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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Fountain
Lobby
Aerial view
Coffee shop
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service
$292
includes taxes & fees
Sep 23 - Sep 24

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪2 min walk‬
  • Playacar Beach
    ‪6 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

9.4 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

8.8 out of 10
Excellent
(30 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (Superior | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior - Elite Club, B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior | C)

9.8 out of 10
Exceptional
(11 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

9.2 out of 10
Wonderful
(261 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(55 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

10.0 out of 10
Exceptional
(6 reviews)
  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, C)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (M)

10.0 out of 10
Exceptional
(1 review)
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, U)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with internal view

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with internal view

  • 376 sq ft
  • Sleeps 4

View all photos for Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Suite

  • 710 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 376 sq ft
  • Sleeps 4

View all photos for Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Suite

  • 710 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Garden View

  • 376 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • Sea view
  • Sleeps 3

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About this property

Hotel Riu Palace Riviera Maya - All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Hotel Riu Palace Riviera Maya - All Inclusive features an outdoor pool and a health club. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, a nightclub, and a hot tub. Onsite covered self parking is complimentary. A total renovation of this property was completed in December 2019.

Hotel Riu Palace Riviera Maya - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1827 out of 2458 reviews
Rating 8 - Good. 393 out of 2458 reviews
Rating 6 - Okay. 133 out of 2458 reviews
Rating 4 - Poor. 52 out of 2458 reviews
Rating 2 - Terrible. 53 out of 2458 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria D

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelente servicio..... super recomendado este hotel 👍👍👍
Stayed 5 nights in Jun 2025

8/10 Good

Sharon

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings. The buffet is plentiful but I just didn’t enjoy it very much. Probably just me.
Stayed 5 nights in Jun 2025

10/10 Excellent

Dawn Marie Del

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was breathtaking! Lots of fun. The staff were so personable. Great vacation!
Stayed 7 nights in May 2025

10/10 Excellent

Antonina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Roy very elegant Staff were amazing Food was delicious
Stayed 7 nights in May 2025

10/10 Excellent

Maria Eugenia

Stayed 4 nights in May 2025

10/10 Excellent

Derrick

Stayed 7 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is beautiful. The staff are super amazing and accomodating. I had an issue with the room which is not even worth mentioning it because they solved it and they upgraded us to a better room with a beautiful big balcony. The food at the buffet and restaurants was really good and the drinks as well for an all inclusive!! They made a small decoration for my daughters bday in the room!! I really enjoy my time at the Riu palace RM!! The snacks restaurant “pepes food” was my favorite the grill meat uff to die for!! Definitely will go back
Stayed 3 nights in Jun 2025

10/10 Excellent

Justo Tito

Stayed 4 nights in Jun 2025

10/10 Excellent

Jose Luis, Ft Worth

Stayed 5 nights in Jun 2025

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like was the room we were given it was next to the workers maintenance room day and night loud noise people talking moving things around it was hard to really rest ! Also it had a strong smell of mold !
Stayed 5 nights in May 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has amazing food even on the buffet. All the staff were incredibly friendly and helpful. Ricardo helped us book excursions and even helped us reschedule after I was sunburned. There is a convenient store and doctor at the bottom of the driveway. We have stayed at a lot of different resorts here and this was by far the best!! The beach was amazing too. When you step outside you feel you’re really in paradise. Our AC broke and they had it fixed in 30 mins. When we elected not to have our room serviced that day they called us to see if we needed towels or mini bar drinks. You’re treated like a millionaire! Highly recommended! I don’t have one complaint at all. They do everything perfectly. Plus no sales pitch to get you to buy a timeshare.everyone was treated equally. 5 stars
Stayed 5 nights in May 2025

8/10 Good

Anisel

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very clean well kept hotel. Love the fact that guests dont need to make a reservation for the specialty restaurants and the lobby cafe always had some good treats. Food at the buffet was great and had a lot of variety, service was also great there, especially Ezequiel. Check-in process was smooth and very accommodating. On the other hand, pools could be cleaner and pool area bar needs more bartenders at peak hours. A recommendation would be to provide electronic wrist bands so guests do not have to worry about so many cards, ex room keys and towel cards.
Stayed 6 nights in May 2025

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and clean. The service was excellent. The food could have been better, but it was fine (I'd recommend the buffets over the restaurants). I would definitely stay here again. However, as much as I liked the resort, book directly through their website. DO NOT BOOK THROUGH EXPEDIA! This "$850 resort credit" that is advertised on the Expedia website (and honestly the only reason I booked through Expedia rather than directly through Riu in the first place) is NOT a credit at all! It is a smattering of discount coupons that you likely don't even want to use. And discount coupons are not the same as a credit! This is wildly misleading and deceptive. The problem is that when my travel companions and I figured out this was going to be the case, we called Expedia multiple times, both before arrival and upon arrival. Their customer service was terrible. Before arrival, they kept dodging the question and telling us if it was an issue, they'd deal with it after we checked in. After we checked it, they basically said "tough luck, too bad for you" since they already had our money by that point. Wasted multiple hours on the phone with them. Again, great resort. Just don't book through Expedia.
Stayed 6 nights in May 2025

4/10 Poor

Hussam

Stayed 5 nights in May 2025

2/10 Terrible

Michael

Liked: Cleanliness, amenities, property conditions & facilities
One of the Most Disappointing Customer Service Experiences – Riu Palace Riviera Maya I’ve never written a review like this, but after our stay at Riu Palace Riviera Maya, I feel compelled to share. We booked two rooms via Expedia for May 28–June 3, 2025. Due to severe weather and flight delays, we missed our connection and couldn’t arrive until 2:00 AM on May 30. The airline rebooked us and adjusted our return to June 4—so we simply asked Riu to shift our stay by one day (May 29–June 4). Same number of nights, same rooms. Expedia confirmed they reached out to Riu Reservations. I also emailed the resort directly, clearly explaining the situation and urgency. Despite being on-site, staying in rooms 0005 and 0006, all I received were copy-paste replies saying front desk and managers couldn't help due to “policy.” Riu Reservations didn’t respond until June 1—denying the request with no flexibility. What’s worse, I saw available rooms online for June 3, yet they still refused to assist. We weren’t asking for anything free—just a shift due to weather-related travel issues. Not a single person showed empathy or took responsibility. We spent thousands to stay here, yet were left scrambling for a place to sleep. Riu treated us like reservation numbers, not guests. We deserved better—and they failed us.
Stayed 6 nights in May 2025

8/10 Good

christina, wichita falls

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive and accomodating. No reservations needed.....whiich was a plus. Not much of a party scene, but walked over to Riu Tequila to thier sports bar.
Stayed 5 nights in May 2025

10/10 Excellent

Kristin Allison

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Jesus Fernando, Austin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was on point and perfect ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Jun 2025

10/10 Excellent

Andre

Stayed 5 nights in May 2025

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
we loved the fun party
Stayed 4 nights in May 2025

10/10 Excellent

Yaneysis Mendoza

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfecta para pasar unas vacaciones inolvidables, la atencion es excellente .
Stayed 3 nights in May 2025

10/10 Excellent

Evelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean premises. Always treated with respect and in a timely manner. Food was good overall and the variety was just right. I wish they had a bit more of Mexican desserts and not so much bread. The shows were of good quality but I wish they were more about the Mexican culture. Mexico is a country full of culture and it would be nice to share it with the world. My kid was excited about seeing Kalu but he was not present during our stay.
Stayed 6 nights in May 2025

10/10 Excellent

Nina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and excellent service
Stayed 7 nights in May 2025

10/10 Excellent

Jerson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is truly top-notch. The food is excellent, and the location is fantastic. The staff are among the most professional and helpful I’ve ever encountered—they genuinely go out of their way to make you feel welcome and ensure you want to return. Housekeeping is thorough, with your room checked twice a day. I highly recommend this hotel. The stuff is what makes this hotel beautiful. The food is very very good.
Stayed 6 nights in May 2025