10/10 Excellent
Nina
Traveled with partner
Jan 26, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not even sure how to start typing my review for this resort. First of, I want to say thank you to our wonderful butler named Maria Fernanda for helping us with all the reservations needed for the restaurants, for helping my boyfriend set up the room for our 3 year anniversary- setting up rose petals and bottle of champagne, for being there throughout the whole stay in case we needed anything. I also want to thank our wonderful concierge Alberto Cab for upgrading our room to a swim out with ease and answering all the questions we had throughout the stay. The resort itself was very clean, smelled really nice once you walk in, and they welcome you with a complimentary drink! All the staff were very friendly and welcoming! I felt safe and comfortable anywhere in the resort - whether I was in the lobby, the restaurants, the pools, the beach, the club, coffee shop. I was always greeted by staff anywhere we were and even got a call in my room from the concierge asking how our stay was and if we needed anything. My boyfriend and I stayed at the adults only section of the resort, and we definitely enjoyed our vacation! I would definitely recommend this resort to families and friends and we will definitely be coming back soon!
Nina
Stayed 4 nights in Jan 2025