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Hotel Riu Playacar - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Playacar - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Buffet
Garden
1 bedroom, minibar, in-room safe, laptop workspace
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪6 min walk‬
  • Playacar Beach
    ‪13 min walk‬
  • Xcaret Eco Theme Park
    ‪12 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (B2C-US)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (L)

  • 314 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (No balcony - M)

Double Room (No balcony - M) | 1 bedroom, minibar, in-room safe, laptop workspace

Double Room (No balcony - M)

8.0 out of 10
Very good
(8 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (B2C-US)

  • 314 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (U)

8.4 out of 10
Very good
(111 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (M)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room (M)

8.0 out of 10
Very good
(6 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (B2C-CA)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C)

  • 517 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Mexico

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite Mexico

  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (L)

9.4 out of 10
Exceptional
(3 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (C)

8.6 out of 10
Excellent
(14 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (U)

8.8 out of 10
Excellent
(15 reviews)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (C)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Superior

1 bedroom, minibar, in-room safe, laptop workspace

Double Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 4
  • 1 Full Bed(s)

View all photos for Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Double Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Riu Playacar - All Inclusive

3.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Playacar - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Playacar - All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.
Hotel Riu Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Playacar - All Inclusive features a full-service spa, 3 outdoor swimming pools, a waterslide, and a health club. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, spa services, and a complimentary children's club. Onsite uncovered self parking is complimentary.

Hotel Riu Playacar - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
The Palms - This buffet restaurant serves breakfast, lunch, and dinner.
Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Turquesa - This poolside steakhouse serves dinner only. Open daily.
Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Anana - Onsite lobby lounge. Open 24 hours. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to offsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anana
  • Jade
  • The Palms
  • Traviata
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1005 reviews
Rating 8 - Good. 263 out of 1005 reviews
Rating 6 - Okay. 85 out of 1005 reviews
Rating 4 - Poor. 45 out of 1005 reviews
Rating 2 - Terrible. 28 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Great friendly service
Stayed 5 nights in Mar 2025

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is small and we enjoyed that about it. Service was generally good, the staff are always friendly, but somewhat transactional in nature. The property is clean, fairly well maintained, but is starting to show it's age (i.e. room HVAC struggled, squeeky furniture, squeeky door knobs, room door locks/keys are dated and fail routinely, etc.). The beach is wonderful and and there are always lots of staff organized activities to participate in. If you are a foodie, you may be disappointed. Most dining options are buffet oriented. If you are looking to spoil yourself with an select a la carte dining experience, this may not be the place for you. Alcoholic beverage and wine options are limited and not premium level. For people that love the buffet option, you will enjoy this resort. All that said, we had a wonderful vacation.
Stayed 8 nights in Mar 2025

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Riu very clean staff so nice make me feel like king thanks
Stayed 4 nights in Mar 2025

2/10 Terrible

Magdalena

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is my first review ever. I don’t know how this property has 8.6 good reviews. It is my first stay at RIU resort, however not first on all inclusive vacations.It was terrible experience. The rooms are awful, old and dirty. The towels are in brown color very old. My dog has better towels. Sheets on bed were old and discolored- disgusting. I contacted the Expedia to change the hotel but they never called me back. It happened to us before when we were to Hawaii and I was happy to change to different hotel. Very disappointed on Expedia customer service. The excuse was that they couldn’t reach the hotel. My last booking on Expedia there is so many other options now. I would love add some pictures but there is no option here. Guys if you want spend some nice vacation never go to this hotel.
Stayed 5 nights in Mar 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Riu Playacar with my family of four. We were there a couple of weeks before the spring break crowd arrived and it was calm, quite, and family friendly!
Stayed 4 nights in Mar 2025

10/10 Excellent

Samantha R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, safe environment, fun entertainment, would recommend!
Stayed 4 nights in Mar 2025

10/10 Excellent

Gregory Paul

Stayed 7 nights in Feb 2025

10/10 Excellent

Ronald

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Liked not having to make reservations for special dinners . The beach bars were awesome and that they brought out popsicles and ice cream to beach. Loved the coconut party. Loved playing the games on beach every day. EVERY worker was king, friendly, and hard working ! The bands were great. We LOVE Riu

8/10 Good

James Milton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good resort, food was average
Stayed 9 nights in Feb 2025

10/10 Excellent

Robert J, Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

TRAYCHE, Orland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.🙂
Stayed 8 nights in Feb 2025

10/10 Excellent

Dragana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

6/10 Okay

Lily Jacqueline

Traveled with partner
The property was nice. Activities were ok. The food wasn’t good. Very few selections for dining. The drink selection that wasn’t alcohol wasn’t very good. Staff was friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Patrick, Superior

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Excellent food, staff, and facilities. Beautiful location.
Stayed 7 nights in Feb 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful resort. Absolutely recommend!!!
Stayed 6 nights in Jan 2025

10/10 Excellent

DANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Beautiful beach and friendly staff!
Stayed 3 nights in Feb 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was excellent and pools and all were great. Gym is lacking and some things didn't work. Food was decent and breakfast especially excellent. Cleaner than anyplace I've stayed. Staff is beyond excellent and accommodating. Cannot wait to come back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Bruce B Bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff was top notch.
Stayed 4 nights in Feb 2025

10/10 Excellent

John, Glencoe

We been coming here for about 16 years now and the staff are great!
Stayed 7 nights in Feb 2025

8/10 Good

VALERIE

Stayed 6 nights in Feb 2025

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 10 nights in Feb 2025