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Sandos Playacar All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Reception
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Exterior
Family dining

Reviews

7.4 out of 10

Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪4 min walk‬
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪10 min walk‬
  • Xaman Ha Aviary
    ‪6 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 32-inch plasma TV with satellite channels, TV

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.4 out of 5, Excellent, (1649)
The price is $392
per night
$476 total
includes taxes & fees
Jan 25 - Jan 26
The Royal Haciendas All Inclusive

About this property

Sandos Playacar All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Sandos Playacar All Inclusive has designated areas for smoking.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 481 out of 1342 reviews" "
Rating 8 - Good. 363 out of 1342 reviews" "
Rating 6 - Okay. 221 out of 1342 reviews" "
Rating 4 - Poor. 158 out of 1342 reviews" "
Rating 2 - Terrible. 119 out of 1342 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marcela

Stayed 4 nights in Oct 2024

10/10 Excellent

Victor Eduardo Tijerina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The entertainment was also ready l really great. Definitely enjoyed my time and hope to be back!
Stayed 6 nights in Oct 2024

8/10 Good

Luis Alonso

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What I liked was the temperature of the pools, the room temperature and jacuzzi, I also loved the twin stacked up bed for the kids they loved it. The kids area was nice and entertaining. The staff was so so, long times for check in process and long times for checkout. Overall the staff was not very friendly except for the waitresses on the Main buffete. The taste of the food was good overall but many times they didn't refiled the buffet on time so not many diahes were ready at the time. The things I disliked mostly are the smell of the sewer pipes that was very strong in many areas of the Hotel including the main entrance of the buffet area. The floor on the secondary restaurants was like greasy and slipery all the time and a few other maintenance issues related with the window locks an general maintenance of thw building.
Stayed 5 nights in Oct 2024

2/10 Terrible

Victor Hugo Del

Stayed 5 nights in Sep 2024

10/10 Excellent

Abisai

Traveled with partner
Liked: Amenities
Great experience
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we're in love with the property and staff except for their time share sellers because they get upset if you don't agree to go to the seminar.
Stayed 5 nights in Aug 2024

6/10 Okay

Luis A

Traveled with family
Disliked: Property conditions & facilities
The property is old and run down. Most elevators did not work. The transportation that would take us around the hotel was never on time at 1st service. Asian restaurant was terrible uncooked rice in the sashimi. NY steak at the steakhouse was hard and full of fat steak cuts at the buffet were way better and that should say a lot. Average property with potential with a lot of work it can be good.
Stayed 6 nights in Oct 2024

8/10 Good

Nedzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Manpreet

Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Feodor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kena was amazing
Stayed 6 nights in Sep 2024

10/10 Excellent

Vitoria

Stayed 4 nights in Aug 2024

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly family hotel. Felt very safe!
Stayed 6 nights in Jul 2024

8/10 Good

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos is good place to stay
Stayed 5 nights in Sep 2024

10/10 Excellent

Adalberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 7 nights in Sep 2024

10/10 Excellent

Ross

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 6 nights in May 2024

10/10 Excellent

marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 5 nights in Sep 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the greatest vacation of my life. Me and my girlfriend stayed here for 5 days and every day was better than the last. I wish I never had to leave. I’ll be back for sure sometime in my life
Stayed 5 nights in Sep 2024

2/10 Terrible

sabrina

Traveled with group
Disliked: Staff & service, property conditions & facilities
Upon my arrival , I was not greeted by any staff or offered a welcome drink. The guy with the welcome drinks walked right past my co worker and I. Upon waiting 1 hour to check in , the woman refused to give us the room we paid for which was described as 2 queen beds , AC , Adult only and a tub. Unfortunately, we were placed in a room with two full beds , no working AC and no tub (a dirty shower ). After a long flight we were extremely hungry and tired asked for assistance with the broken AC but no one came. We went for a early dinner at the French restaurant and decided to not show to our second reservation of the night because of the distance/couldn’t find it(the shuttle was always full and/or didn’t show in a 15/30 min period . Friday night , unfortunately we slept in heat! Saturday 09/14 Unfortunately. Maintenance was sent Saturday morning, he attempted to fix the AC , it worked for about 4 hours and completely stopped. I proceeded to the beach bar where they used the cheapest tequila present to make my drink (instant stomach ache) . After the beach we returned back to the room and we had a dinner reservation a few hours away. Follow this we left the room and proceeded to have dinner. Upon arriving to the Brazilian steak house a waitress named Cynthia asked that we wait 15 mins while she cleans off table (at this time she chose to sit only white or Hispanic couples ) she displayed pure discrimination, after waiting 15 mins patiently she rejected us and told
Stayed 3 nights in Sep 2024

8/10 Good

Berna

Stayed 7 nights in Aug 2024

8/10 Good

david

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we go to Sandos the experience is amazing ! All the crew is great and very helpful! Will be back one more time for sure, and the kids love the aquapark!!
Stayed 7 nights in Sep 2024

4/10 Poor

Ryan

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools
Stayed 4 nights in Sep 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Property conditions & facilities
Room was invaded with cockroaches. There was construction in the property next door, noisy.
Stayed 6 nights in Sep 2024

10/10 Excellent

Erminia

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 4 nights in Sep 2024

10/10 Excellent

Janely

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente over all would stay again
Stayed 7 nights in Sep 2024