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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.0 star property

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6 restaurants, international cuisine
Suite, 1 Bedroom, Oceanfront (Master) | Terrace/patio
Premium Suite, 1 Bedroom, Oceanfront (Master) | Living area | 55-inch LED TV with cable channels, TV
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(48 reviews)
  • 263.18 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)
  • 263.18 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds

7.8 out of 10
Good
(8 reviews)
  • 425.18 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(52 reviews)
  • 425.18 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(44 reviews)
  • 425.18 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(9 reviews)
  • 425.18 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(72 reviews)
  • 519.91 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Master)

  • 1020.55 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(10 reviews)
  • 561.67 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Premium Suite, 1 Bedroom, Oceanfront (Master)

  • 1057.02 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4-star hotel in Downtown Playa del Carmen

Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Some rates at Wyndham Alltra Playa del Carmen Adults Only All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. This beach hotel also offers a rooftop terrace, gift shops/newsstands, and tour/ticket assistance.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Wyndham Alltra Playa del Carmen Adults Only All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1516 out of 2657 reviews
Rating 8 - Good. 651 out of 2657 reviews
Rating 6 - Okay. 278 out of 2657 reviews
Rating 4 - Poor. 103 out of 2657 reviews
Rating 2 - Terrible. 109 out of 2657 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Stayed 5 nights in Mar 2025

4/10 Poor

Stephen, wellington

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
This is a hotel not for relaxing. It is loud, the pool area is too crowded to even find a chair, and the beach non-existent - zero sand, tiny and covered with sea weed. The food, except for breakfast, borders on the inedible. Waiters are rude and unhelpful. I would never return and am shocked Wyndham allows its b=name on the property. The room - an alleged suite - was huge. But NO sofa, NO desk, NO normal closet - just empty space. NO place to sit and read.
Stayed 4 nights in Mar 2025

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was perfect except the massage. They need more experience. Everything else was amazing.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had everything to relax and enjoy! Shopping was nearby and safe. STAFF and Service was amazing!!!
Stayed 3 nights in Mar 2025

8/10 Good

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely and relaxing vacation. The service is incredible--every employee strives to make your stay enjoyable The restaurants were good, but not great. There are some very nice restaurants available within walking distance. The food on the resort was plentiful but not fine dining The beach was washed away during some previous hurricanes. Some days, the smell of the seaweed was just awful. Not certain if this was a spring phenomenon or year round We had a great and relaxing vacation. The spa is very nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk task. They know lots about what’s near by and how to get transportation. The bartenders love to laugh and have fun with everyone. The event staff know how to get a party going and have many events throughout your day to make you stay as enjoyable as possible. Food at every restaurant is super good and there is lots of choices. Overall 10/10, we will definitely be coming back for a 3rd trip!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ethan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience all around! We went with a large group of college students and had an amazing stay. There were lots of fun events that always kept us entertained. The food was amazing and we never got tired of it. The maids do such a good job at cleaning your room every day and restocking everything. The service and staff are so amazing and polite. Special shout out to Diego, David, and Oscar! They made our trip an amazing experience. Can't wait to go back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Margaret Flynn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We unfortunately got food poisoning during our trip from the sushi bar. We had no fan in our room, the front desk would not help us when we asked about the temperature being brought down because we could not get our fevers to break. I have never felt so sick in my entire life and they did not care whatsoever that had happened to us. For all the money we spent on this trip, we understand mistakes happen but for nobody at the resort to care to help correct it is disappointing.
Stayed 5 nights in Mar 2025

6/10 Okay

Rocio

Liked: Cleanliness, staff & service
The hotel is nice. The food is very average, they offer all the soda cans you want ( that you can take them yourself) but if you want drinking water you have to ask for it, which was very inconvenient. Also if you go during the spring break don’t expect a lot of sleep, there will be party and people screaming, I strongly recommend ear plugs to be able to sleep.
Stayed 7 nights in Mar 2025

10/10 Excellent

Pratik D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and the proximity to Fifth Avenue, which is an open area, compared to other resorts, which are situated by themselves. Alltra offered a comparable level of comfort when compared to our previous experiences. Furthermore, it offered a variety of activities for each day, allowing us to relax and enjoy the stay. Our stay was enjoyable, we would not have any negative points to mention.
Stayed 4 nights in Mar 2025

10/10 Excellent

Leslie Marilu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality was good, drinks were good but room service food quality wasn’t the best and that’s not included in all inclusive package. Less cabanas and more chair around the pool would have been nice. Perfect location for walking downtown.
Stayed 4 nights in Mar 2025

8/10 Good

Hal, Colville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our expectations were exceeded considering our last min change. The original trip was supposed to be in Aruba, but since they required a vaccine I had no proof of, we were denied the flight and instead, we flipped the trip to playa del Carmen with the Wyndham. It was a lot of fun. Most of the staff was great. The ones who give it their all, you can tell don’t resent others and it’s a true pleasure to make our vacation fun. The ones who do, you can tell they don’t like young American men. At least that’s how I was made to feel even though I was in a cabana (paid extra), speaking Spanish, very respectful and with this one particular staff member, I always felt like a problem despite tipping well at the beginning of the day. Good spots within walking distance and we enjoyed even seeing the nearby beaches where locals go. The excursion team at the hotel were a joy to work with to get the right trip for us to see Chichen Itzá. Food was good, only ask is mangos for breakfast with the other nice fruits. I’d go back to this place for sure and even bring more family with us, and just not during spring break with my annoying and overly attention seeking fellow (young) Americans.
Stayed 3 nights in Mar 2025

8/10 Good

Rubi

Liked: Cleanliness, staff & service, property conditions & facilities
The beach has too many rocks Lack of drawers in the room It makes no sense to go from the beach to the pool through the property without a shower to rinse off before entering the hotel.
Stayed 6 nights in Mar 2025

8/10 Good

Crisanto

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Went to the ventanas buffet restaurant and told the lady at the booth we were their for a quick salad and dessert and she said quick delights has that, basically running us off and I said no we want the food from the buffet instead and she made a nasty face at us !
Stayed 2 nights in Mar 2025

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place but no beach area
Stayed 3 nights in Mar 2025

4/10 Poor

Irene

Regret it.

Overpriced for the quality of food they offer, lack of access to the beach, limited hours to access the pool/food and overall the hotel starts simmering down and cutting activities around 8:30 pm.
Stayed 3 nights in Mar 2025

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and close to the centre of Playa del Carmen. The staff was great - and the rooms are nice. The pool area is quite noisy - with loud music playing for much of the day... which was a big downside for us. And the beach is basically non-existent.
Stayed 7 nights in Mar 2025

10/10 Excellent

Herminia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort filled with amazing staff members who go above and beyond. The pool is great ans its walking distances from so many hiding gens! Def would recommended this spot. It doesn't have a private beach but its walking distances to multiple public beaches
Stayed 3 nights in Mar 2025

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 5 nights in Mar 2025

8/10 Good

Elyse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely one week stay at Wyndham in March 2025. This resort is really good for the mid-range price. Pros: - Best food I've had at an AI and honestly many restaurants I've been to. Even the buffet food was amazing. - 1 block away from Quinta so easy access to the town, food, shopping, nightlife, etc., but far enough away that you can't hear it all night. - Resort is clean and kept-up - Staff are friendly for the most part - Lots of areas to sit and rest or join the fun depending on your preference - We walked from ADO on Quinta and was an easy 15 minute walk to the hotel Cons: - Resort is a bit outdated and some of the wear and tear is showing - Beach is small and rocky on the very edge of the hotel - Seaweed piles up on the shore beside the beach and can smell if left in the sun - Guests get limited number of water bottles and can only receive 4 extra from room service. We did not get our allotted amount during house cleaning one day and staff still would only give us 4 as a "refill" - Octopus from Brasas gave mild food poisoning to our guest and another we spoke to. Resort is overall pretty good and would recommend for people wanting to stay at a budget-friendly AI
Stayed 7 nights in Mar 2025

10/10 Excellent

Sofia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I didn’t love was that it smelled AWFUL until about 11:30 everyday. But it was a great trip! The buffet was great, italian was great. Zarape (Mexican) and Brasas (grill) were both awful. The bars were so fun, and the little beach bar was adorable. The beach at night wasn’t super secure but during the day the security did a good job for the most part from deflecting tourists scams. I didn’t love that everywhere I went it seemed like they were trying to get me to buy an extra package, and the spa people harassed me pretty aggressively, but again. I survived. Overall, I would totally stay again!
Stayed 5 nights in Mar 2025

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose, who did the yoga and other activities was great, lovely way to start each day practicing yoga overlooking the ocean
Stayed 5 nights in Mar 2025