Sandos Caracol Eco Resort & Water Park All Inclusive

4.0 star property

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Photo gallery for Sandos Caracol Eco Resort & Water Park All Inclusive

Aerial view
Restaurant
Restaurant
Aerial view
Reception

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Breakfast included
  • Hot Tub
  • Bar
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

Eco Family Suite

  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Suite Premium with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Premium with Garden View

  • Sleeps 5

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior with View

  • Sleeps 5

Suite Premium with Garden View

  • Sleeps 5

Suite Premium with Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Master with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium with Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Room Superior with Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior with View

  • Sleeps 5

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About this property

Sandos Caracol Eco Resort & Water Park All Inclusive

4-star property in Corasol
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sandos Caracol Eco Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Caracol Eco Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Caracol Eco Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Complimentary self parking is available on site.

Sandos Caracol Eco Resort & Water Park All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Eco Resort & Water Park All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 392 out of 1459 reviews
Rating 8 - Good. 372 out of 1459 reviews
Rating 6 - Okay. 269 out of 1459 reviews
Rating 4 - Poor. 187 out of 1459 reviews
Rating 2 - Terrible. 239 out of 1459 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher J

Stayed 14 nights in Dec 2024

10/10 Excellent

Nichole Adele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 (myself, husband, 15 year old daughter, 14 year old son, and 8 year old son) loved that this resort had something for everyone. I have never stayed at a resort like this one. The property was beautiful. It felt like you were walking through a jungle. Beautiful trees, cenotes, ruins, and monkeys. The only 2 things I would say are that the beach is not great for snorkeling and is not the type you can walk out far in clear turqoise water. There is an area that is available for swimming but it's not very deep or clear but suitable for children. The other thing would be the food. There's nothing special about it. I was expecting better from Mexico. The fruit was amazing especially the mango and pineapple.
Stayed 6 nights in Apr 2025

2/10 Terrible

Matthew

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Do not recommend - hands down the most disappointing resort we've ever been to. It is a beautiful property, lush greenery, animals all around, nice beach; but the service was downright awful. Let's start with the food. International buffet is ok - kids will like it just fine; but when it's busy they can't keep up with demand for the few decent items, so you get what you get. The Italian buffet was awful, don't bother. As for the other restaurants, the Brazilian steakhouse is a good option for breakfast - service is slow, but the food is better than the international buffet. The one really good meal we had the whole trip was at the Asian Teppanyaki restaurant. Los Lirios was literally terrible, food was awful, don't waste your time. The "mac & cheese" was penne noodles with nacho cheese sauce, that's it...and the nacho cheese sauce was disgusting. Also, the taco bar that's open late is also disgusting, not worth it no matter how drunk and hungry you are. Aside from the food, the whole resort was in a sad state of disrepair. The boardwalks around had loose boards everywhere, my wife fell and injured herself on a loose board...so be careful. Half of the waterpark was closed the entire week we were there, and one morning we woke up to no running water at all for several hours across the entire resort. Also, the wifi frequently fails for hours at a time. As for general service....well, my nephew wiped out one night and split is lip open in the room. We called the fron

10/10 Excellent

Morgan Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is magical. It really has something for everyone. We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis, and cats wandering in front of you, and top it off with all inclusive food and drinks! Things we saw but didn't do- Segway rentals, bikes, tennis courts, kayaks, paddleboards, and Kids Club. But that is only because we ran out of time exploring and enjoying ourselves. Buffets were good and satisfying. I was up with kids by 7am when they were nice and quiet and well stocked. Do yourself a favor and book the Brazilian Steakhouse right off the bat, and enjoy all the meats they slice for you at the table! My mouth is still watering from that experience. El Templo was a fun teppanyaki experience for our kids. Hot dogs and burgers were served daily at the main pool and we enjoyed tacos and quesadillas at Nido just about any hour of the day. Pools were very nice. Tortuga and Main for guests, Adult Pool looked lovely but we had our kids in tow. Waterpark was fun, the biggest slides were closed during our stay but it didn't phase our kids. They still enjoyed the medium slides and the kiddie slides and splash park. Service was top notch and I can't wait to come back to this resort! 🌞🌴🌊
Stayed 7 nights in Apr 2025

8/10 Good

Jamie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
We had a great time. Although our room was near the wedding venue and the music was far too loud. Also every night there was a disco party that took place from 11pm to 1am also extremely loud. If the rooms near this area had a of updating with things like fixtures ie the shower head and maybe some sound proofing it would have be even better.
Stayed 10 nights in Apr 2025

4/10 Poor

Travis

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

kyle

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.
Stayed 6 nights in Mar 2025

4/10 Poor

Riccaila

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The food was terrible. Not only did my husband and I end up sick 4 out of the 7 days we were there so were a ton of other people not in our party. The concierge seemed helpful and willing to send the dr to us but then called back saying we had to go to them. When you cannot leave your bathroom from being so sick going to them was not possible. I am 6months pregnant and struggled from being so sick. It was not a clean place which is what myself and all the others think contributed to being sick.
Stayed 7 nights in Apr 2025

6/10 Okay

Charmaine

Disliked: Cleanliness
Stayed 6 nights in Apr 2025

10/10 Excellent

Fabio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Riviera restaurant twice and Alejandro Luis, and Jazmin were phenomenal when it came to their customer service! The second time we went we didn’t have a reservation but Jazmin took really good care of us and was able to accommodate our unplanned dinner. Alejandro and Luis were our waiters and they were amazing! Definitely recommend Sandos for families traveling with little ones. We will forsure be back!
Stayed 5 nights in Apr 2025

10/10 Excellent

Maansi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service
Pools and restaurants shut down.
Stayed 7 nights in Apr 2025

2/10 Terrible

Jamie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a wedding. We had Bed bugs in our first room followed by zero apology or any customer recovery. We got a new room with black mold. Then on night two about 13 of the people who travelled in for the wedding had food poisoning. We weren’t the only ones in the hotel who had it either. Save yourself some money and don’t stay here.
Stayed 5 nights in Apr 2025

4/10 Poor

Austin

Stayed 6 nights in Mar 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many things were included and lots of animals roaming around
Stayed 3 nights in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Anthony

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We stayed select adult only section. Rooms were outdated but had everything you need. Beds were comfy and pillows were all good. Shower size was nice. Toilet had seperate area with an actual fan. Only downfall in area was the size of balcony. Food options i would say is this resorts downfall. Breakfast always consisted, food at adult only pool was ok but main buffet for lunch and supper was very minimal. Expected more for size of resort. Shows were all pretty good. Best quality of resort for us was the monkeys everywhere and the adult pool, which is missing music and entertainment IMO. We would return again.
Stayed 8 nights in Mar 2025

10/10 Excellent

Helen, Grande Prairie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time , everything was so convenient, I
Stayed 6 nights in Mar 2025

8/10 Good

Burke Ashley, Hinton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Katie

Traveled with family
Liked: Staff & service
Staff and room (1122) were absolutely amazing.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent a week at Sandos Caracol Eco Resort. The resort itself was excellent from the staff, the rooms, the activities, and the food selection. The beach is not the best that’s for sure but that is something out of the resorts control. Highly recommend the a la carte restaurants. This resort does not deserve the negative reviews it receives.
Stayed 7 nights in Mar 2025

2/10 Terrible

Sally Margaret

Disliked: Cleanliness
Stayed 6 nights in Mar 2025

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Save your money and stay home! The eco portion of this resort was the best part. It had beautiful walking paths, waterfalls, and a suspension bridge. There was a pond to snorkel in, although the resort only provided life jackets, not masks and snorkels. We had to rent ours from the stand at the beach for $10 US per person. No one we asked could confirm this so we spend our morning walking back and forth from the pond to the beach and back again. Overall I found the staff to be incredibly rude. When I asked the concierge for a bandaid I was met with a huff and an eye roll. Some staff were, friendly, and accommodating, but overall I felt like a burden and annoyance asking for anything, especially in the sit down restaurants. The Royal Elite restaurant booked us a 10:00 PM reservation only to play the music so loud at 10:30 PM that we had to leave. They clearly wanted us and the other handful of tables there to leave. We had a late flight out so we rented a cabana on the beach. We had paid cash to the activities person the day before to book this. Upon checking out we were told that we did not in fact pay, and would need to provide a credit card for this. I argued with the front desk person till we were about to miss our transport, and my husband had to run around the resort to find the person we paid cash to and bring her to the front desk. The waterslides shown on the cover photo- that we specifically booked this resort for were also closed- we were never notified.
Stayed 7 nights in Mar 2025

10/10 Excellent

Félix

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the resort is immersed in the forest and that animals are living freely around us.
Stayed 7 nights in Mar 2025