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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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8 bars/lounges, 2 poolside bars, beach bar
8 bars/lounges, 2 poolside bars, beach bar
Garden
Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1328 out of 2573 reviews
Rating 8 - Good. 654 out of 2573 reviews
Rating 6 - Okay. 321 out of 2573 reviews
Rating 4 - Poor. 141 out of 2573 reviews
Rating 2 - Terrible. 129 out of 2573 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 5 days! The staff was very helpful and considerate. The beach was fairly private and peaceful. A little walk down to the family side of the resort afforded a nicer swimming area. Most of our dining was above average. We realized on our last day that the restaurants on the family side were available to us by reservation. Maybe worth looking into. The night shows in the theatre were fantastic! We were happily suprised at the quality of the performers. Overall a great week!
Stayed 5 nights in Jan 2025

10/10 Excellent

Felicia

Stayed 4 nights in Dec 2024

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service. Wide range of restaurants not needing reservations. Great variety of foods. Loved the shuttle that would take you to the sister resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Teressa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Maybe because we came off season but the staff were super nice and friendly! The buffet food was delicious! Would definitely recommend going to one of the stations where they cook fresh food like tacos burritos. LOBSTER !, yes lobster, omelets whatever it may be for the day. Love the Mimosa type cocktails for brunch. Staff was amazing! Had a great experience will definitely come back. Con... Like most hotel rooms that we stayed at in Mexico and Caribbean the rooms are musty and the sheets are damp/moist. But guess that's what you have to contend with in those areas. Also be careful when leaving your patio door open at night the mosquitoes will get in and eat you alive.
Stayed 3 nights in Jan 2025

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was greats Needs a games room with pools tables, ping pong table, foosball table , darts board, board games , cards . Something that guess can access 24/7 without being part of the entertainment activities.
Stayed 8 nights in Jan 2025

8/10 Good

Katherine Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrew

Stayed 4 nights in Jan 2025

6/10 Okay

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have been to plenty of all inclusives, this is the first one that they charge you for extra pop or beer in your mini fridge. Also the room service menu is terrible! Especially breakfast , the only options is fruit and toast , otherwise you walk a fair amount to get to the buffet. There’s no cute coffee shops with snacks like all other resorts we’ve stayed at. Oh and you have to bring your towel from your room to the beach, they don’t offer you any towels at the pools or beach. Overall, it’s clean, swim ups are nice, staff is very nice , just wouldn’t pay what we did to stay here again. I’ve been to much better.
Stayed 4 nights in Jan 2025

8/10 Good

Heather L

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The entertainment crew was amazing. All the buffets was great. Staff was amazing. The side restaurant was wonderful. We had a great time.
Stayed 4 nights in Dec 2024

10/10 Excellent

Danielle, Milwaukee

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time back to this resort. The entertainment group and staff are so personable and really do make the entire experience! Restaurants are great with different food options. Hibachi was amazing. The pools are so nice and warm. Only complaint is our room AC can't go below a certain temp so it never got very cold for sleep.
Stayed 6 nights in Dec 2024

10/10 Excellent

Cynthia Lannen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Nazir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just so beautiful, warming reception and great customer service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great mainly, but one thing I wish I knew before booking - we had a swim out room and the pool equipment was under room, so it was pretty noisy all the time, we asked staff to reduce the noise and it helped a bit, but not fully. So make sure it's not the case when you are booking ..
Stayed 4 nights in Jan 2025

10/10 Excellent

Donald bm

Liked: Cleanliness, staff & service, property conditions & facilities
The service is exceptional
Stayed 3 nights in Jan 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lisa M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and beautiful. The staff was very friendly and helpful. The restaurants we dined at were delicious. We enjoyed the beach and the beach bar. The pool, pool bar and activities was always a fun time. The room I booked had an issue (the room had a mold/mildew smell and after a one night stay I was not sleeping another night in it) and we were moved to another room which was okay. It still was considered a swim out like I had, but had two double beds when I specifically booked a junior suit with a queen bed swim out for two of us. We were moved from the main pool area to the back side of the resort near the road which was not what I would of expected for the price I paid. But they claimed that is all they had. This was my only complaint. Other than that, we enjoyed our time.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jaden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time ever leaving our country and we absolutely loved this place people with such big hearts and always always happy people
Stayed 8 nights in Jan 2025

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the walking animals
Stayed 6 nights in Dec 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Furniture was not confortable
Stayed 5 nights in Jan 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jan 2025

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por dónde empezar- Beto, Ram, Luna, Maru- son un equipo increíble!! Definitivamente lo mejor de este hotel es su staff, y más nadie el equipo de animación! Es la quinta vez que vengo al Platinum y se que es lo mejor- desde la comida a las actividades, la atención y amabilidad siempre lo distinguen. Los shows de la noche, un talento increíble! Los bailarines son de primera y a demás de todo se ve que disfrutan del show al 100! Los de seguridad, el bar (Cristian, muchas gracias!) y todo el equipo hacen de tu estadía un encanto- muchas gracias todos, definitivamente se que por algo siempre regreso acá y espero estar de vuelta muy pronto!

10/10 Excellent

Soranikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, i would just suggest a better music selection and no cane sugar in the drinks It made me a bit nauseous not used to it
Stayed 4 nights in Jan 2025

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, excellent dining options, very friendly staff. First time to stay in an all inclusive and it definitely was worth it. The only thing I did not like is the darkness in the buffet area and restaurants. I know it is romantic but when your old it's hard to read in very dim lights. Overall a wonderful trip.
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property, great staff. Overall a great experience.
Stayed 7 nights in Dec 2024