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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes
Garden
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

View from room

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1373 out of 2628 reviews
Rating 8 - Good. 660 out of 2628 reviews
Rating 6 - Okay. 329 out of 2628 reviews
Rating 4 - Poor. 134 out of 2628 reviews
Rating 2 - Terrible. 132 out of 2628 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very quiet and relaxing. If you are looking for relaxation and not really a party turn up vibe this is it. They do have activities where you can have fun and party but for the most part it is a chill environment. My stay was in early February. Loved how they recognized it was my birthday and dropped off complimentary gifts to my room daily.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was actually a little bit worried after reading some of the reviews on this resort. But my worries were very quickly put to rest. We had an amazing time from the entertainment to the pools to the staff to the food from the romantic dinner on the rooftop to the spa treatment that we received. It was absolutely amazing and we will be returning.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 days and had a great time. The food and bar options options were great. My only issue was one if the shower heads in my room was moldy, but i was able to use the other shower head which was clean. Get rid of some of the mold in some of the rooms and this would be a perfect place
Stayed 3 nights in Feb 2025

8/10 Good

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Platinum Yucatan Princess Adults Only - All Inclusive was an awesome value. All of the staff is super friendly, helpful and really made us feel welcome and taken care of. They have a thorough security system along with protocol for lost and found and making sure people who are on the property are suppose to be. Our rooms were always tidied up and fresh towels were always waiting. The buffet food is phenomenal, and they give a wide variety of meat dishes, veggie dishes, breads, desserts, international, Mexican, juices and fresh fruit at every meal. The wait staff in the buffet are awesome. We did try one restaurant, and did not care for the experience, so we went back to the buffet for the remainder of our stay. The event staff are phenomenal, super high energy, enthusiastic and so much fun! I would say our only complaint would be with the manicure services in the spa. We received very poorly done spa manicures. This was surprising because our experience at the spa when we received massage and fascial was phenomenal. The staff was lovely, but we would recommend either have better trainings to set up your mani/pedi stuff for success or do not offer these services. Our results came out streaky, gloopy and one gel manicure was not dry by the time we left. The service did not feel luxurious and it was rather expensive. The staff were all very sweet and kind, the skill just is not there.
Stayed 5 nights in Feb 2025

4/10 Poor

Dale

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property, staff constantly harassing me about being on property, while wearing a wrist band, VIP status means nothing, only cheap alcohol available to serve, over priced, never staying at that property again
Stayed 4 nights in Feb 2025

10/10 Excellent

Tanisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful! If you ever get to go to the princess hotels in riviera maya, the Yucatan is hands up the best of the 3! Worth the extra plus you can use the facilities of the other two hotels on the property too. The best restaurants are the buffet, Japanese and fine dining option.
Stayed 10 nights in Feb 2025

6/10 Okay

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how far away my room was from everything that was going on. It was a lot of walking because it was a big property. I booked it at an adult only because I was expecting to see a lot going on and there really wasn’t a lot going on there it was very beautiful, but you had to dress up to every restaurant that you wanted to go eat at at night. I did not like that, but the staff was very nice and it was very clean.
Stayed 12 nights in Jan 2025

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neatess, very hospital
Stayed 3 nights in Feb 2025

8/10 Good

Afiyah

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The stay was appropriate for the vacation we planned, but I think the benefits could have been improved. Room cleanliness was less than average.
Stayed 5 nights in Feb 2025

8/10 Good

Trinette, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Food was not that great. Property was excellent. Staff was excellent.
Stayed 5 nights in Feb 2025

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort and staff were excellent. Adjoining Princess facilities allowed for so much variety. If you really enjoy swimming in the ocean, then this might not be great for you, since the beaches are rocky at water entry. But catching Sun on the beach is terrific.
Stayed 5 nights in Feb 2025

4/10 Poor

Barbara

Traveled with group
Liked: Amenities
Disliked: Staff & service
We traveled in a group of 10 people and every restaurant except the buffet said they couldn't seat us. We spoke to the concierge but they were not helpful.
Stayed 5 nights in Feb 2025

6/10 Okay

Brandon Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jaclyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2025

10/10 Excellent

Dexter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Very nice and accommodating staff. My husband and I stayed here for a birthday getaway. Staff was very nice and very good to us while we were here. The food was amazing and thelive music at night was enjoyable.
Stayed 5 nights in Feb 2025

2/10 Terrible

monique

Liked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Shannon Morgan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of the property and description online made it seem like the resort was huge but it everything was walking distance. The restaurants were overall pretty good. teppanyaki restaurant was a bit disappointing but other than that we really enjoyed the food. Lunch buffet tacos were amazing. For the pool you had to get out there early to get chairs - a bit of a shortage of chairs considering how busy the party pool would get.
Stayed 5 nights in Feb 2025

6/10 Okay

Autumn, Fairmont

Traveled with group
Liked: Cleanliness, property conditions & facilities
Overall, the property was very nice. It was clean and safe at all times. The staff were all kind and nice however, to no fault of their own, it seemed that they were slightly understaffed. I'm okay with waiting but it seemed we waited at the pool swim up bar, we waited at the buffet to get in, we waited at the buffet at times to get drinks served. I also was very disappointed to realize that guys have to wear pants to get into restaurants. Since we didn't know this, we could only eat at the buffet. The resort also felt backwards to me, the fun pool was at the back of the resort, far from the ocean and buffet and beach grill. There was not any easy grab food, you had to wait in line to order burgers at the beach bar or you could go into the buffet for limited food in the afternoon. Lastly, many of the drinks were sub par, others they did a great job with, very hit or miss. The bartenders really like to use either simple syrup or sweet and sour as many drinks tasted the same which was sour to me, even Mojitos were sour. At the pool, we had strawberry daiquiris and they were very sour and made with Tequila. Could we request new ones, absolutely, however, making a strawberry daiquiri at a tropical resort doesn't seem like it should require direction. I am not a complainer and I take all reviews with major negatives with a grain of salt, however, I've been to other resorts and this one did not WOW me sadly, we will not be returning.
Stayed 5 nights in Feb 2025

8/10 Good

Deven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priperty was good ease of access to dinner reservations was a but of a challenge and almoat not worth the hassle.
Stayed 7 nights in Feb 2025

8/10 Good

Jeffery

Stayed 10 nights in Feb 2025

8/10 Good

Léa Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Simeng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is located at Playa De Carmen which is far away from Cancun but close to Xcaret. The food was good. All staffs are friendly. We booked swim out room and is at the opposite of the pool. The pool was clean and quiet.
Stayed 7 nights in Feb 2025

8/10 Good

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time at the Platinum Yucatan Princess. Good drinks, great beach. The property was fine but felt a bit dated and like being on a cruise ship - so great if that's your thing. Definitely would go back for the beach.
Stayed 5 nights in Feb 2025

10/10 Excellent

Charliyah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025