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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Aerial view
Poolside bar
Exterior
Interior entrance
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪250 min drive‬

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.82 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2040 out of 4086 reviews
Rating 8 - Good. 957 out of 4086 reviews
Rating 6 - Okay. 566 out of 4086 reviews
Rating 4 - Poor. 282 out of 4086 reviews
Rating 2 - Terrible. 241 out of 4086 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love this property, we have been 7 times, but things are getting run down unfortunately. Our room this last visit was musty and caused the linens to have a gross smell. Food quality has dropped a bit. Might not return next year.
Stayed 7 nights in Dec 2024

10/10 Excellent

Alyssa

Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 4 nights in Dec 2024

10/10 Excellent

Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to XCaret park
Stayed 6 nights in Dec 2024

2/10 Terrible

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Why have an adults only pool if you aren’t going to keep kids out?
Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within the walking distance of the Xcaret park and you can dip in and out of Xcaret during the day, helps save some money on meals! The hotel grounds are fantastic, nice little beach, luscious jungles and plenty of animals. Plus some mayan ruins! The signs around the hotel request that guests so not feed the animals, but I've seen people feed monkeys from their balconies. Really sad and danger to animals, but there is no way the hotel staff can control every situation. We found the buffets had a good range of food, and the drinks options are plentiful. Staff are absolutely amazing and try their best to make sure your stay is as comfortable as can be. The rooms are a bit dated and need improvements (like getting rid of the damp smell!), but nothing too major.
Stayed 7 nights in Dec 2024

10/10 Excellent

Heriberto

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen resort con vistas bonitas y mucha seguridad
Stayed 5 nights in Dec 2024

2/10 Terrible

JOSE JESUS

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Nice beach. Animals around resort was unique. What we didn’t like is the food options. Couldn’t accommodate for food allergies so my wife ate fruit everyday. Check-in was horrible. long flight delayed and showed to hotel around 10. Had to wait till 3 pm to get room. Also room was dirty. Hair on bed and pillows. Room just didn’t seem like they cleaned it. After mention to the cleaning staff. They seemed bothered because we mention how unhappy we were with the room. Also missing towels. Hotel said there were no more rooms available, but when we received our bands for the room, the group next to me were having their room changed. Also, the kept mentioning we shouldn’t have booked through Expedia if we were expected to get vip service. Best time we had was away from the resort. Going into town and enjoying real food.
Stayed 5 nights in Dec 2024

8/10 Good

Liset

Traveled with family
Liked: Staff & service, amenities
Second time I stayed! Property was out bit outdated compared to last time
Stayed 5 nights in Oct 2024

8/10 Good

Jenni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Beautiful property and kind hardworking staff.
Stayed 7 nights in Dec 2024

10/10 Excellent

Fernando Guzman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! The beach access is beautiful and having pool access as well made it easy for our family to enjoy. The food was great and the staff was always so kind and helpful. Lots of walking involved so make sure to bring some comfy sandals.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lynette, Calistoga

Stayed 9 nights in Dec 2024

10/10 Excellent

Jonathon

Stayed 6 nights in Dec 2024

10/10 Excellent

Micaela Alejandrez de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Occidental! The property is stunning, nestled in a lush jungle setting with plenty of animals to enjoy—it truly felt like a tropical escape. The location was perfect for our trip, especially with Xcaret just a stone’s throw away. Access to the park was incredibly convenient, and we appreciated being able to return to our room to freshen up after water activities. It also saved us money on food since we could easily dine at the hotel. Our room exceeded expectations—it was spacious, the beds were incredibly comfortable, and all the amenities we needed were thoughtfully provided. However, there were a couple of downsides. The salespeople for the vacation club were a bit too pushy, and their location downstairs made them unavoidable. Additionally, the hotel doesn’t offer to-go food options, which isn’t ideal for families with young kids. Having that flexibility would have made our stay even better. Overall, it was a fantastic experience, and we’d gladly return—just with a little heads-up about these minor drawbacks!
Stayed 6 nights in Dec 2024

6/10 Okay

Mirza

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms smelled moldy and humid. The lamp in my room had black dark spots obviously from mold. My husband and I couldn’t sleep the first night due to the moldy smell. The sheets on the bed felt moistened due the humidity. When we asked the staff to do something they say they were going to refresh the room by mopping it with some type of floor cleaner that it didn’t get rid of the moldy smell. All our clothes smell moldy even the unused. Part of the bed was like leather, and it did smell terrible like mold. Food was not the best either. I would not recommend this hotel specially if you suffer from respiratory problems.
Stayed 7 nights in Dec 2024

6/10 Okay

Sofia

Traveled with family
Liked: Staff & service, property conditions & facilities
Los cuartos lleven mojó un olor terrible las camas no me gustaron por qué todo lleve a viejo
Stayed 7 nights in Dec 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Geraldine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebekka Lynne, Hanover

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families. Enjoyed our time with our 3 year old who loved all the wild life, pools, and beach. Great food and a wide range of food options.
Stayed 6 nights in Dec 2024

10/10 Excellent

juan

Stayed 8 nights in Nov 2024

10/10 Excellent

Abby Gladden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we were looking for! Great place to stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Steve, pikesville

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it! Especially the beach, the Cove, and the tide pool. Loved the nature theme….birds, deer, monkeys and other small animals all around. Friendly and hospitable staff. You can walk to Xcaret.
Stayed 6 nights in Dec 2024

8/10 Good

Thao Thanh Hoang

Stayed 7 nights in Dec 2024