*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- In-room minibar (all beverages included)
Activities and facilities/equipment
Water activities
- Kayaking
- Sailing
- Scuba-diving lessons
- Snorkeling
- Surfing/body boarding
Land activities
- Bicycling
- Fitness facilities
- Tennis
- Volleyball
Lessons/classes/games
- Aerobics
- Cooking
- Dancing
- Language
- Yoga
Entertainment
- Onsite entertainment and activities
- Access to onsite nightclubs
- Onsite live performances
- Theme parties
Not included
- Motorized water sports
- Scuba-diving excursions
- Surcharge for premium food items
- Premium food items
- Childcare
- Spa/beauty facilities and services
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite nightclubs included
- Sailing included
- Surfing/bodyboarding included
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Premium food items not included
- Tennis included
- Volleyball included
- Childcare not included
- Scuba diving excursions not included
- Motorized water sports not included
- All available beverages included
- Bicycling included
- Spa/beauty facilities and services not included
- Transportation to offsite activities not included
- Offsite tours not included
- Yoga classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Language classes/lessons included
- Onsite entertainment and activities included
- Gratuities included
- Cooking classes/lessons included
- All meals included
- Surcharge for premium food items
- Surcharge for bottled wine
- Minibar (all beverages included)
- Scuba lessons included
- Onsite live performances included
- Theme parties included
- Snorkeling included
Property Features
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 9 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Complimentary self parking is available on site.
Sandos Caracol Eco Resort - All Inclusive has designated areas for smoking.
- Daily
- Waterslide
- Number of outdoor pools - 3
- Number of hot tubs - 5
- Fitness facilities
- Children's club
- 24-hour front desk
- Turkish bath/Hammam
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Terrace
- Luggage storage
- Free buffet breakfast
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Outdoor tennis courts - 2
- Total number of rooms - 956
- Number of floors - 3
- Airport transportation (surcharge)
- Tennis on site
- Coffee/tea in common areas
- Number of bars/lounges - 9
- Number of poolside bars - 2
- Full-service spa
- Number of swim-up bars - 1
- Free water park access
- Beach umbrellas
- Free breakfast
- Spa treatment room(s)
- Billiards or pool table
- Meeting rooms
- Tours/ticket assistance
- Year Built - 2005
- Beach sun loungers
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Health club
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Wheelchair accessible – no
- Number of restaurants - 9
- Banquet hall
- Laundry facilities
- Beach towels
- Wedding services
- Garden
- Multilingual staff
Room Amenities
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
- Air conditioning
- Room service (limited hours)
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Ceiling fan
- Desk
- Blackout drapes/curtains
- Shower only
- In-room safe (laptop compatible)
- Satellite TV service
- Plasma TV
- Minibar (stocked, free items)
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 2
- Soap
- Shampoo
- Toilet paper
- Laptop-friendly workspace
Parking
Free self parking
Internet
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.
Room service (during limited hours) is available.
Spa Services
SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 16
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Prenatal massage
- Hot tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Thai massage
- Reflexology
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors accessible by stairs only
Nearby Activities
2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Ecotours on site
- Free bicycles on site
- Golfing nearby
- Hiking/biking trails on site
- Volleyball on site
- Beach volleyball on site
- Kayaking on site
- Skydiving nearby
- Windsurfing nearby
- Parasailing on site
- Yoga classes/instruction on site
- Playground on site
- Beach yoga on site
- Fitness classes on site
- Sailing on site
- Basketball on site
- Scooter/moped rentals on site
- Scuba diving on site
- Personal motorized watercraft on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of MXN 5000 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.
Property does not offer onsite COVID-19 testing
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Carbon monoxide detector
LGBTQ friendly
No elevators
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
Pet Policy
- Pets not allowed
We should mention
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Caracol Eco
- Caracol Sandos
- Caracol Sandos Eco Resort
- Eco Caracol Sandos
- Eco Sandos Resort
- Sandos Caracol Eco
- Sandos Caracol Eco Playa del Carmen
- Sandos Caracol Eco All Inclusive Playa del Carmen
- Sandos Caracol Eco Resort All Inclusive Playa del Carmen
- Sandos Eco Resort
- Caracol Beach
- Caracol Village Hotel Playa Del Carmen
- Hotel Sandos Caracol Eco
- Sandos Caracol Beach Resort Spa
- Sandos Caracol Eco Hotel
- Sandos Caracol Mexico
- Sandos Caracol Riviera Maya
Awards & Affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Travelife
Hotel Reviews
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