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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
Body treatments, hydrotherapy, aromatherapy, hot stone massages
Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes
Beach bar
6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪6 min drive‬
  • Xcaret Eco Theme Park
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 534 sq ft
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)
  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 534 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Master

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Master

  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Triple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Quadruple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe

  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Double Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Deluxe with Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bunk Bed

View all photos for Quadruple Suite Master with Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Quadruple Suite Master with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bunk Bed

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star resort in Playacar
Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Palmaïa-The House of AïA: All Inclusive Wellness Resort is a smoke-free property.

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 4 years old are not permitted.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 473 out of 520 reviews
Rating 8 - Good. 29 out of 520 reviews
Rating 6 - Okay. 8 out of 520 reviews
Rating 4 - Poor. 8 out of 520 reviews
Rating 2 - Terrible. 2 out of 520 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Iryna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Palmaya Getaway! Our recent vacation in Palmaya was truly lovely, largely thanks to this exceptional hotel. The services were consistently excellent, and we were so impressed by the friendly and polite staff who made us feel incredibly welcome. The balanced, plant-based food was a delightful surprise, always fresh and delicious. We especially enjoyed the beach bar, which offered a wonderfully friendly and welcoming atmosphere. Argenis, the bartender, deserves a special mention for his professionalism. He possesses a remarkable talent for mixing well-balanced cocktails that are both delicious and beautifully presented. He also thoughtfully prepared a special tea for us. We had a great time and highly recommend this resort to anyone visiting Palmaya.!
Stayed 11 nights in Apr 2025

10/10 Excellent

Inci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort is wonderful
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Stayed 6 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

PREETIE

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in Jan 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Emi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Egle

Liked: Cleanliness, staff & service, property conditions & facilities
Serene surroundings, excellent service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely fabulous!

This is our fourth time staying at this hotel. It has become our yearly spot for refreshment, rejuvenation, stillness, and well-being. We have absolutely no complaints. The grounds are beautiful, the architect of life activities are fabulous. The rooms are spectacular and incredibly comfortable and fully stocked. The food is absolutely fabulous, including the environment of the restaurants. The service is impeccable and the beaches are well-maintained. Definitely appreciate the silence and that this truly is a resort, dedicated to well-being and cultivating wellness into our lives each year. We will be returning next year 100%.
Stayed 1 night in Mar 2025

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Amenities
Exceptional service from the minute I arrived at the reception, desk until the minute I left. I came here as a solo traveler over my birthday. This resort had been on my radar for a few years and I’m so glad I finally booked it - I have traveled the world and it’s such a unique and beautiful space. I have never been one to choose an all inclusive, but the reviews made me want to try it. And I hate to even use that term for a property of this caliber. The food and drinks are incredible. The property is serene and immaculate, and the beach is swimmable and gorgeous. Thanks to everyone. I’ll definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Antigone

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High-attention to detail. Personal concierge to help coordinate your day. Special treats/desserts left in room to end your date. Friendly service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rob, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, the focus really is on wellness. Amazing property how you are pretty much staying in a jungle with monkeys! and cenotes, and lots of places to contemplate the world in peace, but then come right out of it onto a wonderful beach. The rooms are a bit small but be sure to get one with an ocean view. It makes them seem bigger. The place is VERY safe! Went through 2 gates to get in and there's security 24/7 pretty much everywhere, including the beach. A word about the food: I'm allergic to gluten which they seemed to address and they also really focus on vegan items as well. But I found myself craving some protein by the second or third day because the printed menus are pretty limited. What I didn't find out until the 5th or 6th day was that you could order items off the menu like steak tacos which I devoured, chicken to make items non-vegan, and chips and guacamole, etc. So be sure to ask right away and they can usually accommodate you. One other drawback IMO, is that they play dance music? whatever you call it, pretty much day and night in every restaurant, bar, etc. It got kind of tiresome and occasionally was just too loud. But if a unique property and lots of focus on overall wellness is your thing, you will love this place! Will definitely be back some day.
Stayed 8 nights in Feb 2025

10/10 Excellent

Aram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent food and Service

I could write a book in all the wonderful things about this resort. I’ll keep it simple. Service is over the top excellent, everywhere. The room was fantastic; a variety of pillows and the mattress was great. We mostly ate at Su Casa and Charley’s taco truck. My husband is a huge carnivore and even he found things he could eat and enjoyed. I felt so good eating clean all week. Our margaritas were all made with quality tequila and fresh juices. The bear bar at night was so relaxing but also entertaining. DJ one night and Sax player the next. We ordered grass fed burgers in the room one night. Beach is gorgeous! I’d give them 10 stars if I could and we will return for sure. Keep your eyes open for the wildlife, iguanas, coatis and spider monkeys!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria, Mountain View

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a magical weekend. The amenities, the food, the staff, the setting. All wonderful for peace and rest
Stayed 4 nights in Mar 2025

10/10 Excellent

Naomi

Stayed 7 nights in Mar 2025

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice vegan all inclusive resort. The vegan foods are better than I expected and there are enough non vegan meals or substitutions.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anna, rancho palos verdes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trip was amazing and I can’t wait to plan my next trip there
Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Charishma, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical✨

This is my third time at Palmaïa in a year. Every single thing has been perfect every time. The classes, the food, the rooms, the energy at the resort and the entire staff has been absolutely incredible.
Stayed 5 nights in Feb 2025