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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

6 outdoor pools, pool umbrellas, sun loungers
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
Reception
Premium bedding, down comforters, free minibar, in-room safe
Beach/ocean view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    13 min drive
  • Moon Palace Golf Club
    15 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

  • 1089 sq ft
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • 1096 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

  • 5205 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 3437 sq ft
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 994 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

  • 1096 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Pool
Hot Tub
Breakfast included
All inclusive
3.5 out of 5, Good, (1378)
The price is $403
per night
$403 total
includes taxes & fees
Jan 6 - Jan 7
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5-star Puerto Morelos property with private balconies
Catch some rays at the beach or spend the day relaxing at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 12 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 beach bars, 3 swim-up bars, and 10 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:30 AM.
Gourmet Marche - Onsite buffet restaurant.
Zen - This restaurant specializes in Asian cuisine. Open daily.
Hunter Steak House - This restaurant serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine. Open daily.
Taj - This restaurant specializes in Indian cuisine. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 556 out of 1143 reviews" "
Rating 8 - Good. 267 out of 1143 reviews" "
Rating 6 - Okay. 139 out of 1143 reviews" "
Rating 4 - Poor. 80 out of 1143 reviews" "
Rating 2 - Terrible. 101 out of 1143 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

thebug

Liked: Cleanliness, staff & service, property conditions & facilities
it has good entertaiment activities but the food it is not very good a poor variety the best place was the buffet , the italian restaurant very disappointing the rio asI well the hounter just average , the spa service too expensive , the sport place the food very average , the ice creams were very good and the pizza place good..
Stayed 5 nights in Sep 2024

6/10 Okay

Carlie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

MANUEL HENRIQUEZ

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I will start saying that If you go and have an accident please do not use the doctor from the hotel it’s very very expensive.(this is a big resort so medical should be part of their inclusive) But if by any chance you really have to go with her DO NOT USE THE CLINIC OR HOSPITAL THEY RECOMMEND which is HOSPITEN CANCUN, it’s super expensive you can ask for a taxi or crab to take you to a different hospital private off course but reasonably priced. Do not walk with the doctor to take the taxi or crab because she with send the driver the HOSPITEN CANCUN which is the clinic they use to rob or extra charged the costumers. So, overall the hotel is nice but the way the let the medical department abuse from the guests its not ok.
Stayed 4 nights in Sep 2024

10/10 Excellent

kimetha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Carol

Stayed 6 nights in Aug 2024

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge Krystel was nothing short of amazing. I loved how she assisted with booking dinning each night. She went over and beyond on and off the clock to ensure we had a great stay. The property is beautiful and full of things to keep everyone busy and happy. This was a much needed vacation and loved every bit of it. The staff at the resort was super nice from front desk, maintenance, housekeeping , servers and etc. a must go and book with Expedia. Will go no wrong.
Stayed 4 nights in Sep 2024

4/10 Poor

Lisa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff service in the restaurant was outstanding. There was no staff cleaning up around the pool area every morning. Cups from the bar were left all over the pool area. In the Diamond Club pool guests had no different treatment than non diamond club guests you had to get your own drinks. Staff wasn't walking around asking if you need anything. The only perk about the diamond club was the butler service & they were outstanding. The food was hit or miss.
Stayed 7 nights in Sep 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at this new property. Booking through Expedia gave us access to a dedicated concierge, Alex, who was incredible. We could text him for anything, and he handled everything seamlessly. From making dinner reservations to ensuring our satisfaction, Alex took care of it all. When housekeeping missed our room one day, we reached out to him, and it was promptly resolved. The food options were excellent, with the buffet offering a variety that kept things interesting. In the evenings, the animation team put on fantastic, engaging shows that added to the overall experience. We will definitely be coming back!
Stayed 6 nights in Sep 2024

4/10 Poor

Dwayne

Liked: Cleanliness
Diamond Club not so 'shiny'
My recent stay was meant to be a new experience for me and my partner. I was excited to introduce him to “all-inclusive resort vacations” in hopes of making this an annual tradition. Overall, the property was beautifully appointed, great selection of restaurants (food and service was inconsistent), and lot of other amenities. Relative to the hype and what I paid for, I was disappointed in the Royalton’s ability to meet my expectations for a luxury all-inclusive experience. This is especially pointed as I purchased the Diamond Club (DC) package for exclusivity. The marketing seems intentionally vague and suggests that the DC guests are housed in a specific wing of the resort, as there is a specific pool area just for DC. That was not the case. The DC experience did not feel like it catered to guest who wanted a quieter vacation experience. The butler service which was offered with the DC was not as attentive as I would expect which led to matters being escalated to a manager. While the initial matter (room change) was resolved, the general lack of exclusivity advertised with the DC package continued during our stay. Another feature of the DC package was an offer to meet with the Prime Travel Club on-site. While initially interested, the legal contract was not fair which was disappointing and a massive waste of time. More work needs to be done to ensure attentiveness to guests who have purchased a DC experience and making that truly differentiated.
Stayed 5 nights in Aug 2024

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
We came here to celebrate a birthday and let’s just say we had a ball. There are so many great things to say about the property, staff and what it has to offer but I would like to give kuddos to Krystel from Expedia. She made us feel so welcomed. The service she provided was phenomenal. She definitely made this trip a memorable one. We are already booking our next trip! 10/10 recommend!
Stayed 3 nights in Sep 2024

10/10 Excellent

Iran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the attack of the representatives, one comes to clear the air, not to negotiate.
Stayed 4 nights in Sep 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Sep 2024

10/10 Excellent

Janita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here. The staff was absolute amazing. Krystle did everything to make sure my daughter enjoyed her 18th birthday. Our double room was perfect for our family of 4. It allowed parents a little personal space from their young adults, but still enough room to keep an eye on them. It was a great experience.
Stayed 3 nights in Sep 2024

10/10 Excellent

BARBARO

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Lianet, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para tener unas vacaciones inolvidables, la atención de todos los trabajadores excepcional pero en especial de Krystel, un servicio en general de calidad, la comida buena, y dentro del hotel todo lo que necesitas para no tener que salir porque tiene muchas actividades todo el tiempo y para todas las edades. Yo vuelvo pronto porque me encantó.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jazzalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The property has three huge pools (one diamond club only) and two lazy rivers (one diamond club only). Don’t buy into the hype of diamond club you pretty much get everything diamond club features, so why spend extra for that. The restaurants are good, the steakhouse could have better quality meats. And the smokehouse should be geared more towards authentic bbq food but it tasted more like the buffet food. The Mexican food tasted like American food, it’s bland. The buffet food has a lot of variety but none of us were crazy about the taste of it all. If you don’t ask for a certain preferred alcohol they’ll serve bottom shelf so make sure to indicate what alcohol you prefer. The rooms are cleaned daily, twice a day if diamond club. Room service food options are limited every day. Fridge is stocked daily. The kids will have a blast here. There are about 12 slides but not all of them are open on a daily basis and for some you have to meet height requirements and/or age requirements. Paying for a view of the beach or the pool is worth it. The beach is not good, water looked brown, lots of sargassum! Sometimes the resort smelled like rotten eggs due to the mangroves nearby. The people who work there are friendly but they usually don’t smile or greet you when you walk past them. Check in was a breeze and they offer drinks during check in. They do charge $4.65 in resort fees per day. WiFi is free and works pretty well throughout the property.
Stayed 7 nights in Aug 2024

10/10 Excellent

yinlen, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

carmen erika

Liked: Property conditions & facilities
Disliked: Cleanliness
The property needs more Spanish music more lively it was boring
Stayed 4 nights in Sep 2024

10/10 Excellent

Dereck, Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Aug 2024

10/10 Excellent

Natasha, Clinton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Aug 2024

10/10 Excellent

Juan

Stayed 4 nights in Aug 2024

8/10 Good

JUAN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest relations Krystel all checking what need and helping us with what ever we need. Thank 👌 you Kristel.
Stayed 6 nights in Aug 2024

10/10 Excellent

Emely

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

6/10 Okay

Tasha

Stayed 5 nights in Aug 2024

8/10 Good

Charai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Expedia representative Krystal made the experience a pleasant one. She continually checked in on our experience and made all of our reservations to preferred restaurants. She made is feel personable like she was only there to represent me. Thank you, Krystel!! The buffet was not the best and had the same options daily. The restaurants were better with options and a different style in flavor of our favorites. The buffet near the bar near the pools were a good option. I didn't like the separation in areas like the water parks, where the larger park was based on a certain height and the smaller park only for children. My 5 yr old wouldn't be able to go onto either as they would not do smaller one alone. The smaller water park could use an update along with the lazy river. I loved the spa and spa services.
Stayed 3 nights in Aug 2024