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Residence Inn by Marriott Playa del Carmen

3.5 star property

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Photo gallery for Residence Inn by Marriott Playa del Carmen

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Property video
In-room safe, laptop workspace, blackout drapes, soundproofing
Free daily continental breakfast
Rooftop terrace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly

Explore the area

Map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Playacar Golf Club
    ‪16 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(32 reviews)
  • 442 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Golf View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Golf View (Balcony) | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, Non Smoking, Golf View (Balcony)

9.0 out of 10
Wonderful
(15 reviews)
  • 712 sq ft
  • Golf view
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Garden View (Balcony)

Studio, 2 Queen Beds, Non Smoking, Garden View (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Garden View (Balcony)

9.4 out of 10
Exceptional
(20 reviews)
  • 545 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony)

8.8 out of 10
Excellent
(16 reviews)
  • 445 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(47 reviews)
  • 542 sq ft
  • Sleeps 4
  • 2 Queen Beds

About this property

Residence Inn by Marriott Playa del Carmen

3.5-star hotel in Playacar
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a poolside bar. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Residence Inn by Marriott Playa del Carmen features an outdoor pool and a 24-hour fitness center. A poolside bar is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This Playa del Carmen hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Residence Inn by Marriott Playa del Carmen is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A poolside bar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (24 inches high)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 731 out of 1014 reviews
Rating 8 - Good. 176 out of 1014 reviews
Rating 6 - Okay. 46 out of 1014 reviews
Rating 4 - Poor. 26 out of 1014 reviews
Rating 2 - Terrible. 35 out of 1014 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JI YE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes 450 pesos round trip taxi ride to Playa del Carmen when it is only 8min drive away.. There is a big supermarket across the street tho. But other than that, nothing else. Swimming pool is shallow.
Stayed 3 nights in Apr 2025

10/10 Excellent

Graciela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the verything
Stayed 1 night in Apr 2025

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our first 3 days was so great that I decided to stay for another day. I asked for a room upgrade. Unfortunately the upgrade room was not that great. Shower leaked that was never fixed so after several hours of waiting they finally changed our room. But the room we went to next had a bad odor and had not been cleaned thoroughly. Too exhausted to fuss and acknowledging they were trying to make things better I just accepted the situation. I would still recommend this hotel if the price was lower. It really should be priced $20 lower.
Stayed 3 nights in Apr 2025

4/10 Poor

Svenja

Stayed 4 nights in Apr 2025

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful condo. Clean, air conditioning was working properly, kitchen fully equipped, the washer/dryer combo was super helpful, etc. each area of the condo was specious. We absolutely loved it. You must have a vehicle or be willing to use taxis to get there quickly. About a mile and a half from the center or main road in town
Stayed 1 night in Apr 2025

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here and would recommend this hotel.
Stayed 1 night in Apr 2025

8/10 Good

Luis Edwar Mejia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, clean
Stayed 5 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, todo muy limpio y la atención espectacular, súper recomendado
Stayed 3 nights in Mar 2025

10/10 Excellent

Sergio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, our room was always clean an shiny (thank you Noemi) and all the experience in the hotel was wonderful. We will come back here for sure.
Stayed 6 nights in Mar 2025

10/10 Excellent

armando

Stayed 3 nights in Mar 2025

8/10 Good

veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was great. There was some issues with water leak, and the last night we didn’t have ac
Stayed 4 nights in Mar 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

MARCELO FERNANDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Margarita

Traveled with partner
El hotel tiene muy buena ubicación. Está bien limpio dentro de las habitaciones y fuera de ellas. Lo que mejoraría sería la temperatura en la habitación. También en el bufet del desayuno incorporar más alimentos americanos. Por lo demás los empleados muy atentos en todo momento.
Stayed 5 nights in Mar 2025

10/10 Excellent

Brandon Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean and quiet. Perfect to just get away.
Stayed 7 nights in Mar 2025

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Lupe

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had basically an apartment for my room. I had 2 bedrooms, 2 bathrooms living room, Dining and kitchen 3 TVs. Wonderful
Stayed 1 night in Mar 2025

10/10 Excellent

Maximilian

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great hotel to stay particularly is you have a Family and a Dog
Stayed 8 nights in Feb 2025

10/10 Excellent

Rosaura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Kiet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. They cleaned our room and gave us fresh towels every day. The beds were comfortable. It was very quiet (you get used to the highway traffic sounds overnight- it's not bad). The facility is clean, new-appearing, and modern. Our TV was the biggest I've seen in a hotel room. The remote sucked though. You have to press hard and about 10 times before it selects anything. I really liked the little kitchen and sitting area. A full size sofa and little tables. There's a powder area outside the toilet. The staff were exceptionally friendly and helpful. There is a lovely dining room lady with glasses whose job is to clear the tables during breakfast. She always has a happy smile on her face and says good morning to everyone. She is something special! There was ample parking (underground and outdoor) when I was there but you're taking a chance if you're traveling in high season. The breakfast was a decent selection. 2 fruits, jello, traditional Mexican, salad, pastries and toast.. but every morning there was always at least one time that was wow. One day it was scalloped potatoes, one day it was a spaghetti in a perfectly seasoned light tomato sauce, one day it was stewed chicken with potatoes. It wasn't a huge buffet but it was healthy and delicious and I appreciated the tendercrisp steamed vegetables! There were 2 cappuccino machines but the regular coffee was very good as well. The kids enjoyed the rooftop pool. There were 3 sunbeds that had curtains.
Stayed 10 nights in Feb 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities
Very nice
Stayed 3 nights in Feb 2025

8/10 Good

Nir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home.

I felt our stay was above average. But our AC unit was a bit noisy and the room we were in wasn't soundproofed from outside sounds. Sometimes it sounds like someone was trying to open our door. Sucks if you're paranoid which we weren't. However, the kitchenette was a welcome surprise: there was a two burner electric stove, microwave, dishwasher and full size fridge. No ice machine but there was a tray available to use bottled water to make ice. All of the staff were immensely helpful and accomodating. ATM on site for MXN and USD was a massive plus! Breakfast was great. There was slight variety daily but ensure that you go before 9am it get crowded. Also, there is limited parking in the garage underneath the hotel. If you are a nightowl, will be parking in the parking lot and have to endure a decent walk to the lobby. We would stay again. The pros outweighs the cons.
Stayed 4 nights in Feb 2025

10/10 Excellent

enrique, guadalajara

Stayed 5 nights in Feb 2025

10/10 Excellent

Fatih

Stayed 7 nights in Feb 2025