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Sofía by Bunik

2.5 star property

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Rooftop terrace
Superior Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils
Reception
Deluxe Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils
Superior Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$63
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Deluxe Loft

Deluxe Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Deluxe Loft

8.6 out of 10
Excellent
(100 reviews)
  • 373 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Loft

Superior Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Superior Loft

7.8 out of 10
Good
(29 reviews)
  • 541 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Loft

Premium Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Premium Loft

8.4 out of 10
Very good
(14 reviews)
  • 541 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Traditional Studio

Traditional Studio | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Traditional Studio

7.8 out of 10
Good
(8 reviews)
  • 373 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sofía by Bunik

Hotel in Downtown Playa del Carmen
This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Sofía by Bunik features 2 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen hotel also offers spa services, a terrace, and multilingual staff.

Sofía by Bunik is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Reviews

Sofía by Bunik Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1043 out of 1642 reviews
Rating 8 - Good. 323 out of 1642 reviews
Rating 6 - Okay. 138 out of 1642 reviews
Rating 4 - Poor. 54 out of 1642 reviews
Rating 2 - Terrible. 84 out of 1642 reviews

Reviews

10/10 Excellent

Ricardo, Austin

Liked: Staff & service, amenities, property conditions & facilities
Excellent as usual, love the rooms, great staff, amazing location, my go to in Playa!
Stayed 4 nights in Aug 2025

6/10 Okay

Norma

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No parking only for property owner last year we use it
Stayed 7 nights in Aug 2025

10/10 Excellent

Laura Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and looks like photos . Was a little bummed as I bookend same room as my friend and her room was double the size of mine .
Stayed 4 nights in Aug 2025

6/10 Okay

Miguel

Business traveler
Not my type
Stayed 1 night in Jul 2025

10/10 Excellent

David, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Good solid stay. Pool v nice.
Stayed 12 nights in Aug 2025

8/10 Good

Brent

Stayed 4 nights in Aug 2025

10/10 Excellent

alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I came here with my partner and it was such a great stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Juan Pablo Alba

Liked: Cleanliness, staff & service, property conditions & facilities
este lugar es muy centrico y tiene muy buen servicio. las instalaciones son limpias y tiene alberca y jacuzzi en la terraza
Stayed 5 nights in May 2025

10/10 Excellent

carlos

Stayed 4 nights in Aug 2025

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice
Stayed 3 nights in Aug 2025

10/10 Excellent

GABRIEL, Mequon

Liked: Staff & service
Very good experience. This is my third time there and I will go again.
Stayed 5 nights in Aug 2025

10/10 Excellent

Steven

Stayed 2 nights in Aug 2025

10/10 Excellent

Sergio

Liked: Staff & service, property conditions & facilities
Very convenient closed to restaurants and the Beach Clean very modern with beautiful pool in the roof.
Stayed 1 night in Aug 2025

10/10 Excellent

Ramatu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos at the front desk is really nice and helpful. It is a nice place to stay, close to a lot of restaurants and shops.
Stayed 5 nights in Aug 2025

10/10 Excellent

Britney Jazlyn Peralta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe and was a close/manageable walk to everything. Pool area was amazing and beautiful.
Stayed 7 nights in Aug 2025

10/10 Excellent

Ana Isabel Martinez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is plenty of food places whithin walking distances, friendly staff, clean and spaciuos rooms. Roof top and pool área is awesome with Nice music.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good AC and can’t beat the rooftop pool. Also an easy walk to the main tourist area.
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as usual.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooftop pool. Clean room and helpful receptionist.
Stayed 1 night in Aug 2025

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. The ac could use improvement and water pressure.
Stayed 5 nights in Jul 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
Terrible experience do not stay here I strongly advise against booking this hotel. On my first night, I found three cockroaches in my room. I went straight to the front desk to report it, and their response was unacceptable: “We don’t have any other rooms available.” So I was forced to sleep in a room with cockroaches. On top of that, I was staying on the fifth floor, and because there’s a rooftop pool, there were visible signs of water infiltration in my room clearly a serious maintenance issue. Thankfully, I contacted Expedia immediately, and their team took the situation seriously. They tried to call the hotel (which didn’t even answer) and then took action right away to move me to a different hotel, which was much better in every way. 👉 Hotel service: 0/10 👉 Expedia service: 10/10 Avoid this place. You deserve better.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was walking distance from everything kids enjoyed the pool
Stayed 5 nights in Jul 2025