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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
13 outdoor pools, pool umbrellas, sun loungers
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1338 out of 2580 reviews
Rating 8 - Good. 651 out of 2580 reviews
Rating 6 - Okay. 321 out of 2580 reviews
Rating 4 - Poor. 141 out of 2580 reviews
Rating 2 - Terrible. 129 out of 2580 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Apr 2023

6/10 Okay

Marina

Traveled with family
OK
Stayed 7 nights in Jan 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did a great job hosting, there were different events daily and the beach was very close and clean. First time not being sold on a timeshare while at a facility. They even upgraded our room for free. Definitely recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Vincent Martin Battestelli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible. We had a group of friends and couldnt have asked for a better time. Jonathan and Luna (i think that was their names) running the entertainment evey night did a great job. Every night had entertainment. Casino games. A mexican game night. And the prizes were hats tshirts etc. Not just junk. We did a fishing excursion. Chefs Rubicel and Hector cooked up the fish we caught and it was delicious. The food was great at the buffet. Im usually a "reservation every night" guy but the buffet was so good and had pretty much all the dishes anyway. You really do go up to the counter and pick out a steak. And they cook it perfectly. The tacos were great. There was a pork station that I will compare every buffet to now. They did sushi one night and brought in the chef from the restaurant and he hand made it for you. So good. The beach resturant was great. Hot food and a nacho bar. Ceviche out in the sun isnt for me but the wings were way better than I expected. Good drinks. Theyll make you whatever you want and a good selection. Good friendly service from every one. Stage shows were fun. Good pool. We were back in the suite area so it was nice and quiet. The foam party was cool. The batting cages are probably more fun in Not August. We were melting but they worked. Slight issue with our reservation but the guy in the office knew exactly how we could correct it. Bed was pretty uncomfortable. Lock your sliding door if on the first floor. Coatis know how to open them.

10/10 Excellent

Yasna MARCELA, croton on hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Jan 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable. The food was very good, but the service in the restaurants was sometimes lacking in that it was very slow. The drinks were very good and bar service was great. We also enjoyed the nightly entertainment. The beach was a short walk, and had lots of chairs, a beach bar and small outdoor cafe. There are a lot of rocks in the water so bring water shoes. We had a nice room with a king bed, pool view and large balcony. Pool towels are in the room, not the pool. We didn’t have a way to exchange wet pool towels except to go through housekeeping. Our room never felt really clean. The floor wasn’t swept daily, and there were cobwebs behind the door. Overall, we enjoyed our stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Juan Carlos

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Night entertainment was good, staff was great at the bars while some of the wait staff at the Yucatan buffet need to be more attentive. The room where we were had a small water leak coming from back of the toilet upon arrival (There was maintenance staff hammering for couple of days in the next room), went about my business thinking nothing if it..It was flooding the entrance to the the room a couple of days later. We were moved to a different room where the walls in the bathroom looked just like the other bathroom with the paint blowing out from humidity and a strong mildew smell.
Stayed 6 nights in Jan 2025

6/10 Okay

Monica

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff wasn’t very friendly and the food at the buffet could have been better.
Stayed 7 nights in Jan 2025

6/10 Okay

Sonia

Traveled with group
Disliked: Cleanliness
Rooms were not the cleanest and the resort was a bit old. Wait staff at the restaurants were very rude and not accommodating, but the staff everywhere else was very kind. Beach access was great (probably the nicest along that whole stretch of resorts) and it was always easy to find a spot. The resort is not big and so it is easy to get around.
Stayed 5 nights in Jan 2025

8/10 Good

Delroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Yohanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 6 nights in Sep 2024

10/10 Excellent

Marcel

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Been here for the 3rd time and I have absolutely loved it every time. Best 5 star adults only resort for the price in Mexico
Stayed 7 nights in Jan 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically, it was really nice, and the staff was great. In regards to cleanliness, there were some opportunities in our suite bathroom. It was clear a deep clean and not been performed in a while
Stayed 6 nights in Jan 2025

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering this is meant to be a bit more of a "budget friendly" all inclusive, it had everything we could have wanted. Had a junior deluxe swim out unit and it was fantastic, highly recommend the swim out room. Food was plentiful and tasty, entertainment was surprisingly good, drinks were extra boozy, and there was plenty of activities to keep us busy for a week. Plus you get access to all the amenities of the much larger resort right next door (like night club, sports bar, beach volleyball) and everything takes only minutes to walk to. Highly recommend this resort!
Stayed 7 nights in Jan 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with friendly staff.
Stayed 4 nights in Jan 2025

8/10 Good

William Douglas Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a vacation affordable but not the best bea h but super quiet
Stayed 7 nights in Jan 2025

10/10 Excellent

Tony, Elmont, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Seham, Burlington

Amazing
Stayed 4 nights in Jan 2025

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet, good food
Stayed 5 nights in Jan 2025

10/10 Excellent

Ida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at this resort and we will come back for more. The adults only shows at night are very fun and engaging. We loved our swim out room at building 3 because it was close to the main pool with all activities and music. Entertainment during the day was excellent, however, some activities were cancelled to rainy weather. Shout out to Rhamses, Joni, and Luna from the entertainment team for making our stay comfortable and fun. Also, Bryan from Yucatan buffet was the best waiter ever. We will definitely visit again.
Stayed 7 nights in Jan 2025

2/10 Terrible

Michael

Traveled with partner
Stayed 7 nights in Jan 2025

8/10 Good

Conrad Nathan Van, Chilliwack

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our swim-out, the entertainment at night was good, and the beach was nice. The negatives were: poor quality and selection of meals for room-service, no self-serve drinks, no towels at beach or pools, only one beer on tap, and not a great selection of restaurants. Didn’t feel like a 5 star.
Stayed 6 nights in Jan 2025

10/10 Excellent

Taylor

Stayed 3 nights in Jan 2025

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Jacob

Traveled with group, Traveled with family
Disliked: Staff & service
For an all-inclusive, you were required to buy something to get what you already paid for. To sit at a certain table, I was required to buy a bottle of wine (we don't drink wine) at the steakhouse. I was required to buy lobster for teppanyaki. No one else at my table was required to purchase it, so that was a little heart breaking and felt scammed. Drinks were good and the bartending staff did a nice job. Food was by far the biggest disappointment. The buffet didn't follow its own schedule and often times wasn't open for lunch/dinner on time. The food seemed like it was sitting under the heaters for hours. Most of it was very dry. The steak house used meats I would feed my dogs, Teppanyaki chicken and lobster required water to wash it down. Pasta was watery and flavorless at the Italian restaurant. Room service was probably the "best" food at the resort but took forever to get after ordering. Much of the staff seemed crabby or not happy to be there. Woke one morning to find a bunch of empty cups and dirty plates sitting around the pool near our neighbor's room from a previous evening. We will not be returning or recommending this resort or any sister locations to anyone.
Stayed 4 nights in Jan 2025