10/10 Excellent
Christopher
Traveled with partner
Oct 24, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. The property lived up to the photos and expectations we had when booking the hotel. There are several pools with both quiet and romantic spots to relax, as well as pools with bars, music, and games that you would see at other all inclusive resorts. The "Preffered room" was pretty cool as it had a great view, the tip floor, and what appeared to be a larger soaking tub on the balcony than the other rooms. The access to the roof top infinity pool, cabanas, and restaurant were a nice touch, but we enjoyed the main pools more. The "preferred" check in experience and lounge was a bit strange. Upon arrival, you are taken to quiet area and sat down in a place where you can order drinks and grabs some lite bites to eat. Then you wait for a preferred front desk associate to check you in. All the access at the hotel is through an App. Maybe it existed, but a nice touch to this experience would be to be offered a locker room and your bag to change which we were not offered (or asked for). The elevator experience is not great in the main building of the hotel as the elevators are small, beat up, and stop randomly all the time at different floors because they are not operated from the same call buttons. The food was the best ive had at an all inclusive and genuinely i thought it was all pretty solid and what I would expect from a nice restaurant in the USA. The drinks were on par or slightly better than other all inclusives ive stayed at. House keeping was great
Christopher
Stayed 4 nights in Oct 2024