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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

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Restaurant

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping
$235
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪5 min drive‬
  • Quinta Avenida
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite | 1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | 1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | 1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | 1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse | 1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior | 1 bedroom, free minibar, in-room safe, desk

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 3

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star property in Corasol
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Complimentary self parking is available on site.

Sandos Caracol Nature Resort & Water Park All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 398 out of 1458 reviews
Rating 8 - Good. 377 out of 1458 reviews
Rating 6 - Okay. 271 out of 1458 reviews
Rating 4 - Poor. 178 out of 1458 reviews
Rating 2 - Terrible. 234 out of 1458 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Edgar

Stayed 6 nights in May 2025

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Myeycia

Stayed 5 nights in May 2025

10/10 Excellent

Sebastian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel
Stayed 5 nights in Mar 2025

4/10 Poor

Jennifer

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Traveled with an infant and family (group of 10ppl). Immediately after arrival, we were talked into setting up a breakfast meeting for a timeshare. We also met up with an Expedia rep at the resort who offered to book reservations for us, we were able to reserve Brazilian for the following evening(Monday). Since we were there from Sunday evening until Friday morning we would only have 4 evenings to have dinner at their reserved restaurants. Same day that afternoon we went to the main pool, set up, and decided to go look for drinks since the swim up bar was closed, we ended up at the sports bar & got multiple drinks for different people in our party & the server had a long face, we started to walk away & I decided to get one more so I walked back up & asked for another one & she said "you only asked me for one so I said- yes I got one & now I'm asking for another" I apologized after receiving my additional drink & received no response from her (hence I speak both English & Spanish, so this is not a language barrier thing). After spending time at the pool & heading back to the room, we stopped by the reception desk again to make reservations for the other restaurants but to our surprise we were told we could only have 2 reservations. I paid for "all inclusive" you'd only assume.Not all restaurants were open/available, there seemed to be a lot of construction going on around the resort & was really not enjoyable to be sitting next to the pool & have hammering noises in the back
Stayed 5 nights in May 2025

6/10 Okay

Tiara

Stayed 3 nights in May 2025

2/10 Terrible

Penelope

Stayed 6 nights in May 2025

10/10 Excellent

Cuauhtemoc Barron

Stayed 6 nights in Apr 2025

4/10 Poor

Francis Romel

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 12 nights in May 2025

8/10 Good

Carl

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
I really enjoyed my time there Los lirios best restaurant there
Stayed 5 nights in May 2025

10/10 Excellent

Jim Rey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, staff were friendly and very helpful. We were 4 adults and 4 kids. There was something for everyone at this resort.
Stayed 7 nights in Apr 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this resort a few times, and it has never disappointed us. The staff is amazing, the food is great and there’s lots of places to walk and enjoy. When my kids were younger, they enjoyed the cenotes, the waterslides, as well as the wildlife. The pool side food was great when they were small as there was always something available for them to eat. Occasionally there is a paella day and the chef does an amazing job. As mid teens now, they enjoy the food and the pool (and sleeping, pretty sure we didn’t see them before noon most days). The entertainment crew at the pool (Emily, Victor and Fernando, you’re awesome!) was top notch. Side note, with our Expedia booking, we had a concierge that we could WhatsApp and she booked all of our restaurants for us. She was great and very accommodating about booking around our excursion days.
Stayed 8 nights in Apr 2025

8/10 Good

john

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Has a lot of nature. Has adults only secrion but everything closes early in that section. Staff is friendly but you have to goto them for service. You wont be waited on hardly anywhere.
Stayed 4 nights in Apr 2025

4/10 Poor

Shanaaz, surrey

Traveled with family
Disliked: Staff & service, amenities
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Stayed 7 nights in Jan 2025

4/10 Poor

Shanaaz, surrey

Traveled with family
Disliked: Staff & service, amenities
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Stayed 7 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Jamie M

Traveled with family and small children
Liked: Staff & service
The most disappointing area of this resort was the kids club. There were cockroaches in the children’s area as they were doing yoga. It did not look like they consistently cleaned either. The resort grounds were beautiful, however the standing water was often very smelly and murky which was not pleasant to look at. The servers in the buffet areas were wonderful, however not so much at the other restaurants. We did enjoy seeing the monkeys and Coatis.
Stayed 7 nights in Apr 2025

6/10 Okay

Shawnte

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.
Stayed 5 nights in Apr 2025

8/10 Good

Nikita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since everything is free, it's great that they're is a lot of walking. I just wish more bars were open and the distance not super far.
Stayed 6 nights in Apr 2025

10/10 Excellent

Baron Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Kleinti

Stayed 5 nights in Apr 2025

10/10 Excellent

KESANG

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family. Would definitely recommend. I would love to go back again.
Stayed 5 nights in Apr 2025

8/10 Good

sheri

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.
Stayed 5 nights in Apr 2025

8/10 Good

Monteresa

Liked: Cleanliness, staff & service
The staff was very nice 👌
Stayed 5 nights in Apr 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
Stayed 10 nights in Apr 2025