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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
13 outdoor pools, pool umbrellas, sun loungers
8 bars/lounges, 2 poolside bars, beach bar
8 bars/lounges, 2 poolside bars, beach bar
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1274 out of 2500 reviews
Rating 8 - Good. 638 out of 2500 reviews
Rating 6 - Okay. 314 out of 2500 reviews
Rating 4 - Poor. 147 out of 2500 reviews
Rating 2 - Terrible. 127 out of 2500 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a solo stay at Platinum Yucatán Princess for one week. I felt extremely safe and all needs were met. I had services at the spa and everyone was fantastic. I loved spending time on the beach. At the time I went, there wasn't an issue with me getting a beach chair at any time of day. Yes, the ocean is rockier than other areas but the water was clear and the waves weren't too high and best of all...no seaweed! There are a number of pools so you can go to an area and be a part of the party pool or find a pool that is secluded and quiet. The food options were plentiful, however, it did taste like hotel type food. It wasn't the best but it was all definitely edible and there were many different options. For the drinks, the main problem I had was the red and white wine. I did not care for either of them and as a wine drinker that was a little bit of a turnoff but they have everything else under the sun that you can think of and so having a drink in your hand is not a problem. The staff was very nice and accommodating.
Stayed 7 nights in Nov 2024

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was right beside the beach and all the restaurants and activities. Room was nice, facility was very clean and staff were awesome. I would definitely go back to the adult only side.
Stayed 5 nights in Dec 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property that was great for long walks
Stayed 12 nights in Nov 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here twice . We will definitely be back . Our only issue was the ocean at the adults only section was very rocky . I would recommend water shoes .
Stayed 5 nights in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Trip!
Stayed 8 nights in Nov 2024

8/10 Good

haydn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What we expected
Value for money, used a lot of the next door resort. Buffet -adequate, food, luke warm. Rodeo grill, basic lunch. Evening, food and service great. Faff with pool towel process
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Stayed 6 nights in Nov 2024

10/10 Excellent

Diamond M

Stayed 3 nights in Nov 2024

8/10 Good

Krity

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great - staff were nice at the main restaurant and the bell boys were very chatty and funny! Concierge was not helpful at all; they gave the impression that we were bothering them whenever we went to see them.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our time here. It was a nice vibe. everyone was very friendly. Spa took great care of us. Mimosas every morning and a latte with irish cream. How can you beat that start to your day
Stayed 7 nights in Nov 2024

10/10 Excellent

Luke Kumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially we thought the cleanliness could have used a little work due to some stains on the bedding. Hotel was quick to switch out. Buffet was incredible. Staff was fantastic. Entertainment team were terrific. All the food, drink, and amenities were perfect for a nice getaway.
Stayed 8 nights in Nov 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2024

10/10 Excellent

zulima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
All good
Stayed 9 nights in Nov 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Nadianie Saint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Plantinum Princess. The staff were always kind and helpful. The food from the buffet was also good. They had a variety of options to choose from. Although, their snack menu is limited. For dinner, I very much enjoyed Amora and Skylight (extra charge). If you go to Skylight, I recommend the grilled scallops and rack of lamb. So so delicious! Hats off to the female chef there! I also ate at La Bruschetta. The service was terrible and the food wasn’t great. It took 15-20 minutes to get a glass of water. I had to flag someone down to even get service. I ordered my cocktail (lychee or lemon drop) and appetizers. They brought out an espresso martini 30 minutes later. I told him that’s not what I ordered. Came back another 20 minutes later without a new drink only to tell me they don’t have items for either drink. At that point, I was annoyed and just told him I’ll keep the espresso which I barely drank. The mushroom soup was definitely from the bottom of the bowl because there were clumps (it wasn’t mushrooms) in my soup. The frutti di mare risotto was under cooked. I genuinely thought I chipped a tooth with one of the pieces. Thankfully, I didn’t. It did have great flavor which made up for it. The seafood in the risotto wasn’t cleaned well as I also ate some sand. I left very disappointed! I would definitely go back to the resort. I wish they had more fun pool activities or parties on the adult side especially during the day!
Stayed 3 nights in Dec 2024

10/10 Excellent

kamala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Rick

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Construction in and around the building #4 all night and day. Jack hammering concrete, remodeling, etc... Locked in a bathroom because door handle needed replacement. Key card did not work, multiple trips to lobby to fix!
Stayed 7 nights in Nov 2024

10/10 Excellent

Rigels

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great food. Clean
Stayed 6 nights in Nov 2024

10/10 Excellent

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just got back from vacation with a group of our friends. We had the best time. I want to start by saying that we haven’t been on many all-inclusive vacations so don’t have a ton of experience to compare other vacations to. The adults only was amazing though the drinking vibe might be higher. I’m not sure I could go to a family now. The food was great-we enjoyed sometime at each restaurant. Loved not having to make reservations. We liked the buffet even and found something every day. My husband loved the steak at Rodeo Grill and I really enjoyed the Japanese show (you need to show up at 530 to book a time for that.) We enjoyed yoga, Pilates, paddle boarding. The beach is beautiful though a little bit rocky. Only my husband went in more than once. The sunrise was gorgeous!! The pools were great and we moved around during the day depending on sunlight and activities. The staff was nice. The entertainment was great. Weather was great. The drinks were delicious. Get the mango mojito! I felt the place was really clean though once in a while getting towels to your room was an extra step. The place is walkable. I heard people complaining was too big and people complaining it was too small. I felt it was the perfect size. We ventured off the resort to a cenote and loved it. We took the public transit because the cabs were insanely priced. We also to the hotel transit to Playa Del Carmen for $5pp. It was nice to walk around but touristy $ :) Try the beach wings!
Stayed 7 nights in Nov 2024

10/10 Excellent

Gabriel

Stayed 4 nights in Dec 2024

8/10 Good

Cora Michelle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Property was nice but we had cockroaches in our room and didn’t find the cleaning was done well
Stayed 7 nights in Nov 2024

8/10 Good

Koyal Shiksha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In our room our sink broke, and we had issues with properly closing the tap. The coffee maker was not cleaned and we had issues with our requests of pool/beach towels not being answered. Other than those things, the food was good, entertaining was lively, staff was for the most part excellent, and the area around the property was well maintained. We wish there were more beach chairs or a reservation cap as my partner and I walked several times across the beach to the sister hotel and back without finding a spot but there were many chairs unattended with belongings and no owners in sight. Room service was great, drinks were great, and the bartenders had good rapport with their guests. I wish Yucatan PLATINUM also tacos at its beach food bar.
Stayed 5 nights in Dec 2024

6/10 Okay

Liam

Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024