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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5.0 star property

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The Reserve Junior Suite Swim Up | Egyptian cotton sheets, premium bedding, down comforters, minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪6 min drive‬
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for The Reserve Master Suite Swim Up

Terrace/patio

The Reserve Master Suite Swim Up

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla | Egyptian cotton sheets, premium bedding, down comforters, minibar

Roulette Room Playa del Carmen or La Perla

  • 624 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Reserve Junior Suite Swim Up

The Reserve Junior Suite Swim Up | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Junior Suite Swim Up

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Junior Suite Nature View

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Nature View

Suite, Nature View | Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, Nature View

  • 839 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite, Nature View

Master Suite, Nature View | Egyptian cotton sheets, premium bedding, down comforters, minibar

Master Suite, Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Nature View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, Nature View

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Swim Up

Shower, rainfall showerhead, designer toiletries, hair dryer

The Reserve Suite Swim Up

  • 839 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Reserve Master Suite Nature View

The Reserve Master Suite Nature View | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Master Suite Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve, Suite, Nature View

The Reserve, Suite, Nature View | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve, Suite, Nature View

  • 646 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedrooms Master Suite

Two Bedrooms Master Suite | Egyptian cotton sheets, premium bedding, down comforters, minibar

Two Bedrooms Master Suite

  • 1980 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Double Sofa Beds

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  • All inclusive
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4.4 out of 5, Excellent, (1364)
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About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5-star property in Luis Donaldo Colosio
Catch some rays at the beach or spend the day relaxing at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers 393 accommodations with minibars and safes. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the property's 14 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 15 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include a conference center. This all-inclusive property also offers spa services, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is a smoke-free property.

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 14 restaurants
  • 15 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 4 outdoor pools
  • Farming classes
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Elevator (39 inch wide door)

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1007 reviews
Rating 8 - Good. 219 out of 1007 reviews
Rating 6 - Okay. 96 out of 1007 reviews
Rating 4 - Poor. 51 out of 1007 reviews
Rating 2 - Terrible. 44 out of 1007 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Elisabeth

Liked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Andrew F

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The service of the property has to rectify their attitude after some negative actions.
Stayed 3 nights in Jan 2025

8/10 Good

Quoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern, lots of concrete, very clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Adrianna K

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The resort is beautiful with a lot of dining options. The entire property is very well maintained. The only thing I would suggest is better way to announce daily activities. You had to hunt things down to find out what was happening daily.
Stayed 4 nights in Jan 2025

10/10 Excellent

Realene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Paradisus La Perla was fantastic. The food was a highlight, with a wide variety of options at the buffet and specialty restaurants, including Asian cuisines. The service was top-notch, with friendly and attentive staff who made sure all our needs were met. I particularly enjoyed the numerous activities offered, such as evening entertainment and many more. The location was beautiful, right on the beach, offering stunning ocean views and easy access to the water. Overall, the hotel provided a perfect balance of relaxation and entertainment, making my stay truly memorable. I would like to extend a special thank you to Eduardo and Olga, who went above and beyond during our stay. Their warm and attentive service made a significant difference in our experience, always ensuring we had everything we needed and checking in to make sure we were comfortable. Both of their friendly demeanor and dedication to their work truly stood out, and we are grateful for their exceptional hospitality. Thank you for making our stay so memorable! :)
Stayed 3 nights in Jan 2025

10/10 Excellent

Neena

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Elizabeth Lee

Traveled with partner
Liked: Cleanliness
Room had a musty odor. There were not enough chairs at the pool or on the beach for everyone at the property. I also didn’t realize that the adult and family resorts were connected and shared quite a bit of facilities together. Not a place to go if you truly want to be kid free.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bernadette, Montebello

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!!! All staff were very friendly and accommodating. Would definitely recommend this resort!!!
Stayed 6 nights in Dec 2024

4/10 Poor

Fuad

Stayed 3 nights in Jan 2025

4/10 Poor

Laila

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This facility used to be great in 2016. My recent visit it was dirty, smells of mold. The food was awful especially in the Hadar, the only breakfast option available. Not safe because my sister’s gold jewelry was stolen from her room. It’s not worth the money we spent on this trip. Guest services were attentive and followed up when I needed medical care. Only positive was Guest services
Stayed 5 nights in Jan 2025

6/10 Okay

Elia

Traveled with group, Traveled with family
Disliked: Staff & service
We stayed at Paradisus La Perla in 2016 and again in January 2025 and the quality of the resort has drastically decreased. Most notably, we believe our gold jewelry was stolen from our room by housekeeping on the third day of our stay. gold necklaces was in jewelry box and inside the carry-on after wearing them, instead of the safe. Upon our return home, we realized that they're no longer there. Additionally, other family members who vacationed with us experienced bribery from staff members at reception who promised room upgrades for a cash payment on the side. Towels smelled of mildew, bathrooms had a sewage smell, the food in the buffet is very poorly prepared and basically inedible. so this sealed the deal for never returning to Paradisus Playa del Carmen. Beware!
Stayed 5 nights in Jan 2025

2/10 Terrible

GRAHAM

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
From day one our concierge was nowhere to be found and remained uncontactable for the majority of the trip. Unless he was promoting some expensive excursion or add on to upsell us. We had poor room service that would not give us water for days and we did not reveieve a majority of the amenities we were entitled to as reserve gusets highly to do not recommend and emmanuel our concierge should be re-evaluated to make sure his performance can meet even the lowest of standards.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful reaort. The only thing i would say, is there were not as many options for nightly entertainment as other resorts i have been to before
Stayed 5 nights in Dec 2024

6/10 Okay

Erin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is lovely!
Stayed 5 nights in Dec 2024

8/10 Good

Junhwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Caroline

Stayed 3 nights in Aug 2024

8/10 Good

Young

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect exept for service at all dinner restaurents.
Stayed 3 nights in Dec 2024

8/10 Good

Radoslaw

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accident good time
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristina, Wasilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradid La Perla is the best resorts we've ever been in. Our own host Hector was amazing and kept us updated on activities and restaurant reservations through texting. Gabriel at the front desk was also very helpful. Besides the delicious food at the buffet, make sure you try all their restaurants as the food there is exceptional. Flora and Lemon Fish is a must to try. Japanese restaurant was also amazing. They have two options - cook cooking in front of you and also menu option. The cook was very fun and entertaining and let me participate in cooking! Everyday we had pool activities. We had a fun water balloon and foam party. They also have a quiet area for those who want to relax in peace. The resort itself is gorgeous and very clean. We had an amazing experience at the resort, everyone was so friendly and helpful. We are planning to return next year.
Stayed 6 nights in Dec 2024

10/10 Excellent

Ehsan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
Was ok.
Stayed 1 night in Nov 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best place we have ever stayed!!! Everything was perfect and i cant say enough about it. Food was out of this world!!! Absolutely a 10/10. We will be back! Perfection!
Stayed 8 nights in Dec 2024

10/10 Excellent

Gabriella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is decorated with warm earthy tones which I find very relaxing. Pools are kept clean. Service is fantastic. Hadar buffet has a good variety of food. Lemon Fish, Tokimeku, and Teppanyaki restaurants have fantastic food and excellent service.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the grounds are so beautiful with all of the green plants. You really get the tropical feel. Everything is easily accessible and there are bars and places to eat at every turn. The quiet places are a nice touch, and the pool area is fun and relaxing. Just a paradise .
Stayed 4 nights in Dec 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Dec 2024