Hotel Colonial Playa del Carmen features an outdoor pool, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access.
Hotel Colonial Playa del Carmen is a smoke-free property.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers. This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.
Available in some public areas: Free WiFi
Recreational amenities at the aparthotel include an outdoor pool.
Children under 12 years old are not allowed in the swimming pool without adult supervision.
Check-in time starts at 3:00 PM
Check-in time ends at 6:00 PM
Minimum check-in age is: 18
Check-out time is 11:30 AM
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a first aid kit, and window guards in each accommodation. Contactless check-out is available.
Noise-free rooms not guaranteed
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 72 hours
Pool access available from 9:00 AM to 9:00 PM.
Only registered guests are allowed in the guestrooms.
Contactless check-out is available.