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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes
8 bars/lounges, 2 poolside bars, beach bar
Garden
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1324 out of 2566 reviews
Rating 8 - Good. 651 out of 2566 reviews
Rating 6 - Okay. 320 out of 2566 reviews
Rating 4 - Poor. 143 out of 2566 reviews
Rating 2 - Terrible. 128 out of 2566 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por dónde empezar- Beto, Ram, Luna, Maru- son un equipo increíble!! Definitivamente lo mejor de este hotel es su staff, y más nadie el equipo de animación! Es la quinta vez que vengo al Platinum y se que es lo mejor- desde la comida a las actividades, la atención y amabilidad siempre lo distinguen. Los shows de la noche, un talento increíble! Los bailarines son de primera y a demás de todo se ve que disfrutan del show al 100! Los de seguridad, el bar (Cristian, muchas gracias!) y todo el equipo hacen de tu estadía un encanto- muchas gracias todos, definitivamente se que por algo siempre regreso acá y espero estar de vuelta muy pronto!

10/10 Excellent

Soranikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, i would just suggest a better music selection and no cane sugar in the drinks It made me a bit nauseous not used to it
Stayed 4 nights in Jan 2025

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, excellent dining options, very friendly staff. First time to stay in an all inclusive and it definitely was worth it. The only thing I did not like is the darkness in the buffet area and restaurants. I know it is romantic but when your old it's hard to read in very dim lights. Overall a wonderful trip.
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property, great staff. Overall a great experience.
Stayed 7 nights in Dec 2024

10/10 Excellent

Doaa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 4 nights in Dec 2024

8/10 Good

Sergy

Stayed 10 nights in Dec 2024

8/10 Good

Fatemeh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It says that all the spa and some things are included but it’s not you have to pay for everything besides food and alcohol
Stayed 6 nights in Dec 2024

10/10 Excellent

Steven C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, friendly, and helpful. Food was exceptional. NYE celebration was very well-done. We had plenty to do and lots of time for R&R - whatever we wanted. When one stays at an all-inclusive that is not walk friendly to other facilities, it is critical that the resort meet one's expectations and needs. 5 stars for Princess. They did exactly that! Highly recommend.
Stayed 7 nights in Dec 2024

6/10 Okay

Chaily

Traveled with group, Traveled with partner
Solid
Stayed 5 nights in Dec 2024

6/10 Okay

Sandra

Traveled with partner
Liked: Staff & service, amenities
The beach area is too rocky
Stayed 7 nights in Dec 2024

8/10 Good

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here, small resort but it's beautiful. Yahir who was a bartender was incredible!! also having access to the other resort Grand Sunset.. GREAT TOUCH!
Stayed 6 nights in Dec 2024

10/10 Excellent

Rachel Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 6 days between christmas and the new year. Our first adults only resort. The staff were all fantastic. We never had any complaints on food and there were enough options/restaurants we could try something new every night if we wanted. Our favorites were the Italian (aurora) and the tex mex (rodeo). Breakfast at the buffet was excellent we ate there every morning they even had a self serve mimosa bar. Room service menu is available 24hrs. All the staff are consistently cleaning the resort grounds. Our room had fresh sheets/towels and supplied water bottles everyday. There is something for everyone here with quiet areas along with party/activity areas. They have an area near the front to book excursions which makes things much more organized/stress free for day trips. This resort is also very central for most day trips all our drives off the resort were from 30m-1h drives. The beach for this resort was a little rocky but still very clean and swimable a nicer sand beach is just a 2 minute walk down the beach infront of the other princess resort. It will be hard to book another resort for our next visit to Mexico. I would say this resort is as advertised and try not to read too much into negative reviews as we did before arrival. Would reccomend to anyone.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

6/10 Okay

Julio Cesar

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Disappointing Experience The room was dirty, the bathtub was unclean, and there was a strong musty odor throughout. Not what I expected.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kristen, Laramie

Stayed 7 nights in Dec 2024

2/10 Terrible

Jeff m

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Worst food of any resort we've stayed in . Utterly disgusting and the management just doesn't care and said so. Don't waste your money or your precious vacation on this place.could be very nice with management and restaurant changes. Good bar staff and pool but the indifference of mgmt is appalling
Stayed 7 nights in Dec 2024

10/10 Excellent

Katlyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful Resort staff was very helpful & friendly!
Stayed 3 nights in Jan 2025

4/10 Poor

Susan Caroline

Traveled with family
Disliked: Cleanliness, staff & service
Good food. Loved the animation staff. Beautiful landscaping. Nice to see wild animals. Did not like tractor on the beach churning seaweed. no clean up of floating human garbage. Room not prepared on arrival at almost midnight and we were so tired and had to deal with getting housekeeping staff to make bed followed by shower flooding into room. Room not clean. Twice had to request that animal feces be cleaned in hallway and 1st time cleaned after one day, 2nd time it took 2 days. No management available on site to discuss with and no resolution. They sent advance check in option which was time consuming but staff at check in desk have no access. I gave low rating on their app request after one day but no one contacted me to resolve. Generally a lack of caring if guests are happy. Overall we had an enjoyable week despite the issues.
Stayed 7 nights in Dec 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Really good service over all
Stayed 8 nights in Dec 2024

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Othon Antoine

Stayed 4 nights in Dec 2024

8/10 Good

Luke Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, staff was great, quiet and relaxing.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nadia

Stayed 7 nights in Dec 2024