
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!☆
Stayed 6 nights in Dec 2024

6/10 Okay

Tracy Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort overall good - quiet / safe / beach access / food & entertainment options / location Stay on southside of property for more peaceful sleep , northside gets late night noise from bars outside resort. Check to make sure your booking includes all you want - very expensive to add at check in
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are different like small houses and the patio amazing with hammocks
Stayed 7 nights in Nov 2024

6/10 Okay

Viviana

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I like the palapa style accomodations.
Stayed 5 nights in Nov 2024

10/10 Excellent

sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the ambiance, the grounds are beautiful and great style! location is great, on the beach and close to good restaurants. Staff is super friendly. The only negative was no hot water and it was a big multi-day hassle to get it fixed.
Stayed 2 nights in Nov 2024

6/10 Okay

James

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room smelled bad the whole time. The room wasn’t very nice. Sheets and towels poor quality.
Stayed 4 nights in Nov 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Good Beach. The bar and restaurant staff are incredible. The front desk staff-not so much. Food is good, but more variety would be better. The buffet gets boring as it’s the same thing all the time.
Stayed 14 nights in Nov 2024

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Nov 2024

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the tropical feel
Stayed 7 nights in Nov 2024

8/10 Good

jolanta dorota

Liked: Staff & service, property conditions & facilities
Staff.is great, food boring
Stayed 14 nights in Nov 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Nov 2024

4/10 Poor

Astrid

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was expecting a 4 star and it turn out to be. 2/3 very disappointed plus far from airport the staff was ok but the extra local taxes that they made me paid as soon as I arrive plus $190 for tips and on top of that even through was all inclusive I had a bill every time I eat to paid the waitress tips which was outrageously in my opinion I also paid for transportation and they call me to inform me that it was not private I had first being inform that it was and that if I want it private I had to cancel it with Expedia and buy it from them directly which I did I still had to wait 45 minutes when I arrived after a long day at the airport of Mexico for the transport to come he was very nice I wills say that but the extra cost was outrageous for private plus I ask to be pick up earlier and I was totally ignore thanks God he pick me up on time otherwise I will have arrive late for my travel back home, honestly very disappointed it.
Stayed 5 nights in Nov 2024

8/10 Good

Gennady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a beach and close to shopping and restaurants, yet inside the resort with separate huts with palapa roofs one will feel like being inside mini hungle. Nice beach area with comfortable soft lounge chairs, sofas and cushions. Nice buffet breakfast and buffet dinner. However, lunch is by menu only and always the same selection. Tacos and guacamole are good, the rest is so-so.
Stayed 8 nights in Nov 2024