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The Reef Playacar Beach Resort & Spa

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Hallway
Beach bar
Sauna, body treatments, hot stone massages, deep-tissue massages
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    ‪3 min walk‬
  • Playacar Beach
    ‪5 min walk‬
  • Xaman Ha Aviary
    ‪10 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

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Aerial view

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Hot Tub
All inclusive
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3.9 out of 5, Good, (1009)
The price is $303
per night
$370 total
includes taxes & fees
Feb 16 - Feb 17
The Reef Coco Beach Resort & Spa- Optional All Inclusive

About this property

The Reef Playacar Beach Resort & Spa

3.5-star resort in Playacar
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Reef Playacar Beach Resort & Spa like a marina and a complimentary children's club.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach resort also offers an outdoor pool, a children's pool, and a fitness center. Complimentary self parking is available on site.

The Reef Playacar Beach Resort & Spa has designated areas for smoking.

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1009 reviews" "
Rating 8 - Good. 291 out of 1009 reviews" "
Rating 6 - Okay. 150 out of 1009 reviews" "
Rating 4 - Poor. 71 out of 1009 reviews" "
Rating 2 - Terrible. 66 out of 1009 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nubler Antonio

Disliked: Cleanliness, staff & service
Rude staff, bad food, gave us the wrong room, got sick from the food horrible overall
Stayed 7 nights in Oct 2024

10/10 Excellent

Arianna

Stayed 1 night in Sep 2024

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Nicolas P

Stayed 5 nights in Sep 2024

8/10 Good

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people nice place... the food was ok ...we had a good time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diego

Liked: Cleanliness
Stayed 5 nights in Jul 2024

4/10 Poor

Oleksandr, Brooklyn

Traveled with partner
Liked: Cleanliness
Food was really bad
Stayed 4 nights in Oct 2024

10/10 Excellent

Sonia O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 7 nights in Oct 2024

6/10 Okay

Bianca

Traveled with family and small children
Liked: Staff & service
Property was what you pay for!
Stayed 7 nights in Jun 2024

10/10 Excellent

Arianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, very safe, clean beach and hotel areas. Buffet was good.
Stayed 7 nights in Sep 2024

6/10 Okay

Albert, Glenshaw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again
Stayed 6 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, amenities
Great customer service
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Playacar area and we had an amazing time at The Reef. The mexican a la carte restaruant has teh best food I had in all Playa de Carmen so far. Next time we will try the Italian restaurant too. We missed it this time
Stayed 8 nights in Sep 2024

8/10 Good

Yajaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time coming to this resort and we love everything the food is real good 10/10!! The staff is very friendly! The only thing we were upset about is how dirty the pools are I was disgusted and out of my 5 days here only got in the pool one day after that we were mostly at the beach. If it wasnt for the dirty pools this resort would b a 10/10..
Stayed 5 nights in Sep 2024

8/10 Good

Amellaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was friendly and always around for questions or needs. The hotel itself had all of the basic needs but nothing more.
Stayed 4 nights in Sep 2024

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel y el servicio. La comida no es extraordinaria pero tiene buen sabor. Lo único que no me gustó fue que el bar de la piscina estaba lleno de niños. Si uno como adulto quería pedir algo no podía porque el área que se supone está destinada para adultos por que es un bar! Esté llena de niños. Se que es un hotel familiar y que está bien que los niños estén con sus papás. Solo esa observación. Que específicamente en la barra se les limite un poco. Que les sirvan sus bebidas pero no que ocupen todo el bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Berenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property it’s located in a very safe neighborhood, food was amazing, courteous staff, we didn’t have much time to spend at the pool but the one day we did it the pool was clean and nice spot to chill. The beach within walking distance, had an amazing experience, planning my return trip again!
Stayed 5 nights in Sep 2024

8/10 Good

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. We had a really nice room and the beach and pool were really nice. I got an amazing deal on Expedia. The only reason it's a 4 and not 5 star rating is the food. While it certainly isn't bad. It wasn't great and there weren't a lot of options. Regardless it was a great experience and value. I would certainly return.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, we had easy access to food options, bars and parking. Very close to Quinta Avenida and the beach is beautiful and well kept. We upgraded to Gold bracelet and it was well worth it for us. Check in was efficient and overall we will definitely stay here again. It was awesome to see the parachutes landing right in front of us. Great job by buffet area staff. Thank you!!!
Stayed 2 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Price is economical.
Stayed 2 nights in Sep 2024

4/10 Poor

Artur

Traveled with family
Disliked: Property conditions & facilities
From all inclusive to optional inclusive
Stayed 10 nights in Aug 2024

10/10 Excellent

Maria Elena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time to visit playa del carmen, we enjoyed it. My husband and my son in law have a lot fun with the person who attended the bar, im so sorry i don't remember his name, but he was awesome 👏, very nice person.
Stayed 3 nights in Aug 2024

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Votre messagerie est en anglais. Je ne peux pas m’exprimer
Stayed 8 nights in Aug 2024