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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
Aerial view
6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪9 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪9 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite

  • 534 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

  • 712 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star resort in Playacar
Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive resort also offers a health club and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Palmaïa-The House of AïA: All Inclusive Wellness Resort is a smoke-free property.

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Paddleboard

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 3 and younger are not allowed at this property; All guests older than 3 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 3 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 435 out of 478 reviews
Rating 8 - Good. 26 out of 478 reviews
Rating 6 - Okay. 8 out of 478 reviews
Rating 4 - Poor. 7 out of 478 reviews
Rating 2 - Terrible. 2 out of 478 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Altynay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with excellent dining options. Appreciate that they have so many delicious vegan options. Staff is super friendly and attentive.
Stayed 4 nights in Dec 2024

10/10 Excellent

KRISTY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Stayed 5 nights in Dec 2024

10/10 Excellent

Kazem, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

vedat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruchit

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite resort
This hotel is everything I dreamed a plant-based all-inclusive could be! The staff was so kind and attentive, the food was beautifully presented and delicious, our spa treatment was magical and walking though the property was like being on a movie set, everything was pristine. Definitely worth the upgrade to the adults-only room. Can't wait to go back
Stayed 4 nights in Dec 2024

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024

10/10 Excellent

Sinziana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Netta

Traveled with family
Disliked: Property conditions & facilities, room comfort
A disappointing experience
Shower with cold water. We figured out the second day that you need to let the water running for 15-20 minutes until you get hot water. They kept replenish only 3 towels for 4 people even when we told them repeatedly it's not enough. The food is subpar and the non vegan options are really poor in selection and quality. The door to the balcony was extremely heavy. It was impossible for my daughter (she's 12) to open it by herself. And it keeps on and on. We paid over $1000 a night for a suite and it was extremely disappointing for us.
Stayed 4 nights in Nov 2024

10/10 Excellent

mariel

Stayed 5 nights in Oct 2024

10/10 Excellent

ANGELO, Kew Gardens

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a Kind. Unique experience between food, location and beaches. Pace of your mind
Stayed 5 nights in Nov 2024

10/10 Excellent

WILLIAM

Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Nadia, Toronto

Stayed 5 nights in Oct 2024

10/10 Excellent

Angelina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food experience! Beautiful buildings and property, serene atmosphere. I really couldn’t ask for much more.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Stayed 7 nights in Oct 2024

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great beaches. Food used very good quality ingredients. Staff was attentive to guests’ needs. Would recommend as I would come back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great property.
Stayed 5 nights in Oct 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most thoughtfully designed, built and intriguing resorts. Beautiful, stunning and quiet. The food is delicious, and even though we are not vegan do not hesitate to try everything on the menu! The nomadic guides go out of their way to make you feel like you never left home.
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friend staff. Food was great.
Stayed 4 nights in Oct 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities
A beautiful resort. Staff is very friendly but the check in was a bit awkward and they charge you an unecpected $200 deposit. Great spiritual, zen sort of vibe. Very beautiful beach and lounge areas, however be sure to research before you go to make sure you are not going during the off season or rainy season. They cut back on their dining and ceremony options which was disappointing. Also keep in mind that this is not an adult only resort as it should be.
Stayed 6 nights in Sep 2024