A rooftop terrace, express check-in, and express check-out are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance and a garden.
Suites Cielo y Mar offers 17 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.
This Playa del Carmen hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Limited onsite parking is available on request.
Suites Cielo y Mar is a smoke-free property.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Roundtrip airport shuttle (surcharge)
Onsite parking available only on request
Limited onsite parking
Wheelchair-accessible parking available
Food and drink
Free continental breakfast available daily 8:00 AM to 10:00 AM
Things to do
Bicycles
Family friendly
In-room microwave
In-room refrigerator
Conveniences
Limited-hour front desk
Guest services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in available
Late check-in fee: USD 15 for check-in between 10:30 PM and 1:00 AM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available
Special check-in instructions
The front desk is open daily from 9:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Early check-in fee: USD 15 (subject to availability)
Late check-in fee: USD 15 for check-in between 10:30 PM and 1:00 AM
Late check-out fee: USD 15 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Property is also known as
Suites Cielo y Mar Hotel Playa del Carmen
Suites Cielo y Mar Hotel
Suites Cielo y Mar Playa del Carmen
Suites Cielo y Mar Hotel
Suites Cielo y Mar Solo Adultos
Suites Cielo y Mar Playa del Carmen
Suites Cielo y Mar Hotel Playa del Carmen
Suites Cielo y Mar Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Although the hotel is off Quinta Avenida, the property is a bit away from all the hustle and noise of the Quinta Avenida. If you’re looking for quiet, comfortable and very clean accommodations, this is the hotel for you. We enjoyed the partial ocean view from our balcony. Housekeeping and s excellent. The continental breakfast was delicious and plentiful.
I would not recommend this hotel to anyone. The neighborhood is extremely inconvenient and there are no facilities and no restaurants and it is extremely difficult for taxis and Uber drivers to even find the hotel. once you arrive at the hotel, their system for entry is very confusing and complicated and does not work well. i’m a big believer in using technology, but their system is very poor.
Wonderful location, comfortable bed, lovely breeze, beautiful garden area, free breakfast, free gated parking. This was our second stay here and we would stay again!
When you first arrive you may be put off by the area because it’s not near the tourist spots but not to worry. The hotel is in the real neighborhood of playa with a relaxing quiet vibe and warm people You’ll love it!
The hotel is great. Beautiful pool with views!! Wonderful staff. Decent (very basic) continental breakfast. It's near enough to the ocean, so the humidity never leaves the air. 100% would recommend and will be returning!
A very cute, clean, and safe hotel. For the price it was a great value. Breakfast was good. Service was good. It is a bit far away from the main drag.. we spent a lot of time walking. The area around this hotel isnt the best and the wall back after dinner can be not well lit. We felt that it wouldnt be very safe to walk to late at night.
Our sleep quality here was not the greatest. The beds are uncomfortable and the pillows quite flat. There were also dogs barking all night and one night somebody from the hotel (staff maybe?) Was honking their car horn over and over in the courtyard.
Overall a nice place to stay if you just need a cheap room and dont mind a bit of a walk to get to things.
Pack earplugs.
Alex Do
Stayed 5 nights in Dec 2024
8/10 Good
David
Traveled with partner
Nov 18, 2024
Liked: Cleanliness
One night stand place, the management was nice so was the owner, never the less , the food options where limited
David
Stayed 1 night in Nov 2024
10/10 Excellent
paula
Traveled with family and small children, Traveled with group, Business traveler, Traveled with pets, Traveled with family
Increíble lugar, muy tranquilo y seguro en todo momento. Es tal cual las fotos es increíble para cuando viajas en pareja. La vista desde la terraza con la piscina excelente. Los del staff personas muy amables. Volvería sin problema a este lugar😃 Los recomiendo 💕