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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

6 restaurants, international cuisine
Suite, 1 Bedroom, Oceanfront (Master) | Terrace/patio
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    2 min walk
  • Quinta Alegría Shopping Mall
    3 min walk
  • Quinta Avenida
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

  • 263.18 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 263.18 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds

  • 425.18 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 425.18 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

  • 425.18 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds, Ocean View

  • 425.18 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Oceanfront

  • 519.91 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Master)

  • 1020.55 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

  • 561.67 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Premium Suite, 1 Bedroom, Oceanfront (Master)

  • 1057.02 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Pool
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All inclusive
Spa
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The price is $488
per night
$488 total
includes taxes & fees
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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4-star hotel in Downtown Playa del Carmen

Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. This all-inclusive hotel also offers a rooftop terrace, gift shops/newsstands, and tour/ticket assistance.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from room service (during limited hours).

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1514 out of 2680 reviews" "
Rating 8 - Good. 654 out of 2680 reviews" "
Rating 6 - Okay. 291 out of 2680 reviews" "
Rating 4 - Poor. 105 out of 2680 reviews" "
Rating 2 - Terrible. 116 out of 2680 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service, property conditions & facilities
Ultra clean, staff was amazing, beautiful pools
Stayed 6 nights in Sep 2024

6/10 Okay

Irene

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The rooms are very spacious and the pool side facilities are great. The access to the beach is a big plus. The towels, showering facilities and bed linen are of good quality. However, the bed was not too comfortable. The bar services, pool activities and evening entertainment were very good. The food was delicious but the presentation can be improved. We were there on honeymoon and we paid for an upgrade to a pool/sea facing room. We somehow expected this to be a complementary upgrade but paid since they indicated that it was not possible. We had a big issue with parking our rented car since the facility does not have parking spaces and we could not get coins to pay for the parking. The police almost confiscated our vehicle but the hotel management did very little to help. We spent a significant amount of time looking for coins everyday to pay for the parking which stole time that we should have spent enjoying our honeymoon. We feel that the management should urgently address this issue to make their customers stay more comfortable. The front office desk staff acted like they did not care throughout which really surprised us. On our second last day, we wrote a formal complaint to hotel management. Rosario, a manager, tried very much to address our coins issue. That night, we received special treatment during dinner and our room was decorated. While we appreciated her gesture, we feel that the special treatment should have been accorded to us from the beginning.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mireille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the excellent hospitality! Customer Service was primo! The staff is so friendly And accommodating that it makes for a very pleasant stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Zenzi

Stayed 4 nights in Aug 2024

8/10 Good

Haydee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Had to leave for the seaweed smell was too much and to bad. But a great place to stay. Possibly in the winter months.
Stayed 5 nights in Sep 2024

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place we love it
Stayed 4 nights in Sep 2024

10/10 Excellent

Hector, Brownsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Devon, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time would definitely come back. Just wish there was more entertainment at the resort.
Stayed 4 nights in Sep 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay and Staff was thoughtful
Enjoyed my stay. Welcome drink was delicious on arrival. Check in and out was easy. Staff was friendly, helpful and thoughtful e.g. a special happy birthday desert was waiting in room that we wasn’t expecting. Also, thank you chocolates from expedia were in room day of arrival. My only disappointment was pool and hot tub closed early, not all restaurants were opened e.g. steak restaurant and I couldn’t get a mimosa for my 7:30 am breakfast. Bar opens at 10am. Other than that as I stated I enjoyed my stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham Alltra Playa del Carmen is my go-to destination whenever I need a relaxing break. The all-inclusive experience is top-notch, with exceptional food quality and a wide variety of options to suit every taste. The resort offers a perfect balance of relaxation and fun, with exciting workout classes and lively foam parties on the weekends. The atmosphere is vibrant yet relaxing, making it an ideal spot for both unwinding and enjoying some fun activities. I highly recommend this resort for anyone looking for a well-balanced getaway.
Stayed 3 nights in Jul 2024

6/10 Okay

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit was good, however the smell from the seaweed was very unpleasant! Very hard to be outside and enjoy myself.
Stayed 7 nights in Sep 2024

6/10 Okay

Nasimeh

Traveled with group
Liked: Staff & service, amenities
Food was good. Staff were really nice. My room was clean except a guest left used Dental floss next to hanging towell & they clean the room again & they still left it there. One area had air condition to sit down & enjoy your food but other area had no air condition & the smell was really bad. They said the smell is from sea weed but they have swage problem. You could smell it in the room also. Their Mexican restaurant had no air condition. Weather was so hot & humid & no air condition & smell was hurrible!!! I would not go back to the place!
Stayed 5 nights in Sep 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Mohammed

Stayed 5 nights in Aug 2024

6/10 Okay

Joran, Valencia

Traveled with partner
Liked: Cleanliness, staff & service
Food experience at the property was highly disappointing! Only place where food was great is at the Italian Bellas restaurant. The “orange juice” they serve for breakfast is not real OJ, the other fruit juices are watered down. Beach area has lots of rocks, so you can’t go swimming in the ocean. The rooms are average. Be advised that the lower to mid tier rooms are over looking a PUBLIC road! The pictures online would make it seem it’s a garden view, it is not!
Stayed 5 nights in Sep 2024

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Loved it! Can’t wait to return!!
Stayed 5 nights in Sep 2024

4/10 Poor

Ruth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down. It’s old and it smelled like dirty water and fabuloso. Once we arrived I asked for reservations they said the girl who makes them was not there so we couldn’t make them. On Saturday they had raccoons running thought the hotel. The fan in our room didn’t work and the light in the patio didn’t work. My husband got food poisoning we had to stay another day for him to rest and that was complicated. I had to be on the phone for over an hour. I understand this is a 4 star but honestly this was a 3 star. The food was ok not great, the drinks very watered down, and it takes over an hour for the excursions. We will never stay there again.
Stayed 1 night in Sep 2024

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

farzad

Liked: Cleanliness, amenities, property conditions & facilities
It is an amazing hotel that I could but the staff are not that helpful and you feel the impression of they just want to get rid of every issue. 1- for the size of the hotel they have enough places yo eat but if you comparing it with bigger all inclusive they don't have menu options to offer. basically it os jist one buffet. 2- of you like cocktail this hotel is not the one. All drinks tase sweetner.' taste like the suger free cocktails" 3- Rooms are extremely spacious and well renowned and designed. 4- bathroom is exceptionally clean 5- AC works perfect and keep the temperature as you wish 6- entertainment is kust ok for the small hotel. overall this is a hotel I may visit again if I go to palaya del carmen
Stayed 1 night in Sep 2024

8/10 Good

Laurie, Plainfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the food was fresh multiple times a day! The staff were top notch in customer service and attentive even when it rained heavily multiple times during our trip. Mitzy is amazing and knows how to entertain. Luis was the Concierge that checked us in and his entire demeanor was welcoming. Overall the staff makes you feel welcome. I will say my sisters and I had a great time. I would say that a lot of activities shut down earlier than we would’ve preferred such as the pool, the bar and Karaoke. It gives best all-inclusive if you’re of a specific older age group and don’t want to be up late. I may return in the future.
Stayed 3 nights in Sep 2024

10/10 Excellent

cesar

Stayed 4 nights in Aug 2024

10/10 Excellent

Richard

Stayed 4 nights in Aug 2024

8/10 Good

Christine Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024