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Hotel Riu Playacar - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Playacar - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
1 bedroom, minibar, in-room safe, laptop workspace
Aerial view
Garden
Buffet

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪6 min walk‬
  • Playacar Beach
    ‪13 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (B2C-US)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Double Room ( Kid Free | C)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (L)

  • 314 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (No balcony - M)

Double Room (No balcony - M) | 1 bedroom, minibar, in-room safe, laptop workspace

Double Room (No balcony - M)

8.4 out of 10
Very good
(9 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (B2C-US)

  • 314 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (U)

8.4 out of 10
Very good
(112 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (M)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room (M)

8.0 out of 10
Very good
(6 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (B2C-CA)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C)

  • 517 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Mexico

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite Mexico

  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (L)

9.4 out of 10
Exceptional
(3 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (C)

8.6 out of 10
Excellent
(14 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (U)

8.8 out of 10
Excellent
(15 reviews)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (C)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior

1 bedroom, minibar, in-room safe, laptop workspace

Double Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Double Room

  • Sleeps 4

View all photos for Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Double Room

  • Sleeps 4
  • 2 Double Beds

Double Room Standard with Sea View

  • Sea view
  • Sleeps 3

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About this property

Hotel Riu Playacar - All Inclusive

3.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Playacar - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Playacar - All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.
Hotel Riu Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Playacar - All Inclusive features a full-service spa, 3 outdoor swimming pools, a waterslide, and a health club. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, spa services, and a complimentary children's club. Onsite uncovered self parking is complimentary.

Hotel Riu Playacar - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
The Palms - This buffet restaurant serves breakfast, lunch, and dinner.
Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Turquesa - This poolside steakhouse serves dinner only. Open daily.
Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Anana - Onsite lobby lounge. Open 24 hours. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to offsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anana
  • Jade
  • The Palms
  • Traviata
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1006 reviews
Rating 8 - Good. 265 out of 1006 reviews
Rating 6 - Okay. 86 out of 1006 reviews
Rating 4 - Poor. 44 out of 1006 reviews
Rating 2 - Terrible. 29 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The people are very friendly, and it was wonderful to return to a clean room every day. The housekeeping staff are excellent and always ensure we are cared for. Being directly on the beach was a highlight for the kids, and they loved the pools. We rented a car for the week at the airport, and it was nice to have parking at the hotel. Although the food was average, as other reviewers stated, there was always good fresh fruit, salads, and variety. We enjoyed the buffets over the different dining options. If having many great dining options is important to you, this might be a limiting factor, but we felt we got a good value overall. One downside was that our hotel keys were deactivated almost every day. We recommend that the hotel get this fixed, as it happened to us and the other family we traveled with, and it was especially frustrating after a long day. The grounds are nice and clean, and seeing some local wildlife was super fun. The spider monkey that decided to take a few minutes to lie in the hotel lobby made our day. Riuland did a great job over easter with many activities for the kids. My kid had a great time. Thank you for a good trip!
Stayed 7 nights in Apr 2025

10/10 Excellent

Sadie

Stayed 5 nights in Dec 2024

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We just got back and we had a great time ...great job to all your staff...Jim and Carol
Stayed 7 nights in Apr 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Really safe, clean and excellent staff , very kind and welcoming Highly recommend this hotel
Stayed 5 nights in Apr 2025

4/10 Poor

Linette

Stayed 3 nights in Apr 2025

10/10 Excellent

Guy Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Playacar is a beautiful and relaxing resort. The staff is great . The food is great
Stayed 6 nights in Apr 2025

10/10 Excellent

Abby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 8 just got back from Riu Playacar. It was great. We loved the nightly entertainment each night. Also there was a wide variety of food for everyone to choose something they liked. The shopping across the street was so easy to bring my kids over there to look for souvenirs.
Stayed 7 nights in Mar 2025

10/10 Excellent

Bradley Clyde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, clean resort, food was good/lots of choices.
Stayed 4 nights in Mar 2025

10/10 Excellent

Johnny

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our kids with us, no complaints at all!! The food was good at all the restaurants, the entertainment was fun, the staff were on top of service and cleanliness. The little shopping plaza was good as well. WE DID NOT HAVE 1 REASON TO LEAVE THE RESORT. GREAT PLACE FOR THE FAMILY
Stayed 6 nights in Mar 2025

10/10 Excellent

Javier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! This is our second time here. Location is secure and we will be back. Beach was great too!
Stayed 7 nights in Mar 2025

10/10 Excellent

Andres, Salem

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was super good hard to choice where to eat when everything is so yummy… Perfect place to go with family vacation. Super safe.
Stayed 5 nights in Mar 2025

10/10 Excellent

Giselle

Stayed 5 nights in Mar 2025

10/10 Excellent

Clint

Stayed 5 nights in Mar 2025

8/10 Good

Isidor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beaches pool is nice the food Soso
Stayed 3 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really nice, a bit further out of the main area, is a pro in some ways and a con in some ways
Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and grounds/property well kept. Bed was comfy a little too firm for me but the wife liked it so that’s a win. We upgraded to a partial ocean view room and the balcony did have a very nice view. Upgrade didn’t cost much. Hard-working, friendly, cheerful staff. Requested extra pillows. Extra pillows delivered in 20 minutes. Requested extra coffee for the room. Extra coffee delivered in 20 minutes. We were fine with the food. Breakfast and lunch were good and dinner buffet had many options so there. Neat little shopping mall across the street with a Starbucks. Beautiful beach and plenty of loungers. The walk into town was a little long for me. I am 61. 10 bucks for a cab. That’s doable. Definitely recommend this resort just wish they had some mid range booze. Jack Daniel’s at least. Got stuck with Johnny Walker Red.

10/10 Excellent

Shelly, Rowlett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and friendly staff. Everything was clean and well maintained. Will definitely consider staying again !
Stayed 4 nights in Mar 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like steakhouse.
Stayed 7 nights in Mar 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Great friendly service
Stayed 5 nights in Mar 2025

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is small and we enjoyed that about it. Service was generally good, the staff are always friendly, but somewhat transactional in nature. The property is clean, fairly well maintained, but is starting to show it's age (i.e. room HVAC struggled, squeeky furniture, squeeky door knobs, room door locks/keys are dated and fail routinely, etc.). The beach is wonderful and and there are always lots of staff organized activities to participate in. If you are a foodie, you may be disappointed. Most dining options are buffet oriented. If you are looking to spoil yourself with an select a la carte dining experience, this may not be the place for you. Alcoholic beverage and wine options are limited and not premium level. For people that love the buffet option, you will enjoy this resort. All that said, we had a wonderful vacation.
Stayed 8 nights in Mar 2025

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Riu very clean staff so nice make me feel like king thanks
Stayed 4 nights in Mar 2025

2/10 Terrible

Magdalena

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is my first review ever. I don’t know how this property has 8.6 good reviews. It is my first stay at RIU resort, however not first on all inclusive vacations.It was terrible experience. The rooms are awful, old and dirty. The towels are in brown color very old. My dog has better towels. Sheets on bed were old and discolored- disgusting. I contacted the Expedia to change the hotel but they never called me back. It happened to us before when we were to Hawaii and I was happy to change to different hotel. Very disappointed on Expedia customer service. The excuse was that they couldn’t reach the hotel. My last booking on Expedia there is so many other options now. I would love add some pictures but there is no option here. Guys if you want spend some nice vacation never go to this hotel.
Stayed 5 nights in Mar 2025