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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Junior Suite | 1 bedroom, desk, free WiFi, bed sheets
Reception
Lobby sitting area
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Twin Room

  • 377 sq ft
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | 1 bedroom, desk, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, free WiFi, bed sheets

Junior Suite

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, free WiFi, bed sheets

Standard Double Room

  • 431 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, desk, free WiFi, bed sheets

Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Room

  • 377 sq ft
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Double Room

  • 377 sq ft
  • Studio
  • Sleeps 2
  • 1 Double Bed

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4.4 out of 5, Excellent, (1385)
$62 nightly
The price was $124
The price is $62 total
includes taxes & fees
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About this property

Hotel Colonial Playa del Carmen

3.5-star aparthotel in Downtown Playa del Carmen
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Hotel Colonial Playa del Carmen features an outdoor pool, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This Colonial aparthotel also offers a television in a common area and an elevator.

Hotel Colonial Playa del Carmen is a smoke-free property.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (59 inch wide door)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city center

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1252 reviews
Rating 8 - Good. 465 out of 1252 reviews
Rating 6 - Okay. 227 out of 1252 reviews
Rating 4 - Poor. 83 out of 1252 reviews
Rating 2 - Terrible. 72 out of 1252 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Laura

Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2025

8/10 Good

stefany

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Rory

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Aura

Liked: Cleanliness
Stayed 7 nights in Mar 2025

6/10 Okay

Denise

Disliked: Property conditions & facilities
Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…
Stayed 4 nights in Mar 2025

10/10 Excellent

JESUS

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, property conditions & facilities
Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.
Stayed 10 nights in Feb 2025

8/10 Good

MARY

Liked: Room comfort

Poor Communication

Communication was poor before arrival. Comments said front desk closed at 6:00 pm and I was arriving close to midnight. I sent several messages to them before I got a clear answer that there was a front desk clerk 24 hours a day. Also, I had booked a room with picture of a fridge, but they told me in comments no rooms had fridges. I had one after all. Comments did not explain to you that there is an elevator too.
Stayed 3 nights in Feb 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The toilet didn’t work! Shower cold water
Stayed 7 nights in Feb 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved the pool.Enjoyed staying there for 10 days.Now the negative.The hotel requires the guests to leave an ID in order to get towels for the pool, we left my wife’s ID and they lost it which is unacceptable. We had to leave without her ID. She‘s still very upset.
Stayed 10 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family

Maggie

I would give it maybe a 3 stars. My room had two single beds hard mattress. There was smell like cigarette, a hole on the ceiling and woke up one morning and had no water. Very little hot water and WiFi did not work. ☹️
Stayed 6 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓
Stayed 8 nights in Jan 2025

8/10 Good

Georgia

Traveled with family and small children
Liked: Cleanliness
The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size. The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests.
Stayed 7 nights in Jan 2025

10/10 Excellent

Chance

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Stayed 2 nights in Jan 2025

6/10 Okay

Robert

Traveled with partner
Property is a little outdated but overall good for just a night.
Stayed 2 nights in Jan 2025

6/10 Okay

Shauna

Traveled with family
The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches.
Stayed 7 nights in Dec 2024

8/10 Good

WENDY

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Jeff

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.
Stayed 1 night in Jan 2025

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.
Stayed 7 nights in Dec 2024

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024

10/10 Excellent

Dinesh

Stayed 1 night in Dec 2024

10/10 Excellent

Kevin, Queretaro

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción para hospedarse, el personal del hotel fue muy amable y muy atento durante toda la estancia, el lugar estaba en una buena ubicación cerca de la playa y la quinta avenida, mi familia y yo quedamos muy satisfechos con ganas de volver pronto!
Stayed 4 nights in Dec 2024