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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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Exterior detail
Lobby
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included
$320
includes taxes & fees
Apr 8 - Apr 9

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(72 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(100 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1682 out of 3024 reviews
Rating 8 - Good. 704 out of 3024 reviews
Rating 6 - Okay. 358 out of 3024 reviews
Rating 4 - Poor. 142 out of 3024 reviews
Rating 2 - Terrible. 138 out of 3024 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Emily Elizabeth

Stayed 5 nights in Dec 2025

10/10 Excellent

Dieargo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 5 nights in Nov 2025

10/10 Excellent

Kristin

Stayed 5 nights in Nov 2025

2/10 Terrible

Elton, North Haledon

Stayed 5 nights in Dec 2025

10/10 Excellent

Brandon Douglas

Stayed 10 nights in Nov 2025

10/10 Excellent

Wacey, AYLMER

Stayed 7 nights in Nov 2025

10/10 Excellent

victoria

Stayed 4 nights in Nov 2025

8/10 Good

Claudia Jeannette Aviles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was absolutely wonderful. The resort itself was beautiful and we thoroughly enjoyed our time there. The only minor drawback was a check-in process. The staff member who assisted us wasn’t the most professional and we didn’t receive all the information we needed for example the shuttle bus schedule, and clarity on the distance from the resort to Playa del Carmen center. Thankfully, the rest of our stay was excellent and the checkout experience was much better overall we had a great time.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 7 nights in Nov 2025

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Everything was first class
Stayed 7 nights in Nov 2025

10/10 Excellent

Amy

Stayed 6 nights in Nov 2025

10/10 Excellent

Malcolm Royce

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great weather, food and drinks were amazing! Highly recommend!
Stayed 6 nights in Nov 2025

10/10 Excellent

Desiree

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Grounds are beautiful, rooms and facilities are very clean, staff is friendly and very attentive, entertainment was great, beaches are immaculate. One of our favorite spots to vacation at. We are repeat visitors and will definitely be back again.
Stayed 5 nights in Nov 2025

8/10 Good

Jessica Ann

Liked: Cleanliness, amenities, property conditions & facilities
The room was good except for our air conditioner. The room was warm and muggy. Everything in our room was damp. That definitely made sleeping uncomfortable and not so good. The other 2 rooms that our family were in, were cold and comfortable. Staff was friendly. We felt very safe at this resort. Breakfast was always good and the coffee was fantastic. Dinners were ok. Rodeo Grill was disappointing. All 4 meals that we had were over cooked and dry. The Italian restaurant was wonderful. The dinner buffet was decent. I'm all for having to dress up for dinner but when the men have to wear slacks or jeans with the heat and humidity it made them very uncomfortable and miserable especially when your not used to it.
Stayed 4 nights in Nov 2025

10/10 Excellent

Victoria

Stayed 4 nights in Nov 2025

8/10 Good

Kenyortia Kenosha Lowe

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! The rooms are clean, food was good and I love that there were no reservations required for most of the restaurants. It is connected to a family resort which adds more options for dining. The downside is not enough space at either of the pools to accommodate all the guests. The swim up is not private everyone can come swim whenever they want in the pool outside your patio/balcony.
Beach
Boardwalk to beach-saw deer!
Swim up outside our room
Stayed 5 nights in Nov 2025

10/10 Excellent

Jesus

Stayed 5 nights in Nov 2025

10/10 Excellent

Kathleen, Baltimore

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was pleasant.
Stayed 3 nights in Nov 2025

2/10 Terrible

Amy

It felt
Stayed 7 nights in Nov 2025

10/10 Excellent

JAMES

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Nov 2025

8/10 Good

Connor

Stayed 7 nights in Nov 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service
The people
Stayed 4 nights in Nov 2025

10/10 Excellent

MELISSA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The swim out room was so awesome. The food was incredible. The size of the resort was perfect. Loved that you did not need to make reservations for diner. The beach was "meh".
Stayed 4 nights in Nov 2025

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort. Staff were very attentive. Nightly entertainment was fun. We stayed in Building 5 and it was very quiet. Lots of food options at the buffet. We also went to the Rodeo restaurant and the Italian; both were very good. We really only had two things that we disliked. The first being towels for the pool/beach are refreshed each day by housekeeping. When we arrived two towels were available; however, the remainder of the week we would only get one fresh towel, resulting in us having to keep a dirty towel to use each day. The other thing we wish were different is the seating in the restaurants. On many occasions we were sitting so close to other guests it was as if we were having breakfast, lunch, and dinner with them. I get that staff may be stretched, but the restaurants were plenty big enough, and if they could just put one table between guests instead of cramming us all together it would be appreciated. This was most frustrating at the Italian restaurant. We were celebrating our 33rd wedding anniversary but were crammed next to a chatty couple for dinner. It made for an uncomfortable dinner when it should have been celebratory. Overall, nice resort, but there are so many wonderful places to stay in the Riviera Maya that we will not be returning.
Stayed 7 nights in Nov 2025

10/10 Excellent

Brock

Stayed 7 nights in Nov 2025