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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.0 star property

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Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

6 restaurants, international cuisine
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Aerial view
Couples treatment rooms, body treatments, hot stone massages
Suite, 1 Bedroom, Oceanfront (Master) | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(50 reviews)
  • 263.18 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)
  • 263.18 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds

7.8 out of 10
Good
(8 reviews)
  • 425.18 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(53 reviews)
  • 425.18 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(44 reviews)
  • 425.18 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(9 reviews)
  • 425.18 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(73 reviews)
  • 519.91 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Master)

  • 1020.55 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(10 reviews)
  • 561.67 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Premium Suite, 1 Bedroom, Oceanfront (Master)

  • 1057.02 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4-star hotel in Downtown Playa del Carmen

Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Some rates at Wyndham Alltra Playa del Carmen Adults Only All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. This beach hotel also offers a rooftop terrace, gift shops/newsstands, and tour/ticket assistance.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Wyndham Alltra Playa del Carmen Adults Only All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1518 out of 2661 reviews
Rating 8 - Good. 650 out of 2661 reviews
Rating 6 - Okay. 281 out of 2661 reviews
Rating 4 - Poor. 103 out of 2661 reviews
Rating 2 - Terrible. 109 out of 2661 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful 10 night stay. Staff are exceptional. If you are a beach lover this one is not for you! We are not big on the beach so this suited us just fine. Very close to 5th ave for shopping and night life. Would definitely go back.
Stayed 10 nights in Apr 2025

10/10 Excellent

Aubree

Stayed 4 nights in Apr 2025

6/10 Okay

Evgenia

Liked: Cleanliness
Stayed 8 nights in Dec 2024

10/10 Excellent

patricia l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was beautiful and clean! great food selection. however, there is a stench of dead fish that is vert overwhelming coming from the shore. there really is no Beach Here!!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Dominique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing trip!
Stayed 6 nights in Apr 2025

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront suite was amazing! Staff was incredible. Ade at Brasas was the best! We had him as our server twice.
Stayed 8 nights in Mar 2025

6/10 Okay

Anita

Traveled with partner
Liked: Amenities
Restaurants/ Food choices good- some of the staff were attentive- others weren’t. Paying extra for an ocean view but we couldn’t open the patio door due to the offensive smell. So we were disappointed.
Stayed 4 nights in Apr 2025

6/10 Okay

sofie mae

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Robert Weldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit. would love to come back for another visit.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael John, Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Beach wasn’t the best beach, but all the activities were awesome and around the pool. So the pool is were you wanted to be, and didn’t miss being on the beach
Stayed 7 nights in Feb 2025

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

6/10 Okay

Angela

Liked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Jesi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t rave enough about how amazing the staff was at the Wyndham Alltra. Everyone was so kind, fun & helpful and had a great attitude in conversation and service. Everyone felt like a friend by the time we left and the special people we met added to the experience In a big way. David, who is part of the entertainment team, was a shining star and made our stay sparkle with excitement, laughter, & energy. He is just one of the many that we will always remember from this vacation. There are a few things that weren’t a good fit for us. My husband and I came for our anniversary, and were very excited to relax along side the ocean side and sink into a tropical paradise. The vibe of the resort was definitely “Spring break” with the constant loop of the same 10 club songs, blaring from 10am-9pm and this got old real quick. We couldn’t even hear the ocean or birds with the constant music and activity. We would have loved to have heard some music unique to Mexico or some relaxing island vibes to match the stunning views. We felt like we were in a night club the entire time, and if this is what you’re looking for, this resort is perfect for you. Also, not a good beach w/ this resort and not suited for swimming, but you can wander down and find a better one as they are all public. The resort is located in the heart of shopping and restaurants. Overall great experience. This was just the wrong vibe for us and our tone/syle.
Stayed 10 nights in Mar 2025

8/10 Good

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Franca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort perfect location just wished there was a beachfront
Stayed 4 nights in Apr 2025

8/10 Good

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, food and staff. Only disappointment there was no beach at the resort and the smell of the seaweed was awful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sandy Da Cunha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Wyndham Alltra. The hotel was always spotless and every staff member we encountered were so friendly, sincere, and always happy. Entertainment staff especially David, Karla and DJ David kept us all entertained and the foam parties were so much fun. We loved every meal and one of our favourite things about this resort was the close proximity to 5th Avenue. Every night after dinner we would go for a walk with all the shops, restaurants, street entertainment and music everywhere. We all loved it (we were a group of 12) and we will be back again someday. Every morning we would walk a few minutes to the beachfront and enjoy the waves and warm Ocean water for a few hours and then would spend the rest of the afternoon at the pool. Thanks Wyndham for a wonderful vacation!!
Stayed 4 nights in Apr 2025

8/10 Good

Gabrielle Deschênes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, helpful and nice. The food was great. The place was beautiful.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mida Janet

Stayed 6 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and the cleanliness was amazing.
Stayed 6 nights in Mar 2025

8/10 Good

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The food was better than average. Less than 3 blocks to 5th Ave and an easy walk down to the public beach. Like everyone else says, not much if any of a beach on the property and the pool is fairly small, but the water felt great. I woukd totally stay there again!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Audi Ela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so much more fun then people think…I went on a girls trip here, and we struggled to find something bad about this resort. There was always something planed and to do. The service was out of this world and the food was to die for 10/10
Stayed 4 nights in Mar 2025