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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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View from property
8 bars/lounges, 2 poolside bars, beach bar
8 bars/lounges, 2 poolside bars, beach bar
Garden
Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

View from room

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1371 out of 2627 reviews
Rating 8 - Good. 661 out of 2627 reviews
Rating 6 - Okay. 328 out of 2627 reviews
Rating 4 - Poor. 133 out of 2627 reviews
Rating 2 - Terrible. 134 out of 2627 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

adam

Liked: Cleanliness, staff & service
Property is three star and in need of updating. Having said that, very nice laid back feel to resort and not too many people about. Too many people disrespecting the fact its a non smoking resort. Food good, entertainment okay.. enjoyed it
Stayed 7 nights in Feb 2025

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, there was a lot of entertainment available, and they were great at helping navigate food allergies. I loved that they had photo ops and helped capture some great memories of my trip. The property was well maintained and housekeeping was great. I loved my stay here, we will be back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! Amazing staff friendly fun activities and resort. Good food!
Stayed 4 nights in Feb 2025

10/10 Excellent

Juma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly. Had swim up suite and it was nice
Stayed 7 nights in Feb 2025

10/10 Excellent

Joshua

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this resort. The staff were friendly and attentive, food was great and the drinks were always spot on. Highly recommended this to anyone looking for a great time, but also a quiet evening to relax.
Stayed 7 nights in Feb 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 7 nights in Feb 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxation, sun, amazing staff, beautiful room

The swim out room was beyond worth it! We spent so much time there. Food was ok, the buffet was actually our fav. Beach was cute, but rocky if you go in the water- you need water shoes. Workers were everywhere always cleaning and happy- they were all wonderful. Full service drinks delivered to us at our room! Beautiful weather. Would absolutely come back.
Stayed 5 nights in Feb 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and service was wonderful. Swim up room was a perfect location for realxing afternoons after time spent at the beach. We would definitely return for another trip.
Stayed 6 nights in Feb 2025

2/10 Terrible

ronen

Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of the property is poor .we left the fallowing day to another hotel . The management refuse refund , we will refuse any charges .
Stayed 8 nights in Feb 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the friendliest we have ever had the pleasure of meeting.
Stayed 3 nights in Feb 2025

10/10 Excellent

Graham, Mt Baldy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time as always!
Stayed 8 nights in Feb 2025

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great resort if you are looking for a relaxing stay, without the long buffet lines and pre booking of restaurants. The ability to go to the sister resort for a more lively night life and a “party vibe” then return to the relaxing environment at this resort was a win for us. The entertainment team was exceptional, and we looked forward to the nightly shows.
Stayed 7 nights in Feb 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Me and My wife really enjoyed our stay. What I loved about the resort was the different areas, so you had your party area and then you also had a relaxation area. The Buffay was phenomenal with 1 million choices. And then the restaurants were great as well, they say no reservations needed, but we found that the wait time would be anywhere from 30 minutes to an hour. So we had to plan accordingly. But two days we just went to the buffet instead and it was perfect. We will definitely be recommending this to our friends and family, and we plan to go back. The staff is super friendly and very helpful. Always saying hello and remembering us by name.
Stayed 6 nights in Feb 2025

6/10 Okay

Dana

Traveled with group
Liked: Cleanliness, property conditions & facilities
The restaurants with the exception of the buffet and Hibachi, were not accommodating to our group of 10. Would not let us make prior reservations and would only accommodate if we purchased 2 bottles of wine, which we did not.
Stayed 5 nights in Feb 2025

10/10 Excellent

julie

Stayed 4 nights in Feb 2025

10/10 Excellent

Azmina

Stayed 6 nights in Feb 2025

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff service and good food
Stayed 4 nights in Feb 2025

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the start of my trip until the end was perfect! The food, the ambiance, the staff, were top notch
Stayed 5 nights in Feb 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here with my husband great staff great resort
Stayed 3 nights in Feb 2025

10/10 Excellent

Derrick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized and clean. The food was top notch and the staff were excellent. Really enjoyed the adults only aspect of this resort, it was quiet and friendly while still offering group activities.
Stayed 5 nights in Feb 2025

6/10 Okay

Stephanie Erica, New Ulm

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beach was located on the other side of the property, bar in the pool closed at 5pm, we're adults and only adults are allowed at this property so I'm not sure why it couldn't close later than 5pm. Make sure men bring pants as shorts are not allowed at all. You will have to eat in the buffet the entire time. Beach area has ROCKS so it makes it very difficult to enjoy the ocean. The beach itself is small. The sister property would have been better and more accessible.
Stayed 5 nights in Feb 2025

10/10 Excellent

Andrew, Sylvan Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Lindsey

Stayed 6 nights in Feb 2025

8/10 Good

Sum-Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very quiet and relaxing. If you are looking for relaxation and not really a party turn up vibe this is it. They do have activities where you can have fun and party but for the most part it is a chill environment. My stay was in early February. Loved how they recognized it was my birthday and dropped off complimentary gifts to my room daily.
Stayed 3 nights in Feb 2025