Deluxe Suite
Bed Count 1 King Bed Maximum Occupancy 2 Max
$77*
Per night/room
Jun 18 - Jun 19
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with wireless Internet access (surcharge).
This Playa del Carmen hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.
Serenity Hotel Boutique has designated areas for smoking.
- Daily
- Number of outdoor pools - 1
- Designated smoking areas (fines apply)
- Elevator
- Rooftop terrace
- Number of bars/lounges - 1
- Number of poolside bars - 1
- 24-hour front desk
- Free breakfast
- Tours/ticket assistance
- Dry cleaning/laundry service
- Self parking (surcharge)
- Pool sun loungers
- WiFi (surcharge)
- Valet parking (surcharge)
- Swimming pool
- Safe-deposit box at front desk
- Terrace
- Luggage storage
- Number of restaurants - 1
- Free English breakfast
- Concierge services
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Laundry facilities
- Total number of rooms - 30
- Accessible airport shuttle
- Airport transportation (surcharge)
- Multilingual staff
Family Friendly Amenities
- Number of outdoor pools - 1
- Snack bar/deli
- Laundry facilities
Room Amenities
Serenity Hotel Boutique offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.
- Air conditioning
- Room service (limited hours)
- Television
- Daily housekeeping
- Phone
- Free toiletries
- Iron/ironing board
- In-room safe
- Premium bedding
- Free bottled water
- Wireless internet access
- Blackout drapes/curtains
- Hair dryer (on request)
- Shower/tub combination
- Digital TV service
- WiFi (surcharge)
- Pillow menu
- LCD TV
- TV size: 50
- iPod docking station
- Towels provided
- Bedsheets provided
- Fan
- Number of beds 3
- Soap
- Shampoo
- Toilet paper
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Paper towels
- Wardrobe or closet
- WiFi speed 50+ Mbps
Parking
Self parking (surcharge) , Valet parking (surcharge)
Internet
Available in all rooms: WiFi (surcharge) , Wireless internet access
Available in some public areas: WiFi (surcharge)
Food & Drink
A complimentary English breakfast is served each morning between 7:00 AM and 10:00 AM.
Serenity Hotel Boutique has a restaurant on site.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible public washroom
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- Deposit: USD 100 per stay
- A tax is imposed by the city: USD 1.96 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Fee for in-room wireless internet: USD 5 per night (rates may vary)
- Fee for wireless internet in public areas: USD 5 per night (rates may vary)
- Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: USD 140 (roundtrip), (from 3 to 11 years old)
- Self parking fee: USD 15 per night
- Valet parking fee: USD 15 per night
- Pet fee: USD 15 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at midnight
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Pets allowed in specific rooms only
Security system
Property follows sanitization practices of Safe Travels (WTTC - Global)
Staffed front desk
LGBTQ friendly
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Cashless transactions are available
Masks are compulsory at the property
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays - 72 hours
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of USD 15 per pet, per night
- Dogs only
- 1 total (up to 33 lbs per pet)
- Pets cannot be left unattended
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Serenity Hotel Boutique Hotel
- Serenity Hotel Boutique Playa del Carmen
- Serenity Hotel Boutique Hotel Playa del Carmen
Hotel Reviews
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