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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Outdoor wedding area
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV
2 outdoor pools, pool umbrellas
Sundeck
Indoor wedding

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

8.0 out of 10
Very good
(6 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

9.0 out of 10
Wonderful
(91 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 2013 square feet (187 square meters) include conference space. This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1336 out of 2210 reviews
Rating 8 - Good. 513 out of 2210 reviews
Rating 6 - Okay. 209 out of 2210 reviews
Rating 4 - Poor. 75 out of 2210 reviews
Rating 2 - Terrible. 77 out of 2210 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Charla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was to my liking, the staff were amazing, also we had good food!!
Stayed 7 nights in Apr 2025

8/10 Good

Maria Sorina

Liked: Cleanliness, staff & service
The property is nice ,we enjoyed our stay here but I just wanted to say it’s not a 4.7 ⭐️
Stayed 7 nights in Mar 2025

10/10 Excellent

Steven, Kent

Stayed 8 nights in Mar 2025

6/10 Okay

Wendy

Liked: Cleanliness
I felt a bit overwhelmed with vendors outside
Stayed 5 nights in Apr 2025

10/10 Excellent

Kerry Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I traveled for his 70 th birthday. We rate this hotel a 10/10 . Food was delicious , staff was friendly and we truly just enjoyed everything. Shout outs to some very special staff KENDDELL- was pool entertainment. He remembers everyone's name after meeting you only once . TIGER at the main bar was so fun and gave personal attention. Also at main bar OCTAVIO , Jorge and Yovannetti. Miquel at pool bar was so fun . PILAR who booked our dinner on the beach with a show . She was so friendly and we chatted and fun with her the whole week . Our housekeepers were efficient and our room was always made up with fun animals lol . Only complaint is people reserving chairs at the pool by 6 am and never in the spots almost all day . One other complaint was bell hop when we left the taxi ride back to airport , the sign said 55$ and they told us we didn't understand the money conversion but we showed them on the phone and they couldn't answer us . We took the ride but didn't tip over the 70 $ . Best place would go back and would DEFINITELY recommend this hotel . 😁
Stayed 7 nights in Apr 2025

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful, rooms were comfy, and the food was excellent. Staff was very friendly and provided great service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about. Excellent resort
Stayed 7 nights in Apr 2025

10/10 Excellent

Douglas Allen, Weston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this was our first visit to Mexico and Ocean Maya Royale we were extremely impressed with the staff, accommodations and food. We hope to make this an annual event. Thanks for meeting all of our first time expectations Amazing!
Stayed 6 nights in Apr 2025

10/10 Excellent

Camille

Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Dhairya Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Lin, SCARBOROUGH

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurants and special shout-out to the experience team (Moises, Dali, Carlos) for making it an excellent stay!
Stayed 6 nights in Mar 2025

6/10 Okay

Alec

Disliked: Staff & service
Not a great beach, staff people were rude. Food and drinks were horrible. Won’t come back
Stayed 4 nights in Apr 2025

10/10 Excellent

Mario

Stayed 7 nights in Apr 2025

6/10 Okay

joseph b

Stayed 4 nights in Apr 2025

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Angelo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic stay and very friendly staff! Could have asked for anything more!!!! Highly recommend 😎😎😎😎
Stayed 7 nights in Apr 2025

10/10 Excellent

Cierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have been to a few other all inclusives in other places and we were excited to try something new, but didn’t know what to expect. This ended up being our favorite by far! The privilege package made it worth it and the honeymoon suite we got was amazing and had its own hot tub on a private patio. I would say the upgrade is what made this worth it. The Japanese and Privilege restaurants were our favorite, but a lot of great options at the others. The beach and property were what made this place stand out! The water was the clear and warm and doesn’t slope down, yet gradually gets a little deeper. Loved that everything on the property was walkable without feeling too close or too far, and it was gorgeous. Would definitely recommend staying here!
Stayed 4 nights in Apr 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip out of the country and i couldn't have been happier with our choice in resorts! The staff is amazing, the finer dining restaurants were fantastic and the buffet was great. The bartenders kept you with a cold drink all day! Planning our return next year!
Stayed 7 nights in Apr 2025

10/10 Excellent

Danie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort next door gets very loud on certain evenings. Avoid building 37 which is right next to that resort. Loved everything else about the resort. Staff is wonderful Margarita is very helpful, kind and trustworthy. Kendall is da BEST!!! Entertainment is AWESOME!! I would recommend!! Hoping to come back someday!!
Stayed 7 nights in Apr 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Resort was clean and well taken care of!
Stayed 4 nights in Mar 2025

10/10 Excellent

Karly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently travelled with my family here and we had a great time. The staff were friendly and helpful, and there were lots of activities to do throughout the day. The only frustration was not being able to book reservations in the restaurants ahead of time. For the teppanyaki restaurant we would have to go at least 30 minutes before opening to wait in line and to book a reso and the 2 times we tried they were booked up. If you’re a privledge member you could book ahead of time which took up most of the spots. We happened to luck out one night while dining in the sushi part of the restaurant and some people no showed their reso and we got to take their spots. You always had the buffet that was great though. Otherwise this was a great resort!
Stayed 7 nights in Apr 2025

10/10 Excellent

Helene Lavette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was a disappointing for tge type of hotel and options wasn't as great the drinks was not as gooe either commercial drink mix not naturally make
Stayed 4 nights in Mar 2025