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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Outdoor pool, free cabanas, sun loungers
Water park
Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

  • Ocean view
  • 1163 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

  • Ocean view
  • 1163 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

  • Ocean view
  • 1163 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Premium With Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium With Pool View

  • Sleeps 7
  • 2 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite Standard With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard With Sea View

  • Sea view
  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 8
  • 2 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Superior With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior With Sea View

  • Sea view
  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

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  • Breakfast included
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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5-star Playa del Carmen hotel with free water park
Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features a complimentary water park and a lazy river. Dining is available at one of the hotel's 6 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive hotel also offers an outdoor pool, a children's pool, and a 24-hour health club. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary self parking is available on site.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 642 out of 1104 reviews
Rating 8 - Good. 193 out of 1104 reviews
Rating 6 - Okay. 118 out of 1104 reviews
Rating 4 - Poor. 68 out of 1104 reviews
Rating 2 - Terrible. 83 out of 1104 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Parisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Michael H

Traveled with family
Not worth the money
Stayed 4 nights in Feb 2025

2/10 Terrible

Arturo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the worst service at the hotel we ever had. We order a special cake with extra charge and was never delivered. They told us last moment. We order it at arrival with days in advance for a birthday. They even wanted to charge for it at the end of the stay. The cleaning staff left our room full door open for hours by mistake.we arrived at hear the tv on the hall. We thought it was the clean service but no one was inside the room We did not received an apology for it. The staff will try to sell a time share like crazy.
Stayed 3 nights in Feb 2025

10/10 Excellent

Maricon

Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best experience ever
Stayed 4 nights in Feb 2025

2/10 Terrible

Alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La comida es pésima, prácticamente todas son comidas congeladas, nada parecido al servicio de otros hoteles de la zona, y con respecto al personal si les ofrecen regalias por presentarles una membresía POR NADA DEL MUNDO ACEPTEN, te presionan demasiado a pagar $33.900USD por una membresía de 25 años que supuestamente te da descuentos en otros hoteles, una vez que digas que no, olvídate del buen servicio de los councierges, mi recomendación quedarse una o máximo 2 noches en este hotel para que los niños disfruten y después buscar un hotel en la zona hotelera, los que estan al mismo precio del Nickelodeon son 5 estrellas te van a tratar como un rey prácticamente y la comidas por chefs todo de primera calidad y el servicio increíble
Stayed 2 nights in Feb 2025

10/10 Excellent

marissa

Stayed 3 nights in Jan 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic, everything is new ,staff is very friendly, the show that they have for kids are fantastic, but the food is not that good and the service for drinks at the park and restaurants it takes a while, I also ask for two life jackets for my kid so they can enjoy the pool in front of my room and they said I need 1 hour and a half, and they never call us back for the life jacket , they apologized for the life jacket.
Stayed 5 nights in Feb 2025

8/10 Good

Mahmoud, Germantown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was New Year celebration trip and what a terrible New Year party Hotel management prepare for the guests! Never ever again we go there. Stuff is very friendly and ready to help in any way! But the treatment all guests got at the night of New Year it's a shame! We are very disappointed and astonished how the impression of all hard working people could be ruined by management of the hotel. Great place to take small kids! Amazing food choices. But for us big negative sign was no beach at all. You can not swim in the ocean at all.
Stayed 7 nights in Dec 2024

10/10 Excellent

farnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Kids friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun trip with our guys! We did nearly miss an excursion because we couldn’t contact the front desk for a shuttle to the main lobby which was nerve racking. Otherwise a fun trip!
Stayed 5 nights in Oct 2024

10/10 Excellent

Johnnet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve ever been to.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids experiencing
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer Ann

Stayed 1 night in Jan 2025

8/10 Good

jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Overrated for the Price, but Still Good for Kids Honestly, I think Nickelodeon Resort in Cancun is a bit overrated. Don’t get me wrong, it’s good, but the experience didn’t fully live up to the hype. The only major activity is the water park, which is fun, but there should be more variety in things to do. The best restaurant by far is the Ninja Turtles one, and the buffet at breakfast is decent, but the dining at the Yacht Club was definitely not up to par for a resort of this price. I understand it’s primarily a kids’ resort, and I don’t expect a lot of adult activities, but there should still be more options. Not all of the shows were great, and for what you’re paying, I think you could find a better dining experience and more activities elsewhere. The rooms were fine—not anything fancy, but clean and comfortable. The staff, however, were fantastic and very friendly, which was definitely a plus. In summary, while the resort is good for kids, the value doesn’t quite match up to the price. There are other places where you can have a better overall experience.
Stayed 5 nights in Jan 2025

6/10 Okay

Anastasiia

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Aqua Park was great
Stayed 2 nights in Jan 2025

10/10 Excellent

Anuar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Jan 2025

6/10 Okay

Dr. Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Poor hotel staff service. Excellent Facilities!

Hotel Staff lack of energy to go out their way to help. Team Nick Staff in charge of shows and Characters are amazing and talented which saved it our experience. Very good facilities but Hotel Staff should be excited about working for the guest and less interested in selling packages.
Stayed 6 nights in Jan 2025

6/10 Okay

Dokim

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The main issue with this property is that they extort money from travelers the minute they arrive. Upon arrival when they confirmed that we booked through Expedia we were ushered to a "special check in area" where we were told that we would have to pay an extra $2,200 for our stay on top of the $5,541.70 we already paid in full through expedia upon initial booking. Friends travelling with us were asked to pay an extra $6000 for their three children staying with them on top of the already paid in full initial booking. There were multiple families arguing with the check in staff on a daily basis about the same thing. Expedia, Nickelodeon resorts and Karisma are all aware of this and have not done anything to remedy the situation. We were told that we could cancel the entire trip outright or pay. It was 6pm, we had tired and hungry kids, we travelling with three other families as we planned this trip a long time ago and we were in Mexico where we couldn't just go back home or find another nearby hotel, especially as we stayed over the new year holiday and many places were completely booked. The resort and expedia are aware that it would be nearly impossible to just move to another hotel which is why they continue this type of extortion. Our total with the added cost came out to $1495 per night for a mediocre resort with no special amenities. I definitely would not recommend staying here. Stay somewhere else and you can buy a day pass for the water park if the kids want.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Resort, highly recommended !
Stayed 1 night in Jan 2025

4/10 Poor

Julia

Liked: Amenities
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Dec 2024

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2025