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Sandos Playacar All Inclusive

4.0 star property

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Water park
Platinum King Junior Suite | Free minibar, in-room safe, desk, laptop workspace
Reception
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪18 min walk‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite Ocean Front

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite Ocean Front

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (4311)
$540 nightly
The price was $568
The price is $540 total
includes taxes & fees
Occidental at Xcaret Destination - All Inclusive

About this property

Sandos Playacar All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Sandos Playacar All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This beach property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Sandos Playacar All Inclusive has designated areas for smoking.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Sandos Playacar All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 499 out of 1347 reviews
Rating 8 - Good. 354 out of 1347 reviews
Rating 6 - Okay. 225 out of 1347 reviews
Rating 4 - Poor. 148 out of 1347 reviews
Rating 2 - Terrible. 121 out of 1347 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service
Fourth family trip with a young child. Property has some maintenance issues in the rooms they need to prioritize and work through. Water pressure needs to be improved and the patio doors need attention.
Stayed 6 nights in Feb 2025

2/10 Terrible

Shelley

Stayed 7 nights in Feb 2025

2/10 Terrible

Jenny Zoraida

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water we all got sick from Food poisoning
Stayed 4 nights in Feb 2025

6/10 Okay

Gareth

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre food bordering on terrible (breakfast and lunch), dinners were ok to good. The service was mediocre to bad, which surprised me. The shows were actually hit or miss. Nice beach! Overall not impressed and would not go back…
Stayed 4 nights in Feb 2025

10/10 Excellent

Luanne

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort with friendly staff.
Stayed 7 nights in Feb 2025

2/10 Terrible

Julie Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water for several days. When we got here all water was cold. Over 200 guests were ill guessing E. coli. Staff did not address any issues. Did not let us know why there was no water. Or when we would have water. It was a mess! It was not fun being severely ill with out flushing toilets!!! Very poor communication
Stayed 9 nights in Feb 2025

2/10 Terrible

Roy Charles

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were not clean, the air condition did not work very well,very little hot water in the showers. the elevator did not work in the building. the pool always had oily water in it. The food was not very good. This is a resort that I would not go to again.
Stayed 10 nights in Feb 2025

6/10 Okay

Janet

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The Staff was very responsive and helpful. The food was not very good. We got sick with the Norovirus. The rooms were clean but old and not well cared for. The pictures on the website are not very accurate.
Stayed 4 nights in Feb 2025

2/10 Terrible

Cynthia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful and the weather was fantastic. The hotel was atrocious! Everyone in our group of 8 got extremely sick with gastrointestinal issues. Nausea, diarrhea, stomach pain. On site convenience store sold diarrhea/nausea relief for $ 37usd along with bottled water for $13usd. Shows the pure greed of the hotel. Check in was extremely slow. The hotel is so spread out, our group was spit up and a good 15 min walk apart. There was a trolly, just never any room on it. Definitely needed more transportation services. Never any loungers available at the pools unless you want to spend $100 USD greed over satisfied customers once again Staff not very eager to serve except the ones trying to sell time shares. They were quite persistent and bothered us several times during our stay. Check out at noon, ride to airport at 3pm. Asked for late check out $20 per hour. But Nope you can’t. Often had dirty dishes. Cups with lipstick or coffee stains. Saw children at the buffet pick up food with their hands, smell it and put it back. Food was mid depending where you eat. Swim up bars at the children’s pools not the adult pools - not sure why children would need a swim up bar. Can only imagine the content of urine in that water. I have been to many all inclusives and this one by far was the worst. Will never go back and will warn anyone I can to stay away. TERRIBLE EXPERIENCE
Stayed 9 nights in Feb 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous beach, lovely walkable paths with trees everywhere, delicious buffet, comfy bed, friendly staff.
Stayed 5 nights in Dec 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save your money this place sucked. Bathroom smelled like sewer. Barely any food options.
Stayed 5 nights in Nov 2024

2/10 Terrible

Alieshia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 10. We were there from February 17th to today( February 24th). We all were extremely ill. Pleaded with front desk for bottled water and was told had to purchase from the gift shop ($12 each) We spent $500 on bottled water. I complained everyday. At the end of our trip ,a few finally came around and they closed the Buffet. We could not eat anything. We lived off Pringles and bottled water. My husband and daughter are still ill and are going to the doctors tomorrow.
Stayed 7 nights in Feb 2025

2/10 Terrible

Michele

Stayed 6 nights in Feb 2025

2/10 Terrible

Cherida St

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family of 5 arrived at this resort on 2/16/25 and left on 2/21/25. Everyone in my family become violently ill around 24 hours after arrival. We spent 4 of the 5 days in our hotel room, that also had mold , puking and diarrhea. Every single person I spoke with at this resort was sick! The resort would not take accountability for any of it staying poor hygiene. I've read on the Facebook page that they closed down the main buffet and are sampling everything. Ive used Expedia slot over the years and trust their opinions on places And I am appalled that this resort is one of their VIP access resorts. We will never be back, actually my children never want to go to Mexico again. This was a $7000 Vacation, completely ruined. This hotel needs to shut down for a few days and figure out why their guests are getting sick. Today upon check out 2 ambulances came... Their sister resort issued a statement yesterday, that no guest from Playacar could visit in a day pAss and vice versa due to this illness. This is no joke! Do not go to this resort right now!
Stayed 5 nights in Feb 2025

6/10 Okay

Tim

Traveled with family and small children
Liked: Amenities
We all got sick at the resort.
Stayed 6 nights in Feb 2025

6/10 Okay

Tiffani Natasha

Liked: Staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

Ursula R Venegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family and friendly environment
Stayed 4 nights in Feb 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the option of an adults only section.
Stayed 7 nights in Feb 2025

6/10 Okay

Sierra

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Beach is beautiful didn’t like the fact that workers just walk into your room whenever. Very weird.
Stayed 7 nights in Feb 2025

4/10 Poor

Kaitlen

Traveled with family
Liked: Staff & service, property conditions & facilities
Pros: - Lots to see on the property as it is quite large - Clean grounds - Clean rooms - Friendly staff - Variety of pool options - Beautiful beach - Chayita Cons: - Entire group of 11 all got norovirus starting on day 2 of our trip. After looking on Facebook groups, it's clear that it has been rampant there for months and looks to be ramping up (or more people are speaking up) We missed out on so much. - Food was not great which can be expected at an all inclusive. Not just at the buffet but at the restaurants as well - VERY hard to get reservations for restaurants even though most of them are quite empty at opening. We were lucky and had help from Kena that works at the resorts and she was able to get our group reservations for all restaurants.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ezekiel Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked there to be clocks by all the pools. Our room was in the adult section near the pool and we could not get good internet access the whole week. The tvs are pretty out of date, it would be nice if the rooms had the Roku tvs so we could log into our own accounts. - other than that we had an amazing experience and will definitely be back!
Stayed 5 nights in Feb 2025

4/10 Poor

Trent

Disliked: Staff & service
Stayed 10 nights in Jan 2025

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a large resort with several pools, water parks, and a big beach. The buffets were great and we really liked 3/5 restaurants we tried. Our experience the spa was phenomenal. The majority of the staff were very friendly and accommodating, although we did have a few off experiences. The resort is beautiful and there are quite a bit of night time activities, however all the day time activities were only in the adults only areas, not at the family pools, so we were not able to participate. Overall great stay and we would return.
Stayed 8 nights in Jan 2025

6/10 Okay

Sara R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family friendly beach and pools. Don’t except an “upgrade” if you’ve booked a family suite. You will lose big beds and won’t have a door on the bathroom area. Couldn’t change my clothes without kicking my boys out. Too much traffic on the sidewalks. Constantly dodging shuttles and hotel vehicles. Food was fine. Nothing spectacular but fine.
Stayed 5 nights in Feb 2025

8/10 Good

caroline

Traveled with partner
Liked: Property conditions & facilities
The property is beautiful and the beach is breath taking. The food was actually very good in my opinion. The restaurants had great selection and the quality was great. It felt weird going out for fancy dinners this good and not having to pay! Such a treat. Loved the cupcake cafe for endless treats and the coffee drink selection was awesome. The two cons I found about the all-inclusive was that our shower was luke warm/cold the entire stay and was not fixed when we voiced our concerns. Our friends said they had the same issue. It was also a bit frustrating that all of the pool chairs were claimed first thing in the morning by people with their towels that weren’t even there. It was very hard to get a pool chair at any time during our stay. Other than that, we were very happy with our stay and think it’s definitely something you should try if you haven’t before.
Stayed 4 nights in Jan 2025