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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Restaurant
Restaurant
Exterior
5 outdoor pools, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Quinta Avenida
    ‪6 min drive‬
  • Quinta Alegría Shopping Mall
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

  • 624 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

  • 1980 sq ft
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

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Exterior

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The price is $290
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$354 total
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About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star property in Luis Donaldo Colosio
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include a conference center. This all-inclusive property also offers a children's pool, a health club, and a hot tub. Onsite self parking is complimentary.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a smoke-free property.

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 608 out of 1004 reviews
Rating 8 - Good. 213 out of 1004 reviews
Rating 6 - Okay. 94 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Morgan Cameron

Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Allison Olga

Stayed 8 nights in Nov 2024

10/10 Excellent

Nataliya V

Stayed 8 nights in Nov 2024

10/10 Excellent

Nolan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was always something going on that was interesting, they carved up a whole tuna in the front lobby for dinner. It was awesome to watch.
Stayed 8 nights in Nov 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything here but the food was okay I only liked the hibachi food
Stayed 4 nights in Nov 2024

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, long beach and helpful staff.
Stayed 7 nights in Nov 2024

4/10 Poor

YOUNG SAM, Palisades Park

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2024

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Elena

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property. Good for families with kids.
Stayed 6 nights in Nov 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time back to Paradisus Playa Del Carmen. It's a really amazing family friendly resort that just really works for our family. We get the master suite and love the huge room. The restaurants are great, the pools are wonderful and the staff if amazing. We like to make our way around the resort during the day and get in a little beach time, pool time and sometimes the amazing water park. It's a real luxury experience at a family friendly laid back resort for a reasonable price. I highly recommend. We will be back again next year.
Stayed 6 nights in Nov 2024

10/10 Excellent

Elka, Toronto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! The hotel was clean, good food choices, big hotel rooms, and very friendly staff. The waterpark and kids club were a lot of fun.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dmitry, Holland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Zaraan, Boalsburg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with great variety of food & drinks. Would love to come back definitely
Stayed 5 nights in Nov 2024

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
Stayed 5 nights in Nov 2024

6/10 Okay

Dominic

Traveled with family and small children
Disliked: Staff & service
Did not like the fact I was getting hassled every day on spa treatments , and timeshares a big turn off. Also when it says it all inclusive resort there were restrictions were I could not go to the restaurants unless I paid $120 more a night. I was told when I got there kind of disappointed.
Stayed 7 nights in Nov 2024

10/10 Excellent

Farzaneh

Stayed 3 nights in Nov 2024

8/10 Good

Shantunu, glenmoore

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great resort and dining options.
Stayed 4 nights in Jul 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 5 nights in Nov 2024

8/10 Good

Martin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. One of the bests. Could improve in the water activities offered. Food is great and staff very friendly. 👍👍👍
Stayed 5 nights in Oct 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Stayed 5 nights in Sep 2024

2/10 Terrible

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I demand a REFUND - my booking, in writing, states I get a free excursion for 2 - and the hotel did NOT honor this. They said they don't even offer this and told me Orbitz isn't an "agency" that they use. However, they had my reservation through Orbitz, so it is clearly a site they use for bookings. But they said I had to take it up with Orbitz because Orbitz promised the excursion and not them. So I demand a refund for my stay. Who do I call at Orbitz? And if you are booking through Orbitz - be careful if they say you are getting a free excursion. The only reason I booked the room I booked - was because it said I would get a free excursion. No excursion? Then the room is NO WAY NEAR worth the cost.
Stayed 1 night in Nov 2024

10/10 Excellent

Doraly

Stayed 6 nights in Oct 2024

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
How big it is and how convenient for families
Stayed 4 nights in Nov 2024

10/10 Excellent

Wilmar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Oct 2024