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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
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Exterior detail
8 bars/lounges, 2 poolside bars, beach bar
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Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Parking included
$273
includes taxes & fees
Sep 5 - Sep 6

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(90 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | 1 bedroom, free minibar, in-room safe, desk

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(59 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1518 out of 2835 reviews
Rating 8 - Good. 682 out of 2835 reviews
Rating 6 - Okay. 354 out of 2835 reviews
Rating 4 - Poor. 142 out of 2835 reviews
Rating 2 - Terrible. 139 out of 2835 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gina Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! Great decor and ambiance. The staff was extremely helpful and friendly. The food was amazing in all restaurants including the buffet. Shot out to the entertainment crew for always keeping us entertained in the pool and also with the evening shows. The gentleman in the bellhop Cristian and Enrique were awesome throughout our entire stay. Always greeting us and making great suggestions!!
Stayed 6 nights in May 2025

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property
Stayed 6 nights in May 2025

10/10 Excellent

Marfrid

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property perfect for a relaxing vacation.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
They had friendly informative staff
Stayed 4 nights in May 2025

10/10 Excellent

Rhett Tyler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous, the food, the staff, the swim out, the service and the rooms. I would definately recommend.
Stayed 7 nights in May 2025

4/10 Poor

Harry

Disliked: Cleanliness, amenities
I was truly disappointed with my stay. I came for a friends wedding and the beach smelled worse than you can imagine. Literally stepped off of the shuttle dropping us off at the resort and even from the lobby the smell was outrageous. The main individual organizing the weddings genuinely one of the most rude individuals I have ever met. A wedding is meant to be such a special day and we flew in to DJ the wedding specially for this couple and the wedding planner named
Stayed 7 nights in May 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort food was surprisingly great! Everything was clean and we felt comfortable during our stay. Everyone was very kind as well. We did wish that we knew about all of the seaweed and probably should have researched more information prior. We also appreciated the cheap shuttle to Playa del Carmen and the ease of that transportation. I even accidently lost my phone- it fell under my pool chair instead of going into my bag and the workers kindly kept it and returned it no issues.
Stayed 5 nights in May 2025

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2025

4/10 Poor

Leah

Traveled with group
Disliked: Staff & service, amenities
At first i thought it was fine. Staff seemed nice and everyone was very friendly and welcoming. I was travelling alone but meeting up with friends who were staying in an AirBnB in PDC. So on my third of four nights, one of them decided to stay with me. I had thought that I could add him to my reservation without a ton of issue. Neither of us were trying to "sneak in" or do anything of the sort! However, upon getting to the security at the front, we were treated like TOTAL CRIMINALS. Past that, we were extremely upfront about my name, my room number, that we was my guest and we were headed STRAIGHT to the lobby to get him signed in and added. I never expected to not be charged, nor did he. BUT WOW, I mean the hoops they put us through when trying to legitimately add him to my room. You would think that we had done something, anything, to give the impression that we had some sort of plan to rip off the hotel. The second night they made him check out and check back in again when I'd clearly stated when we got there that I was adding him for TWO nights. For the second night, they tried to hold his passport!! That's when I'd had enough and I guess my $530 for literally a day and a half was not sufficient. It's not just that they have their rules, I have stayed at many many all inclusives and I get that every guest needs to be paying to be there. It was the way we were being treated like TOTAL CRIMINALS that was just so disgusting and unwarranted!
Stayed 4 nights in May 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the numerous swimming pools scattered throughout the resort. I was happy with the restaurant selection although I would have liked a higher quality open air restaurant. I was disappointed that there is no beach volleyball on sight.
Stayed 7 nights in May 2025

6/10 Okay

Angela d

Traveled with family
Liked: Cleanliness
Nice property, the music at the main pool wasn’t diverse. The entertainment team was good I expected more I guess. The staff not all weren’t the friendliest, I felt bothersome sometimes when asking for help. I don’t plan on returning.
Stayed 6 nights in May 2025

10/10 Excellent

Hamza El

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I had !!
Stayed 7 nights in May 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food, nice staff
Stayed 4 nights in May 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is very friendly. The grounds are well kept. The room’s & furnishings are extremely outdated, crumbling & broken. Will not return or recommend this property.
Stayed 7 nights in May 2025

10/10 Excellent

Hallah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Scott

Traveled with partner
They did very little to clear the beach of the seaweed. The smell from it was so bad. Pretty sure our waiter did something to my GF’s drink and she was sick the whole trip. He was so aggravated we didn’t purchase a bottle of wine.
Stayed 3 nights in May 2025

8/10 Good

Christina Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Janna

Traveled with group
Liked: Amenities, property conditions & facilities
Beautiful resort overall and food was delicious. However, room service took 2-3 hours to come and would often not bring drinks unless reminded to. House service also did not replace the sheets at any point but just made the bed.
Stayed 7 nights in May 2025

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. We enjoyed our stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Divnoor Kaur

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great. Amazing property with best food and great staff.
Stayed 4 nights in May 2025

2/10 Terrible

Jennifer

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this resort without doing serious research on current on their conditions, as ALL staff will not be honest or transparent with their issues, even when directly asked. The beach was completely overwhelmed with rotting sargassum as high as my hips that hadn’t been cleared, netted, or any preventative measures were in place. This created an overpowering, toxic odor. It wasn’t just unpleasant—it made our entire group physically sick within an hour of check in. One member of our group is actively battling cancer, and another has serious underlying health concerns and if this had been revealed to us at booking or even at check in, we would not have checked in and would have immediately fled the premises. The air quality and exposure triggered nausea, headaches, respiratory symptoms, and breathing issues, and the resort provided no warning, no signage, and no alternative accommodations for this obvious and known issue. The beach was entirely unusable, unsafe, unsanitary, and clear that not attempts were made to try and clear it; which is unacceptable for a beachfront resort. We understand sargassum is a natural occurrence, but when it reaches this level, it becomes a public health risk, not just a cosmetic issue. Managements failure to communicate or address this was deeply disappointing. Until this resort takes guest safety seriously and discloses beach conditions honestly, we cannot recommend staying here. Our health and our vacation were both seriously compromised.
Stayed 4 nights in May 2025

10/10 Excellent

Baljinder

Stayed 3 nights in May 2025

10/10 Excellent

Robeson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. You will have fun. The food could be a little better and there is a lot of seaweed at the beach. Outside of that you will have an amazing time! Stay at the Platinum Yucatán when visiting Mexico.
Stayed 4 nights in May 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints
Stayed 10 nights in May 2025

8/10 Good

Brittnee

Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful resort and most people are kind and helpful. I’d recommend going out to the restaurants on the resort and avoid the room service. The steak house was really good.
Stayed 3 nights in May 2025