*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- Buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
Activities and facilities/equipment
Lessons/classes/games
- Bartending
- Cooking
- Dancing
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Surcharge for premium food items
- Minibar
- Surcharge for room service
- Spa/beauty facilities and services
- Dancing classes/lessons included
- 24-hour room service
- Buffet-style meals included
- Onsite entertainment and activities included
- A la carte dining included
- Bartending classes/lessons included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- Surcharge for premium food items
- All available beverages included
- Spa/beauty facilities and services not included
- Surcharge for room service
- Onsite live performances included
- Minibar not included
Property Features
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include a conference center. This luxury property also offers a children's pool, a health club, and a spa tub. Onsite self parking is complimentary.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a smoke-free property.
- Waterslide
- Children's games
- Children's toys
- Number of outdoor pools - 5
- Number of spa tubs - 1
- Elevator
- 24-hour front desk
- Business center
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Conference space size (meters) - 2323
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Shopping on site
- Pool umbrellas
- Total number of rooms - 488
- Internet access - wireless
- Number of floors - 3
- Number of buildings/towers - 8
- Internet access
- Coffee/tea in common areas
- Number of bars/lounges - 16
- Full-service spa
- Number of beach bars - 1
- Number of swim-up bars - 1
- Free water park access
- Beach umbrellas
- Conference space
- Meeting rooms
- Tours/ticket assistance
- Year Built - 2011
- Free WiFi
- Pool sun loungers
- Sauna
- Health club
- Smoke-free property
- Number of coffee shops/cafes - 1
- Children's club (free)
- Children's pool
- Spa services on site
- Wheelchair accessible – no
- Number of restaurants - 13
- Dock
- Conference space size (feet) - 25005
- Ballroom
- Banquet hall
- Reception hall
- Laundry facilities
- Beach towels
- Television in common areas
- Arcade/game room
- Wedding services
- Outdoor entertainment area
- Multilingual staff
- Outdoor furniture
Family Friendly Amenities
- Free water park access
- Number of outdoor pools - 5
- Children's pool
- Waterslide
- Free WiFi
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Arcade/game room
- Playground on site
- DVD player
Room Amenities
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Room service (limited hours)
- Television
- Minibar
- Daily housekeeping
- Phone
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Balcony
- Designer toiletries
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Turndown service
- DVD player
- Wireless internet access
- Access via exterior corridors
- Blackout drapes/curtains
- Internet access (complimentary)
- Slippers
- Cable TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- TV size: 50
- TV size measurement: inch
- Rainfall showerhead
- Furnished balcony
- Bathtub or shower
- Balcony or patio
- Furnished balcony or patio
- Towels provided
- Bedsheets provided
- Number of beds 2
- Wardrobe or closet
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
Nearby Activities
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Playground on site
- Ecotours nearby
- Fitness classes on site
- Swimming nearby
- Windsurfing nearby
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: MXN 33 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 48 hours
Children and extra beds
- Children are welcome.
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Contactless check-in and contactless check-out are available.
Hotel Reviews
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