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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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8 bars/lounges, 2 poolside bars, beach bar
Garden
Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

View from room

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.4 out of 10
Very good
(83 reviews)
  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | 1 bedroom, free minibar, in-room safe, desk

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(54 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1390 out of 2650 reviews
Rating 8 - Good. 658 out of 2650 reviews
Rating 6 - Okay. 332 out of 2650 reviews
Rating 4 - Poor. 135 out of 2650 reviews
Rating 2 - Terrible. 135 out of 2650 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xaimary Salgado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service overall was excellent
Stayed 5 nights in Mar 2025

8/10 Good

Alyssa Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here! Our room was upgraded on arrival and we were able to easily add a late checkout. The food and drink options were a bit hit and miss - I wouldn't recommend the buffet at dinner but the grill and teppanyaki were both decent. The beach had enough chairs and the beach bar was good as well. The ocean was a little rocky on the bottom but it got better if you walked down the beach a little ways. The pool was clean and our swim out room was excellent. There was a power outage for maintenance while we were there which was a bit inconvenient. Overall it was a good, if small, resort. What it lacked in size and options it made up for in good service and a no fuss stay - loved that we didn't have to get up early to reserve spots or book dinner reservations - it was a decent, budget friendly experience.
Stayed 4 nights in Mar 2025

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pools
Stayed 5 nights in Mar 2025

10/10 Excellent

Kendra Lea, Hallsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, property was great as well as amenities and staff. The only dislike would have been at the beach, right off the beach, trying enjoy time in the water was hard as there were many rocks, my husband actually fell and cut his arm after stepping on a sharp rock
Stayed 6 nights in Mar 2025

10/10 Excellent

MELISSA CONLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip and I was excited & nervous at the same time - the resort was wonderful! I felt safe, well taken care of, property was well maintained, rooms were clean - the staff was incredible! I have not one negative thing to say! 5 stars!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sophia

Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander Jon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very enjoyable, beautiful, and fun. Only complaint is the beach was a bit rocky in the water and there was a bit of seaweed, but water was warm and felt good. Staff was nice, pool was fun, drinks were good, and food was good.
Stayed 5 nights in Mar 2025

6/10 Okay

Santos

Stayed 7 nights in Mar 2025

10/10 Excellent

Wieslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Traveled with partner
Liked: Staff & service, amenities
Loved the sight, nice and quiet, plenty to do. The beach was a little seaweed-y but they did their best to keep up with it. Plenty of events on the resort but the resorts itself needs some updates, noticeably a little older in certain areas! Overall good place for a first time all-inclusive trip
Stayed 4 nights in Feb 2025

6/10 Okay

Donald J P

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Claus Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the beach was right by the hotel, food was pretty good as well. Overall, thoroughly enjoyed our stay!
Stayed 6 nights in Feb 2025

10/10 Excellent

kori

Liked: Cleanliness, staff & service, property conditions & facilities
Beatuful, wish the beach was more swimable, very rocky in the water.
Stayed 7 nights in Jan 2025

10/10 Excellent

Amber

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is our third time at a Princess Hotel, first time at the Yucatan. The staff at the resorts is the best of the best. We love the Chill Out beach and spent every day enjoying 5-star service. The main pool at the Yucatan is a blast, the entertainment staff are terrific. There are 4 all-inclusive restaurants that are extraordinary and no reservations needed, Chill Out is a pay restaurant, and we were disappointed in the seafood platter was very overcooked, but the ceviche and gauc are outstanding. We did not attend Sunset another pay for option. The resort is gorgeous, the landscaping and jungle vibes is our favorite. We love love love the animals. There are areas of facitily and rooms at the resort needs some TLC, there are missing tiles on the pool, baseboards are swollen and need repaired, and walkways that need concrete repaired. These areas are minor compared to the beauty and service. The evening shows are great and entertaining. I wish they were held outside or in a setting that is not so "conference-room" like as that isn't a space you really want to spend time at on vacation. We enjoyed a couples message & it was lovely but significantly overpriced as we were sold it as a couple, which is 2 & assumed the price was for 2, but it was per person. You pay an extra $70 USD per person for 30 mins in a hot tub, 3 strawberries and a bottle of the same champagne you get for free anywhere in the resort. I wouldn't choose this in the future. Also, felt misled.
Stayed 7 nights in Mar 2025

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have been to in Mexico. Loved that we didn’t have to make reservations at the restaurants. Food was good and the service was excellent!
Stayed 5 nights in Mar 2025

8/10 Good

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this resort. One of my biggest complaints will probably be on the dining options. The selection was not as wide as I’d liked for it to be outside of the buffet. And, sometimes certain options were closed. The staff gave us a schedule of open times & close times, but sometimes we were just leaving the pool wanting to grab a bite to eat. Also the buffet sometimes had stale and/or bland food. Most days were okay, but some were just awful. Other than that, wonderful stay! The staff was friendly & the swim out room was a really nice touch. We would consider staying again, but would browse other options first.
Stayed 5 nights in Mar 2025

8/10 Good

Cierra

Stayed 5 nights in Mar 2025

6/10 Okay

aaron bryce

Stayed 4 nights in Feb 2025

10/10 Excellent

Kathleen Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful with great dining options. The person that cleaned our room the first two days was amazing!
Stayed 5 nights in Mar 2025

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, we enjoyed the night life and awesome pools. We would definitely stay again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicole L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the myan spa treatment was amazing.
Stayed 4 nights in Mar 2025

10/10 Excellent

Angela Paula

Stayed 5 nights in Mar 2025

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay. We stayed in swim up rooms, they were great and spacious. The pools are clean, the water aerobics classes were great. Portions at the restaurants could be better but the buffet is solid. It would be good to have a little coffee shop/coffee bar on the property but that’s not a complaint. The spa services were also excellent.
Stayed 4 nights in Mar 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time. The staff there were phenomenal and always pleasant. There were lots of activities and it was nice to have the adult only of the resort but we could use the neighboring resort that had families.
Stayed 5 nights in Mar 2025

8/10 Good

Onita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only wish there were more people bringing us drinks around the resort and beach where the bars were a bit farther away
Stayed 10 nights in Jan 2025