Hotel Riu Palace Riviera Maya - All Inclusive

Property class: 4.5

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Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

A resort with a large pool, beach view, and palm trees.
A beach resort with white domed buildings, palm trees, and a sandy beach with people and sun loungers.
A resort with multiple swimming pools, palm trees, and a large central building.
A poolside area with white wicker chairs and blue cushions, a pool, and palm trees in the background.
A luxurious hotel lobby with ornate columns, a central staircase, and a bar area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪5 min walk‬

Room options

Junior Suite (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Superior | C)

9.6 out of 10
Exceptional
(15 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

8.8 out of 10
Excellent
(41 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

9.2 out of 10
Wonderful
(7 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club,+18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, U)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, U)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (Superior | M)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | E)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

9.2 out of 10
Wonderful
(361 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(65 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Hotel Riu Palace Riviera Maya - All Inclusive features an outdoor pool and a health club. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, a nightclub, and a hot tub. Onsite covered self parking is complimentary. A total renovation of this property was completed in December 2019.

Hotel Riu Palace Riviera Maya - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

Property amenities

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Property Registration Number 008-007-003666/2025

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1927 out of 2586 reviews
Rating 8 - Good. 383 out of 2586 reviews
Rating 6 - Okay. 155 out of 2586 reviews
Rating 4 - Poor. 55 out of 2586 reviews
Rating 2 - Terrible. 66 out of 2586 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and the staff was very thoughtful
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good to stay
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort…the food was amazing and staff was great!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, facility, food on point.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, we loved our stay here and will be back for sure! Very nice and loved having all of the Elite Club benefits, but not required for a good time at this place!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, the food was pretty good and the stuff was friendly and very attentive.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, had two rooms with 4 kids and everything was great
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional place to stay
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel so many amazing restaurants and the staff was amazing
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and no reservation for restaurant
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, staff and peaceful.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms cleaned, staff super nice.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great vacation, Mexico was beautiful. The hotel RIU palace riviera maya was excellent. Great staff, service, excellent food, and very clean
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is well-maintained, and the service is excellent.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fun vacation and resort was great
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was well mIntained and clean. Staff was friendly and super helpful
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this resort
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the resort was mediocre, we spent a lot of time at the swim up bar met a lot of people
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Grounds were well kept!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience at Riu
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Time and experience! Definitely will go again!!!!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay and intend to come back.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully maintained and the service was excellent. Traveling with children, the outdoor pool area are made it easy for everyone to find what they need on their own. We would definitely be returning to a RIU resort.
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Room was clean and staff weee very helpful
Stayed 3 nights in May 2026