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Occidental at Xcaret Destination - All Inclusive

4.0 star property
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Exterior
1 bedroom, premium bedding, down comforters, free minibar
Exterior
7 outdoor pools, sun loungers, lifeguards on site
11 restaurants, dinner served, seafood

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Housekeeping
$224
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Ferry to Cozumel
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(40 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

View from room

Deluxe Room

8.0 out of 10
Very good
(376 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(59 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2469 out of 4822 reviews
Rating 8 - Good. 1102 out of 4822 reviews
Rating 6 - Okay. 664 out of 4822 reviews
Rating 4 - Poor. 323 out of 4822 reviews
Rating 2 - Terrible. 264 out of 4822 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

joffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2025

6/10 Okay

Ilir

Stayed 8 nights in May 2025

10/10 Excellent

francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was awesome no complaints at all.
Stayed 3 nights in May 2025

8/10 Good

Bradley William

Traveled with group
Liked: Cleanliness, property conditions & facilities
Not good snorkeling. Needs a little more variety of foods beautiful place.
Stayed 10 nights in May 2025

8/10 Good

Miguel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and very big. I liked the food and rooms. The activities were super fun. The only thing I didn’t like was how their website wasn’t user friendly. Other resorts had better ways to book dinners and where to meet up for activities. This resort, you had to go out find it and some people didn’t know the answers. Plus, do not leave anything near the beach. Someone stole our towel and expensive shades.
Stayed 3 nights in May 2025

6/10 Okay

huy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Being next to Xcaret was the best part. The inlet beach was nice. There are just a few select servers that were nice. The food was good. We ran into issues with Expedia and the hotel and neither would help us resolve the issues. Someone from Expedia actually told us that our flight home wasn't confirmed and we needed to pay $1900 more (this was not accurate at all). You need to make reservations for dinner. It is my recommendation to do that the first day before your preferred time slots are booked. You also need to book a golf cart to help you with your luggage back to the lobby when you leave. There should be a checklist with all of this, but there isn't and I found many of the people were not helpful. There were miscommunications from staff. For example, we were told there was no food available from 11 a.m. to 6 p.m. anywhere on the resort. But it wasn't accurate at all. There was plenty of food. There was a lot of miscommunication and I speak the native language as well, so I'm not sure what is happening there. It seems like a management issue.
Stayed 7 nights in May 2025

6/10 Okay

Vic

Traveled with family
Liked: Cleanliness, property conditions & facilities
The ambience was amazing. Lots of cool animals monkeys iquanas parrots macaws. Staff are friendly The food was I ok but 3 out of 4 of us got food poisoning started a couple days before we left and continued for a few days once we got home. I really really really dislike the push for the stupid time shares. I do not like time shares. I do not come on holidays to go to a stupid meeting where people pretend they like you to sell you something you don’t want. Please if you want me to come back stop that BS . I’ve even asked the one gentleman who kept telling us we had not gotten other gift package yet . I’ve told him I’m too busy just leave it in my room. He said he wanted me to listen to him speak first. First stop telling people it’s a gift then. A gift is something you give if you don’t expect anything in return. Also I asked the guy who would not leave us alone if he owned one of these such great timeshare deals if they are so wonderful. First he lied and said yes later changed his story to no because he got a week free. Probably as a perk But please please please leave people alone . I have been to many other resorts in Mexico where they just leave you alone. However apart from the food and the pushy time share stuff it’s a great place However apart from that it is a great spot.
Stayed 8 nights in May 2025

6/10 Okay

Brenda J

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The complex overall was very beautiful however, when we first arrived, the check-in service was very poor no signage they wouldn’t allow you to keep your car out front while you were checking in and then we had to go to another building to actually do the check-in which took about an hour the complex was so large and they had very few or poorly communicated signs to find your way around. It was easy to get lost and to get from one point to another point they had a shuttle, but only one and it would take 30 minutes to come by. they had many pools. The water was great. The amenities of the pool was great however, you had to have a card to get a towel but if you didn’t turn your towel in before six, you wouldn’t get your card back and you’d be charged for the towel finally constant pressure to buy a timeshare or spend your vacation touring and listening to them promote itself the hotel timeshare. It was annoying.
Stayed 4 nights in May 2025

10/10 Excellent

Margarita Eden

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Occidental Xcaret and spend most of the days with an amazing feeling. Waking up with the sound of the birds chirping, making their own music, seeing monkeys by our balcony, surrounded by trees made us feel connected with nature. The restaurants are amazing, the private beach is pristine and beautiful, snorkeling is right there, xcaret park is just a walking trail, to sum it up, this place is superb.
Stayed 4 nights in May 2025

10/10 Excellent

Silvia Araceli Viniegra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 5 nights in May 2025

10/10 Excellent

Gerber

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Ezequiel, Grand Prairie

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Irelsie

Liked: Cleanliness
Stayed 4 nights in May 2025

4/10 Poor

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in May 2025

6/10 Okay

Yazmin Alondra

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Drinks were watered down, when seated for dinner at pacos tacos we were all the way at the end, with no light, and no lamp to see our food, making it a very bad experience, personally. Attention to client service was inconvenient. Sometimes we would be helped, other times we did not have any help. We ate at the italian food restaurant that caused food poisoning and had to pay a hefty medical bill. The positive was the conciere who was helpful and the location was beyond beautiful.
Stayed 4 nights in May 2025

8/10 Good

Oleksandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was great was a Llttle worried about food after reading the reviews, but everytging was deliciius. Stuff was amazing, always helpful and nice. Property looks exactly as advertise, many animals on site. When every beach in PDC was covered in seaweed, there was hardly any at the resort.The only downside is that the lobby is severly understaffed. We checked in early which was nice, but it also resulted in lack of communicatiin. Basically, if you down specifically ask for it, youdont get it. I suggesf you do your own research about the resort because there is a chance you'll miss out on something you didn't even know was there.
Stayed 6 nights in May 2025

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it’
Stayed 4 nights in May 2025

6/10 Okay

Elton

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
None
Stayed 6 nights in May 2025

10/10 Excellent

Carlos

Stayed 6 nights in May 2025

10/10 Excellent

Jacqueline

Stayed 4 nights in May 2025

10/10 Excellent

Katelyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Family friendly!
Stayed 5 nights in May 2025

10/10 Excellent

Ausma D

Liked: Cleanliness, amenities, property conditions & facilities
We definitely enjoyed a beautiful nature, verity of wild animals and good service.
Stayed 10 nights in Apr 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean. Everyone was super nice. Beautiful grounds beach area and pools. Everything was very nice - excursions were expensive. We did get the xcaret package and it was great to do a little of xcaret each day and park was within close walking distance to resort
Stayed 7 nights in May 2025

6/10 Okay

Jessica Esmeralda Palacios

Stayed 5 nights in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
10/10
Stayed 3 nights in May 2025