Hotel Riu Palace Mexico - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
6 restaurants, breakfast, dinner served; Italian cuisine
Reception
Minibar, in-room safe, blackout drapes, iron/ironing board
On the beach, white sand, sun loungers, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Breakfast included
  • Room service
  • Pool
$277
includes taxes & fees
Aug 29 - Aug 30

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior (U))

8.0 out of 10
Very good
(14 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior (L))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(77 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior (E))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (M)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Suite Junior with Garden View

  • 419 sq ft
  • Sleeps 4

Suite Junior

  • 419 sq ft
  • Sleeps 4

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

Room Superior

  • 419 sq ft
  • Sleeps 4

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

Similar properties

About this property

Hotel Riu Palace Mexico - All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Mexico - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a meeting room and limo/town car service. This Art Deco property also offers a children's pool, a sauna, and spa services. Onsite uncovered self parking is complimentary.

Hotel Riu Palace Mexico - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1004 reviews
Rating 8 - Good. 203 out of 1004 reviews
Rating 6 - Okay. 93 out of 1004 reviews
Rating 4 - Poor. 33 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

We have been to Riu 5x and every time the staff goes above and beyond for guest. The food is amazing the rooms are very clean. The beach is also kept up and staff are out all day asking if you need anything. H
Stayed 3 nights in May 2025

10/10 Excellent

Leidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. A little more oriented for the older ppl, but beside that. The actual resort was amazing. But more than anything it’s people! THE BEST! staff deserve all the credit.
Stayed 4 nights in May 2025

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Stayed 3 nights in May 2025

8/10 Good

Yelena

Traveled with group
Liked: Cleanliness, staff & service, amenities
In overall we had a great vacation. The food was great and surprisingly food at the buffet was better than at the restaurants. Rooms was clean ( except we killed several cockroaches). Towels and bedsheets were worn out and yelloish color. Hard to find shade on beach
Stayed 10 nights in May 2025

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the out most welcoming and very hard working. So much to do. The beach was so beautiful. The Rui hotel is a great place to stay.
Stayed 6 nights in May 2025

10/10 Excellent

Kiran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staff service, food, entertainment..
Stayed 4 nights in May 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The staff was amazing and attentive. The property was clean
Stayed 5 nights in May 2025

10/10 Excellent

Sandra Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

2/10 Terrible

Jodean

Stayed 4 nights in May 2025

8/10 Good

Gorjana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendy staff Great lobby bar Access to all specialty restaurants without making reservations
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Adisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.All employees are very helpfull and friendly. Food choices and entertainment are great.I would highly recomend this resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mildred J, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

Teah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Maricruz

Traveled with family
Disliked: Amenities
Rooms were old and dusty
Stayed 3 nights in Apr 2025

10/10 Excellent

Benny I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 5 nights in Apr 2025

10/10 Excellent

Joseph

Stayed 9 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive I've been with my family, by far.
Stayed 5 nights in Mar 2025

10/10 Excellent

Khiem

Liked: Staff & service, amenities, property conditions & facilities
Nice property
Stayed 5 nights in Apr 2025

10/10 Excellent

Leonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and welcoming❤️
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

desmond, Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing place Will tell friends to try it
Stayed 5 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and resort were both wonderful, had an amazing time!
Stayed 6 nights in Mar 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025