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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Deluxe Junior Suite, 2 Queen Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi
Billiards
50-inch flat-screen TV with cable channels, TV, iPod dock
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star hotel in Downtown Playa del Carmen
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury hotel also offers a fitness center, a sauna, and a rooftop terrace. Complimentary covered self parking and covered valet parking are available on site.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 645 out of 1066 reviews
Rating 8 - Good. 229 out of 1066 reviews
Rating 6 - Okay. 89 out of 1066 reviews
Rating 4 - Poor. 53 out of 1066 reviews
Rating 2 - Terrible. 50 out of 1066 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sidney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
Stayed 9 nights in Jan 2025

10/10 Excellent

Guillaume

Liked: Cleanliness, property conditions & facilities
Good
Stayed 10 nights in Jan 2025

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good
Stayed 5 nights in Feb 2025

6/10 Okay

Angela

Traveled with partner
Pros: Check out was quick and easy. Needed to change rooms due to so loud and was able to immediately. They did so without extra charge. Shuttle to sister hotels. The vibe of area is nice. Cons: Very loud motel. You hear bars across street and the dining areas. You hear music and banging all night long and roof top bar. Can hear everything in rooms all around you. They push timeshare for first 2 days. Had to be rude so they would stop asking. Check in took a long time due to this. Did all inclusive. Food was not worth it. Cold, limited choices. Ate out half of the time. They want you signing check so they can get tips, but they didn’t do anything extra. Rooftop bar/pool not impressed. Not enough chairs and never was waited on for drinks. Food was limited. Shuttle to sister hotel for $15pp is good, but same issue; no lounge chairs and not a beach. Spa prices not really worth it. Tour guy didn’t communicate everything, so had to pay extra at tour. Shouldn’t had too. Maid service did make bed and give clean towels, but room was not “cleaned”. Won’t go back.
Stayed 4 nights in Feb 2025

10/10 Excellent

Andrea, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t right on the beach how I would’ve liked, but, everything else made up for it. The room, service, location and food were all great. The area is safe and very walkable to the beach, bars and shopping! I’d refer friends and hope to go back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Andres Carmen

Stayed 7 nights in Jan 2025

10/10 Excellent

GABRIEL

Stayed 1 night in Feb 2025

8/10 Good

Samir

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to relax for a conference

I attended a conference at The Reef 28 and was very pleased with the hotel as a vegetarian. The rooms were huge, and the water filling areas were close. The breakfast was huge, with so many options and someone who could make specialty egg products. I appreciated that the items were labeled, though in a few causes, I wish it was a little cleared as to what was vegetarian. I'm glad they rotated menus daily on the main restaurant. I also appreciated that on the Mexican restaurant, they rotated the vegetables each day that I ordered tacos. The rooftop bar was also quite scenic, and I appreciate the energy one day when they brought in dancers. Overall, I liked this place for a conference, and look forward to attending next year.
Stayed 4 nights in Jan 2025

6/10 Okay

Marianela

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was advertised as an all inclusive resort, this was not was given to me at check in. I was told I had not paid for all inclusive and they wanted to charge me an additional $800 for the all inclusive. I believe that they use a bait and switch, the room was extremely clean but the noise was constant,no way to sleep at this place. As for the rooftop completely disappointed the pool was tiny and the place was overcrowded. Everyone kept trying to sell you a deink or have you take a 90 min presentation for timeshare. All I can say was what a disappointment overall…
Stayed 8 nights in Jan 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Bunn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around with the best rooftop pool and bar area. Some shops and bar nearby did try to rip us off but the hotel is great itself.
Stayed 6 nights in Jan 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 7 nights in Jan 2025

10/10 Excellent

crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely be staying here again when in Playa. Everyone was so hospitable. It rained most of my trip but it didn’t stop us from having a great time. Thank you Eli for scheduling out massages in the spa, Jacqueline was great. Ivan in the Cachito was so amazing we literally ate here everyday and everyone at the front desk was lovely. Martin was our driver for the airport transportation and he was super friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeffrey

Stayed 3 nights in Jan 2025

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef 28 was a perfect stay. In the middle of loads of shops and restaurants and very close to the beach. This hotel has a roof top bar/pool etc with great views. For a fee you can spend the day or days at the sister hotels which are lovely and attached to their own beach areas and have their own swimming pools. We have a couple issues with our room but the staff were very quick in rectifying the issues and even moving us to a same room first thing the very next morning. Staff are lovely and polite at all times. lovely location, hotel and great place. Would definately revisit and recommend 10/10
Stayed 7 nights in Jan 2025

10/10 Excellent

Anne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think Reef 28 was incredible and we could not recommend it more! The staff was nothing short of amazing!
Stayed 5 nights in Jan 2025

2/10 Terrible

Darci

Traveled with partner
I contacted the hotel prior to booking as I was worried about how loud the pool area would be from other complaints. I was told they lowered it. They did NOT. It was LOUD, LOUD, LOUD, couldn't even talk and for a hotel with 100 plus rooms they only have about 15 loungers. So even if we wanted to sit on the rooftop deck, we couldn't. Then their was the room. Again I asked when I booked to not be on the bar side due to noise. I have to work sometimes on holidays. We get there and are right above the bar that plays more loud music all night long. Then when I did have to work their WIFI doesn't work, they did accomodate me by allowing me to work in a restaurant area they don't use. It did have good wifi but no AC so I sweated while working We hated this hotel so much that after 3 days of our 2 weeks we moved elsewhere. Also the restaurant is decieving. They say they have more than they do. They have ONE restaurant and the their other location is the morning buffet and then turns into italian and asian, there is literally no atmosphere so we mostly ate at the other one. The only pros were the great staff.
Stayed 14 nights in Jan 2025

10/10 Excellent

Yoav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Jan 2025

8/10 Good

Dainnalee

Stayed 5 nights in Jan 2025

10/10 Excellent

HyunHee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Dax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't use the pool . There is a 24 hour dance party going on every day.
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

JOCLEYNE ANN

Stayed 21 nights in Dec 2024

10/10 Excellent

sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service excellent! Nourriture et boissons très bons. Bon emplacement près de la plage et de l’animation de la 5e avenue. Belle terrasse avec vue panoramique.
Stayed 7 nights in Jan 2025

6/10 Okay

Zikiya Tiffany

Stayed 4 nights in Sep 2024