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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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6 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor wedding

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
$325
includes taxes & fees
Dec 8 - Dec 9

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(66 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(98 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Reviews

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1622 out of 2965 reviews
Rating 8 - Good. 702 out of 2965 reviews
Rating 6 - Okay. 364 out of 2965 reviews
Rating 4 - Poor. 141 out of 2965 reviews
Rating 2 - Terrible. 136 out of 2965 reviews

Reviews

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed 8-31-25 through 9-5-25. Enjoyed our stay. The staff was great!! Luna one the activity directors was our favorite. Food was good but some of the restaurants were closed because of low occupancy. Seaweed was bad but if go to the sister property it was better. They were working on it. Overall a nice vacation.
Stayed 5 nights in Aug 2025

10/10 Excellent

Luz, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great amenities, safe, great dining options, great King size beds . Everything was great.
Stayed 7 nights in Aug 2025

6/10 Okay

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Do a better job to get customers involved with activities. 24/7 bar was very boring no music no activity at the 24 hour bar
Stayed 3 nights in Aug 2025

10/10 Excellent

Electra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a pleasant place to relaxe and have fun.
Stayed 6 nights in Aug 2025

10/10 Excellent

Bernard A Norwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! I definitely will have a return visit. Everyone in the staff, from housekeeping, to the grounds crew, to the guest services, were extraordinary. Everyone were so friendly and respectful, and polite. I thank them all for their warm pleasant hospitality.
Complimentary Champagne n chocolate free of charge 🥰. That was beautiful!
The room, the view,
Everything was fantastic
Stayed 5 nights in Aug 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was walkable. Need ice machines.
Stayed 4 nights in Aug 2025

10/10 Excellent

Destiny

Stayed 3 nights in Jul 2025

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Guillaume

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Tamla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not as clean as i expected. But conciege gave complimentary spa for the inconvience. It was my bday and they showed love....lol. Other then that pools jis close to early and beach had to much seaweed
Stayed 3 nights in Jul 2025

10/10 Excellent

Miniely

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the dinning and the shows
Stayed 7 nights in Jun 2025

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Abs
Stayed 5 nights in Aug 2025

6/10 Okay

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and bars closed extremely early. If you're looking for a resort with night activity, this isn't it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jaime Antonio

Stayed 3 nights in Jul 2025

10/10 Excellent

Nilsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so amazing I would book here again
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I love this resort. I’ve stayed 3 times. Just so happened the weather brought in a bunch of seaweed on the beach. I spent my time in the pool but still had a blast and will still go back. So clean and friendly and fun!!
Stayed 5 nights in Aug 2025

6/10 Okay

Ayad

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools! Spa was amazing! Food was 5 star exceptional! Staff was super friendly except at the concierge desk.
Stayed 4 nights in Aug 2025

6/10 Okay

Valerie

Traveled with group
Disliked: Property conditions & facilities
It was good, a solid 3/5. The sofa bed in my room looked broken so that was weird
Stayed 3 nights in Aug 2025

10/10 Excellent

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have so many options for everything... the beach is right there, transport to the other princess resorts is easy, or you can walk either way. The staff are so nice and helpful. The shows at night are very enjoyable and fantastic. Overall we will be coming again!
Stayed 6 nights in Aug 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

4/10 Poor

Dana

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Getting platinum services was a waste of money. There were no extra benefits in paying for this upgrade. We still checked in with everyone else and there were no upgraded alcohols available. Staff were rude a lot of the times and not very helpful. Everytime we were having fun playing volleyball in the pool, they would come take the ball from us and say we had to participate in their activities during that time. We also had an individual in our party be told that she was getting to tipsy and had to get out of the pool. There was another instances where we asked for a certain shot and they made a different one for us. When the bartender was told that no one would drink the shot, the bartender said no more shots and closed the bar.
Stayed 5 nights in Aug 2025

10/10 Excellent

Deborah

Stayed 10 nights in Aug 2025