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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property

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Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Gazebo
Balcony
Front of property
Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Pool
  • Spa
  • Air conditioning
  • Free WiFi

Explore the area

Map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Xplor Theme Park
    ‪11 min walk‬
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Ferry to Cozumel
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down comforters, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

  • 667 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Bedrooms, Private Pool

Balcony view

Luxury Villa, Multiple Bedrooms, Private Pool

  • 10226 sq ft
  • Sleeps 24
  • 7 King Beds, 2 Queen Beds and 3 Queen Sofa Beds

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (4300)
$710 nightly
The price is $710 total
includes taxes & fees
Occidental at Xcaret Destination - All Inclusive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

4-star Playa del Carmen hotel walkable to Xenses Park
Along with an outdoor pool, this hotel has a restaurant and coffee/tea in a common area. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, free use of bicycles, and concierge services. Change of towels is available on request.
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Terasu Riviera Maya Hotel & Spa, en Xcaret features an outdoor pool and complimentary bicycles. The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers spa services, a garden, and coffee/tea in a common area. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Terasu Riviera Maya Hotel & Spa, en Xcaret has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:30 AM. A hosted evening meal is available for a surcharge daily.
Terasu Riviera Maya Hotel & Spa, en Xcaret has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Designated smoking areas
  • Mosquito nets
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 94 out of 123 reviews
Rating 8 - Good. 16 out of 123 reviews
Rating 6 - Okay. 9 out of 123 reviews
Rating 4 - Poor. 2 out of 123 reviews
Rating 2 - Terrible. 2 out of 123 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chuyi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, I love to stay here again for vacation
Stayed 3 nights in Feb 2025

10/10 Excellent

Alexander De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2025

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
Stayed 3 nights in Feb 2025

8/10 Good

Kexi

Liked: Cleanliness, staff & service, property conditions & facilities
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Octavio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my experience, but hate that it had to come to an end! Staff were very friendly & helpful, the receptionist helped a lot! The breakfast was good. I enjoyed the stay & for sure recommend others to book, thank you guys for the hospitality & experience!
Stayed 3 nights in Feb 2025

10/10 Excellent

Kiley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terasu was amazing the staff was the best! We loved Fernanda the hotel kitty. It was such a fun time.
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Stayed 1 night in Feb 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
Stayed 2 nights in Feb 2025

6/10 Okay

Jennylyn, Tampa

Traveled with family and small children
Disliked: Amenities
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yamileth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best get away place. If you like peace and quiet, It’s a smaller place with nature all around. The staff is one of the best I’ve ever had so attentive and friendly from the moment you arrive to the moment you close your car door to leave. The atmosphere is peaceful the place is clean. The host were amazing helping us secure a cab that won’t charge an arm an a leg. They also give you recommendations to places based on your interest. We visited XCARET, the night guard waited outside with a lamp for us to make sure we were ok. At night they close the gates which made me feel extra safe and secure. Their restaurant staff amazing as well. I will definitely be back.
Stayed 2 nights in Feb 2025

8/10 Good

CHRISITNA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice and the room was clean every day.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rajiv, Phoenix

Stayed 1 night in Jan 2025

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rajiv, Phoenix

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is soo friendly and go out of their way to help you. This place is like an oasis in the jungle. The location is perfect for visiting the parks. I recommend XCaret, Xenses, and Xplor.
Stayed 2 nights in Jan 2025

10/10 Excellent

jordan, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff: Fanny, Fernando, Nemesio, Jorge, Marcela and Jamil are very helpful, hardworking, kind and warmly accommodating, like a family! The service at Terasu was consistently superb, and the complimentary breakfast was always excellent—as is the delicious a la carte menu. The almost daily visits from the spider monkeys were truly awesome! I recommend Terasu for anyone requiring a very quiet, very well run ‘home away from home’ while visiting the easily accessed Playa del Carmen and Mayan Riviera.
Stayed 11 nights in Jan 2025

10/10 Excellent

Rajiv, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a sanctuary in the jungle. Easily the best place I have stayed. Breakfast is awesome, you can get lunch at a neighboring deli and dinner is out of this world. I extended for an additional week, because the staff went above and beyond what was expected. I would not heisitate to come back. Thank you.
Stayed 1 night in Jan 2025

10/10 Excellent

Rajiv, Phoenix

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutrly one of the best places I have stayed. The staff goes well above and beyond what I expectdd. It was so nice, I decided to extend for another week.
Stayed 3 nights in Jan 2025

10/10 Excellent

Raphaelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden in the jungle near the Xsenses park, it feels very secluded. Check in was very attentive, the room is very well appointed and the dinner options are excellent.
Stayed 1 night in Jan 2025

6/10 Okay

run

Liked: Staff & service
Disliked: Cleanliness
I can’t post picture, the blanket is dirty and crazy. But the reception person is really good. Their breakfast is awesome!!! The omelette superior. Anyway pls upgrade your room service.
Stayed 1 night in Dec 2024

4/10 Poor

Ling

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not a real hotel, more like a family run business. The staff were nice, but the environment and hotel condition is not good. Do not fool by the picture. Only convenience is close to most parks.
Stayed 3 nights in Nov 2024

10/10 Excellent

yesenia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful place surrounded by nature, rooms are spacious,clean and comfortable. The customer service is exceptional and walking distance to the parks. I will absolutely be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

marlaina

Traveled with group
Liked: Amenities
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
Stayed 1 night in Nov 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at the property! Staff is always friendly and helpful! Cute and intimate property.
Stayed 4 nights in Nov 2024

10/10 Excellent

arnaldo, Isabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Brian, Centralia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this place greatly. Staff was attest, inviting, and friendly answering any questions we had about the are and where to go. Rooms were clean and felt like we were stay in the treetops. Food was good and best of all there were wild monkey’s that came to visit every morning and yes bananas were provided. lol We would totally stay here again.
Stayed 2 nights in Nov 2024