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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property

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Photo gallery for Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Exterior
Property amenity
Rooftop terrace
2 restaurants, breakfast, lunch, dinner served; American cuisine
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    ‪2 min walk‬
  • Playa Paraiso Golf Course
    ‪16 min walk‬
  • Maroma Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Pool View Suite

Pool View Suite | Premium bedding, free minibar, in-room safe, desk

Pool View Suite

  • 1076 sq ft
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View | Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite, 1 King Bed, Ocean View

7.4 out of 10
Good
(10 reviews)
  • 1184 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch Smart TV with cable channels

Ocean View Suite

7.6 out of 10
Good
(27 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

8.4 out of 10
Very good
(26 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4-star Playa del Carmen hotel steps from Paradise Beach
At Senses Riviera Maya Oceanfront Boutique hotel - Adults only, spend the day on the beach where you can enjoy kayaking. Then return for a meal at one of the hotel's 2 restaurants.
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Some rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only features 4 hot tubs and an outdoor pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only has designated areas for smoking.

Cavamar - This beachfront restaurant specializes in American cuisine and serves lunch only.
The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
CavaBar - Onsite bar. Open daily.
The Blend Bar - This cocktail bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend
  • The Blend Bar

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Golf carts
  • Kayaking
  • Optional golf privileges
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night
  • Resort fee: USD 13.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 150 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 386 out of 1001 reviews
Rating 8 - Good. 212 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 149 out of 1001 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Valeria

Stayed 5 nights in Dec 2024

6/10 Okay

Michelle

Traveled with group, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Staff is amazing. Property needs a lot of work.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very greatful
Stayed 4 nights in Mar 2025

4/10 Poor

Michelle

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Resort needs major updating. Very little hot water. Rooms are old and outdated with broken faucets, showers etc. The staff is what makes the resort. Menu was small but food was well prepared and fresh. Thank you, Fernand, Pedro, Lilo, Johnathan for being great hosts and making the stay better.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jennifer Nicole

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible! 1 restaurant, 1 snack bar that closes at 5 pm, and staff were extremely rude! I do not recommend this resort!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jannet

Liked: Cleanliness
Great
Stayed 5 nights in Feb 2025

10/10 Excellent

Candice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for peace and tranquillity away from the crowds of tourists this is a beautiful little gem of a hotel situated right on the beach of the Caribbean Sea. The staff is amazing and super friendly - and the food was amazing!
Stayed 8 nights in Feb 2025

6/10 Okay

Zanita

Traveled with partner
Disliked: Property conditions & facilities
If you’re looking for peace and quiet this is the place for you, but if you’re looking for entertainment, shops, and a little bit of fun this is not the place!!! You would have to get a taxi to 1 of 2 nearby places which is $30 back and forward!!! They only have two restaurants both for lunch, one for just lunch which closes at 5pm and for dinner it starts at 6pm and close at 10pm!! They have a small selection of food, no substitute and dinner changes every night it was 2 nights we definitely didn’t eat anything because we didn’t care for what was on the menu!!!! There is no arcade just a pool table and a dart board!!! A vending machine that only take pesos!! No water sports like it says and golfing was never offered as an amenity when it’s listed on the site!!! Plunge pool, and main pool was falling apart a serious renovation is needed!!! But if you can overlook certain things than you’ll enjoy your time!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

ROBERT

Stayed 4 nights in Mar 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Mara

Stayed 1 night in Mar 2025

8/10 Good

Anne

Stayed 7 nights in Mar 2025

2/10 Terrible

Shannon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a resort, it is a hotel. Not in walking distance of anything. Can cost atleast $30 to any restaurant or entertainment. Room looks like the one on the photos minus the brown stains on towels, lack of cleaning and maintenance and piece of glass I found in my bed. Food: Don’t pay for their all inclusive. We did out of fault of Expedias website not offering it to us at booking and us having to pay at check in. The food is minimum and one note. We scheduled a private romantic dinner which never happened but still charged us. No buffets. Two restaurants open with limited hours. No they will not fill your snack bar that includes only chip and drinks daily during cleaning your room although we paid for the all inclusive. Pool: very dated and not maintained. Beach is off to the side shared with private homes. Pool furniture brooking, not maintained during the day, ran out of pool towels mid day, one staff member at the pool and no they will not come back but once to ask if you need another drink or anything else. No entertainment available. Ordered for a massage in room. Upon arrival said she couldn’t massage my hands or feet because I am pregnant. Cancel service immediately but they still charged us. Requested information on a tour asked 3 times over the course of 12hours from morning to evening and almost missed our chance to get the tour the next day. We always stay at The Princess and never had an issue. Stay there. DO NOY STAY HERE!
Stayed 3 nights in Mar 2025

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2025

8/10 Good

Jaskirat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Robert Ian

Traveled with partner
Liked: Cleanliness, staff & service
Spacious and well appointed rooms. Excellent service. The property is showing its age. Food preparation was outstanding, although with a limited menu. Room service was excellent.Staff very helpful. No activities at the hotel.Quiet and peaceful.
Stayed 7 nights in Feb 2025

6/10 Okay

Michael Shaun

Stayed 5 nights in Feb 2025

2/10 Terrible

shayleen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked nice but then when we got to our room there was water pouring down from the ceiling in the bathroom and I slipped on it. We asked them to fix it multiple times never did and even blamed us for it happening. There is no hot water!!!! And if you wanna use the pools on your porch good luck. The food was good but they use the same two menus and rotate them so it’s the same food l over and over.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dayjanira Mayleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this resort was great! Nice people , nice rooms , Food , drinks and pool !! It’s definitely more of a quiet resort for couples to enjoy but worth it ! I loved everything about Mexico and this resort . Thank you for having us <3
Stayed 4 nights in Mar 2025

6/10 Okay

destiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Pauline

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The restaurant here is horrible. IF you get your food, great presentation but tastes awful. The snack cafe is closed at 4:30 so the restaurant is your only option for dinner. We walked out multiple times for waiting over an hour and other times for not getting what we ordered and when we got food it was cold and way overcooked. The only thing good at the restaurant was one waiter, Hernan. When we had him, our experience was better. Food was still bad but he took good care of us. The wait staff around the pool and in the snack cafe were great. On the site they show pictures of a beach with chairs and huts. This is the neighboring property, NOT Senses. No beach to speak of unless you walk to the public ones. The scenery is beautiful but I would never go back to this resort. The hot tubs on the property are empty, old and broken. If you want your balcony tub filled, you have to request maintenance to do it. We did that and they never came. Another couple we were travelling with did the same, never showed for them either. They couldn't plug anything in due to outlet corrosion in their room. Literally, sparks flew. You have to ask for everything they say they provide right down to water and a hair dryer. Half of the tiles are missing in the pool or get stuck to you when you get out. We addressed our concerns with the front desk and they did absolutely nothing. DO NOT STAY HERE - YOU WILL LEAVE DISAPPOINTED AND HUNGRY!! It's run so poorly, a shame really.
Stayed 7 nights in Feb 2025

4/10 Poor

Amanda Marie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here recently and did not enjoy our experience. We went as far as to call Expedia customer service and ask for a refund or to transfer to a different restore or something similar to our accommodations but were told that they couldnt help us due to Sense's refund policy. We did speak with the front desk about switching rooms as the one they originally put us in had an active water leak from a bathroom faucet. The hotel did give us an upgrade to "the honeymoon suite", although all this ended up being was an identical room but with a kitchenette with not a single dish or utensil in sight. I will say it appeared that they were starting to do some renos on some of the rooms, so hopefully some long over due TLC will help. This spot has the potential to be an awesome spot if some care and effort is put into its upkeep. They need to broaden their menu in both the snack bar and The Blend (roof top restaurant), they need to step up on the general cleaning of the common areas - we played a fair bit of pool while we were there and the same cigarette butt sat in the same spot on the floor for days, might still be there honestly. Some attention spent on grounds keeping as a fair bit of weeds were growing up through the bricks around the front fountain at the entrance, so its the first thing you see when you arrive. On the plus side a lot of the staff there was amazing to deal with, even with a language barrier, they still were great.
Stayed 9 nights in Feb 2025

2/10 Terrible

Suzanne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our AC didn’t work in Mexico?! Roaches??
Stayed 4 nights in Feb 2025

4/10 Poor

Wendy Gayle

Traveled with partner
Liked: Cleanliness, staff & service
Positives: bartenders, wait staff and maids were exceptional. The beds are very comfortable. Food is very good with a different menu each night. Negatives: concierge service is not friendly at all. They have you text the WhatsApp for anything but they NEVER follow through with your requests. You cannot control the temperature in your room, you have to use the WhatsApp to get the temperature to be changed. There is always a dampness in the room so be prepared to wash ALL your clothes even if they are not dirty. If you even think you may use the pool on your balcony, you better ask as soon as you check in and it MIGHT get filled by the middle of your stay. Otherwise if you like a small quaint hotel on the water and don't require anything extra then this hotel is good.
Stayed 8 nights in Feb 2025