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The Fives Downtown Hotel - Curio Collection by Hilton

4.5 star property

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Photo gallery for The Fives Downtown Hotel - Curio Collection by Hilton

Outdoor pool
Interior
Restaurant
Exterior
Premium Penthouse, 2 Bedrooms | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking available
  • Bar
  • Breakfast available
  • Room service
$138
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Avenida 10 Calle 2, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Courtyard View

8.4 out of 10
Very good
(7 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Courtyard View

9.0 out of 10
Wonderful
(14 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (1 King Bed)

Suite, 1 Bedroom, Terrace (1 King Bed) | Living area | Flat-screen TV

Suite, 1 Bedroom, Terrace (1 King Bed)

8.0 out of 10
Very good
(3 reviews)
  • 534 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View | View from room

Suite, 1 Bedroom, Partial Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) | Living area | Flat-screen TV

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 1067 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

  • 1032 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence) | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Mezzanine Residence)

8.0 out of 10
Very good
(3 reviews)
  • 961 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Interior

Superior Room

  • Sleeps 4

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 4

View all photos for Two Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Two Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Mezzanine Suite

Premium bedding, minibar, in-room safe, individually decorated

One Bedroom Mezzanine Suite

  • Sleeps 4

View all photos for One Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

One Bedroom Suite

  • Sleeps 4

View all photos for Room Superior with Garden View

Premium bedding, minibar, in-room safe, individually decorated

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 462 sq ft
  • Sleeps 4

View all photos for Double Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Double Suite Classic

  • 570 sq ft
  • Sleeps 4

View all photos for Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Room Deluxe

  • 387 sq ft
  • Sleeps 2

View all photos for Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Suite Classic

  • 1054 sq ft
  • Sleeps 8

View all photos for Suite with Partial Sea View

Living room | Flat-screen TV

Suite with Partial Sea View

  • 527 sq ft
  • Sleeps 3

View all photos for Suite with Garden View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Garden View

  • 968 sq ft
  • Sleeps 3

View all photos for Suite with Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Street View

  • 1033 sq ft
  • Sleeps 8

View all photos for Suite with Partial Sea View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Partial Sea View

  • 1140 sq ft
  • Sleeps 6

View all photos for Suite with Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Street View

  • 516 sq ft
  • Sleeps 4

View all photos for Premium Penthouse, 2 Bedrooms

Premium Penthouse, 2 Bedrooms | View from room

Premium Penthouse, 2 Bedrooms

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Bay View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Bay View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite with Whirlpool and Partial Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Two Bedroom Suite with Whirlpool and Partial Ocean View

  • Sleeps 6

One-Bedroom King Suite With Partial Ocean View

  • Sleeps 4

1 Kg Bed 1 Bedrm Suite Whrlpl/Partial Ocean Vw

  • Sleeps 4

King Mezzanine Room

  • Sleeps 4

2 Double Beds Deluxe Courtyard View

  • Sleeps 4

Similar properties

Exterior
Hyatt Centric Playa del Carmen - Downtown House & Beach House
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 166 reviews
Hyatt Centric Playa del Carmen - Downtown House & Beach House

About this property

The Fives Downtown Hotel - Curio Collection by Hilton

4.5-star hotel in Downtown Playa del Carmen
This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
The Fives Downtown Hotel - Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Vassa Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
In addition to a full-service spa, The Fives Downtown Hotel - Curio Collection by Hilton features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and a meeting room. This luxury hotel also offers a rooftop terrace, spa services, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Fives Downtown Hotel - Curio Collection by Hilton is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
The Fives Downtown Hotel - Curio Collection by Hilton has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 19 per night)
  • Valet parking on site (USD 19 per night)
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs only
1 total (up to 24 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 22 for adults and USD 12 for children
  • Self parking fee: USD 19 per night
  • Valet parking fee: USD 19 per night
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel - Curio Collection by Hilton Hotel
The Fives Downtown Hotel Residences Curio Collection by Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

The Fives Downtown Hotel - Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 417 out of 687 reviews
Rating 8 - Good. 159 out of 687 reviews
Rating 6 - Okay. 50 out of 687 reviews
Rating 4 - Poor. 26 out of 687 reviews
Rating 2 - Terrible. 35 out of 687 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Carolyn

Stayed 5 nights in Aug 2025

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location great service
Stayed 10 nights in Aug 2025

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Aug 2025

8/10 Good

Teshia

.
Stayed 2 nights in Aug 2025

8/10 Good

Teshia

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to go walk around 5th Avenue and convenient to drive to Xcaret parks.
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2025

10/10 Excellent

jaime, MAPLE GROVE

Stayed 1 night in Jul 2025

10/10 Excellent

Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 4 nights in Jun 2025

6/10 Okay

harutyun

Stayed 2 nights in Apr 2025

2/10 Terrible

claudia

Stayed 1 night in Jun 2025

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop is amazing. Really great service. Good drinks and delicious food.
Stayed 6 nights in Jun 2025

2/10 Terrible

Carlo

Disliked: Staff & service, room comfort

AVOID THIS HOTEL

This is not a 5-star or even a 4-star hotel—3 stars at best. Unfortunately, it’s the worst Hilton property I’ve ever stayed at. The staff is courteous and friendly, but ultimately ineffective. We stayed for three nights and were unable to rest during any of them. The location is excellent—close to beaches and shops—but that also means loud nightlife nearby, which isn’t the hotel’s fault. What is their responsibility, however, is the subpar air conditioning system and their complete unwillingness to address it. Upon arrival, we paid extra for a suite upgrade when I should have received a complimentary Honors Gold upgrade. From the start, our room was uncomfortably hot. Despite setting both thermostats to the lowest possible setting, the temperature never dropped below 22°C—while it was over 32°C outside. It appears the hotel limits AC performance, likely to cut energy costs. Cheap! Unlike a 5 or 4-star hotel would and should do. We complained four times. The first time, someone inspected the vents and said it should improve—nothing changed. The next three times, we received empty promises and no action. I understand preferring cooler temperatures may be subjective, but this wasn’t about comfort—it was about basic livability. I couldn’t sleep a single night. The sheets were soaked with sweat. Despite repeated complaints, nothing was done. This is a hotel-wide issue. Friends of ours in another room, who typically tolerate warm temperatures, found theirs unbearable.
Stayed 3 nights in Jun 2025

8/10 Good

Tomika

Stayed 1 night in May 2025

10/10 Excellent

Veronica

Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very nice and the rooms were clean and simple. I stayed one night and it was a smooth check in and check out.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo nos gustó, excelente servicio, y además todo lo que queríamos visitar está muy cercas del hotel y aparte la los desayunos y el servicio en el restaurante, muchas Gracias !!😊
Stayed 5 nights in May 2025

10/10 Excellent

Zongyuo

Stayed 2 nights in May 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The roof top with the pool and bar was excellent!!! We had the main television without volume. Asked to have it looked at 5 separate times,was never repaired. Very,very loud music beside at night,hard to sleep!!!
Stayed 7 nights in May 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Our corner suite had walls of glass that really needed to be cleaned. The hotel isn't in a great area but is clean and fine.
Stayed 1 night in Apr 2025

10/10 Excellent

Rod

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Bruce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at the fives….
Stayed 3 nights in Apr 2025

8/10 Good

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in fantastic location. I was not clear about what to expect regarding when housekeeping would servicing my room.
Stayed 3 nights in Apr 2025