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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Front of property - evening/night
Beach bar
Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes
Sunrise Suite | Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$118
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)
  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

8.8 out of 10
Excellent
(6 reviews)
  • 366 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

7.8 out of 10
Good
(9 reviews)
  • 366 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

  • 646 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

7.8 out of 10
Good
(7 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

  • 764 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
  • Air conditioning
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About this property

The Carmen Hotel - Ocean Front

4.5-star Playa del Carmen hotel walkable to Quinta Avenida
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance.

The Carmen Hotel - Ocean Front is a smoke-free property.

Deck 5 - Onsite rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-007241/2025

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 394 out of 773 reviews
Rating 8 - Good. 184 out of 773 reviews
Rating 6 - Okay. 85 out of 773 reviews
Rating 4 - Poor. 50 out of 773 reviews
Rating 2 - Terrible. 60 out of 773 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bruce

Disliked: Staff & service
Staff VERY unfriendly
Stayed 2 nights in Aug 2025

6/10 Okay

Jesse

Location is great. Staff can be more friendly
Stayed 3 nights in Aug 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location a little pricey and outdated
Stayed 3 nights in Aug 2025

8/10 Good

Romaldo

Liked: Amenities
Nice location and good staff. Food was not good.
Stayed 2 nights in Aug 2025

8/10 Good

Jasmine

Liked: Staff & service, amenities
Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
outside dining area
View from balcony
balcony view
Stayed 3 nights in Jul 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pretty decent

Great location. Nice hotel with an excellent roof top pool and bar. Bar staff was amazing and very friendly. The front desk has a rule that if you bring a friend or guest back to the hotel they have to fill out paperwork and provide identification. The night shift front desk woman was rude, aggressive, and made my friend very uncomfortable. Making assumptions about the reason we were going to the room wanting to know if they would be staying the night. It upset both of us. I realize this may be a hotel policy for security but many of the details she requested were an invasion of privacy. I wouldn’t return as a solo traveller for this main reason.
Stayed 7 nights in Jul 2025

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
Stayed 3 nights in Jul 2025

10/10 Excellent

Desmond

Stayed 4 nights in Jun 2025

8/10 Good

Fabian

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Super cool hotel right on the sand.
Stayed 2 nights in Jun 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2025

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Servicio
Stayed 3 nights in Jul 2025

6/10 Okay

harutyun

Business traveler
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was the shower water did not get hot
Stayed 3 nights in Jun 2025

10/10 Excellent

Liliana

Stayed 7 nights in Jun 2025

6/10 Okay

Migdalia

Traveled with group
Disliked: Property conditions & facilities
There’s no phone in the rooms air conditioner was not working properly
Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

6/10 Okay

Fernando

Liked: Cleanliness, room comfort
Disliked: Staff & service
Normal
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Eugenia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our balcony! The room was great! Modern decor.
Stayed 1 night in Jun 2025

6/10 Okay

claudia

Traveled with family
Liked: Cleanliness, amenities
All is perfect just the roof top/bar needs some renovations!
Stayed 3 nights in May 2025

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 3 nights in May 2025

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
Stayed 1 night in May 2025

10/10 Excellent

RUBEN H

Stayed 6 nights in Mar 2025