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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Poolside bar
Exterior
Interior entrance
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Breakfast included

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Cenote Santa Cruz
    ‪16 min walk‬
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.4 out of 5, Excellent, (1292)
The price is $1,364
per night
$1,653 total
includes taxes & fees
Mar 8 - Mar 9
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1975 out of 3958 reviews
Rating 8 - Good. 920 out of 3958 reviews
Rating 6 - Okay. 541 out of 3958 reviews
Rating 4 - Poor. 283 out of 3958 reviews
Rating 2 - Terrible. 239 out of 3958 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place very tropical
Stayed 7 nights in Nov 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!! Beautiful place, so well taken care off! Everything available on site, stores, dining, beach, pool, gym, whatever your heart desires! Would definitely come back here again!
Stayed 7 nights in Nov 2024

10/10 Excellent

Heidi, Duncan

Liked: Cleanliness
Stayed 11 nights in Nov 2024

8/10 Good

Silvia Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place to stay
Stayed 11 nights in Nov 2024

8/10 Good

David John

Stayed 9 nights in Oct 2024

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 6 nights in Nov 2024

8/10 Good

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and wildlife are amazing and the star of the show!!! Also conveniently located next to xcaret park. Only complaint is that food was lacking and disappointing. One stay here was enough!
Stayed 5 nights in Aug 2024

10/10 Excellent

Travis J, manila

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Occidental at Xcaret was amazing! The pictures don't do it justice. Service across the entire resort was fantastic! Special thanks to Jorge Leon at Pacos Tacos! We will definitely be back soon!
Stayed 6 nights in Nov 2024

6/10 Okay

Mary Mitz

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythibg was great!
Stayed 8 nights in Nov 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
NOS INTOXICAMOS EL ÚLTIMO DÍA QUE COMIMOS MIS HIJOS Y YO LLEGAMOS A CASA ENFERMOS Y DURAMOS 2 semanas enfermos tuvimos que cambiar 3 veces de DOCTOR para sanarnos
Stayed 5 nights in Oct 2024

4/10 Poor

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was nice, very clean with a beautiful jungle surroundings and it's location next to the eco parks was great. What let this property down was the food. The a la carte restaurants were very disappointing. The menus were very limited. I ordered shrimp tacos and they came out dry and shrivelled up. The steakhouse was no better, the steak was dry and flavorless. Luckily it had a half decent buffet restaurant so we decided to eat there every night instead of in the restaurants.
Stayed 7 nights in Nov 2024

6/10 Okay

Daniela

Traveled with family and small children, Traveled with partner
The property is amazing, but my room always smelled like mold. In one of the restaurants we were told there was a “dress code” but there wasn’t any signage about such things, not to mention there were other guests in the restaurant wearing the same clothing and when I brought it up to the waitress she claims it was because of “weather reasons”, absolutely does not make sense. If they have rules they need to apply to EVERYONE. We felt discriminated against for that reason. Also, there was miscommunication with the bell hop because they knocked on our door at 4am instead of 10am! Another one of their restaurants had poor service, they were constantly out of food and substituting without asking, it would take an hour to receive our food. We caught a lot of attitude from the employees as well. It was my second time coming to this resort and I brought my family with me the second time, I probably will never come back.
Stayed 4 nights in Nov 2024

8/10 Good

Ronsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Raquel

Traveled with family and small children
Liked: Property conditions & facilities
This place is beautiful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Matiana Alondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and very nice staff
Stayed 3 nights in Nov 2024

8/10 Good

Elahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the resort’s beautiful outdoor spaces and the wildlife concept, but there were a few areas that impacted our experience. Firstly, while we loved the presence of animals, we were disappointed to see that the parrots in the lobby had their wings clipped. It would have been great if they could fly freely, in keeping with the resort’s wildlife theme. In terms of room cleanliness, we encountered issues that led me to rate this aspect a 2/5. I understand that this may not apply to all rooms, but we expected a higher standard given the price we paid. Additionally, many of the team members seemed overly focused on selling vacation packages, which detracted from the overall guest experience. While I understand the importance of these promotions, I felt the level of sales pressure was excessive, and would appreciate a more balanced approach. As a food lover, I was disappointed that guacamole wasn’t available at all times. Thankfully, some staff members went above and beyond to provide it when I asked. It would be great to have this available consistently at an all-inclusive resort. Moreover, I was surprised to find that coconuts, which would complement the wildlife theme, weren’t available for purchase anywhere on the property. This seemed like a missed opportunity to enhance the tropical experience. Considering the over $10,000 spent on our anniversary, I expected a better room and improved spa services. Overall, I would rate my stay a 6/10, or 3 out of 5 stars.
Stayed 7 nights in Nov 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here, we love that theirs so much to do and see on property and it’s connected to xcaret park so it was easy to go back in forth! Over all I rate it a 8/10. The rooms need a little face lift, our bathroom had a lot of calcium buildup.
Stayed 6 nights in Nov 2024

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort, excellent staff and service!
Stayed 7 nights in Nov 2024

8/10 Good

Mina

Traveled with partner
Liked: Cleanliness, amenities
In the lobby they had no coffee, it was only one small coffee shop that they said we have to pay. In the hallway that it was our room every single day they had power outage and only at night lights were on. I asked the reception to at least put a lamp so people can see and not to fall but absoloutely they did not care. It was every day pitch black.
Stayed 7 nights in Nov 2024

10/10 Excellent

David

Stayed 9 nights in Oct 2024

8/10 Good

Ashley Rose

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful resort. The wildlife was very entertaining. It’s a huge resort so it never felt too busy. We bought the unlimited pass to xcaret which was also great. A little more clarification on what restaurants are open and when- would have been very helpful. It’s a private beach so it felt very safe. What I did not like is the staff at the desks to the individual hotel room buildings. They harass you to sign up for Barcelo loyalty program. We said no multiple times and they harass you every time you went to and from your room. It made it uncomfortable to go to our room. The servers and entertainment staff were absolutely wonderful. Rooms were very clean. Overall it was a nice place to vacation.
Stayed 6 nights in Nov 2024

8/10 Good

ALEXANDER ALVAREZ, TOA BAJA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024