This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.
This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.
Recreational amenities at the aparthotel include an outdoor pool.
Children under 12 years old are not allowed in the swimming pool without adult supervision.
Hotel Colonial Playa del Carmen features an outdoor pool, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This Colonial aparthotel also offers a television in a common area and an elevator.
Hotel Colonial Playa del Carmen is a smoke-free property.
Languages
English, Spanish
Property amenities
Pool/Spa
Outdoor pool
Internet
Available in the apartment: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Car rental
Bedrooms
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
20-inch TV with satellite channels
TV in common areas
Work spaces
Desk
Meeting rooms
Comfort
Air conditioning
Ceiling fan
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
Elevator (59 inch wide door)
Smoking not allowed
Services and conveniences
24-hour front desk
Change of towels on request
Housekeeping (daily)
Luggage storage
Multilingual staff
Phone
Tour and ticket assistance
Location highlights
In the city center
Things to do
Golfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
Window guards
Fire extinguisher
General
130 units
2 buildings
4 floors
Banquet hall
Built in 2008
Colonial architecture
Towels (changed on request)
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:30 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.
We should mention
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision
Property is also known as
Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A
Hotel Colonial Playa del Carmen Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 404 out of 1251 reviews
10 - Excellent
404
Rating 8 - Good. 465 out of 1251 reviews
8 - Good
465
Rating 6 - Okay. 227 out of 1251 reviews
6 - Okay
227
Rating 4 - Poor. 83 out of 1251 reviews
4 - Poor
83
Rating 2 - Terrible. 72 out of 1251 reviews
2 - Terrible
72
8.4/10
Cleanliness
7.6/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Laura
Apr 2, 2025
Liked: Cleanliness, room comfort
Laura
Stayed 8 nights in Mar 2025
8/10 Good
stefany
Mar 27, 2025
Liked: Cleanliness, room comfort
stefany
Stayed 4 nights in Mar 2025
10/10 Excellent
Rory
Mar 24, 2025
Liked: Cleanliness, room comfort
Rory
Stayed 1 night in Feb 2025
8/10 Good
Aura
Mar 23, 2025
Liked: Cleanliness
Aura
Stayed 7 nights in Mar 2025
6/10 Okay
Denise
Mar 19, 2025
Disliked: Property conditions & facilities
Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…
Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.
Kenneth
Stayed 10 nights in Feb 2025
8/10 Good
MARY
Feb 26, 2025
Liked: Room comfort
Poor Communication
Communication was poor before arrival. Comments said front desk closed at 6:00 pm and I was arriving close to midnight. I sent several messages to them before I got a clear answer that there was a front desk clerk 24 hours a day. Also, I had booked a room with picture of a fridge, but they told me in comments no rooms had fridges. I had one after all. Comments did not explain to you that there is an elevator too.
I absolutely loved the pool.Enjoyed staying there for 10 days.Now the negative.The hotel requires the guests to leave an ID in order to get towels for the pool, we left my wife’s ID and they lost it which is unacceptable. We had to leave without her ID. She‘s still very upset.
Jose
Stayed 10 nights in Jan 2025
6/10 Okay
Verified traveler
Traveled with family
Feb 8, 2025
Maggie
I would give it maybe a 3 stars.
My room had two single beds hard mattress. There was smell like cigarette, a hole on the ceiling and woke up one morning and had no water. Very little hot water and WiFi did not work. ☹️
Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓
Francis
Stayed 8 nights in Jan 2025
8/10 Good
Georgia
Traveled with family and small children
Jan 27, 2025
Liked: Cleanliness
The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size.
The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests.
Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Chance
Stayed 2 nights in Jan 2025
6/10 Okay
Robert
Traveled with partner
Jan 15, 2025
Property is a little outdated but overall good for just a night.
Robert
Stayed 2 nights in Jan 2025
6/10 Okay
Shauna
Traveled with family
Jan 14, 2025
The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches.
I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.
This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.
Excelente opción para hospedarse, el personal del hotel fue muy amable y muy atento durante toda la estancia, el lugar estaba en una buena ubicación cerca de la playa y la quinta avenida, mi familia y yo quedamos muy satisfechos con ganas de volver pronto!