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Sandos Playacar All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Exterior
Reception
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Family dining

Reviews

7.4 out of 10

Good

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    4 min walk
  • Playacar Golf Club
    5 min drive
  • Xaman Ha Aviary
    6 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 32-inch plasma TV with satellite channels, TV

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.4 out of 5, Excellent, (1621)
The price is $403
per night
$490 total
includes taxes & fees
Dec 7 - Dec 8
The Royal Haciendas All Inclusive

About this property

Sandos Playacar All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Sandos Playacar All Inclusive has designated areas for smoking.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 465 out of 1331 reviews" "
Rating 8 - Good. 361 out of 1331 reviews" "
Rating 6 - Okay. 229 out of 1331 reviews" "
Rating 4 - Poor. 157 out of 1331 reviews" "
Rating 2 - Terrible. 119 out of 1331 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Paula

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Booked 4 rooms for 4 days through Expedia. 7 adults (3 of them elders). Check in service was TERRIBLE with male agent . I had requested early check in and to have rooms close together since we had the elders. He said pick one or the other that he couldn’t help with both unless I paid an additional amount to upgrade rooms to adult only section. My priority was the rooms close together and the amount they requested was price gauging. Rooms were given to us around 5pm. But my dad’s room wasn’t ready until almost 7pm. And when the agent at the counter assisted me with that, she gave me the worse attitude and told me I had to wait an additional 30 minutes after I asked for a manager since she claimed she couldn’t see any reservation or change request for us. Tram service is TERRIBLE only 1 was working and it was at least a 30 minute wait if we were lucky. Property is big and nothing b is walking distance. On day 2 found out that I had access to Expedia concierge that could have assisted me with all my stay and she was amazing! Grouped our rooms in the adult section and helped with transportation. She saved our vacation. Had it not been for her, we would have left a day early due to the terrible service we were given. THANK YOU for saving our vacation and making the last day of our vacation memorable. Also we never received our complimentary fruit and wine room gift and fridge in room never worked.
Stayed 3 nights in Aug 2024

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters wedding.
Stayed 6 nights in May 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Jul 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice. The only con would be the early morning call every day to try and get me to buy a timeshare
Stayed 5 nights in Aug 2024

10/10 Excellent

Vanja

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Room update
Stayed 10 nights in Aug 2024

4/10 Poor

Kiara

Disliked: Property conditions & facilities
Food was terrible. They allow children in adults only areas. Random staff walking in our room while sleep. Order room service and it never comes or comes incorrect. We received one towel key for 2 rooms and 4 people. Other guest were welcomed with drinks and champagne upon arrival but weren’t offered anything. We made an in person reservation at restaurant with the manager then the next day they told us we didn’t have a reservation. I don’t recommend this resort.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maria Teresa Gonzales

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it will definitely be back
Stayed 4 nights in Aug 2024

6/10 Okay

jenny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very pretty and it felt at times magical to be there. The main issues were that one had to reserve tables before getting there to dine at most restaurants in the facility. Although, they did have one that was a la carte all the time. The drinks were heavily watered down and was very disappointing. Came to find out that only if you had a specific colored bracelet (all inclusive), you received that drink. Ours unfortunately, was the lesser of the 3. This made the experience feel as though we were “third class” citizens at times. This differentiation also followed us at the beach, at specific restaurants, amenities and so forth. Such a shame that as a paying customer, nonetheless, we were treaded differently. If I was aware of the different service that we were going to get I might have paid extra to get the full treatment. Yet, who wants to be a part of a classist vacation?! No thank you. But, everything else was good, entertainment, shopping, the convenience of shuttles back and forth, the safety was a plus and even met some staff who treated us like “black bracelet members “even though we were only “blue.” Do not believe we’ll return. So sad, had we felt truly welcomed there would have been no hesitation.
Stayed 3 nights in Aug 2024

4/10 Poor

Archana

Traveled with partner
Liked: Staff & service
Disliked: Amenities
I’ve been to Sandos before in 2011, 2012, 2016 and this time I have to say this was disappointing. It was a waste of money. From walking in to the front desk requesting for a specific room which I was told I can get but once I get there it was an absolute NO. The room we did get was all the way far in. It was a great suite but here’s a thing, we wanted to use the Jacuzzi, we tried and the entire room was filled with water. They came fixed it and guess what when we tried using it at night, the water again started leaking they came fixed it and finally we were able to use the next day, however not once anyone called and asked how did it go, do you need the room to be changed or what can we do to make this better. First two days were awful, since we waited for the guy to come and fix and then come back to fix again. Not even that if ur not a member get ready to be treated with disregard. The choices of alcohol was bare minimum and the non member side was packed at all times, not enough chairs, where my friend and I had so to sit on the sand and use our towels for cushioning. There is no one coming to you for beverages, so now u have to pass the member bar side to get alcohol or water from the other bar. So inconvenient. The restaurants are there for mostly members and if ur lucky u might get a reservation at a restaurant but don’t waste ur time just stick with the buffet. If you’re not a member, don’t waste ur time and money going here. Sandos you were disappointing!
Stayed 3 nights in Feb 2024

10/10 Excellent

Franshelly Marie Barreto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect, the staff is very kind !
Stayed 4 nights in Aug 2024

8/10 Good

Esmeralda, Channelview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sandos met beyond my expectations. I couldn’t be happier with the service and quality ; I would highly recommend, and plan to go again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jovana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Room upgrade
Stayed 6 nights in Aug 2024

10/10 Excellent

Ashley Emily

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food is badddd! Also get your walking shoes on.
Stayed 5 nights in Apr 2024

2/10 Terrible

VIANEIT

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Evit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good installations
Stayed 7 nights in Jul 2024

8/10 Good

Enrique Sánchez Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Hi I would improve the transportation inside maybe not frequently and the disco/club need a full renovation
Stayed 7 nights in Aug 2024

10/10 Excellent

Kiomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sandos tiene excelentes empleados, áreas limpias, ecoamigable, ambiente conectado a la naturaleza y fauna hacen que la estancia sea una muy agradable para la familia y variedad de restaurantes y espectáculos cada noche son excelentes!
Stayed 8 nights in Jul 2024

6/10 Okay

Eddie

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Check in process took forever and the trolly system needs to be changed. Never enough room and we had to walk most of the time.
Stayed 7 nights in Jul 2024

10/10 Excellent

LEONICIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Aug 2024

6/10 Okay

Carlos, Fairview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someting’ wasn’t right about the theme restaurants , only the asiana food was hot and well executed,Italian restaurant was terrible. Food was served almost cold. And lacks of authenticity, even the meximex rest sas a bit off, pools nice beach awesome no activities escept for shows, they do not share anymore with Sandos caracol meaning no longer can u visit there..overall a little disappointing but we had a fare good time..
Stayed 7 nights in Jul 2024

10/10 Excellent

Jocelyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe new air conditioning, elevator wasn’t working and new food ideas in the buffet. I also think that the adult only breakfast near the beach should also have adult only pool access for just adults not families because it didn’t make sense for a family pool but the food area is only for adults. We have seen kids that were hungry asking for food or fruits but they were not allowed to come in.
Stayed 8 nights in Jul 2024

8/10 Good

DORALINDA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful jungle feel, pool options. Buffet was amazing.
Stayed 3 nights in Jul 2024