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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Terrace/patio
7 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Preferred Club Junior Suite King Ocean Front | View from room
Interior entrance
Outdoor wedding area

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Carr Tulum playa del carmen km 294, Corasol, Playa del Carmen, QROO, 77710
  • Punta Esmeralda Beach
    4 min drive
  • Suki
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    9 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    14 min drive

Room options

View all photos for Junior Suite King Tropical View

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite King Tropical View

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King Tropical View

Preferred Club Junior Suite Swim Out King Tropical View | View from room

Preferred Club Junior Suite Swim Out King Tropical View

  • 823 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for The Stellar Presidential Penthouse

The Stellar Presidential Penthouse | Premium bedding, minibar, in-room safe, blackout drapes

The Stellar Presidential Penthouse

  • 4736 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 2 Double Beds

View from room

Junior Suite, 2 Double Beds

  • 668 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Paramount Suites Ocean View King

Preferred Club Paramount Suites Ocean View King | Premium bedding, minibar, in-room safe, blackout drapes

Preferred Club Paramount Suites Ocean View King

  • 1926 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Preferred Club Superior Junior Suite King Ocean View

  • 952 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite King Ocean View

  • 668 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front | Premium bedding, minibar, in-room safe, blackout drapes

Preferred Club Junior Suite King Ocean Front

  • 668 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite Double Tropical View

  • 668 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Double Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite Double Ocean View

  • 668 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Preferred Club Junior Suite King Ocean View

  • 668 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Double Ocean View

Preferred Club Junior Suite Double Ocean View | Premium bedding, minibar, in-room safe, blackout drapes

Preferred Club Junior Suite Double Ocean View

  • 668 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite King Ocean Front

Preferred Club Master Suite King Ocean Front | Living area | Tablet

Preferred Club Master Suite King Ocean Front

  • 1560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Run of the House)

Premium bedding, minibar, in-room safe, blackout drapes

Room (Run of the House)

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Double Ocean View

View from room

Preferred Club Superior Junior Suite Double Ocean View

  • 952 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Rooftop pool

Impression Moxché by Secrets – Adults Only – All Inclusive

Pool
Breakfast included
All inclusive
Spa
4.8 out of 5, Exceptional, (140)
The price is $1,613
per night
$1,613 total
includes taxes & fees
Jan 6 - Jan 7
Impression Moxché by Secrets – Adults Only – All Inclusive

About this property

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5-star property in Grand Coral
Catch some rays at the beach or spend the day relaxing at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offers 485 air-conditioned accommodations with tablet computers and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and complimentary bicycles are featured at the property. 7 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Some rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets Moxché Playa del Carmen - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 7 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury property also offers outdoor tennis courts, a steam room, and a fitness center. Complimentary self parking and valet parking are available on site, along with a car charging station.

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive has designated areas for smoking.

Market Cafe - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Allora - This poolside theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bisou - Overlooking the pool and garden, this theme restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Suki - This poolside theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Seasoul - This beachfront theme restaurant specializes in seafood and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 10 restaurants
  • 2 swim-up bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Allora
  • Bisou
  • Market Cafe
  • Seasoul
  • Suki

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Billiards/pool table
  • Evening entertainment
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Golf driving range
  • Gym
  • Nightclub
  • Shopping mall
  • Steam room
  • Water sports equipment
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center (11,950 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night, plus a deposit of USD 65 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Moxché Playa del Carmen
Secrets Moxché Playa del Carmen Adults Only
Secrets Moxché Playa del Carmen Adults Only All Inclusive

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 504 out of 670 reviews" "
Rating 8 - Good. 98 out of 670 reviews" "
Rating 6 - Okay. 40 out of 670 reviews" "
Rating 4 - Poor. 12 out of 670 reviews" "
Rating 2 - Terrible. 16 out of 670 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Stayed 7 nights in Aug 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great amenities and an excellent staff. Would recommend to anyone for a romantic getaway.
Stayed 4 nights in Sep 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beautiful resort with amazing food service and pools
Stayed 4 nights in Sep 2024

8/10 Good

REBECCA ASHLEY

Stayed 4 nights in Sep 2024

6/10 Okay

Talia jimenez ramiro

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall we had a good stay. For the amount we paid I expected excellent. I’ve paid much less at other resorts and received much better service and amenities. To begin with, we ate tacos 3 nights in a row because anytime we went to the restaurants for dinner there was 30 tables ahead of us at 8pm! I can’t believe they don’t have reservations or can’t sustain more people in the restaurants. We were stuck to eat tacos that they made every night and they weren’t good. Room service took 90 minutes most days. Our last night we did the Japanese restaurant where they cook in front of you at 9pm. We were full from eating before that we didn’t even enjoy the food, the show wasn’t something that WOWED us either. Hibachi or Benihana has done better. It was actually boring and extremely hot to sit in front of. Our last full day we ended up spending it on the other side of the resorts where the people are basically harassing you to get a massage, the third day we caved in and went and I regret it so much. The walk was so long and it was a waste of my day. I’m kind of upset the hotel lets them solicit the clientele when most of us just wanted to relax and enjoy the beach. They did not stop asking throughout our time out there. I definitely expected something else, I’ve stayed at other secrets resorts and I was amazed by the food and the nightly entertainment. That was not the case here. I will not be coming back to this resort.
Stayed 4 nights in Sep 2024

10/10 Excellent

Benjamin Evelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife came here for our honeymoon. This has been the best experience at a resort for both of us. The rooms are amazing, very modern and clean. The food is outstanding at every restaurant, with plenty of options to choose from. They don’t do reservations at this resort besides for one of the restaurants. I recommend to go to dinner earlier rather than later to avoid waiting time, which can be up to 2 hours, depending on how busy it is. The service from the employees was AMAZING! They do a great job to accommodate all of your needs. This resort has a great option of pools to choose from. Each pool gives a different experience. If you want something private, you have those options, as well as if you want something more hype. I recommend upgrading to the preferred club, because with this you have access to the rooftop infinity pool and restaurant. You also get a complimentary hydrotherapy spa session which was amazing and one of our best experiences at the resort. With preferred club, you get a lot more benefits, and trust me it’s worth it. The resorts entertainment team does a great job to keep you entertained from morning to evening, if you would like. The only negative thing that I can say about this resort would be that the beach isn’t as clean as some of the other resorts, but the pools make up for it big time. Overall, this resort is a 10/10 and I am coming back here for sure, I would recommend it to everyone!
Stayed 9 nights in Sep 2024

8/10 Good

Shauna, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I spent 3 nights at this resort. We stayed on the Secrets Moxche side and opted for the preferred package, ocean view room, which gave us access to a beautiful rooftop garden restaurant, and separate check-in lounge complete with its own bar and hors d'oeuvres. We also had a concierge on our floor. The property is absolutely stunning! From the moment you arrive, you're met with breathtaking views and top-notch service. The food and drinks were delicious, but the drinks were not strong at all. The pools were plentiful, but very warm. I found myself wishing that at least one pool had cold water. There was a strong push to get us to agree to attend the resort's special tour ("vacation club presentation"), which was a bit aggravating. Despite mentioning to several staff members that we were celebrating my birthday, we didn't receive any special recognition (though we saw celebratory banners on many other hotel room doors). This was slightly disheartening. The resort seems to be geared towards couples; the vibe is very romantic. They do have a sports bar and a nightclub, but we only stopped in briefly to check these out. This was my 4th trip to Mexico and the first time I fell ill. Perhaps I was a bit too lax this time when it came to water consumption/ice cubes. I managed each day with the help of Pepto Bismol. Lastly, the beach was not swimmable. We knew this going in and it wasn't a deal breaker for us, but something to keep in mind if that is important to you.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kenya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 7 nights in Sep 2024

2/10 Terrible

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overrated and didn’t respond to my emails
Stayed 11 nights in Aug 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Secret Moxche is the best hotel that I ever visited , the only inconvenience was the dining option, or buffet not opened at night , after that, the hotel was incredible, the best
Stayed 7 nights in Sep 2024

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent no complaints!
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful will be making this place a yearly destination.
Stayed 4 nights in Sep 2024

6/10 Okay

John

Liked: Staff & service
Stayed 7 nights in Sep 2024

10/10 Excellent

Justin Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the food which it it's main attraction. However, if you want to do lots of activities then this is not the resort for that. It's first, second, and third priorities are food and other activities and options take a backseat to them using the majority of their staff to accommodate the food options.
Stayed 5 nights in Sep 2024

10/10 Excellent

Uashica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is when they had the presentation about buying into the World of Hyatt membership club. It took almost half of my second day.
Stayed 4 nights in Sep 2024

10/10 Excellent

Felix

Stayed 3 nights in Aug 2024

10/10 Excellent

Arthur H

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it !!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jason Imran

Stayed 4 nights in Aug 2024

10/10 Excellent

Kennell

Liked: Cleanliness, staff & service, property conditions & facilities
Simply amazing
Stayed 5 nights in Aug 2024

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time going, nice experience!
Stayed 3 nights in Aug 2024

10/10 Excellent

Caridad

Stayed 5 nights in Aug 2024

10/10 Excellent

Shanice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was the perfect place to relax
Stayed 4 nights in Aug 2024

10/10 Excellent

Liza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort would definitely return all the staff are wonderful
Stayed 3 nights in Aug 2024

8/10 Good

Kelly Chenyi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is amazing. Spacious clean, and updated. We love the modern architecture and decorative style! Builds maps can be a bit confusing but should be able to get familiar pretty soon. Not a lot of people, not crowded. Which we LOVED! gives much more sense of privacy and peacefulness. Restaurants are very good. Dinners were amazing! Would be possible wait time for popular restaurants. Only wish if there were more lunch options( we loved Seasoul especially). Room service menu is somewhat basic. But I love the secret box they have in the room. They have a lot of pools and some more private tubs. Many swim up bars. There beach/ocean might not be the best views. Not as clear and blue. But we loved their pool options so it wasn’t a big issue for us. Many entertainment activities WiFi could definitely be better, as you will often get weak signals/disconnected. Service overall is great, everyone was welcoming and helpful. There are always people by the pool area to help with any needs. Did notice towards end of the day the beach towels might not get restocked. Just had some an incident where one of the guy working at pool side was trying to take our chair for some other guests and stated we can either be in the pool or on the chair not both. And took our drinks and stuff away as we are telling him to find some other chair for the other guests. Other than this one incident we had a great time.
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel Hoyos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book at least 6 days… 5 was not enough. This place is amazing for a romantic get away.
Stayed 4 nights in Aug 2024