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Ocean Maya Royale - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
On the beach, white sand, beach massages
Privilege Junior Suite Adults Only | Garden view
2 outdoor pools, pool umbrellas
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Room service

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

4.5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 2013 square feet (187 square meters) include conference space. This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1104 out of 1827 reviews
Rating 8 - Good. 422 out of 1827 reviews
Rating 6 - Okay. 172 out of 1827 reviews
Rating 4 - Poor. 60 out of 1827 reviews
Rating 2 - Terrible. 69 out of 1827 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good. The food can definitely be better. They need a good pastry chef…. we did not have a single good dessert during our stay. Kendall was an amazing entertainer for the poolside audience. I also think the beach could be better. It doesn’t have direct access it’s blocked off by a fence and it was very dirty. Would we come back? no, but it was a nice vacation overall.
Stayed 4 nights in Dec 2024

8/10 Good

Jamelia Jasmine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I signed a form for the free bottle of wine, never received it. I saw that in a few other reviews. There are not much options to eat on the resort. The buffet is not that tasty except for breakfast. Lunch and dinner go off the resort or hope that you find a reservation for one of the restaurants. The restaurant next to the buffet the food portions are basically non-existent i wish I can include a picture . It's a thin piece of meat and a scoop of potatoes. The staff is nice . Bring straws or a cup if needed as they don't have, which is most places. We were able to schedule transportation off the resort very easily. Our main thing was the food and sometimes limited options at night
Stayed 4 nights in Dec 2024

10/10 Excellent

John, fort wayne

Stayed 4 nights in Dec 2024

8/10 Good

Alan Wesley

Stayed 7 nights in Dec 2024

8/10 Good

Kiandokht

Liked: Cleanliness, staff & service
Not enough entertainment!
Stayed 7 nights in Dec 2024

10/10 Excellent

Ye

Stayed 4 nights in Dec 2024

2/10 Terrible

Hanseul, Oshawa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is way different from photos and is quite deceiving.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ayala

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , beautiful room good food , highly recommend 👌
Stayed 3 nights in Dec 2024

10/10 Excellent

Kamryn Winter

Stayed 12 nights in Nov 2024

10/10 Excellent

MEDIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas were beautiful and located in a very calm environment, making it an ideal place for relaxation. There were plenty of fun activities to enjoy, and the staff was friendly and accommodating. The sports bar staying open overnight was a great perk. The food was excellent overall, except for the experience at La Dolce Vita, which was underwhelming. Unfortunately, we couldn’t reserve the Japanese restaurant despite trying early in the morning. The main drawback was that after heavy rain, many walkways to the villas became impassable for extended periods, which was quite inconvenient.
Stayed 5 nights in Dec 2024

6/10 Okay

Shannon, New York

Stayed 4 nights in Dec 2024

8/10 Good

Anthony Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed visit. Friendly staff. Small resort. Only downside was food quality, probably C- on that
Stayed 5 nights in Dec 2024

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
*FOOD POISONING ON CHRISTMAS DAY* The food was very mediocre at best. If you cook a lot at home, you can probably cook better meals than what you get here. Breakfast was good because you can't really screw up an omelette. For lunch and dinner the meats were dry and desserts were worse than grocery store bought cakes. Pastries at the coffee shop were dry. Coffee shop lady was very friendly and coffee was ok. On Christmas around 10:45pm (right before the menu change) I was served room temperature/cold chicken wings from the sports bar and didn't think much of it (they probably had these chicken wings cooked from earlier in the service and was left at room temperature before serving to me). 1-2 hours after consuming the chicken I had the onset of fever and chills followed by profuse vomiting and diarrhea. Unfortunately, the malaise, diarrhea, and abdominal cramps carried over into the next day and we had to cancel our Chichen itza tour that we had already paid for (there goes a couple hundred dollars). On Dec 27, on my plane ride back I was still experiencing the symptoms having to run to the bathroom multiple times. The food safety practices are obviously not up to standard and completely ruined my Christmas and vacation. There are obviously fake reviews claiming the food here is amazing or I may be spoiled coming from Vancouver where the food scene is well established. Please think twice about booking here.
Stayed 4 nights in Dec 2024

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Cancun we ever stayed. Room, food and staff Gabriella at the Expedia front desk is like a saint, helped me twice. She is soooo awesome. Will come next time.
Stayed 4 nights in Dec 2024

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this location! The staff was fantastic, food and drinks were great. Entertainment was entertaining. Definitely worth the trip
Stayed 5 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Barrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all the activity options throughout the day. The staffwas super nice and the pool group were great entertainers. We loved everything about the resort!
Stayed 7 nights in Dec 2024

10/10 Excellent

Yusen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved: 1. The beach & the hammocks! What a lovely place to chill and forget about everything else! 2. The yoga class was phenomenal! Richie was a fantastic instructor! 3. The fire show on Saturday evening was such a visual treat! 4. Food & services in Blue Moon, Mike's Coffee Shop, & El Charro were next level! SO GOOD, 10/10. 5. Service throughout the resort overall was top-notch everywhere we went: beach towel station, ice cream stand, the bar by the activity pool, lagoon tour, room service housekeeping... kudos to the staff! Did not like: 1. Hot water supply was disrupted in two separate evenings. We both love taking hot showers in the evening before bed so the lack of hot water was not the best experience. Called the front desk but was told we had to wait for the boiler to heat up. Likely a maintenance issue. 2. Food in LA Dolce Vita (the Italian restaurant) was mediocre. We had to wait for 30 minutes for our table but the overall experience was underwhelming... 3. On our second last day at the resort it rained. I wouldn't say it was super heavy, but the most walking paths in the resort were flooded and we had to walk on the grass hills. It took 2 days for the water to subside - an indication of aged stormwater infrastructure. Overall: Our very first adult-only all-inclusive, but exceeded our expectations!
Stayed 5 nights in Dec 2024

8/10 Good

Yeorgios

Stayed 5 nights in Dec 2024

8/10 Good

Denise D, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Saif

Stayed 3 nights in Dec 2024

8/10 Good

Elyse

Traveled with family
Liked: Staff & service, amenities
Great staff but limited food options.
Stayed 4 nights in Dec 2024

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice resort with wonderful staff. It has variety of food options and entertainment.
Stayed 7 nights in Dec 2024

8/10 Good

Bryan

Stayed 8 nights in Dec 2024