4/10 Poor
Islenay
Traveled with partner
Jan 23, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
My overall experience with the resort was not the best. We ended up canceling our stay after three days because it was not very pleasant.
1. Upon arrival, the service seems very professional and friendly, but then you realize their main goal is to sell you a membership program with the hotel. The resort is full of salespeople who invite you to have breakfast and promise you gifts just to get you to listen to them.
2. The rooms have an unpleasant smell, and they don’t provide water. You have to go and request cold water yourself because room service doesn’t include it.
3. The beach is small and not safe. They promote it as private beach, but it’s not. One afternoon, I was sitting with my partner, and someone from outside, who seemed to be drunk, came over to insult us. It was a very uncomfortable situation.
4. Regarding the food, they don’t serve espresso coffee outside of buffet hours, and at the bar, you have to pay for it, even though it’s supposed to be an all-inclusive package. They didn’t have olive oil at the hotel, and the food, in general, wasn’t great.
5. They sell you a romantic dinner with supposedly premium meat at an exaggerated price, but the meat was low quality.
Also, the hotel is quite boring, and the entertainment team is not great either.
Islenay
Stayed 6 nights in Jan 2025