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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property

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Restaurant
Property video
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Hot Tub
  • Parking included
  • Room service
$512
includes taxes & fees
Sep 5 - Sep 6

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Punta Esmeralda Beach
    ‪11 min walk‬
  • Quinta Avenida
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.6 out of 10
Exceptional
(37 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(25 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star property in Luis Donaldo Colosio
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include a conference center. This luxury property also offers a children's pool, a health club, and a hot tub. Onsite self parking is complimentary.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a smoke-free property.

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 51 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1002 reviews
Rating 8 - Good. 220 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff.
Stayed 4 nights in May 2025

8/10 Good

Edgar Julian, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

4/10 Poor

Bridgette

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I feel bad leaving a negative review but This was such a poor experience, I feel like people with young kids need to know. We were a group of 11. 3 families with a total of 6 adults and 5 kids, 2 under 2 years old. I don’t want a generic response from the resort, I just want young families to know. Pros - Nice large rooms - Staff are friendly. - Nightly entertainment is better than most resorts, the kids liked it. - Beach is cleaner than most resorts Cons - Food poisoning in our group on two separate days. When we let the manager know they said “food poisoning does not exist on this resort”. - Food even without food poisoning is well below average for resort food. Not much selection and very little for kids. - A la carte reservations were all very late, even if you get to the reservation counter as soon as it opens. Difficult with young kids and impossible to have a group dinner with our group of 11. - The pirate ship pool was open the first day and we spent the whole day in it and was closed from day 2 to the end of the vacation with no heads up. Our group had 5 young children so we were left to the large pool with nothing for kids. The water park is geared towards big kids and unfortunately our kids didn’t enjoy it. - Staff opened our room door even with the do not disturb sign on. I was changing in 2/3 of the instances. This was very uncomfortable. - Loud wedding right outside our window one night. - Constantly trying to upsell, it gets tiring.
Stayed 7 nights in May 2025

10/10 Excellent

Vikash J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing only one thing need to improve is dinning option and more variety other wise it’s five star the and service n staff are amazing excellent.
Stayed 6 nights in May 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel room. Great staff that went out of there way to accommodate us when there was a slight miscommunication. Good food options and activities. Clean safe and well maintained. Our son loved the water park...and so did we! We definitely recommend this hotel.
Stayed 6 nights in May 2025

6/10 Okay

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

Dave

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 5 nights in Apr 2025

6/10 Okay

Keith Michael

Stayed 6 nights in Apr 2025

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not much to do, beach dirty
Stayed 5 nights in Feb 2025

4/10 Poor

Yan

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
limit access to the pool no one tells me about it . did not refill the drink in my room every time
Stayed 6 nights in Apr 2025

8/10 Good

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love going to this every year ( 3rd time ) and every-time I’ve been there the service and environment has been excellent. I will highly recommend this place to friends and family. Only thing I will say is that something’s are overpriced to the point it’s unfair but hey that’s how they make money.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amir

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, safe, nice atmosphere, clean and friendly staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bojan

Stayed 7 nights in Apr 2025

10/10 Excellent

Sarah

Stayed 4 nights in Apr 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Grandkids enjoyed the pool. Restaurant Food was disappointing. Spa was great!
Stayed 7 nights in Apr 2025

6/10 Okay

Schwan

Stayed 6 nights in Apr 2025

6/10 Okay

Jeaneane

Stayed 4 nights in Apr 2025

10/10 Excellent

Rafal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 9 nights in Apr 2025

10/10 Excellent

Tatiana

Stayed 6 nights in Apr 2025

10/10 Excellent

Elmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy place, replace cushion billiard table
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose Manuel Magana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Yana, Brooklyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort !!!
Stayed 4 nights in Apr 2025