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Soho Playa Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Soho Playa Hotel

Outdoor pool, pool umbrellas, sun loungers
Bar (on property)
Yoga
Deluxe Room | View from room
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar
  • Hot Tub
  • Pool
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Mu. Burgerhouse
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    10 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Double Room

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite

  • 775 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is $136
per night
$166 total
includes taxes & fees
Jan 6 - Jan 7
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About this property

Soho Playa Hotel

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a spa tub are onsite. Housekeeping is available on request.
Soho Playa Hotel offers 22 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soho Playa Hotel features an outdoor pool and a spa tub. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a rooftop terrace, a library, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Soho Playa Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM.
Soho Playa Hotel has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Library
  • Outdoor pool
  • Spa tub
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room roll-in shower
  • Low-height door lock
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playa Soho
Soho Playa
Soho Playa Hotel
Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Soho Playa Hotel Playa del Carmen
Soho Playa Playa del Carmen
Soho Playa Hotel Hotel
Soho Playa Hotel Playa del Carmen
Soho Playa Hotel Hotel Playa del Carmen

Soho Playa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 615 reviews" "
Rating 8 - Good. 195 out of 615 reviews" "
Rating 6 - Okay. 46 out of 615 reviews" "
Rating 4 - Poor. 16 out of 615 reviews" "
Rating 2 - Terrible. 17 out of 615 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can tell back in the days it's was a great Hotel but besides the staffing been nice and attentive. I won't actually atay that hotel again. You got be aware the have very limited to none parking and outside the local police are looking to give you a parking ticket (and none give you coins for your bills). One night we didn't have water. And I believe that place is overrated on the price of you compared to any Airbnb nearby.
Stayed 10 nights in Aug 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and location. The staff was knowledgeable and friendly.
Stayed 3 nights in Jun 2024

6/10 Okay

Rocio Veronica Patricio

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
**Soho Playa Hotel Review** Our experience at Soho Playa had several disappointing aspects. When we first arrived, there was no electricity. We had to wait in the heat, which was frustrating since all I wanted was to rest after our journey. The hotel is conveniently located just a few blocks from the beach, about a 5-minute walk, so we decided to head there. I’m not sure when the power was restored since we returned to the hotel around 8 p.m. that evening. One of the main reasons I chose this hotel was for the pool, but it was rarely clean. The hotel advertised a sky bar by the pool, which was nonexistent. During our 9-day stay, the pool was only cleaned twice, and that was because I specifically requested it. The worst experience happened on our last day. The fire alarms went off, and my son and I were terrified. The hallways were filled with thick fog, making it hard to see or breathe. We rushed out of the room, unsure of what was happening. The hotel administrator approached us and explained that they were fumigating and asked us to return to our room. However, the smoke had already started entering our room, so we had to leave and go outside to get fresh air. Although the staff apologized and admitted the fumigation was handled poorly, the situation was still unacceptable. The overuse of spray caused a lot of unnecessary panic for us and other guests. I understand mistakes happen, better management and communication could have avoid this kind of situation.
Stayed 9 nights in Aug 2024

10/10 Excellent

Shaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great except for the elevator as mentioned before,! It does feel like 1 million degrees in there especially in July. Great property though. Lis is great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Alejandro, Bariloche

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud air conditioning system
Stayed 1 night in Jul 2024

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay at SOHO. The staff is so hardworking and friendly. The manager is always trying to make the stay enjoyable. She is an incredible manager. The rooms are spacious. The air conditioner was quiet and cooled the room nicely. The hotel is close to the beach and shopping area.
Stayed 3 nights in Jul 2024

2/10 Terrible

Joe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 3 nights in Jun 2024

4/10 Poor

Kimberly Patricia, Elkridge

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed here before and it was amazing, this time was was totally different! The pool was broken the entire time after asking about it for 2 day I was “promised” my the manager that it would be fixed in 2 hours needless to say it was never fixed. The maintenance man explained that the previous maintenance man quit and didn’t tell them it had broken. I explained that the manager should have never promised that it would be fixed in 2 hours if that was the case. I could have stayed at another hotel with a working pool. Then the jets in the hot tub were broken. We also lost water at one point. I understand that the hotel is under new management but until they get things fix I wouldn’t stay there again. They did offer any kind of compensation, I mean it is the end of July and almost 100 degrees and no pool!
Stayed 3 nights in Jun 2024

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is steps from 5th and 10th Avenues. It is also a short walk to the beach.
Stayed 3 nights in Jun 2024

10/10 Excellent

JENNIFER GUADALUPE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and easy to look around the area. Staff was very attentive and friendly. Place was always clean and fabulous.
Stayed 5 nights in Jun 2024

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a new travel experience, far away from the all inclusive packages. This hotel was a pearl not luxury, but well maintained. Well located, close to the playa del Carmen downtown, 1 minute walk to 5th avenue. New staff of the hotel was very kind. We didn't try the breakfast, because we wanted to enjoy the typical food at restaurants, so I don't have any comment on this. The roof pool was refreshing, specially after a full day walking at 5th av. Also, beach is a 10 minutes walk. We arrived to playa del Carmen taking the ADO bus on terminal 2 of Cancun airport, it was cheaper than taking a taxi, once in playa del carmen we walked (20 minutes from turistic ADO terminal) to get to the hotel. We booked a all inclusive to Xel-ha and xelha bus picked up and dropped us at the end of the day at Plaza las Perlas (10 minutes walk). If you are looking for a more freedom trip, this is the perfect hotel. There is a construction next to the hotel, so during day, you can hear some bangs at your room, but this is normal and completely out of control of the hotel administration. If you want to try a new travel experience this is the right hotel for you ;)
Stayed 3 nights in Jun 2024

10/10 Excellent

Maria

Stayed 1 night in Jun 2024

10/10 Excellent

gunvir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for
Service was great and workers are friendly but the pool was dirty/unusable and the shower water was luke warm/cold
Stayed 1 night in May 2024

10/10 Excellent

LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Ana Luisa

Traveled with family
Clean
Stayed 1 night in May 2024

8/10 Good

Andrea Issanagui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno en si creo que podria mejorar. La chica de la mañana no tenia muy buena actitud. No nos dio informacion de como funcionaba el desayuno, lo cual lo hizo confuso ya que es en un establecimiento al lado. Ademas, al hacer checkout en vez de preguntarnos como estuvo todo o agradecernos por la estancia la chica solo me hizo firmar un papel de que no habiamos olvidado nada, se me hizo un poco agresivo. El joven del turno de la noche bien. El hotel esta muy bien ubicado, cuando llegamos ya no habia estacionamiento disponible pero el parquimetro no es caro.
Stayed 1 night in Apr 2024

6/10 Okay

adolfo

Traveled with family
Disliked: Amenities, property conditions & facilities
Good location but very noisy because the have a construction near the hotel. Also they don't have many options for the breakfast and they start serving the breakfast late.
Stayed 3 nights in Apr 2024

6/10 Okay

Fredi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be updated, no restaurant, no bar. Very basic but in good location, price was ok
Stayed 10 nights in Apr 2024

8/10 Good

Patricia Cay

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was in a great location. The property was not represented accurately on the Expedia website. There is no bar on the roof open (although the pool is very nice), nor was there yoga every morning. Breakfast was just fine but doesn't open until 9. 3 of the days we were there we couldn’t take advantage of the free breakfast because we had to leave before food was available. Rooms were clean and pleasant.
Stayed 6 nights in Mar 2024

10/10 Excellent

Adrian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern hotel with a great location!!
Stayed 1 night in Mar 2024

4/10 Poor

Marten

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel but terrible construction nearby
Unfortunately our stay was less than ideal mostly because of the construction of the building directly beside the hotel. Starting at 7:30am everyday there was constant and very loud banging and hammering. The rooftop pool was also clearly unused and dirty due to the construction directly beside it with building materials falling into the pool. The rooftop bar also was not open probably for the same reason. Beyond all of that, the actual room was nice and relatively clean. We did lose hot water at one point and running water entirely at another. Both of which were remedied relatively quickly. I would stay here again once the construction beside us completed, but definitely would not while that is still ongoing.
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pool needs re-done along with new chairs, plants, etc. We also had no hand towels and there is nowhere in the bathroom to hang the towels. No chairs in the room or on the balcony
Stayed 3 nights in Feb 2024

6/10 Okay

Lizet, Hawaiian Gardens

Traveled with partner
This place was okay, however, I felt like it was lacking in some areas. The location was ok, not far from 5th Avenue, but almost a mile from the autobús ADO. The room had the basic, it was a room with a king size bed and only 1 chair but plenty of room for another chair or a couch. The tv remote did not actually turn the tv on/off, it just worked to turn on their streaming service “totalplay” I never did learn to use it and all the channels were in Spanish and did not catch my attention. It was nice that they decorated my room for my bday and there was a bottle of wine (Don Simon- about $7usd price) since I booked a VIP Premium deal. We needed ice to ice a swollen knee and the hotel did not have ice. The room also did not have a hair dryer, we had to request one and pick up from the front desk. Same with the towels, they only have us 2 and we wanted a third to use for the ice we bought from 7-11. The breakfast hours are from 9-11am (I think that’s late) so we requested to pick up early. It consisted of toast with butter and syrup (not jelly), a cup of fruit (papaya and cantaloupe) that was kinda of mushy, and a small bottle of water. The breakfast was definitely disappointing. I requested a late check-out since my flight was at 7pm and was told it would be $40. I told them I would be leaving by 2:30pm and then was told $20-I felt that charge could’ve been excused for an Exp Gold member and since the construction from next door woke me up two days. I would not stay here again.
Stayed 4 nights in Jan 2024