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Playacar Palace All Inclusive

4.5 star property

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Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Property video
Superior Deluxe Ocean View - Kids & Teens Free | View from room
Lobby
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included

Explore the area

Map
Playa del Carmen, QROO
  • Playa del Carmen Maritime Terminal
    ‪2 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View - Kids & Teens Free

8.0 out of 10
Very good
(9 reviews)
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Walk Out Suite Ocean Front - Kids & Teens Free

8.0 out of 10
Very good
(2 reviews)
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Partial Ocean View - Kids & Teens Free

9.2 out of 10
Wonderful
(18 reviews)
  • 527 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 525 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Superior with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Suite Deluxe with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Presidential with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite Presidential with Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Room Superior with Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Superior with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

Ocean Riviera Paradise All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (2273)
$334 nightly
The price was $440
The price is $334 total
includes taxes & fees
Ocean Riviera Paradise All Inclusive

About this property

Playacar Palace All Inclusive

4.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive like an outdoor pool and a children's pool.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking and valet parking are complimentary.

Playacar Palace All Inclusive is a smoke-free property.

A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Playacar Palace All Inclusive has 3 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1000 reviews
Rating 8 - Good. 231 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Luis, Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding
Stayed 3 nights in Apr 2025

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
Stayed 6 nights in Mar 2025

10/10 Excellent

Kavin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Playacar Palace. Would go again. Staff was great and the property was well maintained. Very happy with the experience.
Stayed 6 nights in Mar 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Yusley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sotero el del buffet went above and beyond and served us traditional Mexican food and gave us a very well experience
Stayed 6 nights in Mar 2025

10/10 Excellent

Nayle, Miami

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property the only issue was the beach which is small , very close to playa del Carmen pier and full of algae,also we couldn’t enjoy at one of the top restaurants since was booked and we couldn’t go with kids . Other than that everything was amazing , personnel very helpful, the coffee in the small cafe at the entrance was amazing as well as the crepes, in the main dinning we were well care by the restaurant manager , he prepared a taco night and parrillada night for my group , hotel is less than a block away from 5th Ave in Playa del Carmen shopping street. In summary , strongly recommend
Stayed 6 nights in Mar 2025

8/10 Good

Scott

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very well kept and staffed. Pool and beach access needs a little bit of upkeep, as it's hard run in places, but is otherwise immaculate.
Stayed 6 nights in Mar 2025

10/10 Excellent

Zaw

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy with the resort and staff. The vacation was great. One thing: there were quite a bit of seaweed at the whole shore line.
Stayed 3 nights in Mar 2025

6/10 Okay

Branko

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The
Stayed 6 nights in Mar 2025

6/10 Okay

Nayzak Husney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff and food is good The pool and some amenities are not that good
Stayed 6 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,safe all around a very nice place
Stayed 7 nights in Mar 2025

10/10 Excellent

Charlotta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drinks. Staff is super friendly. I wish there was a better beach area.
Stayed 4 nights in Mar 2025

10/10 Excellent

Anoria, CLEVELAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have come to realize, reviews can be helpful in choosing a resort, however everyone has so many differing opinions and what's important to one person may not be for another, so my review of this property is based on what I found important for my family: cleanliness, accomodations, safety, food, and to truly enjoy the vacation without worry. This reality is small, however that wa what I wanted, we didn't want a resort that took five days to explore just to find a restaurant or a pool. This property was perfect for our family and even after 6 days we still found new hidden gems. This property is clean, we've stayed in properties that are not so this was a big plus for us. Other reviews stated the rooms with two double beds weren't big enough for a family. Well we traveled with our two teenagers (17,16) and the staff made sure we had a king bed with two roll aways for each kid, which was super accommodating since I have a son and daughter. The proximity to the shopping center was great, and the security on the property put our minds at ease, even though this wasn't a huge concern, I'm just an overly anxious traveler. The buffet food wasn't our favorite, overcooked meat and items were cold, si order food from the flat top grill, it was fresh and hot. The breakfast buffet was our favorite, the sweet/coffee shop in the lobby was also hands down our favorite, great coffee, crepes, and even lunch sandwiches. #2 pool snack bar for quesadillas and nachos, room service was also great.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Sonya Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Stayed 5 nights in Feb 2025

8/10 Good

Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spoke with them about the free room upgrade they would not apply. Also argued I had only $120. Not $250. Only things they offered were what anyone could get. Late check out, promotional material in merchandise with their logo on it, etc.
Stayed 3 nights in Feb 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Stayed 5 nights in Feb 2025

10/10 Excellent

Stacy, Old Hickory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are so nice there. It does help to know a little Spanish though. Of course tipping helps. While they will change your American dollars to pesos there at the hotel, I highly recommend bring them with you if at all possible for shopping and what not. Much easier. Get up around 7am to put your towels down at the pool and go back to bed if you want. Food is to die for! Great activities around. Shopping is within walking distance and so is the ferry. I highly recommend this resort.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Qinling

Stayed 6 nights in Feb 2025

4/10 Poor

Ashish

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Feb 2025

10/10 Excellent

Diana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
Stayed 3 nights in Feb 2025

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
Stayed 5 nights in Feb 2025

8/10 Good

Tezra

Traveled with family
Liked: Cleanliness, staff & service
Yes, this is an older property located just steps from downtown. Not a brand new, giant hotel. Smaller, more quaint and you get to know the staff quickly because of this. The rooms are nice. Very clean. Staff is the seller, they are wonderful and SO nice. I thought the food and presentation was great. They were working on misc. deferred maintenance/wear and tear (especially the exterior) while we were there. Painting, stucco, etc. Sadly the beach has pretty much washed away right in front of the hotel. This is not there fault and is happening in many places. You are just steps from downtown shops, so I liked that.
Stayed 5 nights in Feb 2025