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Mahekal Beach Front Resort & Spa

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mahekal Beach Front Resort & Spa

5 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas
Gym
Premium Beach House (Palapa) | Beach/ocean view
Couples treatment rooms, spa tub, body treatments, hydrotherapy
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • All inclusive

Explore the area

Map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪2 min walk‬
  • Quinta Avenida
    ‪8 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪11 min drive‬

Room options

View all photos for Run of House

Premium bedding, down comforters, Select Comfort beds, minibar

Run of House

  • 226 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Ocean View Palapa

Ocean View Palapa | Premium bedding, down comforters, Select Comfort beds, minibar

Ocean View Palapa

  • 226 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View

Ocean View | Premium bedding, down comforters, Select Comfort beds, minibar

Ocean View

  • 226 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Bungalow

Premium Bungalow | Premium bedding, down comforters, Select Comfort beds, minibar

Premium Bungalow

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for The Oasis

The Oasis | Premium bedding, down comforters, Select Comfort beds, minibar

The Oasis

  • 226 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Oasis Palapa

Premium bedding, down comforters, Select Comfort beds, minibar

The Oasis Palapa

  • 226 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Premium bedding, down comforters, Select Comfort beds, minibar

Garden View

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Garden View Palapa

Garden View Palapa | Premium bedding, down comforters, Select Comfort beds, minibar

Garden View Palapa

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2688)
The price is $408
per night
$408 total
includes taxes & fees
Feb 5 - Feb 6
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Mahekal Beach Front Resort & Spa

4-star hotel in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Mahekal Beach Front Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of towels is available on request.
Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks and desk chairs. Select Comfort beds feature down comforters and premium bedding. Business-friendly amenities include phones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Mahekal Beach Front Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This beach hotel also offers a spa tub, a fitness center, and a terrace.

Mahekal Beach Front Resort & Spa has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Bicycling
Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Library
  • Playground
  • Scuba diving
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Christmas Day (25 December) Gala Dinner per adult: USD 120
  • Christmas Day (25 December) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa tub, and guests under 17 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 673 out of 1003 reviews" "
Rating 8 - Good. 156 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessie, Temple

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice, food in fuego was amazing.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessie, Temple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is incredible. We’ve stayed other places in playa but we liked this one best so far. Our palapa was on the beach and close to one of the resort restaurant/bar. Staff was great. Friendly and accommodating. There’s shops, bars and restaurants across the street to walk to. We will stay here again. It was a great time! Thank you all!
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and beyond friendly! Everyone was accommodating and the wedding we attended was beyond amazing!
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Mahekal. Beautiful location and property, loved our Garden Palapas room, the beach and pools, delicious fresh food. The property is a lush oasis near the lively areas of 38th St and 5th Ave where there are many restaurants, should you choose to eat outside the resort. A bit humid for northerners to get used to, but that was the climate in early October and the a/c and fan in our room were good. There was some confusion with Expedia as to whether the resort fees were included (do confirm before booking), but thanks to Leonardo at Expedia for making it right. Above all, we want to especially thank the great staff at Mahekal - Enrique, Sophia, Guillermo, Wilbert, Ysmael, Daniel and everyone else who helped us to have such an enjoyable stay. Hope to return to this magical place which we can highly recommend.
Stayed 8 nights in Sep 2024

10/10 Excellent

Cassie

Stayed 4 nights in Sep 2024

10/10 Excellent

Fernando

Stayed 3 nights in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my ocean view
Stayed 3 nights in Sep 2024

8/10 Good

dana marie

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Mehmet Togan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 6 nights in Sep 2024

10/10 Excellent

JANET

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and very attentive. The accommodation on the beach was spectacular although one night there was loud noise coming from a local nightclub that disturbed our sleep but that was only one night. The food was exceptional and in one restaurant changed each night. Plenty of pools to lounge by and it was very secure with security guards on the beach and at each entrance. The one downside was that some gym equipment need replacing. Overall I would go again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Juan Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mahekal was amazing. My wife and I loved it and we're definitely coming back to Mahekal.
Stayed 4 nights in Sep 2024

8/10 Good

Norman

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Apparently our room was an upgrade - the floor had a slope to it that I have never seen before in a property. Going to the bathroom in the darkness was outright dangerous. I paid everything online...or so I thought. When I got there we were charged a "resort" fee. Didn't I pay for the resort online ? This is nothing more than theft, and something you can't get out of since you are already at the resort. The gym: ok, the rusty equipment mostly worked. The treadmill gave up on me and wouldn't go above 2.7mph, gradually winding down by itself to about 2.4mph after a few minutes. The TV gave up too, buffering constantly. That's the tv in the gym because there are no tv's in the rooms. I suspect not to give you peace but more likely because the reception seems really poor. Neighborhood really noisy, every night of the week.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2024

10/10 Excellent

Kelly P

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I just returned from my second stay at Mahekal Beach Resort, and it’s truly magical. I stayed for a week in September 2023 and again this past week, and it's the only all-inclusive resort I'd return to again and again. Sophia at the front desk made check-in seamless, taking time to explain the property map and dining options. Eli at Concierge was incredibly helpful, ensuring our reservations and room service were perfect all week. The on-site dining is exceptional—Fuego was our favorite, especially their wood-fired steak and vegetables! The breakfast buffet was vibrant and expansive, and Ignacio, our breakfast waiter, started each day with a welcoming smile. The spa is fantastic; Elana gave me a wonderful coconut scrub and massage. Gilberto, our room-service waiter, was fast and efficient, and Armando brought sunshine to every interaction. The staff made this place feel like home. They greeted us by name and were always friendly. Even the security guards were warm and made us feel safe. I highly recommend Mahekal Beach Resort for a relaxing, oceanfront vacation on a beautiful property. It’s a place you’ll want to return to time and again.
Stayed 7 nights in Sep 2024

2/10 Terrible

Edgar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location, including the beach area an closeness to the Tulum ruins was great. The place not good at all, if you don’t have a car, it would be extremely hard to get in and out of the hotel, taxis are very expensive, there’s no other option. They have military people searching your luggage for access, you’re not allowed to bring any type of drinks from outside, which means you’d have to buy everything from them, even water and prices are pretty high, 5 star resort prices at a 1 star hotel, first and last time for me
Stayed 2 nights in Sep 2024

10/10 Excellent

hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, friendly staff easy acces to the beach and restaurants, goodd location
Stayed 4 nights in Sep 2024

10/10 Excellent

Francisco, West Covina

Stayed 5 nights in Aug 2024

2/10 Terrible

Lidice

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Stayed 3 nights in Aug 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at Mahekal. The property is beautiful, peaceful, and very well maintained. The stag was incredible the entire time. They were very attentive and friendly and very personable. The only thing that we didn’t like, or could I say wish was a little better, was the showers in the rooms. The fixtures were outdated and the water pressure was very low. Hard to rinse off your entire body. Especially for my wife and trying to wash her hair and get the shampoo and conditioner out. But seriously…overall we would definitely go back and stay with Mahekal. Absolutely beautiful resort.
Stayed 4 nights in Sep 2024

8/10 Good

Xanthe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and facilities and rooms were clean and nice. Food was only ok given the price
Stayed 5 nights in Sep 2024

10/10 Excellent

Jekaterina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time back and it is still one of our favourites! Amazing property, excellent location.
Stayed 3 nights in Sep 2024