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The Reef Playacar Beach Resort & Spa

3.5 star property

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Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Garden
In-room safe, desk, blackout drapes, iron/ironing board
Sauna, body treatments, hot stone massages, deep-tissue massages
Sauna, body treatments, hot stone massages, deep-tissue massages

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min walk‬
  • Playacar Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

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About this property

The Reef Playacar Beach Resort & Spa

3.5-star resort in Playacar
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Reef Playacar Beach Resort & Spa like a marina and a complimentary children's club.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach resort also offers an outdoor pool, a children's pool, and a fitness center. Complimentary self parking is available on site.

The Reef Playacar Beach Resort & Spa has designated areas for smoking.

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.94 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 67 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!
Stayed 5 nights in Feb 2025

6/10 Okay

Nataliia

Traveled with partner
Liked: Cleanliness
Nice clean beach. Food not so good, not a lot of fruit, almost no seafood.
Stayed 6 nights in Feb 2025

6/10 Okay

Laura

Stayed 7 nights in Feb 2025

10/10 Excellent

Tsvetelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel, great contrasts with their green areas and the hotel. Private beach- the food is good, they do have buffet and only 2 dining restaurants(the Italian restaurant is great) I will recommend to try another one from the city or sister hotel. The option for bookings tours in the agency is not a good service so I recommend to review in advance and have all the questions ready as some of them are priced for what include. Overall great hotel and staff
Stayed 7 nights in Feb 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Really nice hotel/resort. A couple of issues that were fixed quickly. The food is good but not sensational. Very relaxing, and a very friendly and helpful staff.
Stayed 5 nights in Feb 2025

10/10 Excellent

Miran

Stayed 7 nights in Feb 2025

10/10 Excellent

Sheena Grace

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! Beautiful walk ways through jungle setting. Lots of trees, plants, and vine, it really felt lush and tropical. This increased the amount of animals the kids were able to see during our stay which was a bonus! I like the size of the property, easy to get to the pool, beach, food and as a family you know you are always back and forth multiple times and it was very convenient!
Stayed 7 nights in Feb 2025

8/10 Good

YANA, Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 8 nights in Feb 2025

10/10 Excellent

greg

Stayed 5 nights in Feb 2025

8/10 Good

Ryan Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bit small. Not many activities. Rooms are not very nice but the grounds are beautiful with nice water features staff was good and helpful.
Stayed 8 nights in Jan 2025

10/10 Excellent

Dr. Dennis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to read this review to the end. We came to this resort a few years ago and was not impressed with the food, the staff seemed aloof, and the dining area seemed in need of repair. So….it seems silly that we would return😜. We decided to take a chance because we were going to be traveling with a larger group and wanted to make it an economical trip for everyone. However, because I had been there before I wasn’t really excited. Imagine my surprise just a couple years later, when this vacation so exceeded my expectations! The resort was very clean and I’m picky when it comes to cleanliness, the food was wonderful however, I like more authentic food (they did have American choices if you are a picky eater), they made every repair that was needed and so many great updates (make sure to bring a mug to fill with water. They have added so many fresh water stations throughout the resort. Such a great addition!) and the staff was amazing and so accommodating! I absolutely loved them all! It’s a smaller resort so they get to know you and even your every drink choice! The diving instructor even remembered my hubby from a couple years ago!! The only suggestion I have is that the lunch buffet be improved slightly (however, their is a little snack shack that is good and we did for lunch) We will be back!!
Stayed 5 nights in Feb 2025

8/10 Good

BELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this resort. They could really improve their food for dinner but it was beautiful, clean and staff was great
Stayed 7 nights in Jan 2025

8/10 Good

Sally Irene

Stayed 10 nights in Jan 2025

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Jill Lorraine

Stayed 10 nights in Jan 2025

8/10 Good

Lindsay Leeann

Traveled with family
Liked: Cleanliness
We loved the property itself. It was quiet and very unique. It was very clean and staff were lovely. The reason for a lower review is that there was no self serve areas for drinks(pop) or coffee and you even had to be served at the snack bar. You had to go and order pop and coffee and really you were only able to get a coffee at meal time when the restaurant was open or you had to pay in the front lobby, which I thought was a little absurd.
Stayed 10 nights in Jan 2025

10/10 Excellent

Akos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel grounds, it's like staying in a jungle. Cute agoutis (local rodents) running around. At the time of our visit it had the best beach among the neighbouring resorts. All the other hotels had ugly sandbags everywhere to prevent the sand erosion. The resort has 2 other properties in Playa del Carmen, there are free shuttles all day long, definitely worth a visit, altough the beach is not as nice (many small boats spoil the view). This hotel is in a very secure gated district with restricted access, altough the beach vendors selling crappy sunglasses and vapes somehow can get in... There are some convenience shops a few minutes walk away. If you are into jogging, the main road around the whole gated area is 5.7km/3.5mi long. Rooms are serviced each day with fresh towels, beds are made, mini bar refilled. (Top tip: if you want extra beers, leave a note with a few $) The buffet meals were variable enough during our 10 days, never had the feeling that we're eating the same foods. We booked all inclusive premium so we could swap our buffet dinner to the other 2 restaurants on site. One is Mexican local cuisine, the other is Italian. We had some rainy days, you can get a free umbrella from the reception desk. Another tip: before breakfast reserve some sunbeds by putting down your towels, otherwise they could be gone by the time you want to go to the beach.
Stayed 10 nights in Jan 2025

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Ana Rogelia

Liked: Staff & service, property conditions & facilities
I liked the hotel but not the food at all.
Stayed 3 nights in Jan 2025

8/10 Good

John, St. Cloud

Stayed 3 nights in Jan 2025

10/10 Excellent

ianne

Stayed 5 nights in Oct 2024

8/10 Good

PETRA Joan

Traveled with partner
Liked: Cleanliness, staff & service
The swim up bar was often crowded with children & their blender drinks & their rowdiness.The Kids Club needs it's own pool area?
Stayed 21 nights in Jan 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the tropical forest feel, and that it's a smaller property so it wasn't crowded.
Stayed 7 nights in Jan 2025