*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and select beverages included
- 24-hour room service (limited menu)
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
- Snorkeling
- Windsurfing
Land activities
- Fitness facilities
- Tennis
- Volleyball
Lessons/classes/games
- Dancing
- Yoga
Entertainment
- Onsite entertainment and activities
- Access to offsite nightclubs
- Onsite live performances
Not included
- Motorized water sports
- Scuba-diving certification
- Scuba-diving lessons
- Snorkeling excursions
- Premium/non-domestic alcoholic beverages
- Childcare
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Access to offsite nightclubs included
- Windsurfing included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Premium/imported alcoholic beverages not included
- Fitness facilities included
- Tennis included
- Volleyball included
- Childcare not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Limited meals offered through room service
- Motorized water sports not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Dancing classes/lessons included
- Onsite entertainment and activities included
- Gratuities included
- Local non-alcoholic beverages and soft drinks included
- Additional gratuities accepted
- All meals included
- Minibar (all beverages included)
- In-room liquor dispensers
- Meals and drinks at companion properties included
- All non-motorized water sports included
- Onsite live performances included
- Snorkeling included
Property Features
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Hotel Riu Palace Mexico - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.
This 4-star property offers access to a meeting room and limo/town car service. This Art Deco property also offers a children's pool, a sauna, and spa services. Onsite uncovered self parking is complimentary.
Hotel Riu Palace Mexico - All Inclusive has designated areas for smoking.
- Free use of nearby fitness center
- Daily
- Number of outdoor pools - 4
- Number of spa tubs - 1
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- Children's club
- 24-hour front desk
- All property's electricity comes from renewable sources
- Uncovered parking
- Porter/bellhop
- Vegan menu options available
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- No single-use plastic stirrers
- Limo or town car service available
- Computer station
- No single-use plastic straws
- Swimming pool
- Water-efficient showers only
- Number of meeting rooms - 1
- Luggage storage
- Secured bicycle storage
- Free buffet breakfast
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 434
- Number of floors - 3
- Number of buildings/towers - 1
- Tennis on site
- Number of bars/lounges - 4
- Number of poolside bars - 1
- Full-service spa
- Number of swim-up bars - 1
- Free breakfast
- Spa treatment room(s)
- Billiards or pool table
- Tours/ticket assistance
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Health club
- Number of coffee shops/cafes - 1
- Children's club (free)
- Children's pool
- Spa services on site
- Number of restaurants - 6
- Laundry facilities
- Vegetarian breakfast available
- Beach towels
- Television in common areas
- Wedding services
- Garden
- Multilingual staff
Family Friendly Amenities
- Family property
- Number of outdoor pools - 4
- Children's pool
- Separate living room
- Free WiFi
- Children's club (free)
- Laundry facilities
- Playground on site
- Free cribs/infant beds
Room Amenities
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.
- Television
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Ceiling fan
- Room service (24 hours)
- In-room climate control (air conditioning)
- Separate sitting area
- Turndown service
- Free bottled water
- Wireless internet access
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Satellite TV service
- Flat-panel TV
- Free WiFi
- Separate living room
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 3
- Housekeeping on request
- Electrical adapters/chargers
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Closed captioned TV
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
- Massages on beach
- Steam room in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair accessible path of travel
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
Nearby Activities
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Bicycle on site
- Golfing nearby
- Surfing/bodyboarding on site
- Volleyball on site
- Kayaking on site
- Windsurfing nearby
- Windsurfing on site
- Playground on site
- Fitness classes on site
- Sailing on site
- Personal motorized watercraft on site
- Scuba diving nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 32.57 per accommodation, per night
We have included all charges provided to us by the property.
Check-in
Check-in time ends at 11:30 PM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Humane animal treatment
Guest education on local ecosystems and culture
Credit card pre-authorization
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Debit cards not accepted
Property does not follow sanitization practices of any association
Staffed front desk
Smoke detector
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are not available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Children and extra beds
- Children are welcome.
Pet Policy
- No pets or service animals allowed
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Hotel Names
- Riu Palace
- Riu Palace All Inclusive
- Riu Palace Mexico
- Riu Palace Mexico All Inclusive
- Riu Palace Mexico All Inclusive Playa del Carmen
- Riu Mexico
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Playa Del Carmen
- Rui Palace Mexico
- Mexico Palace Riu
- Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
- Riu Mexico Inclusive inclusiv
Awards & Affiliations
- Travelife
Hotel Reviews
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