Sandos Playacar All Inclusive

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Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Hot Tub
Bar
Room service

includes taxes & fees

Oct 20 - Oct 21

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪18 min walk‬
Place, Quinta Avenida
‪4 min drive‬
Place, Playa del Carmen Maritime Terminal
‪4 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Riviera Family King Junior Suite

Good

569 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

Very good

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Good

786 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Ocean Front Adults only

Very good

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Select Superior Adults Only

Good

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Platinum King Junior Suite

538 sq ft
1 bedroom
Sleeps 3
1 King Bed

Platinum King Junior Suite Ocean Front

538 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Platinum King Master Suite

538 sq ft
1 bedroom
Sleeps 4
1 King Bed

Platinum King Master Suite Ocean Front

538 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

About this property

Sandos Playacar All Inclusive

4-star property in Playacar

Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Sandos Playacar All Inclusive has designated areas for smoking.

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Miniature golf

Soccer

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

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Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Jermaine

Traveled with family

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

2/10 Terrible

Tam

Jul 17, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The elevator broke for the whole week of stay. Have to wait for 10-15

Stayed 7 nights in Jul 2025

8/10 Good

Steven

Jul 16, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Sharon

Traveled with family

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

great amount of shade at the beach. great buffet.

Stayed 3 nights in Jul 2025

6/10 Okay

Tim

Traveled with group, Traveled with family

Jul 16, 2025

We stay here for 5 nights, the hotel is locate near ocean so easy to access, room is okay not clean as I expected, restaurant is hard to get reservation most time we only able to eat at buffet,

Stayed 5 nights in Jul 2025

10/10 Excellent

Oriam

Jul 15, 2025

Stayed 7 nights in Jun 2025

8/10 Good

anthony

Jul 15, 2025

Stayed 3 nights in Jul 2025

2/10 Terrible

Maria

Traveled with family and small children, Traveled with partner, Traveled with family

Jul 11, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Absolutely horrible. Concierge person Zyanya was horrible. All the reservation she told me were false. This vacation was more stressful than enjoyable as a vacation should be unfortunately. The pools were dirty, they were fixing both rooms on both sides and the noise and pain smell was horrible. This was our 3rd time staying there and definitely unhappy. The elevators didn’t work they didn’t tell us and gave my parents a room on the 3rd floor

Stayed 6 nights in Jul 2025

4/10 Poor

Amir

Traveled with family and small children

Jul 9, 2025

Disliked: Cleanliness, amenities

Not ideal for me or my family. Plenty of cons vs pros. Gigantic property and I mean 30 mins of walking minimum if you stay near the lobby. First you will be greeted with the front desk and they will up sell you to different building near the beach for a minimum of $1000 USD not pesos. They will tell you that you booked a room very far from everything and they are right unfortunately. trolly comes around every 20 mins or more and is usually packed with people. Water in the room…! That’s a privelage believe it or not. Water is rare at the property let alone cold water 😀 ya not gonna see that there. Breakfast ends at 10:30am and I mean 10:30. You walk in 10:25 you WILL NOT find anything to eat as they start picking up the food around 10:15am. Staff is fairly rude and not very cooperative. When they say NO it’s usually final and won’t try to accommodate any requests!!! Oh dinner reservations are need to be made as soon as you step a foot in the property, and that’s still too late. They’re definitely bias to the “Elite Members” whatever that is. All restaurants and lobbies are extremely hot, even when the AC is on. I will say the rooms were descent for the most part. Get ready to walk, walk and walk some more if you book your room far from everything as they will tell you, or just pay up $1200-$1500 to be close to everything. Study their map before you book. Food quality in the buffet isn’t all that great, definitely seen better.

Stayed 7 nights in Jul 2025

6/10 Okay

Drastee, Piscataway

Traveled with family and small children

Jul 8, 2025

Liked: Cleanliness

The resort setup was a disappointment, especially since we were travelling with multiple families and kids. The buffet area was 10 minutes walk from the suites. Kids were restricted due to age limits to the arcade and the water park. after requesting to have rooms next to each other 6 months ago all our rooms were far apart including the kids room. Front desk was rude and tried selling us options to upgrade when we already had the all inclusive option. We were only able to get reservations to 2 restaurants on the resort out of the 7 days we stayed. We have traveled to Mexico multiple time and stayed at different resorts this by far was the most disappointing.

Stayed 6 nights in Jun 2025

10/10 Excellent

Omar

Jul 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Barbara

Jul 7, 2025

Liked: Cleanliness, property conditions & facilities

Food was terrible

Stayed 7 nights in Sep 2023

10/10 Excellent

Abraham

Traveled with family and small children

Jul 6, 2025

Liked: Staff & service, amenities

It was ok

Stayed 4 nights in May 2025

10/10 Excellent

Rhiannon, Georgetown

Jul 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

8/10 Good

Shshay Teleisha

Jul 3, 2025

Stayed 5 nights in Jun 2025

8/10 Good

Alicia

Jul 2, 2025

Liked: Cleanliness, amenities

Stayed 5 nights in Jun 2025

10/10 Excellent

Alma

Traveled with group

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful and amazing place!

Stayed 3 nights in Jun 2025

2/10 Terrible

Miguel

Traveled with family and small children

Jul 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

*Disappointing Experience at [Sandos Playacar] I'm extremely disappointed with my recent stay at [Sandos Playacar]The staff seemed completely uninterested in ensuring a pleasant experience for guests. Their attitude was unfriendly and unhelpful, which set the tone for the rest of my stay. The facilities were also subpar. The rooms were not well-maintained, and the amenities were lacking. It felt like the resort hadn't invested in updating or renovating their facilities in a long time. To make matters worse, the rules were ridiculously strict. It felt like they didn't trust their guests at all. The lack of flexibility and understanding from the management team was staggering. The early closures of the bars and food courts at the pool area were a major letdown. As someone who enjoys unwinding with a drink or a bite to eat by the pool, I was surprised and disappointed that these amenities weren't available later in the day. It felt like the resort wasn't designed to accommodate guests who wanted to relax and enjoy themselves. What really stood out to me, however, was the noticeable difference in how staff interacted with guests. I couldn't help but feel that there was a racial disparity in the service I received compared to others. This feeling of being treated unfairly based on my race was really disappointing and took away from what should have been a relaxing experience. To add insult to injury, the pictures on the resort's website were completely misleading. The images

Stayed 6 nights in Jun 2025

8/10 Good

Armando

Traveled with family and small children

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Theres a big responsible for this vacation success in Sandos and his name is Eyter Briceño, initially people from the front desk simply didnt have a lot of enthusiasm in helping us out and assigning the correct rooms, but then Eyter stepped in and our experience changed thanks to him. We had a great time food is good although in the Gourmex restaurant we had a bad customer experience from our waiter. Overall Sandos is a good hotel just try to improve in customer service mainly on the front desk and restaurants. Like I said if it hadnt been because of Eyter this would have been a pretty different review.

Stayed 5 nights in Jun 2025

2/10 Terrible

Liliana

Jul 1, 2025

Stayed 6 nights in Jun 2025

6/10 Okay

JAMES HENRY, Silver Springs

Traveled with partner

Jul 1, 2025

Liked: Property conditions & facilities

Disliked: Amenities

Don't know if the A/C was broken, off or set to boiling. It was so hot in the restaurants, in the lobby, in the meeting place, in the lounges. It was truly unbearable to eat a meal at any of the open restaurants or have a drink at the lounges. The staff that works under those conditions deserve metals. They smiles through it all. The room A/C was just ok after we turned it to its highest setting. We have stayed at this Sandos many times and it was great but this was our last.

Stayed 10 nights in Jun 2025

10/10 Excellent

Barry

Traveled with family

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Spent a week here towards the end of June. Resort was around 60% full. Absolutely loved our time here. Stared with a really welcoming reception and just got better from there. Our room was a king and bunkbed which was perfect for our family of 4, our children being 12 & 15. Very spacious with enough room for us all. Air con and ceiling fan much appreciated ! Fridge regularly stocked and maid service was excellent. Resort is fantastic, lots of different pools to visit and although we came at seaweed season so didn’t really go in the sea, the beach was nice and clean. Loved every single restaurant and it was pretty easy to book a meal somewhere each night. Main breakfast and lunch buffet was good, with plenty of options for all. A few nice snack bars dotted around the resort too. Staff all over the resort were super friendly and lots of animals around to bump into, though not too keen on the raccoon we seemed to keep bumping into every night after dark. Very few complaints and will be back. My only thing to note was the towel booths were very hit and miss if anyone was there. This occurred at multiple pool areas. Supposed to be staffed from 8am - 6pm but more often than not nobody was there to collect or hand back in towels. You can go to the reception area but I found this pretty poor considering you’d generally want to get your towels from the pool area and hand them back there.

Stayed 7 nights in Jun 2025

6/10 Okay

Maykel, Miami

Traveled with family

Jul 1, 2025

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Lo positivo primero ..la propiedad cuenta con muy buenos restaurantes y la verdad no es dificil hacer la reservacion. Ñas habitaciones muy buenas y lo mejor lo mejor la cama..esta expextacular de confortable. El Hotel cuenta con muy buenos shows en la noche. Lo negativo y lo peor son los tragos..ninguno sirve muy mala calidad de las bebidas tuvimos q pasarnos toda la semana con pura cerveza. No hay un trago que sirva en ese hotel. Lo segundo peor es lo lejos que queda todo..preparate para caminar..solo hay un trensito ..pero a todo hay que caminar.El buffet si se acaba algo de comida no lo reponen ..so de una vez coje todo lo q veas q te gusta. Y lo otro peor fueron los dulces del buffet y del Cafe..todos los dulces sin exepcion es seco hasta el pan masa dura y seca.

Stayed 7 nights in Jun 2025

10/10 Excellent

Eric Daniel

Jun 30, 2025

Stayed 6 nights in Jun 2025

6/10 Okay

Eloy

Traveled with family and small children

Jun 29, 2025

Liked: Cleanliness

The hotel is nice

Stayed 4 nights in Jun 2025

Sandos Playacar All Inclusive

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

View all photos for Riviera Family Queen Junior

Riviera Family Queen Junior

View all photos for Hacienda One Bedroom Suite

Hacienda One Bedroom Suite

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

View all photos for Select Superior Adults Only

Select Superior Adults Only

View all photos for Platinum King Junior Suite

Platinum King Junior Suite

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

View all photos for Platinum King Master Suite

Platinum King Master Suite

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

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About this property

Sandos Playacar All Inclusive

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Sandos Playacar All Inclusive Reviews

Reviews

Good

8.2/10

7.8/10

7.6/10

7.6/10

8.2/10