4/10 Poor
Ashley
Apr 15, 2025
Disliked: Cleanliness, property conditions & facilities
The wait staff was excellent even though they are short staffed. The check in process is incredibly long and then you are met with a time share presentation option. Dont pay for an upgrade, it isnt even close to worth it. The rooms are good and the property is massive. Its a very long walk from the beach to where any activities/front desk are. Be prepared to walk alot because the trollys are inconsistent at best. The Terraza restaurant should be closed down, it was inedible. Room service is not included (stated it was), transportation to and from aiport not included (stated it was) and there were alkt of acticities that claimed to be included and were not. Everything closes around 9 to 10 pm there are no activities or bars after that, which is really disappointing. You cant get an uber or taxi at this property because the location is blocked out so it forces you to book an excursion with the people on site (which ended up being a nightmare with all the hidden fees). You cant even get into play del carmen without being charged through the excursion people. The resort claims to have nothing to do with them so when it all inevitably goes wrong they wont take any responsibility. There is alot of activites geared towards children. I would not recommend staying at this property for what they charge, the value is not there. I had higher hopes but was ultimately disappointed.
Ashley
Stayed 5 nights in Apr 2025