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Ocean Maya Royale - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
2 outdoor pools, pool umbrellas
Privilege Junior Suite Adults Only | Garden view
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV
On the beach, white sand, beach massages

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ6 min driveā€¬
  • Gran Coyote Golf
    ā€Ŗ7 min driveā€¬
  • Maroma Beach
    ā€Ŗ13 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ43 min driveā€¬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior detail

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

4.5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Ocean Maya Royale - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/cafƩ. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Event facilities measuring 2013 square feet (187 square meters) include conference space. This luxury property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8:00 AM and 11:00 AM.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Ocean Maya Royale - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks, and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 34 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1006 out of 1684 reviews
Rating 8 - Good. 400 out of 1684 reviews
Rating 6 - Okay. 155 out of 1684 reviews
Rating 4 - Poor. 59 out of 1684 reviews
Rating 2 - Terrible. 64 out of 1684 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Kamel H, Katy

Disliked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Hannah

Stayed 5 nights in Oct 2024

10/10 Excellent

Thomas, Paris

Stayed 6 nights in Oct 2024

10/10 Excellent

Nataliya Chip and Yulia, Toronto

Stayed 6 nights in Oct 2024

10/10 Excellent

Lucile

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was simply amazing, so friendly, and always helpful. Made our stay amazing. Only some simply complaints; music around the pools (on almost all the day time 9:00-6:00pm) asked them to turn it down, but did not comply. Many other guests found it rather annoying as well. Also the power went out two nights over our 4 night stay and then was off for around 5 hours (the worst part was no A/C and no-one was able to ever explain what was going on and how long it would last. SImply updating the guests would have gone a long way. Other than that an amazing time was had by the six of us at your beautiful resort.
Stayed 4 nights in Nov 2024

8/10 Good

Cassidy Lynne

Traveled with partner
Liked: Cleanliness, staff & service
N/A
Stayed 7 nights in Nov 2024

10/10 Excellent

Kleegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Prince

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Monica

Stayed 4 nights in Oct 2024

6/10 Okay

Rogelio

Stayed 2 nights in Oct 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this resort! From the moment we arrived, I knew I had made the right choose. The staff was so welcoming! The grounds were so beautifully maintained! I loved my room and location! We enjoyed the food options and themed dinner options. Lots of fun activities! Iā€™m so very excited to return here again!
Stayed 7 nights in Nov 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to this property twice and it hasn't disappoint! It's a beautiful hotel, pool is cleaned and beach is close by. You can walk the strip of the beach as well. The staff is nice. Entertainment is good. The atmosphere is just amazing. I will definitely recommend and I will go here again!
Stayed 3 nights in Nov 2024

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff was friendly and responsive. The food was delicious and fresh. If we talk about the minuses, then for several days the electricity was cut off. This created problems, as the air conditioner stopped working and it was impossible to charge the phone. I don't think it was the hotel's fault, since the power went out in neighboring hotels as well.
Stayed 7 nights in Nov 2024

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Ocean Maya Royale was lovely! We came for our honeymoon and stayed in the honeymoon suite. Our butler Fabian was exceptional and made sure every need was taken care of. Well worth every penny!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at ocean maya royale, amazing resort with awesome friendly and helpful staff. Kendall the entertainment guy was incredible and so happy. We recommend this resort to anybody who is looking for a small cozy but fun atmosphere.
Stayed 7 nights in Nov 2024

10/10 Excellent

Alyssa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and my daughter and her husband had a complete blast!!! The rooms were nice the wild life pretty cool! Activities at the pool were so much fun! I canā€™t name all the staff because they all went above and beyond! Bartenders are A 5 stars all the way!!
Stayed 6 nights in Oct 2024

10/10 Excellent

Gary Joe, Longmont

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That in morning they had dump trucks backing up around building 7 and it would wake us up every morning
Stayed 7 nights in Nov 2024

4/10 Poor

Robert Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly i donā€™t know how this was rated a 4.5 star property. Iā€™d rate it closer to a 3 star. There were so many rules for all the different levels of ā€œprivilegeā€ā€¦.where we could eat, what we could order, limit how much we can order on room service. Room: it was a fine room, the bed was hard, the linens were disappointing with a thin fleece blanket sandwiched between two sheets hardly keeping us warm.cleaning services were good. Dining: buffet was rather disappointing with low quality food and not a big selection nor did it change day to day. Staff was friendly however all serving area were not staffed sufficiently, buffet area had one cook manning 4 serving stations making the wait for food at 10 minutes regardless of breakfast, lunch or dinner service. Specialty restaurants were great, no complaints there. Room service is limited to one item per person. Pool/beach: great areas however extremely annoying how many people were bugging you to spend money on jet skis or massagesā€¦and not meaning the random people walking across selling stuff as expected, this was hotel staff at the beach hut and the activity hut trying to constantly sell you activities or massagesā€¦probably 10 times a day we were asked. Pool/beach bar/services: dismal, just like the buffet understaffed often waiting 15 min for a drink because there was one bartender. Maybe 2 out of the 7 days there were servers walking around taking orders. Entertainment: not great, music levels were ear busting.

6/10 Okay

Maria

Liked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

Syed Murtaza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with great staff. Enjoyed our stay and their hospitality
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin Chi-Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

jill marie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Aleksandr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked to stay there
Stayed 8 nights in Oct 2024

10/10 Excellent

Lydia

Stayed 3 nights in Oct 2024