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Sahara Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sahara Hotel

Outdoor pool
Interior
Restaurant
Beach nearby, white sand
Superior Family Room | Minibar, blackout drapes, soundproofing, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Pool
  • 24/7 front desk

Explore the area

Map
Av. 15 Calle 8, Playa del Carmen, QROO, 77710
  • Central Square
    ‪1 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Calle 12
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min walk‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Minibar, blackout drapes, soundproofing, free WiFi

Deluxe Room, 2 Queen Beds

  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, blackout drapes, soundproofing, free WiFi

Standard Quadruple Room

  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Minibar, blackout drapes, soundproofing, free WiFi

Standard Triple Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Minibar, blackout drapes, soundproofing, free WiFi

Family Room

  • 431 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Superior Family Room

Superior Family Room | Minibar, blackout drapes, soundproofing, free WiFi

Superior Family Room

  • 431 sq ft
  • City view
  • Sleeps 6
  • 3 Double Beds

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About this property

Sahara Hotel

3-star hotel in Downtown Playa del Carmen
This hotel features 2 restaurants, a casino, and an outdoor pool. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Sahara Hotel offers 40 air-conditioned accommodations with minibars and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include showers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.

Children under 5 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Wired and wireless Internet access is complimentary. Sahara Hotel features an outdoor pool and a children's pool. For a surcharge, the property provides an area shuttle within 100 kilometers and an airport shuttle (available 24 hours). This Playa del Carmen hotel also offers a casino, a rooftop terrace, and a vending machine. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Sahara Hotel has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Los Huastequitos - Onsite family restaurant.
Mr. Waffle - Onsite family restaurant. Open daily.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • Bus station shuttle (surcharge)
  • Covered self parking on site (MXN 100 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:30 AM for a fee: MXN 120 for adults and MXN 120 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Los Huastequitos
  • Mr. Waffle

Things to do

  • 15 slot machines
  • 3 gaming tables
  • Casino (1,076 square feet of space)
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Built in 1999
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 120 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1200 per person (one-way)
  • Covered self parking fee: MXN 100 per day
  • Pet fee: MXN 200 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number SHO1007167J3

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 5 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Sahara Hotel Playa del Carmen
Sahara Playa del Carmen
Sahara Hotel Riviera Maya/Playa Del Carmen, Mexico
Sahara Hotel Hotel
Sahara Hotel Playa del Carmen
Sahara Hotel Hotel Playa del Carmen

Sahara Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 206 reviews" "
Rating 8 - Good. 67 out of 206 reviews" "
Rating 6 - Okay. 43 out of 206 reviews" "
Rating 4 - Poor. 20 out of 206 reviews" "
Rating 2 - Terrible. 13 out of 206 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Samuel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property had missing parts of it drywall, the mattresses we unbearable to sleep on, we had to buy foam to put on the mattresses and didn't get much sleep because it was so bad. The water took at least 20 minutes to warm up and the mini split air conditioner did not work well. I would never stay in this hotel again.
Stayed 5 nights in Jun 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Unenjoyable stay
For this budget price I just hope for clean and safe. However the room’s door handle was loose and barely locked, felt very insecure. Mattresses had plastic covering under sheets so very hot. Housekeeping did not service the room but took away all the towels (which were hung up, not on floor) and refused to replace them unless they were tipped. Fridge in room very noisy. Generally, the room and hotel smelled like mildew/mould.
Stayed 2 nights in Jan 2024

6/10 Okay

STANISLAW, Glenview

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Victorino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.
Stayed 1 night in Jan 2024

10/10 Excellent

Anton

Stayed 2 nights in Nov 2023

8/10 Good

Daniel Josue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bien, camas cómodas, desafortunadamente la habitación no tenia ni teléfono ni plancha, que son básicas, pero tenia horno de microondas y frigobar que no son basicos. Creo que un enchufe mas puedo haber sido funcional ya que eramos dos y no podiamos conectar dos celulares a la hora de dormir.
Stayed 1 night in Nov 2023

10/10 Excellent

richard

Stayed 1 night in Mar 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, very close to Quinta Avenida, but without the noise. An easy walk from the ADO bus station. All the staff were very friendly and helpful. Great options for food and all amenities. The beach is super easy to access. All in all, for the price,I really enjoyed my stay here. Would stay here again.
Stayed 7 nights in Feb 2023

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service
The A/C doesn't work
Stayed 3 nights in Mar 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
2 night stay at Sahara Hotel
This hotel is fine for budget travel. Very centrally located. The property is dated and could use a total renew but beds were decent, shower was hot and the room was clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en muy buena ubicación
Todo estuvo muy bien está en muy buena ubicación todo cerca , dos opción es para ir a desayunar en lo incluido uno cruzando la callle y el otro a la vuelta de la casa esquina suficiente para un desayuno , las camas un poquito duras , y solo de noche salen cucarachas chiquitas especialmente en el baño , hay que tener cuidados para cuando uno ponga sus cosas de regreso en la maletas no llevarlas de recuerdo 😁pero en si , estuvo bien la estancia son amables en recepción .
Una pared muy colorida
Patio tranquiló
Noche de color
Stayed 3 nights in Jan 2023

6/10 Okay

Daniel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people at desk friendly, helpful when questions asked.
Stayed 1 night in Feb 2022

4/10 Poor

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
Pretty basic hotel, blood stains on the walls and bed mattress was sunken on half the bed, smelled stingy. Pretty much the only reason to stay is because there was nothing else available.
Stayed 1 night in Oct 2021

10/10 Excellent

Jake

I have stayed here many times over the years and have always enjoyed it.
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and central
Basic and old, decent location for the price, would stay here again
Stayed 1 night in Feb 2021

10/10 Excellent

Shakil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

6/10 Okay

Albert

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated not really clean hotel
This hotel is an okay option just for 1 night. But I could not stay there longer. The hotel is outdated and dirty. The lobby and inside area next to the lobby look interesting and kind of stylish. But my room was awful! It reminded me a road motel’s room. I payed aprox $27 per night with all taxes included, and I believe this price is right for the hotel’s quality.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, staff was friendly and helpful
Stayed 4 nights in Dec 2020

4/10 Poor

Albert

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Eric Ariel

Disliked: Cleanliness, property conditions & facilities, room comfort
Playa de Carmen is nice place to visit. The hotel needs some remodeling and maintenance - WiFi so so not always get hot water not so tidy hotel.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa del Carmen stay
Nice hotel for a good price. Balcony was nice to sit out on with nice breeze. Everything very clean but the bed was a little hard. No elevator on the side I was on. Good staff and friendly. Close to everything and walkable to beach, restaurants and bars.
Stayed 1 night in Nov 2020

6/10 Okay

Aracely

Stayed 7 nights in May 2020

6/10 Okay

Selene

Stayed 3 nights in Mar 2020